New Leaf Naturals Reviews (%countItem)
New Leaf Naturals Rating
Address: 1802 N Howard Ave # 4587, Tampa, Florida, United States, 33607-3461
Phone: |
Show more...
|
Web: |
|
Add contact information for New Leaf Naturals
Add new contacts
ADVERTISEMENT
paid for a trial and was not advised they only had a 13 day window to cancel the sample was a thirty day trial after 2 months they charged my card,
they charged my credit card for august and september. at know time was I advised they would enroll me in a monthy plan.
PHONY FACEBOOK ADD THEY USED THE SAME NAME AS A COMPANY IN NEW JERSEY WHO PROVIDED THE PROPER CONTACT INFO ON THIA COMPANY.
Hello ***
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Gummies, if you do not call to cancel and return the product.
https://trynewleafnaturalscbd.com/
https://trynewleafnaturalscbd.com/terms.php
Your trial started when you ordered the products on 08/12/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 08/02/2019, in which we didn't receive any call from you thus, your account has been kept active.
You had called to cancel on 10/3/2019 and your account had been refunded for $45 & $45 without being required to return the product. You should receive see a refund on your account within 3-5 business days.
If you have any further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!
I've been deceived By a false advertising, I was told of a "Free Sample" for the cost of S and H only, then I got enrolled in a montly shipment
on July 25 2019,I was on Facebook checking on my notifications, when I noticed this Ad about a CBD Oil.. "Free Sample " You pay only for S & H: $6.84, since I've been suffering with joints pain for many years and heard of the benefits of CBD Oil,I decided to give it a try, I did accepted the offer on the same day 7/25/19, order number XXXXXXB74D and I realized that they added another item : CBD Capsules for $6.82,which I wasn't aware of it,
thinking that was all I had to pay, I decided to go along and see if it will help me with my pain ; OH BOY...I was wrong, No benefits at all and
when I received my Bank statement on September 17, I noticed there were two charges from this company, one of $ 89.84 and one of $ 89.82,Dated 08/13/19 and 08/16/19, promptly I called my bank to complain about these charges, Just to be told that this are "SCAMS" very active in these days, they told me that they charged me again in September for the same amount $89.84 and $89.82, I was told that I made the mistake to give them my Debit card number and the only way to Stop this was by cancelling my old card and get a new one which I did, also I was told to contact the merchant to resolve this matter and I did twice by phone and three time by E/Mail, the E/Mails didn't get any answer and on the phone I was told that I did not cancelled my order in the first two weeks so they proceeded to enroll me in a monthly shipment of these two items, I honestly never had any information of what they were talking, all I knew and wanted was a Free Sample, I didn't know of this enrollment, of how much it would cost, never agreed on anything, never sign any contract, this is what I call a Scam, they get you in with a false advertising and then they take your money without your knowledge, I was deceived in good Faith and when I asked for a refund all they offer was $ 60.00 the first time and $ 90.00 today, I received a Box on Sept 21,with the two items and I told them that I was going to return it; These people are cheaters and do not deserve to be in business, enough said!
All I want is the full amount of the money they took from my Bank account, without my approval, no more....NO LESS !
Hello ***,
You had already filed a dispute through your bank. Because of the dispute or any cases pertaining to the charge were confirmed on your account, We may no longer able to refund any charges to make sure no double refunds are processed.
We may be able to refund once the dispute has been confirmed withdrawn by your bank. It can still take 60-75 days for the dispute to be closed and the funds returned.
Only when this happens can we process a refund. Since the dispute itself has already refunded you, we suggest you to await your bank's advise instead of going through the lengthy process of withdrawal and dispute finalization.
If you have any other questions or concerns please call us directly at (877) 242-8554.
Thank You
(The consumer indicated he/she DID NOT accept the response from the business.)
On 10/3/2019 I contacted my bank and they informed me that no dispute was ever initiated by them and no refund was ever received from the business, I was told that this is a customer service issue that needs to be resolved between the merchant and consumer.New Leaf Natural withdrew from my bank account $359.32,this is the refund I am expecting from them.I would like a check for this amount to be mailed to me at this address: *** Green Valley, Arizona 85614
When this happens I will be satisfied.
Sincerely
(The consumer indicated he/she ACCEPTED the response from the business and wishes to inform the business of this)
New Leaf offered me a refund of $ 40.00 + $ 40.00 for what they charged me in August and a refund of $ 89.84 + $ 89.82 for what they charged me in September, I accepted their offer because I am tired of dealing with these Liars, obviously I am not happy for losing one hundred dollars for what I believe is olive oil and some who knows what..? powder,but I take it as a lesson to learn for the future.My bank confirmed the refunds and I want to thank Revdex.com for helping me in this matter, I am sure that without your mediation they would have ignore me,
sincerely ....
Tried to contact and they sent me to different companies that are not affiliated with the product purchased from the,.
This is directly from the email my mother received. ***
Your order *** was shipped via USPS First Class Mail on 9/27/2019. You can track your package in real time using the link provided below.
Note if you have an apt/suite #, AND IT IS NOT SHOWN below in the "shipped to" section below, please contact us to add the apt/suite number, as this may delay or prevent shipment of your order
Shipped To:
***
***
POPLAR BLUFF, MO 63901-8688 US
Track Your Shipment: XXXXXXXXXXXXXXXXXXXXXX
This shipment includes the following items:
Item # Description Qty
CBD - CAPS CBD - CAPS S2 1
CBD - OIL CBD - OIL 1
Thank you for shopping with us, now get ready to witness the results!
New Leaf CBD
Phone: (877) 242-8554
Email: [email protected]
When she went to their contact page she received contact from an entirely different company, I have provided a screenshot of it via the supporting documentation.I called and spoke with two representatives at their phone number 877-242-8554 who ended her subscription so I guess I will have to wait and see if they truly do not charge her again. When I spoke with the representatives they could not give me the URL to their page where you purchase this product, which I find extremely alarming. They told us to keep the product and do not return it. I have a feeling this is not a safe product and they need to be investigated.
I want them to be shut down. They are obviously providing a product that is not legit and sending people to different companies when they ask to be contacted. When I contacted the number they provided, it literally sounded like someone who was not in a professional business and more like at a home location as I could hear everything in the background.
Ms.
You have reached New Leaf Naturals for CBD Capsules and Oil. You may check our website provided down below.
https://trynewleafnaturalscbd.com/
https://trynewleafnaturalscbd.com/terms.php
Account was cancelled on 10/1/2019. Rest assured you will no longer be billed or receive further shipments.
If you have any further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!
misleading free trial, signed me up for a monthly member ship, did not charged full price on the trial of $89.82 instead of the $10-$15 total
I signed up for a free trial in June and the trial advertised just pay shipping and handling whish was less than $15 total. The company signed me up for a monthly membership and also increased the price of the trial bottles to $89.82 vs the trial rate I agreed to which was advertised. contacted the company and tried to send unopened products back for a full refund. Shipping for the return of the product is at my expense, but they still want to charge me shipping and handling in addition to restocking fee. I am very upset with the misleading advertisement for the free trial bottle which ended up costing me $89.82x3 when I was only supposed to pay for the shipping and handling of one order. They company made it completely difficult to return the product for a full refund and want to charge ridiculous excessive charges. I ended up settling for a partial refund of $100 for 2 unopened boxes I wanted to return because with all the additional fees and headaches that was the best option so I can be done with this misleading company. I would like to report this company for misleading advertising with their unclear offer and have the trial price honored for the trial order
I would like to report them for misleading advertising with their unclear offer and have the trial price offered for the trial item ordered and opened. i dont have the exact amount but the total was less than $15 and they eneded up charging me $89.82. I would like the amount in excess of the agreed upon trial cost to be refunded which is appromimatley an additional $74.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 4 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 06/13/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 06/29/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account on (09/01/2019) and as a ONE TIME courtesy, we have refunded you back $50.00 of each products.
We do not normally do this but as a ONE time courtesy, we will be issuing you an additional refund of $39.82 and 39.84.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have any other questions or concerns please call us directly at (877) 242-8554.
Thank You
Unauthorized charges Phony endorsements
I ordered one bottle of CBD caps for $6.95 off of a Facebook ad on the basis of glowing endorsements by Willie Nelson and Eric Clapton. This company included a bottle of oil which I did not order. Undisclosed was a automatic subscription for recurring shipments for both caps and oil for $180/month. The product was completely ineffective. I have canceled the subscription and the company offered a partial refund and is charging $19 to return the unopened box.
Full refund
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Gummies, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 08/04/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 08/20/2019, in which we didn't receive any call from you thus, your account has been kept active.
You had called to cancel on 09/30/2019 and your account had been refunded a ONE TIME courtesy credit of $35.00 off each charges
Since we haven't receive the returned shipment yet, as courtesy we went ahead and process the remainder refunds for $54.82 and $54.84.
We assure you your account has been cancelled no further charges will be taken out from you account.
Thank you!
I was charged almost $190. I disputed the charges, they told me I would get a refund. No refund and no product.
I responded on Facebook to an free offer to try their products in exchange for the shipping charge, about a month later, I received another shipment.
As I mentioned above, I agreed to the original offer to pay for shipping in order to try their products, but not to receiving additional products through the mail.
No further contact from the business
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 4 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 08/05/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 08/21/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account today (09/28/2019/2019) and as a ONE TIME courtesy, we have refunded you back $89.84 and $89.82 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have any other questions or concerns please call us directly at (877) 242-8554.
Thank You
I received a free sample of CBD Oil and Capsules for shipping charges only. I did not agree to receive anything other than that.
I have received a package today for more product and have been charged 89.00 twice for this. It was charged to my debit account. No permission was given for this charge. I am sending it back at once.
I would like a total refund and no further charges to my account.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Gummies, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 07/30/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 08/15/2019, in which we didn't receive any call from you thus, your account has been kept active.
You had called to cancel on 09/25/2019 and your account had been refunded a ONE TIME courtesy credit of $30.00 off each charges
Since we haven't receive the returned shipment yet, as courtesy we went ahead and process the remainder refunds for 54.82 and 54.84.
We assure you your account has been cancelled no further charges will be taken out from you account.
Thank you!
I ordered the New Leaf Naturals@ $6.89 a bottle (2 slightly different prices) last month.I just received another order charging me almost $180.
I ordered the New Leaf Naturals @ $6.89 a bottle (2 slightly different prices for each bottle) last month. I just received another order charging me almost $180. Apparently the set up for a "subscription" for monthly deliveries. I called them and they said when you order the sample bottles you also sign up for a subscription. I did not see that when I ordered and was unaware of them doing this. Dispute placed with my bank. Called Co and was told I didn't need to send product (unopened) back to them since I've already filed a complaint with my bank. IDK...we'll see what happens now.
NO receipts sent with order. Only bank deductions.
Ms.
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Capsules & Oil if you do not call to cancel and return the product.
https://trynewleafnaturalscbd.com/
https://trynewleafnaturalscbd.com/terms.php
Your trial started when you ordered the products on 7/22/2019 which you paid shipping and handling fees of $6.84 & $6.82. Your trial ended on 8/7/2019, in which we didn't receive any call from you thus, your account has been kept active.
You had called to cancel on 9/27/2019 and your account had been partially refunded for $40 & $40 since you agreed to return the most recent shipment for the month of September.
We do not normally do this but as a ONE time courtesy we have refunded the account $49.84 & $49.82 today 10/9/2019, you should see a refund on your account within 3-5 business days.
If you have any further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!
I bought a trial offer and then received another shipment which I did not want. I looked at the Revdex.com site and found this is a common practice with this
company. I called and spoke to a man with a thick accent who said I could send the product back with a $38 "restocking" fee or get a $100 refund ($50 off each product). I opted for the latter but I believe I will still be charged a significant amount. He refused to tell me how much I would be billed. I will send the unused, unopened product back when this has been resolved. I don't believe I should owe them anything. There was no invoice and no receipt.
I would like a full refund for the unused product and no restocking fee.
Ms.
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Capsules & Oil if you do not call to cancel and return the product.
https://trynewleafnaturalscbd.com/
https://trynewleafnaturalscbd.com/terms.php
Your trial started when you ordered the products on 7/24/2019 which you paid shipping and handling fees of $6.84 & $6.82. Your trial ended on 8/9/2019, in which we didn't receive any call from you thus, your account has been kept active.
You had called to cancel on 9/21/2019 and your account had been refunded for $50 & $50 without being required to return the product.
We do not normally do this but as a ONE time courtesy we have refunded the account $39.84 & $39.82 today 10/9/2019, you should see a refund on your account within 3-5 business days.
If you have any further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!
(The consumer indicated he/she ACCEPTED the response from the business.)
I was mislead by advertising for this product, thinking I was receiving free samples.
I responded to an offer for free samples of CBD oil and capsules. I paid for shipping on both products. Nowhere did it say I was signing up for more product. After 3 weeks, I was charged 89.00 times 2 for the products I received. When I called to inquire, the person on the phone said I should have responded to an email after 2 weeks. I of course received no such email. This is a total scam.
I paid 180.00 for free product, which was substandard. I want a refund.
Hello Valerie,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf CBD Oil and New Leaf CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 08/24/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 09/132019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account on 09/18/2019 and as a ONE TIME courtesy, we have refunded you back $89.84 and $89.82.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have any other questions please contact our customer service department at (877) 242-8554.
Thank You
the company is continuing to bill my credit card after I cancelled any further orders with them on 7/30. not to mention that I fell for the "free tria
on 7/14 I ordered a free trial which I was to pay shipping on. then because I did not contact the company within 15 days after receipt of the product I was charged 84.89 plus 84.82 on 7/31. (7/14 to 7/31 is 15 days between orders but does not include the shipping days.) I contacted the company on 7/31. Asked to cancel my account and request a refund. Claim #***. I was told I could get a partial refund, even though I insisted I wanted a full refund, and that future orders were cancelled. When my next credit card statement arrived I was charged again on 8/26 for $89.84 and $89.92 but I never received any product. I contacted the company on 9/16 asked where my refund was and why my card was still being charge, that using my card without my permission was fraud and asked to speak to a supervisor. I was put on hold for 30 minutes and a supervisor never answered. I would like a complete refund from this company for their fraudulent advertising of a free trial and also for charging my credit card for a product that I never received. I'm seeking a refund of $359.42
I would like a full refund in the amount of $359.42
I ordered a special for $6.83. They sent 2 products, charged another$6.83 & 2 add'l charges of $89.83 to my credit card for total of $193.32-FRAUD!
I cannot use these products per my doctor. They have never been opened. I clicked to another screen and it automatically included a second item and would not let me go back to change it. Then they billed my credit card the special price of $6.83 per product, as well as another amount of $89.83 for each product. I can't find anyway to contact them to get credit and return these unopened, unused products. I carefully read to be sure there was no automatic refilling or time frame to return if not satisfied, yet was charged this total amount of $193.92 to my credit card. This was total misrepresentation and fraud. I would send these items back to the return address, but do not know if they will actually receive them or refund these charges to my credit card or charge a restocking fee. THIS WAS TOTAL FRAUD OF WHAT THE WEBSITE ON FACEBOOK STATED AS ONLY $6.83!
TOTAL CREDIT REFUND OF ALL CHARGES TO MY CREDIT CARD AND A SHIPPING RETURN LABEL FROM THE COMPANY TO SENT THESE ITEMS BACK AT NO COST TO ME
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Gummies, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 08/08/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 08/25/2019, in which we didn't receive any call from you thus, your account has been kept active.
We went ahead and cancel your account today 09/18/2019 and as a ONE TIME courtesy, we have refunded you back $89.82 and $89.84 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have any other questions please contact our customer service department at (877) 242-8554
Thank You
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your very efficient help. I appreciate your help and the company's response. I hope they are true to their statement and apply the refunded amounts. I will check my next credit card statement and if there is no credit refunded I will reopen this case. Thank you
this was to be a free trail
the free trail was a lie I am being charged 90.00 a moth for something I do not not want.also this was to be something willie nellison started that was a lie also
refund my money.and do not charge me again
ello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Gummies, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 07/26/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 08/11/2019, in which we didn't receive any call from you thus, your account has been kept active.
We went ahead and cancel your account today 09/17/2019 and as a ONE TIME courtesy, we have refunded you back $89.82 and $89.84 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have any other questions please contact our customer service department at (877) 242-8554
Thank You
This product is not what it said it was, the CBD is not quality at all! And worse is, I ordered one time, and paid, and now they are sending me more,
I DO NOT WANT THIS ***! I want my money back!
I want my money back, and do not want to be sent anymore!
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Gummies, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 07/06/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 08/02/2019, in which we didn't receive any call from you thus, your account has been kept active.
We went ahead and cancel your account today 09/17/2019 and as a ONE TIME courtesy, we have refunded you back $38.00 and $39.00 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have any other questions please contact our customer service department at (877) 242-8554
Thank You
I am being billed monthly for a product I did not order?
I responded to a trial offer and was enrolled in a monthly delivery. I was also double billed on the first delivery.
Stop deliveries and refund charges
Hello ***,
When you order on our website you must agree to the
terms and conditions which state that after 14 days + 3
days of shipping you will be charged for the New Leaf
Naturals CBD Oil and New Leaf Naturals CBD Gummies,
if you do not call to cancel and return the product.
Your trial started when you ordered the products on
07/14/2019 which you paid shipping and handling fees
of $6.84 and $6.82. Your trial ended on 07/31/2019, in
which we didn't receive any call from you thus, your
account has been kept active.
Your account has been cancelled on 9/16/2019, rest
assured no further charges will be taken out from you
account.
We do not normally do this but as a ONE time courtesy
we have refunded the account $89.84 & $89.82 today
7/24/2019, you should see a refund on your account
within 3-5 business days.
If you have any further questions or concerns please
feel free to call me directly at 813-518-8855 my name
is Jesse and I am here to help!
I was to get a free sample now they are charging me $89 and shipping products. I don't want it. I cancelled credit card.
I was to get a free sample and just pay shipping. Now they are charging me $89 to my credit card automatically. I did not see any of that mentioned on their site. You can't get ahold of them to dispute anything. Very unprofessional!!! They also use big name actors as spokesman for the product. Not true at all. I cancelled my credit card and I'm still getting product shipped to me. Not sure what else to do?
Refund
Hello Michelle,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Gummies, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 07/02/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 07/18/2019, in which we didn't receive any call from you thus, your account has been kept active.
We went ahead and cancel your account today 09/17/2019 and as a ONE TIME courtesy, we have refunded you back $89.84 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have any other questions please contact our customer service department at (877) 242-8554
Thank You
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Gummies, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 07/02/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 07/18/2019, in which we didn't receive any call from you thus, your account has been kept active.
We went ahead and cancel your account today 09/17/2019 and as a ONE TIME courtesy, we have refunded you back $89.84 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have any other questions please contact our customer service department at (877) 242-8554
Thank You
I allowed this company to send me a free sample with only the S&H being charged to my account. I had found that they took more in July and Sept.
I ordered a bottle of CBD oil on July 1 with the S&H(6.84) being charged to my account. It arrived with no invoice. In the month of July I had many very stressful things going on and did not notice that they had also taken 89.84 from that account without my permission. I received, on Sept 12 another box which I did not recognize. When I opened it I realized what it was and called them immediately to find put why they had sent this bottle to me without my having ordered it. It also had no invoice in the box. I was informed that when I ordered the original bottle, I had agreed to a "subscription" to purchase more CBD oil at the outrageous price of 89.84 per bottle. I was totally unaware of any agreement to this crazyness. I told the representative that I would be going to my bank, which I did. I have changed my bank card.I called this company back and they said they were refunding the money they took out in Sept (89.84). I think she said something about the July money as well but I could barely understand her accent. The thing that is so upsetting is that they are targeting people that are seeking relief for pain and other physical ailments. I actually have DMII and Fibromylgia. I just went to see my Doctor and had blood work done. My glucose A1C was lower than it's been in 2 years. That's because of the CBD oil. They are evil and hurting people of an older age and taking money they don't have. Never thought it would be me. I am so careful about these things.
Stop hidden terms that will hurt the customer trying to take their money by deception.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Gummies, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 07/1/2019 which you paid shipping and handling fees of $6.84. Your trial ended on 07/17/2019, in which we didn't receive any call from you thus, your account has been kept active.
You had called to cancel on 9/13/2019 and your account had been refunded for $89.84 without being required to return the product. You should receive see a refund on your account within 3-5 business days.
If you have any further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the response to the complaint on the condition that they stop taking advantage of people by hiding, in small print, the terms and conditions which they may not have noticed or understood. I also believe that they are targeting vulnerable people who are seeking a cure or possible help for chronic illnesses or conditions which conventional medicine has not helped. I was looking for relief for such a condition. I believe they are an unkind and money hungry people.
Unsolicited renewal
Signed up for a bottle of tablets and oil for the cost of shipping, was charged $89.82 and $89.84. The worse part is I don't think there's any CBD oil in these products. Complete scam.
I want my money refunded
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Gummies, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 07/22/2019 which you paid shipping and handling fees of $6.84 & $6.82. Your trial ended on 08/7/2019, in which we didn't receive any call from you thus, your account has been kept active.
We went ahead and cancelled your account on 9/17/2019, rest assured no further charges will be taken out from you account.
We do not normally do this but as a ONE time courtesy we have refunded the account $89.84 & $89.82 today 7/24/2019, you should see a refund on your account within 3-5 business days.
If you have any further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!
Risk factor in trial order. Unauthorized charge to debit card and unauthorized re order
Unauthorized billing and shipment
Unauthorized billing and shipment
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto Burn Xtreme and Detox Burn Xtreme, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 07/18/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 08/03/2019, in which we didn't receive any call from you thus, your account has been kept active.
We went ahead and cancel your account today 09/12/2019 and as a ONE TIME courtesy, we have refunded you back $89.84 and $89.82 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have any other questions please contact our customer service department at (800)283-6429.
Thank You