Opsgear Inc.

Hi [redacted],I am not sure why you are getting calls asking for verification on your credit card. That is not us. I would have to advise you not to give out any information. I see that you have received you Tru-Spec Pants. You will have tracking for the rest tonight. Tomorrow morning at the latest. I have looked and I see what you wrote in to your chat over the weekend. Please know that we are not in the office on weekends or holidays. We are working as quickly as we can to get through the emails and message from the weekend. Thank you kindly, Amy

Mr. [redacted] has been sent a refund check for $[redacted].  The check number is [redacted].  We sent the customer an email letting him know his refund was on the way.  We apologize for the delay!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It has been frustrating, and communicating the move would have helped avoid this process. 
Sincerely,
[redacted]

Hello [redacted], I have looked in to this I see that the item that you order was on backorder and we were just notified. I also have found that you were responded to. We have canceled your order and it has been refunded. Please know that it can take 3-7 Business days to show in your account...

depending on you financial institution. Please know we are in the office M-F 8-5 MST. We do our best to return all calls and email with in 24 hours with the exception of weekends and holidays. I see that you emails were responded to. I am looking to find out why not all your voicemails were responded to. I have found that we did return one. I am very sorry for your experience. Please let me know if there is anything else that I can assist you with.  Thank you kindly, Amy

Complaint: [redacted]
I am rejecting this response because: I am not worried about the customs money as I have not paid for it so that issues is not in dispute. My issues is with the outstanding balance mentioned on this complaint. My email address is [redacted] please resend your message and CC it to [redacted] to ensure delivery 
Sincerely,
[redacted]

I apologize for the merchandise not being shipped in a timely manner, and I also apologize for this issue not being addressed sooner.  A refund for $112.72 has been processed.  The card should be credited within 3-5 business days depending on the financial institution.  Once again, I...

apologize.

Hello, [redacted],I apologize profusely for the delay in getting your items shipped to you!  It looks like the delay has been caused by the softshell jacket being on backorder. We will most certainly process your refund immediately.  I will need to issue you a check as the date for crediting...

your card has passed.  We usually don't do this but to show good faith and to help restore your confidence in us,  we would like to offer you the merchandise you ordered at no cost to you. We would need to substitute the softshell jacket as we don't have an eta on it returning to stock.  Here is a link to a jacket we could send out to you today:http://www.opsgear.com/products/condor-summit-zero-lightweight-soft-shell-...⇄ could also have the fleece pullover shipped by tomorrow. Please let me know if you would like us to proceed with these actions for you. So you know, we have been implementing a lot of changes in our inventory tracking system, and have changed our email and phone systems to better serve our customers.  I apologize for the issues you have had with us. We are working hard to make sure things like this don't happen again.Thank you for your service!

I am so sorry for the frustration you have experienced!  Your refund has been processed. It may take 3-5 business days to be credited to your card, depending on your financial institution.

The order has been released for shipment and I should have a tracking number this afternoon or tomorrow.  I apologize profusely for the delay and the frustration caused!

Hello [redacted],I do apologize for the delay in shipment. I see that we have shipped out your order. It was shipped out twice by mistake. Please return to sender the second shipment. If you still wish for a refund please ship it to OPSGEAR 890 w Center St Suite 3North Salt Lake, Utah 84054We...

will process your refund as soon as we get both return to us. Again I am very sorry for any inconvenience that this may have caused. I hope that you have a great day and a wonder weekend!Thank you kindly Amy

The customer didn't receive his item as they were backordered and he didn't want to wait for them to return to stock.  We offered a substitute and a gift card, and both were rejected.  We are unable to do anything at this point for the customer as he has filed a chargeback which will take...

care of his refund.We apologize for the delay and any inconvenience it caused!

We apologize for the delays in shipping, and for the frustration caused.  The order has been cancelled and the refund processed.  It may take 3-5 business days for the credit to appear on the credit card, depending on the customer's financial institution.  Once again, we apologize!

We apologize for the delay in the customer receiving his product.  The final item shipped 5/18/2015 via UPS, [redacted], and is expected to arrive 5/21/2015.  The delay in this item was due to it being backordered which had been communicated to the customer.Once again, we...

apologize for the delay, and hope the matter is now resolved satisfactorily for the customer.

Hello [redacted], I am looking in to your order. I am not sure why you have not gotten tracking yet. I have been unable to find any emails from the email address on your order. I will looking further to see what happened. I will have an update for you tomorrow. I send you an email to the email...

address that we have on file as there is no way to update you here once I submit this response. I am very sorry for the delay that you have experienced. I will make sure to get this corrected and keep you updated.  Thank you kindly.

Complaint: [redacted]
I am rejecting this response because: Again simple communications this buisness makes excuses for their ineptitued and lack of communication, as Istated in my e mail that the business FAILED in providing a service I paid for, repeated e mail go unamswered and the standard check for "Spam" reply is given. It is sad that I had to resort to this to get some sort of action, the items are now usless to me as I stated in all my previous e mails that I need all thre by 8/1/16 I ordered them on 6/24/16 with more than enough time, if your company would have told me they were not in stock and backorfdered and given me the decency to get them elswhere I would not have had to go out this past saturday and purchase the two that I never received. Now you  decide to provide a tracking number and that I will receive them this Friday!  it is incredible how a person thinks that this is a way to run a buisness, god knows what type of hedache I am going to have to go through to return these two items that have been allegedly "Shipped"
Sincerely,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545}   Hello Ms. [redacted],   Again this was an international order that was place it was shipped to our main warehouse in Utah. The change of address that was made did caused a delay. You did ask that he be "compensated" the amount that he paid for the item that he ordered. So you are demanding that we issue him a credit for the entire amount he paid for the item. When the international order was place on December 5 the address was changed to a APO. The warehouse does not ship directly to APO's so it had to be shipped to our main warehouse. The holiday puts a delay on shipping as well. The shipping that was selected was first class shipping which is the slowest shipping offered. I understand you frustrations. Please have Mr. [redacted] contact us for further assistance on this order.

Hello [redacted], I do apologize. Please know that I have responded to the emails that you have sent regarding this. If you are not receiving our replies please check you junk mail and spam folders. We are shipping these out right away. We will update your order with the new tracking number shortly....

Thank you for your patience. Have a great day! Amy

Complaint: [redacted]
I am rejecting this response because: I have been waiting two months for this order. I have already ordered and been shipped a substitute product from another company. The fact that OpsGear states they have had no response from me is an outright lie, and I do not wish to do business with a company of such low moral standards and poor customer service skills. I have replied to "J Z's" response asking if I want the order shipped. I have stated again that I do not want this order and to refund my purchase amount in full. I have attached screenshots of the conversation history provided by opsgear. They show that on multiple occasions I have tried to contact them for resolution with no acceptable response. 
Sincerely,
Jesse S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]