Opsgear Inc.

Check #*** for $was sent 5/14/to the customer We are so sorry for the delay in shipment and refund!

On Friday, June 3, I placed an order for items at Opsgear.com I immediately received an Order Confirmation email from Opsgear confirming my order *** On June 13, I realized I had not received anymore emails from Opsgear showing my shipping information I also realized my credit card had been charged so I started contact I first emailed on 6/asking for tracking numbers I received an email back right away that my ticket was received and someone would be getting back to me personally within hours After not hearing from anyone, I emailed again on 6/ I waited until 6/@ and I called and left a message and later that day I received the email from Joshua apologizing for the delay and he was working on my order "right now" to make sure it went out "right away." As soon as it ships I would receive a tracking number Today is July and I have not received my product nor a tracking number

Did not receive my orderBusiness is ignoring my emails and responding by automatic replyThey did not send tracking number nor product as promised

Complaint: ***
I am rejecting this response because: I do believe I just asked for a refundThe whole purpose
of this was a sporting event that has come and goneThey don't deserve the business with they run itNot even a discount offerThanks for nothing
Sincerely,
Ryan H***

Hello ***, I do apologize for the delayI am seeing that Josh has responded to you messagesI am not sure why your tracking number has not been updatedI will make sure that you get updated shortlyYou will receive and email with the tracking number as soon as I locate
it. Please let me know if there is anything else I can assist you withHave a great day!

Order *** I ordered a product on your website the 22nd of June and it is going on July and the order has not been shipped outI have left messages to have someone call back and an emailThis is unacceptable business practiceI want my money back now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I will most likely never purchase an item from OpsGear againAbsolutely dreadful customer support
Sincerely,
*** ***

On July I had purchased items from opsgear a $dvd that arrived within days and a $shirt and a $pant that I still have not received I emailed the company twice with only my first email being answered with a generic answers the second was never replied to also multiple calls have been made to them with no successPlease help me if you can
Thank You
*** ***

Hello, ***,I can assure you that we are not "a fraud." We are a business that went through some hard times and have been streamlining and battling backThings are not perfect yet, however, we are in a much better position than we wereWe are very aware of the reviews we have been given, and have done our best to address each complaint If you would like to have your order cancelled and a refund processed, instead of receiving your shipment, please let me know so I may stop the shipment

Hello ***, I do apologize for the delayThere was a bit of confusion with your orderI found that around the same time that you had asked that your order be canceled you had also mentioned that you still wanted your orderI see that we attempted to get it shipped out the same day that it
was canceled by another agentI have processed your refundPlease let me know if there is anything else I can assist you with. Have a great day!

I ordered A few items from this company and got an email ten days ago saying that I would get another email when they have shipped my package(i have yet to receive my email say that) I called them and it went straight to their voicemail and have yet to receive a call back

Complaint: ***
I am rejecting this response because:
The business never contacted me until 6/10/then 6/11/and 6/16/I still have not received any tracking number or any productIt has been almost three weeks since my initial purchase, there is still no product, and the only thing I have received from the business is delay and excuses
Sincerely,
Aaron C***

Hello ***, I am very sorry for the delayWe have been in the process of relocating our main warehouseI have am working on getting you packaged canceled and recalledI will make sure that you get your refund as soon as I hear back from themAgain I apologize for any inconvience
that this may have caused. Have a great day! Thank you kindly for you patience and understanding. Amy

Hello ***, I apologize for the delayWe were not able to get an answer from UPSI have processed that refundPlease if the items do show up please let us know and we will get you a return label to have it shipped back to usAgain I am very sorry that UPS lost the orderI can't thank
you enough for your paticencePlease let me know if there is anything else I can assist you withThank you kindly, Amy

Hello ***, Please know that we are not a shamWe have been in the process of relocatingThat has put us further behind than we had expectedYour order has shipped your tracking number is *** I apologize for the delayPlease let me know if there is anything else I can
assist you withHave a great a weekend. Thank you kindly, Amy

I apologize for the delay in resolving this matter for you! In speaking with our vendor, I have been told the watch is backordered until mid-September I'm sorry you weren't informed of that sooner Would you like to wait for the watch or would you prefer to have the order
cancelled and be refunded? Please advise

Hello, ***,I apologize for the delay in the shipment of your item Like other ecommerce sites, we were inundated with orders over the Thanksgiving holiday and our warehouse became backlogged They have been working diligently to ship everyone's orders Your order shipped
yesterdayTracking #*** and we are unable to recall it at this timeIf you choose to refuse the package, please do soYour refund will be processed as soon as we receive it As far as not contacting you for days, we are not in on the weekends, and I'm sure the rep that was handling your ticket was waiting on an update from the warehouse before replying to you. Once again, I apologize

Hi, Hayley,I'm sorry we were unable to fulfill your order in a timely manner! Your refund has been processed and should show up on your card within 3-business days, depending on your financial institution.Once again, I apologize

I ordered an item from the Opsgear.com online store This was a time sensitive item meant as a birthday present My payment was taken and order was confirmed by email, by an email linking to a messages: "The warehouse has your order!" and "Your shipment is confirmed" I did not receive any additional information on this order for two weeks, assuming that item was in the mail I contacted the customer service "[email protected]" "Josh" responded that they were behind on CONDOR orders Because my order was time sensitive, I both emailed and left a message to cancel the order and refund my payment, but have never heard back since that point
I purchase a lot of gear online, I have NEVER encountered a company that does not provide notification of a backorder, not provide a shipping estimate, or that will make it sound like the order has shipped when it has not I looked at internet ratings of this company, its all over the internet that they charge and do not deliver in a timely

Purchased an item from OpsGear and never received an updated or my packageTried to contact them multiple times no responseWould like to get my package or a refund of my money but can't get any response from anyone