Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Then why does my laptop have a sticker right on it from Toshiba stating that it comes with a 1-year warranty?
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer's warranty for their computer has already expired since 07/13/2014. As per the Standard Limited Warranty our customer has a 1 year limited period. Seeing as the...
customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I just want to let you know that Toshiba never told me I had a 30 day warranty they told me I had a year warranty. The support at Toshiba is so horrible that no one has a clue on what they are talking about. The laptop does not work it overheats within a few hours. You can't possibly tell me its my responsibility. I had to put in a new hard drive after the one they gave me stop working. I put in so much money and time with them on the phone all I want is my money back from them. 1 thousand dollars does not make or break them but it broke me into pieces to get a new a new laptop before a year was up. Toshiba does not even stand behind their products I know its not the Revdex.com fault I just wanted to let you know of this matter. I got so many different answers of what warranty I have or don't have its not even funny.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this issue resolved. I appreciate the help in resolving the issue.
Regards,
[redacted]
A Toshiba America Information System (TAIS) representative has made multiple attempts contacting our customer via phone. However, got rerouted to a Voice Mail. We will still try to reach him the next business day to provide the recommendation that we have for the issue of the unit. If our customer would like to follow up with us, they can contact us at 949-461-4321.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company has proven not to provide quality products and services to its customers. The way it provides customer service is atrocious. I have taken very good care of this computer and this is definitely an issue of quality on Toshiba's part, which they have failed to own up to. I will never buy from Toshiba again and I will tell everyone I know about my experience with this company. I'm certain the company will go downhill from here even my [redacted] no longer even sells your computers. You have sold me defective equipment and retorted the same response and instead included more information about how I could end up paying for repairs.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak to one of our case managers and processed a VIP (Tri-Star) repair to our customer's computer, which is our Toshiba Engineers who will work on the unit and have it repaired. Our customer provided a box that they can use to send the unit to our Toshiba Engineer's facility. Our customer accepted the repair. If our customer has any questions or concern they may contact at 1-800-457-7777. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak with one of our Toshiba Direct representatives and has apologized for the inconvenience our customer has experienced for all...
the delays that happened. Our customer has informed that the refund was already processed and has completed last May 6,2016. Our customer will receive the refund within 4-6weeks in a form of Visa debit card. If our customer has any questions or concern they may contact at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Then why does my laptop have a sticker right on it from Toshiba stating that it comes with a 1-year warranty?
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer's warranty for their computer has already expired since 07/13/2014. As per the Standard Limited Warranty our customer has a 1 year limited period. Seeing as the...
customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I just want to let you know that Toshiba never told me I had a 30 day warranty they told me I had a year warranty. The support at Toshiba is so horrible that no one has a clue on what they are talking about. The laptop does not work it overheats within a few hours. You can't possibly tell me its my responsibility. I had to put in a new hard drive after the one they gave me stop working. I put in so much money and time with them on the phone all I want is my money back from them. 1 thousand dollars does not make or break them but it broke me into pieces to get a new a new laptop before a year was up. Toshiba does not even stand behind their products I know its not the Revdex.com fault I just wanted to let you know of this matter. I got so many different answers of what warranty I have or don't have its not even funny.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this issue resolved. I appreciate the help in resolving the issue.
Regards,
[redacted]
A Toshiba America Information System (TAIS) representative has made multiple attempts contacting our customer via phone. However, got rerouted to a Voice Mail. We will still try to reach him the next business day to provide the recommendation that we have for the issue of the unit. If our customer would like to follow up with us, they can contact us at 949-461-4321.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company has proven not to provide quality products and services to its customers. The way it provides customer service is atrocious. I have taken very good care of this computer and this is definitely an issue of quality on Toshiba's part, which they have failed to own up to. I will never buy from Toshiba again and I will tell everyone I know about my experience with this company. I'm certain the company will go downhill from here even my [redacted] no longer even sells your computers. You have sold me defective equipment and retorted the same response and instead included more information about how I could end up paying for repairs.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak to one of our case managers and processed a VIP (Tri-Star) repair to our customer's computer, which is our Toshiba Engineers who will work on the unit and have it repaired. Our customer provided a box that they can use to send the unit to our Toshiba Engineer's facility. Our customer accepted the repair. If our customer has any questions or concern they may contact at 1-800-457-7777. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak with one of our Toshiba Direct representatives and has apologized for the inconvenience our customer has experienced for all...
the delays that happened. Our customer has informed that the refund was already processed and has completed last May 6,2016. Our customer will receive the refund within 4-6weeks in a form of Visa debit card. If our customer has any questions or concern they may contact at [redacted]