A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer’s concern was software issue related and our customer was connected to our [redacted], a fee base support who handled software issue. Based...
on the diagnosis they informed our customer that the unit needs to be updated manually, they advised our customer that they need to perform some software updates for them to fix the issue however our customer declined to pay for the support. Our customer was informed that any software related issue is not covered even the unit is still in the standard limited warranty. Our customer’s warranty for their computer was expired last 04/03/2013. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS received the customer’s unit on 6/19/2015 in our repair facility with a Broken Hinges, which is out of scope of the warranty (out of scope meaning it is not covered under the...
standard limited warranty). TAIS has informed our customer the cost of the repair is now their responsibility and our customer accepted the repair and paid for the quoted amount. The repair was completed last 7/24/2015 and the unit was delivered to our customer last 7/28/2015. If our customer will experience the same issue with the computer they can contact our Technical support department and they can process a rework for the unit. At this time we consider this matter closed.
A Toshiba America Information System (TAIS) has reviewed the complaint. This complaint should be filed to Toshiba Repair Services which is (Nexicore). Toshiba Repair Services (Nexicore) is a 3rd party company and TAIS has no ability to access, manage or modify their system. Our customer can contact them directly Toshiba Repair Services at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer needs to contact Toshiba Direct at ###-###-#### since he experienced the issue within the 15day return policy. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer's warranty for their computer has already expired on 11/13/2014. And as per the Standard Limited Warranty our customer has a 1 year limited period.
How Long Does...
This Warranty Last? One (1) year after the date of your purchase (“Limited
Warranty Period”). The Limited Warranty Period for the rechargeable battery included with the
Product is one (1) year from the date of your purchase.
Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
A Toshiba
America Information Systems (TAIS) representative has reviewed our customer
complaint. After doing a research our customer created his own password to the
unit, according to his statement “the unit continuously prompted to provide
password for additional security”. Our customer entered a password and after he
did that he called our technical support because he mentioned that the unit cannot
be detected to a different computer and our customer was able to speak to one
of our representatives and was advised just to remove the password so it can be
detected again, because they didn’t do anything they just created the password
then suddenly it was not being detected so that the representative advised just
to remove the password. Unfortunately, it was still the same. Our customer
called back and was able to speak to one of our Technical support
representatives and they advised our customer that the resolution is to
reformat the unit because there is a possibility when the password is being
created the unit was on the process of being corrupted and they explained to
our customer that the data will be deleted. Our customer was advised that they can
file a claim for that issue. At this time we consider this matter closed.
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. After doing a research our customer's warranty for their computer
has already expired on 10/17/2014. And as per the Standard Limited Warranty our
customer has a 1 year limited period. Seeing as...
the customer has exceeded the
warranty period they are now responsible for any repairs and or technical
assistance. At this time we consider this matter closed.
A Toshiba
America Information Systems (TAIS) representative has been in contact with our
customer via email. TAIS has apologized for the inconvenience our customer has
experienced. TAIS offered free shipping to send the computer to our repair
facility. TAIS has informed our customer how to...
complete the order online, for
him to receive a box together with the packing slip that he can use in sending
the unit to our depot repair facility. Our customer completed the order last
04/06/2015. If the customer has any questions or concern they may contact us
###-###-####. At his time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS has informed our customer that the pre-paid shipping box for repair which cost $29.99 is non-refundable and under the Standard Limited Warranty (SLW), the labor and the parts...
that needed to be replaced and the shipment after the repair going back to our customer is free of charge. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak with one of our technical support representative and has informed that the battery pack of the unit is not affected or part of...
the recall program. This was confirmed on our website at http://go.toshiba.com/battery using the following information of the computer provided by our customer;Product Part Number: PSK32U-01L001Product Serial Number: [redacted]Battery Serial Number: [redacted] Battery Part Number: G71C000B0210The confirmation result was successful and verified that the battery pack is not affected (replacement not required). The computer model is on a master list of Toshiba worldwide models that potentially could have had an affected battery pack, although not all battery packs used on all models are affected. If the battery check utility or manual lookup process has indicated that your laptop is not affected, you do not need to take any further action.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Yes I have been contacted, and provided with 3 options. 1. a refurbishbished tv open box floor model etc. 2. a new 50" tv that would not be a smart tv and considerably less than what I have, 1/2 price. 3. a prorated refund, the amount they did provide yesterday 4/9/15 in the amount of $821.41 Full market value they say and less than my purchase which was $1070.00.My warranty states the tv to be replaced with new and they will not provide anywhere in the warranty where it states anything about a prorated warranty. This tv lasted 13 weeks and 2 days according to the offer this cost me $4.62 a day to use. They quit making tvs and apparently believe it will not be necessary to make warranty repairs.I have discussed this with my wife last night 4/9/15 and we choose to take the amount of $821.41 when they contact us back. At this time it is not settled I do not have a check in hand and they want our tv. This tv will only be provided after payment has been made and check has cleared our bank. We do not trust Toshiba to take any of this very serious. We feel that we should be paid in full or be provided with something new or better. They did say they would extend the warranty on the refurbished tv for a full year. I said no thank you, you are unable to repair our tv we presently own, I would wonder what [redacted] would be available a year from now. The 3 different options we feel were not much to consider. Thank You
A Toshiba America Information Systems (TAIS) representative has been contacted our customer via email. TAIS has apologized for the inconvenience that this issue has caused our customer. TAIS has advised our customer that we will continue to investigate and provide proper action putting in place to avoid this in the future. TAIS is now on the process of addressing and resolving the issue to attend our high volume of calls and regarding the efficiency of our technical support representatives, proper and appropriate trainings are being conducted and this could not be done overnight nor will take effect in a short period of time but we assure you this is now under control by the management. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing research our
customer was able to speak with one of our case managers and was informed that
the issue of the laptop is beyond the Standard Limited Warranty coverage. The
customer will...
need to shoulder the cost of the repair by taking the unit to an
Authorized Service Provider (ASP) or calling Toshiba Repair Services (TRS) ###-###-####.
At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research one
of our CEO Representatives offered our customer to have a brand new replacement
and our customer was also advised that they can have a refund by sending the
POP of the unit however none of these options were accepted by our customer. At
this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer set up a repair of his computer to Toshiba Repair Services (TRS) which is (Nexicore) and settled the payment for the repair. Our customer was able to speak to one of the representatives from Corporate Office and was informed that Toshiba Repair Services (TRS) (Nexicore) is a third-party company and TAIS has no ability to access, manage or modify their system. Our customer can contact them directly Toshiba Repair Services at ###-###-####. At this time we consider this matter closed.
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. After doing a research our customer was able to receive the
computer back from our Depot repair facility last Tues 5/05/2015 10:27 am under
the [redacted] tracking number [redacted] and the HDD was replaced due to No Boot
issue. Our customer initially asked for an Onsite repair however based from the
repair option of the unit, having an Onsite service or In-Home service is not
possible but only sending the laptop to Depot. At this time we consider this
matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Team,I received back a broken laptop it is also missing parts. This is problem number four with this $900.00 laptop. Please help me.[redacted] [redacted] ###-###-####
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research the broken hinges are considered out of scope of the warranty (out of scope meaning it’s not covered under the warranty). As stated in the Standard Limited Warranty, the warranty does not cover (repair or replacement of covers, plastics) the cost of repair is now our customer responsibility. TAIS found out that the warranty has expired on 10/15/2013. Seeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistance. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer's warranty for their computer has already expired on 01/28/14. And as per the Standard Limited Warranty our customer has a 1 year limited period. Seeing as the...
customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak with one of our corporate representative and has offered replacement. Our customer agreed to the offer. This case will be...
forwarded to our Order Desk department to process and provide the specification of the replacement unit. Our customer was advised that they will receive a call within 1-2 business days from one of the order desk representative to discuss the process of replacement.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer’s concern was software issue related and our customer was connected to our [redacted], a fee base support who handled software issue. Based...
on the diagnosis they informed our customer that the unit needs to be updated manually, they advised our customer that they need to perform some software updates for them to fix the issue however our customer declined to pay for the support. Our customer was informed that any software related issue is not covered even the unit is still in the standard limited warranty. Our customer’s warranty for their computer was expired last 04/03/2013. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS received the customer’s unit on 6/19/2015 in our repair facility with a Broken Hinges, which is out of scope of the warranty (out of scope meaning it is not covered under the...
standard limited warranty). TAIS has informed our customer the cost of the repair is now their responsibility and our customer accepted the repair and paid for the quoted amount. The repair was completed last 7/24/2015 and the unit was delivered to our customer last 7/28/2015. If our customer will experience the same issue with the computer they can contact our Technical support department and they can process a rework for the unit. At this time we consider this matter closed.
A Toshiba America Information System (TAIS) has reviewed the complaint. This complaint should be filed to Toshiba Repair Services which is (Nexicore). Toshiba Repair Services (Nexicore) is a 3rd party company and TAIS has no ability to access, manage or modify their system. Our customer can contact them directly Toshiba Repair Services at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer needs to contact Toshiba Direct at ###-###-#### since he experienced the issue within the 15day return policy. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer's warranty for their computer has already expired on 11/13/2014. And as per the Standard Limited Warranty our customer has a 1 year limited period.
How Long Does...
This Warranty Last? One (1) year after the date of your purchase (“Limited
Warranty Period”). The Limited Warranty Period for the rechargeable battery included with the
Product is one (1) year from the date of your purchase.
Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
A Toshiba
America Information Systems (TAIS) representative has reviewed our customer
complaint. After doing a research our customer created his own password to the
unit, according to his statement “the unit continuously prompted to provide
password for additional security”. Our customer entered a password and after he
did that he called our technical support because he mentioned that the unit cannot
be detected to a different computer and our customer was able to speak to one
of our representatives and was advised just to remove the password so it can be
detected again, because they didn’t do anything they just created the password
then suddenly it was not being detected so that the representative advised just
to remove the password. Unfortunately, it was still the same. Our customer
called back and was able to speak to one of our Technical support
representatives and they advised our customer that the resolution is to
reformat the unit because there is a possibility when the password is being
created the unit was on the process of being corrupted and they explained to
our customer that the data will be deleted. Our customer was advised that they can
file a claim for that issue. At this time we consider this matter closed.
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. After doing a research our customer's warranty for their computer
has already expired on 10/17/2014. And as per the Standard Limited Warranty our
customer has a 1 year limited period. Seeing as...
the customer has exceeded the
warranty period they are now responsible for any repairs and or technical
assistance. At this time we consider this matter closed.
A Toshiba
America Information Systems (TAIS) representative has been in contact with our
customer via email. TAIS has apologized for the inconvenience our customer has
experienced. TAIS offered free shipping to send the computer to our repair
facility. TAIS has informed our customer how to...
complete the order online, for
him to receive a box together with the packing slip that he can use in sending
the unit to our depot repair facility. Our customer completed the order last
04/06/2015. If the customer has any questions or concern they may contact us
###-###-####. At his time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS has informed our customer that the pre-paid shipping box for repair which cost $29.99 is non-refundable and under the Standard Limited Warranty (SLW), the labor and the parts...
that needed to be replaced and the shipment after the repair going back to our customer is free of charge. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak with one of our technical support representative and has informed that the battery pack of the unit is not affected or part of...
the recall program. This was confirmed on our website at http://go.toshiba.com/battery using the following information of the computer provided by our customer;Product Part Number: PSK32U-01L001Product Serial Number: [redacted]Battery Serial Number: [redacted] Battery Part Number: G71C000B0210The confirmation result was successful and verified that the battery pack is not affected (replacement not required). The computer model is on a master list of Toshiba worldwide models that potentially could have had an affected battery pack, although not all battery packs used on all models are affected. If the battery check utility or manual lookup process has indicated that your laptop is not affected, you do not need to take any further action.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Yes I have been contacted, and provided with 3 options. 1. a refurbishbished tv open box floor model etc. 2. a new 50" tv that would not be a smart tv and considerably less than what I have, 1/2 price. 3. a prorated refund, the amount they did provide yesterday 4/9/15 in the amount of $821.41 Full market value they say and less than my purchase which was $1070.00.My warranty states the tv to be replaced with new and they will not provide anywhere in the warranty where it states anything about a prorated warranty. This tv lasted 13 weeks and 2 days according to the offer this cost me $4.62 a day to use. They quit making tvs and apparently believe it will not be necessary to make warranty repairs.I have discussed this with my wife last night 4/9/15 and we choose to take the amount of $821.41 when they contact us back. At this time it is not settled I do not have a check in hand and they want our tv. This tv will only be provided after payment has been made and check has cleared our bank. We do not trust Toshiba to take any of this very serious. We feel that we should be paid in full or be provided with something new or better. They did say they would extend the warranty on the refurbished tv for a full year. I said no thank you, you are unable to repair our tv we presently own, I would wonder what [redacted] would be available a year from now. The 3 different options we feel were not much to consider. Thank You
A Toshiba America Information Systems (TAIS) representative has been contacted our customer via email. TAIS has apologized for the inconvenience that this issue has caused our customer. TAIS has advised our customer that we will continue to investigate and provide proper action putting in place to avoid this in the future. TAIS is now on the process of addressing and resolving the issue to attend our high volume of calls and regarding the efficiency of our technical support representatives, proper and appropriate trainings are being conducted and this could not be done overnight nor will take effect in a short period of time but we assure you this is now under control by the management. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing research our
customer was able to speak with one of our case managers and was informed that
the issue of the laptop is beyond the Standard Limited Warranty coverage. The
customer will...
need to shoulder the cost of the repair by taking the unit to an
Authorized Service Provider (ASP) or calling Toshiba Repair Services (TRS) ###-###-####.
At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research one
of our CEO Representatives offered our customer to have a brand new replacement
and our customer was also advised that they can have a refund by sending the
POP of the unit however none of these options were accepted by our customer. At
this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer set up a repair of his computer to Toshiba Repair Services (TRS) which is (Nexicore) and settled the payment for the repair. Our customer was able to speak to one of the representatives from Corporate Office and was informed that Toshiba Repair Services (TRS) (Nexicore) is a third-party company and TAIS has no ability to access, manage or modify their system. Our customer can contact them directly Toshiba Repair Services at ###-###-####. At this time we consider this matter closed.
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. After doing a research our customer was able to receive the
computer back from our Depot repair facility last Tues 5/05/2015 10:27 am under
the [redacted] tracking number [redacted] and the HDD was replaced due to No Boot
issue. Our customer initially asked for an Onsite repair however based from the
repair option of the unit, having an Onsite service or In-Home service is not
possible but only sending the laptop to Depot. At this time we consider this
matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Team,I received back a broken laptop it is also missing parts. This is problem number four with this $900.00 laptop. Please help me.[redacted] [redacted] ###-###-####
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research the broken hinges are considered out of scope of the warranty (out of scope meaning it’s not covered under the warranty). As stated in the Standard Limited Warranty, the warranty does not cover (repair or replacement of covers, plastics) the cost of repair is now our customer responsibility. TAIS found out that the warranty has expired on 10/15/2013. Seeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistance. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer's warranty for their computer has already expired on 01/28/14. And as per the Standard Limited Warranty our customer has a 1 year limited period. Seeing as the...
customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak with one of our corporate representative and has offered replacement. Our customer agreed to the offer. This case will be...
forwarded to our Order Desk department to process and provide the specification of the replacement unit. Our customer was advised that they will receive a call within 1-2 business days from one of the order desk representative to discuss the process of replacement.