A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaintAfter doing a research our
customer’s computer was out of warranty since 05/11/however, TAIS has been
provided and process a *** repair last 06/23/as a onetime courtesy repair
for our customer’s unit and it was shipped back repaired last 07/15/under
FedEx tracking number and our customer was able to use it for seven (7) months
without any issues/problem because Toshiba didn’t receive any reports within that
time after the onetime repair providedSeeing as the customer has exceeded the warranty period
they are now responsible for any/and or technical assistanceAt this time we
consider this matter closed
A Toshiba America Information Systems (TAIS) has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has informed our customer that since she has an Extended *** Plan (ESP) we already forwarded the case to *** *** which is the provider of the extended warranty of her computerAfter doing research our customer has been contacted by *** *** last 04/24/If the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Like I said previously, the laptop was purchased with a TB sized hard drive and the 750GB hard drive that was installed during the warranty repairThis is not like, kind, and quality to what I purchased and I would like a full refund at this timeThe reason I am now requesting a full refund is because I have given them the opportunity to correct and/or rectify the situation and it's obvious that they are refusing to do so therefore since I no longer have what I originally purchased I would now like a full refund and they can gladly have the laptop backConsidering how they handle this warranty claim, I no longer will purchase or recommend Toshiba Products
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
They did NOT inform me it was not in the warranty they just requested $dollars for repair and not stating what repair was needed..I would like to know how the unit was damaged only py charging? I have pictures showing the warpness of it becoming to hot? How is that possible?
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAnd TAIS has made multiple attempts to contact our customer by telephone however, the customer has not returned any of correspondence requestsAfter doing a research the amount that our customer requesting was already reversed last 12/04/for the exact amount of $If the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has offered our customer to have a One Time Repair for his computer regarding with the HDD issueFortunately, our customer mentioned that the issue on the laptop was fixed as he paid for the repairTAIS has advised our customer to call us back to let us know if the same issue will happen again so we can still process the One Time RepairIf our customer has any questions or concerns they can call us at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted 11/04/by a Customer Service Supervisor from Toshiba Direct and has advised that they would process all returns and issue full refunds and they would not send 4th replacement and our customer has encouraged to look to a local retailer for his purchase as our products were not meeting his expectationsThe customer has received refunds for all purchases that he madeAt this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hello, my name is *** *** and I filed a complaint against Toshiba. Toshiba contacted me and agreed to refund my money. Thank you for your help in resolving this matter. You are the best!
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaintAfter doing a research the refund was processed 02/20/
and it was completed last 02/27/to the address that was provided by our
Revdex.comAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has contacted our customerTAIS has requested for the picture of our customer’s computer so we can verify if the issue is covered in accordance of the Standard Limited Warranty of the computer before we send it in to our repair facilityTAIS will wait for the picture to be sentAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaintAfter doing a research our
customer was sent an email regarding to this informationThey were advised
that the order attempted to utilize a coupon code cannot be combined with other
discounts or
used on special promotions or clearance items pursuant to Toshiba’s
published Terms and ConditionsThe item(s) ordered were already subject to a
special promotion and therefore the usage of his coupon cannot be honoredOur
customer was informed that the order has been canceled due to this information
At this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Company Message:
“A Toshiba
America Information Systems (TAIS) representative has reviewed our customer
complaintAfter doing our research TAIS found out that the Television Model #
46L5200U did not find any defects or part defects based on the Standards of the
unit not unless Toshiba notify our customer regarding to this issue.”
My response:
In regard to
the (TAIS) research, I checked Consumer Reports to see their thoughts on this
matterThe good news- This model has not been tested by Consumer ReportsThe
Bad news is only one review by a customer and yes they specifically complained
about the LED back light issue for this modelMoreover, they said the unit will
not last more than years which has been my experience
at years before lights out
Now, if you hadn’t read all the negative customer complaints
from the links that was provided for review or the testing from CNET then maybe
the only customer review on Consumer Reports will help you reconsider a favorable
action
In other words, (TAIS) can say the sky is black but the
facts from customer reviews and satisfaction say otherwise and sales is just a
matrix of consumer satisfaction about qualityI was at *** yesterday
looking for a new TV where I bought the last TV which was a Toshiba and the
sales associate said that he had only one Toshiba TV on shelf before being
discontinuedI asked why, he said the issues with the brand name and that they
have additional cost when products are returned
If you have any doubts, have your beloved (TAIS) folks call ***
for their opinion at:
*** *** ***
*** *** ** ***
*** ***
*** *** ***
Now, I know all products made by Toshiba are not bad
products however when you have one model that is not in compliance with the “Standards of the unit” then you need
to take action to protect the company name brand
In closure,
your thoughts on this matter is appreciatedCan your (TAIS) folks explain why
all the negative reviews or why *** decided to stop selling your products?
I wish I was a board member during your next sales meeting, I could for sure
show how to retain a customer and increase sales without incurring excessive production
cost
***
*** ** ***
*** ***
*** *** *** ***
*** *** ***
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerAfter doing a research TAIS found out that one of the technical representative already created a depot repair order for our customer’s computer TAIS has advised our customer that we will send her a
free box and just complete the depot repair order thru her emailOur customer agreed with thatIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
A
Toshiba America Information System (TAIS) representative has been in contact
with our customerTAIS has apologized for the inconvenience our customer has
experiencedTAIS has advised our customer that we will process a repair by
sending the computer to our engineers to diagnose the issue
and have it fixed
Our customer agreed to that offerIf our customer
has any questions or concern they may contact us at ###-###-####At this time
we consider this matter closed
A TAIS representative has made multiple attempts to contact our customer by telephone on the following dates 12/04/2014, 12/08/2014; 12/09/however, our customer has not returned any of correspondence requestsIf the customer has any questions or concern they may contact us at ###-###-####, at
this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
See attached original purchase of laptop and related computer technician bill for setupOur company purchased of these laptops on the same date and put into service at the same timeOnly one is experiencing battery issues currentlyThe laptops were not put into service until after They are used sporadically and not dailyA laptop battery's useful life is expected to be years or more not year and month thus indicating a defect in the productAs I have asked before, I would like Toshiba to provide a discount or reimburse me for the purchase of a new battery due to a defect in the original one
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have made it clear to everyone involved in my complaint to the manufacturer's customer service center that sending my "out of box" defective product back for repair and loss of use for that period of timeis totally unacceptable! Their own remote analysis concluded the defect existed The defective component is independent of all basic computer functions and allows me basic continued product use without interruption if only they would ship me a replacement item with return shipping label for return if the defective item Since this defect obviously existed at time if purchase and is fully covered by warranty why should I be denied product use for an extended/undetermined time as a result of a manufacturer's off the shelf defective product? This manufacture's application if its own product warranty (in my case) renders it practically useless! I respectfully request my remedy and resolution be honored in full In the past decade I've had a total of seven of this manufactures' products in my home Must this end?
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has informed our customer about the warranty coverage of her unitTAIS has offered a VIP repair as a onetime courtesy so we
can send the computer to our Toshiba Engineer’s to have it diagnose and fix the issueOur customer declined the offer because she mentioned that she already shoulder the repair costIf the customer has any questions or concern she may contact us at ###-###-####
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaintAfter doing a research our
customer’s computer was out of warranty since 05/11/however, TAIS has been
provided and process a *** repair last 06/23/as a onetime courtesy repair
for our customer’s unit and it was shipped back repaired last 07/15/under
FedEx tracking number and our customer was able to use it for seven (7) months
without any issues/problem because Toshiba didn’t receive any reports within that
time after the onetime repair providedSeeing as the customer has exceeded the warranty period
they are now responsible for any/and or technical assistanceAt this time we
consider this matter closed
A Toshiba America Information Systems (TAIS) has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has informed our customer that since she has an Extended *** Plan (ESP) we already forwarded the case to *** *** which is the provider of the extended warranty of her computerAfter doing research our customer has been contacted by *** *** last 04/24/If the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Like I said previously, the laptop was purchased with a TB sized hard drive and the 750GB hard drive that was installed during the warranty repairThis is not like, kind, and quality to what I purchased and I would like a full refund at this timeThe reason I am now requesting a full refund is because I have given them the opportunity to correct and/or rectify the situation and it's obvious that they are refusing to do so therefore since I no longer have what I originally purchased I would now like a full refund and they can gladly have the laptop backConsidering how they handle this warranty claim, I no longer will purchase or recommend Toshiba Products
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
They did NOT inform me it was not in the warranty they just requested $dollars for repair and not stating what repair was needed..I would like to know how the unit was damaged only py charging? I have pictures showing the warpness of it becoming to hot? How is that possible?
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAnd TAIS has made multiple attempts to contact our customer by telephone however, the customer has not returned any of correspondence requestsAfter doing a research the amount that our customer requesting was already reversed last 12/04/for the exact amount of $If the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has offered our customer to have a One Time Repair for his computer regarding with the HDD issueFortunately, our customer mentioned that the issue on the laptop was fixed as he paid for the repairTAIS has advised our customer to call us back to let us know if the same issue will happen again so we can still process the One Time RepairIf our customer has any questions or concerns they can call us at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted 11/04/by a Customer Service Supervisor from Toshiba Direct and has advised that they would process all returns and issue full refunds and they would not send 4th replacement and our customer has encouraged to look to a local retailer for his purchase as our products were not meeting his expectationsThe customer has received refunds for all purchases that he madeAt this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hello, my name is *** *** and I filed a complaint against Toshiba. Toshiba contacted me and agreed to refund my money. Thank you for your help in resolving this matter. You are the best!
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaintAfter doing a research the refund was processed 02/20/
and it was completed last 02/27/to the address that was provided by our
Revdex.comAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has contacted our customerTAIS has requested for the picture of our customer’s computer so we can verify if the issue is covered in accordance of the Standard Limited Warranty of the computer before we send it in to our repair facilityTAIS will wait for the picture to be sentAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaintAfter doing a research our
customer was sent an email regarding to this informationThey were advised
that the order attempted to utilize a coupon code cannot be combined with other
discounts or
used on special promotions or clearance items pursuant to Toshiba’s
published Terms and ConditionsThe item(s) ordered were already subject to a
special promotion and therefore the usage of his coupon cannot be honoredOur
customer was informed that the order has been canceled due to this information
At this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Company Message:
“A Toshiba
America Information Systems (TAIS) representative has reviewed our customer
complaintAfter doing our research TAIS found out that the Television Model #
46L5200U did not find any defects or part defects based on the Standards of the
unit not unless Toshiba notify our customer regarding to this issue.”
My response:
In regard to
the (TAIS) research, I checked Consumer Reports to see their thoughts on this
matterThe good news- This model has not been tested by Consumer ReportsThe
Bad news is only one review by a customer and yes they specifically complained
about the LED back light issue for this modelMoreover, they said the unit will
not last more than years which has been my experience
at years before lights out
Now, if you hadn’t read all the negative customer complaints
from the links that was provided for review or the testing from CNET then maybe
the only customer review on Consumer Reports will help you reconsider a favorable
action
In other words, (TAIS) can say the sky is black but the
facts from customer reviews and satisfaction say otherwise and sales is just a
matrix of consumer satisfaction about qualityI was at *** yesterday
looking for a new TV where I bought the last TV which was a Toshiba and the
sales associate said that he had only one Toshiba TV on shelf before being
discontinuedI asked why, he said the issues with the brand name and that they
have additional cost when products are returned
If you have any doubts, have your beloved (TAIS) folks call ***
for their opinion at:
*** *** ***
*** *** ** ***
*** ***
*** *** ***
Now, I know all products made by Toshiba are not bad
products however when you have one model that is not in compliance with the “Standards of the unit” then you need
to take action to protect the company name brand
In closure,
your thoughts on this matter is appreciatedCan your (TAIS) folks explain why
all the negative reviews or why *** decided to stop selling your products?
I wish I was a board member during your next sales meeting, I could for sure
show how to retain a customer and increase sales without incurring excessive production
cost
***
*** ** ***
*** ***
*** *** *** ***
*** *** ***
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerAfter doing a research TAIS found out that one of the technical representative already created a depot repair order for our customer’s computer TAIS has advised our customer that we will send her a
free box and just complete the depot repair order thru her emailOur customer agreed with thatIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
A
Toshiba America Information System (TAIS) representative has been in contact
with our customerTAIS has apologized for the inconvenience our customer has
experiencedTAIS has advised our customer that we will process a repair by
sending the computer to our engineers to diagnose the issue
and have it fixed
Our customer agreed to that offerIf our customer
has any questions or concern they may contact us at ###-###-####At this time
we consider this matter closed
A TAIS representative has made multiple attempts to contact our customer by telephone on the following dates 12/04/2014, 12/08/2014; 12/09/however, our customer has not returned any of correspondence requestsIf the customer has any questions or concern they may contact us at ###-###-####, at
this time we consider this matter closed
I am working with Toshiba I will report the out come soon
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
See attached original purchase of laptop and related computer technician bill for setupOur company purchased of these laptops on the same date and put into service at the same timeOnly one is experiencing battery issues currentlyThe laptops were not put into service until after They are used sporadically and not dailyA laptop battery's useful life is expected to be years or more not year and month thus indicating a defect in the productAs I have asked before, I would like Toshiba to provide a discount or reimburse me for the purchase of a new battery due to a defect in the original one
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have made it clear to everyone involved in my complaint to the manufacturer's customer service center that sending my "out of box" defective product back for repair and loss of use for that period of timeis totally unacceptable! Their own remote analysis concluded the defect existed The defective component is independent of all basic computer functions and allows me basic continued product use without interruption if only they would ship me a replacement item with return shipping label for return if the defective item Since this defect obviously existed at time if purchase and is fully covered by warranty why should I be denied product use for an extended/undetermined time as a result of a manufacturer's off the shelf defective product? This manufacture's application if its own product warranty (in my case) renders it practically useless! I respectfully request my remedy and resolution be honored in full In the past decade I've had a total of seven of this manufactures' products in my home Must this end?
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has informed our customer about the warranty coverage of her unitTAIS has offered a VIP repair as a onetime courtesy so we
can send the computer to our Toshiba Engineer’s to have it diagnose and fix the issueOur customer declined the offer because she mentioned that she already shoulder the repair costIf the customer has any questions or concern she may contact us at ###-###-####