A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. Our customer has spoken with one of our corporate representatives and our customer has been advised that the unit will be sent back to our customer. Based on our records the computer has been repaired...
by our depot repair facility and was delivered last Thur 6/18/2015 11:57 am under [redacted] tracking no. [redacted]. At this time we consider this matter closed.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
address my issues. There were 3x defective computers and no escalation process. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. And TAIS has made multiple attempts to contact our customer by telephone however, the customer has not returned any of correspondence requests. If the customer has any questions or concern they may...
contact us at ###-###-####, at this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer can file a claim for the unit. They can visit our website www.acclaim.toshiba.com or they may contact at 888-592-0944. At this time we consider...
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has offered to send the unit to our Toshiba engineers for them to diagnose and fix the issue. TAIS has advised our customer...
that we will process a VIP repair and we will send a free box that they can use sending the unit going to our repair facility. Our customer agreed and accepted the offer. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The laptop is one month out of warranty and has had limited use by our employee. A laptop battery has a useful life of approximately 2 years not 1 year and 1 month. The battery supplied by Toshiba is defective.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Again, Toshiba has not read my original complaint. I wil l not accept any offer unless it is a full refund of the product I purchased or an offer to have the table fixed. I have copied my answer to the previous message and pasted it below which summarizes my complaint. I am not customer who just talks a bunch of talk, when I say I will never buy a Toshiba product again, I mean it! Toshiba did not even read the complaint I have listed here on Revdex.com. In my complain I specifically stated that I tried to reach out to Toshiba when I had issues multiple times when it was still in warranty through toshibas [redacted] site because that is where I bought it. Due to Toshibas [redacted] site not getting back with me about this issue it was out of warranty. When I call your repair service number it is through a 3rd party company not associated with Toshiba asking me to pay a couple hundred dollars just for them to look at it which is more than I paid for the product. So, first my tablet was having issues due to manufacturing problems and then it became out of warranty to be fixed because Toshiba themselves did not get back to me on fixing it. Conveniently by the time they did it was no long in warranty. Now I just getting automated responses because Toshiba clearly did not read my original complaint. I can assure you I will not buy any Toshiba product again due to its manufacturing and the companies horrible customer service. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hi sir Toshiba did send the specification of the laptop but they did not say when and how I am going to received it nor have any information to get in touch with them . simply I did not get no replacement yet please keep the case open until they send the laptop thank you very much
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and called back the Toshiba Revdex.com coordinator today after receiving his voicemail. We spoke and he stated I will be refunded the full amount that I was charged. I find that this resolution is satisfactory to me. I will wait for the business to perform this action and only then consider this complaint resolved.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research the Toshiba SATELLITE C55-B Model # [redacted] did not find any defects or part defects based on the standards of the unit. The problem acquire inside the Standard Limited Warranty of the unit and in accordance of the warranty our technical support representative performed troubleshooting to his computer over the phone and they found out that the unit needs to send to our depot repair facility and the representative provided a resolution, they processed a depot repair order with the order number TC-[redacted] to have the computer diagnose physically by our technicians to our repair facility and our customer are responsible for the shipping and handling of the unit. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer has been contacted by one of our order desk representatives and has explained how they came up with that amount of refund. The refund is based on the Fair Market Value (FMV) of the unit and based on our records our representative sent an email to our customer last 1/20/2016 regarding to the amount of refund and they contacted our customer last 1/5/2016 to confirm if they will going to accept the refund. Our customer accepted the offer and has advised about the process. At this time we consider this matter closed.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Toshiba simply reiterated their prior position, which was to offer a (third) chance to have the laptop repaired as my only alternative. I reject their offer because my laptop should have been fixed the first time I sent it in. And then the second time. There should be a limit to how many times a customer has to put up with bad service. My limit was once, but I reluctantly gave them a second chance. Their limit appears to be 3 or more. Perhaps Toshiba could explain to their customers how many times they will be required to send in a defective unit before they forego their warrantee position and make things right.Regards,[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research based on the diagnosis those kind of issue is considered as a physical damage because the ink discoloration on the screen is the crystal leaking inside caused by a crack on the screen which could have been caused by a bunch of little things that wouldn't seem like abuse and in accordance to the Standard Limited Warranty any physical and accidental damage is not covered under it. Therefore, our customer is responsible now for the repair cost of the unit that they have. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,** [redacted] Attn: [redacted] I sent you a update to day about problems with the Toshiba , tonight at about 7:00 P. M. my time I developed another problem that occurred a couple of weeks ago which is a Green screen on all videos but the volume would work , when I contacted the support , the lady [redacted]. informed me that my premium plan I paid for I have used up , all these problems that have occurred are from the techs at Toshiba working on the problems with this Toshiba , she inferred that it is the way I use my computer I am insulted , she even said the prior tech that worked on the same problem did not fix it correctly this is a night mare , I don't think they want to deal with this anymore and to bad for me , I told her I expect help with this computer till I get home and can resolve these issues and she just quit communicating with me . I don't know what to do at this point . If they ask for more money to work on this computer they are just ripping me off . Or they are through trying to fix these problems , Toshiba needs to be responsible a do the right thing .
I believe Toshiba America is not serious about what their customer support has done to this computer . Just because I am out of the U. S. I am getting lip service from Toshiba , When I do get back to the U. S. I am demanding not a replacement now but a refund for this laptop , If Toshiba was the best as they claim and their support the best as they claim we would not be talking or having this complaint of mine at this time or at all . This has been a big problem that was caused by Toshiba Support which is also located in another country like I am in another country but I am suffering with the consequent of Toshiba Support taking charge of this laptop to fix a minor problem which they turned into a major problem . I have also been told by Microsoft that Toshiba has removed a preinstalled program in this laptop that only can be put back by Toshiba , I believe they are stalling because this goes off warranty the 15th of this month. Thank you [redacted] I do not believe I will ever buy a Toshiba product again or pay extra for their support and will not advise anyone that would ask me about my Toshiba product I will tell them how Toshiba has stood behind their product . ATTENTION [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I Understand that Toshiba limited warranty doesn't cover accidental or physical damage. (I was informed of that). the problem is that the TV DOES NOT HAVE ANY PHYSICAL OR ACCIDENTAL DAMAGE. the problem is that the pixel are burning out inside.
how can I damage the Screen pixels in the inside without even scratching the outside. they are burning out because is a defective product.Regards,[redacted]
Toshiba has provided me with return instructions and Fed Ex voucher, so I believe this case can be closed.Thank you for your assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...
be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]Toshiba has provided me with return instructions and Fed Ex voucher, so I believe this case can be closed.Thank you for your assistance.Toshiba has provided me with return instructions and Fed Ex voucher, so I believe this case can be closed.Thank you for your assistance.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] This unit sold under false pretenses. Sold at [redacted] made for them, in a cheapened form. The hinge failed and screws were placed into thin plastic. The hinge was excessively tight. This is not a quality Toshiba that they usually make,. They need to replace my unit. THERE IS NO RESOLUTION!! THEY SOLD A DEFECTIVE PRODUCT.
[redacted] Ingram
989-941-0464
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research, multiple repairs have been done to our customer’s unit. This case has been escalated to our corporate to provide alternate solution. Currently TAIS is waiting for the update and our customer has advised that they will receive a call once the solution has been provided. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. Our customer has spoken with one of our corporate representatives and our customer has been advised that the unit will be sent back to our customer. Based on our records the computer has been repaired...
by our depot repair facility and was delivered last Thur 6/18/2015 11:57 am under [redacted] tracking no. [redacted]. At this time we consider this matter closed.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This did not...
address my issues. There were 3x defective computers and no escalation process. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. And TAIS has made multiple attempts to contact our customer by telephone however, the customer has not returned any of correspondence requests. If the customer has any questions or concern they may...
contact us at ###-###-####, at this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer can file a claim for the unit. They can visit our website www.acclaim.toshiba.com or they may contact at 888-592-0944. At this time we consider...
this matter closed.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has offered to send the unit to our Toshiba engineers for them to diagnose and fix the issue. TAIS has advised our customer...
that we will process a VIP repair and we will send a free box that they can use sending the unit going to our repair facility. Our customer agreed and accepted the offer. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The laptop is one month out of warranty and has had limited use by our employee. A laptop battery has a useful life of approximately 2 years not 1 year and 1 month. The battery supplied by Toshiba is defective.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Again, Toshiba has not read my original complaint. I wil l not accept any offer unless it is a full refund of the product I purchased or an offer to have the table fixed. I have copied my answer to the previous message and pasted it below which summarizes my complaint. I am not customer who just talks a bunch of talk, when I say I will never buy a Toshiba product again, I mean it! Toshiba did not even read the complaint I have listed here on Revdex.com. In my complain I specifically stated that I tried to reach out to Toshiba when I had issues multiple times when it was still in warranty through toshibas [redacted] site because that is where I bought it. Due to Toshibas [redacted] site not getting back with me about this issue it was out of warranty. When I call your repair service number it is through a 3rd party company not associated with Toshiba asking me to pay a couple hundred dollars just for them to look at it which is more than I paid for the product. So, first my tablet was having issues due to manufacturing problems and then it became out of warranty to be fixed because Toshiba themselves did not get back to me on fixing it. Conveniently by the time they did it was no long in warranty. Now I just getting automated responses because Toshiba clearly did not read my original complaint. I can assure you I will not buy any Toshiba product again due to its manufacturing and the companies horrible customer service. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hi sir Toshiba did send the specification of the laptop but they did not say when and how I am going to received it nor have any information to get in touch with them . simply I did not get no replacement yet please keep the case open until they send the laptop thank you very much
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and called back the Toshiba Revdex.com coordinator today after receiving his voicemail. We spoke and he stated I will be refunded the full amount that I was charged. I find that this resolution is satisfactory to me. I will wait for the business to perform this action and only then consider this complaint resolved.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research the Toshiba SATELLITE C55-B Model # [redacted] did not find any defects or part defects based on the standards of the unit. The problem acquire inside the Standard Limited Warranty of the unit and in accordance of the warranty our technical support representative performed troubleshooting to his computer over the phone and they found out that the unit needs to send to our depot repair facility and the representative provided a resolution, they processed a depot repair order with the order number TC-[redacted] to have the computer diagnose physically by our technicians to our repair facility and our customer are responsible for the shipping and handling of the unit. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer has been contacted by one of our order desk representatives and has explained how they came up with that amount of refund. The refund is based on the Fair Market Value (FMV) of the unit and based on our records our representative sent an email to our customer last 1/20/2016 regarding to the amount of refund and they contacted our customer last 1/5/2016 to confirm if they will going to accept the refund. Our customer accepted the offer and has advised about the process. At this time we consider this matter closed.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Toshiba simply reiterated their prior position, which was to offer a (third) chance to have the laptop repaired as my only alternative. I reject their offer because my laptop should have been fixed the first time I sent it in. And then the second time. There should be a limit to how many times a customer has to put up with bad service. My limit was once, but I reluctantly gave them a second chance. Their limit appears to be 3 or more. Perhaps Toshiba could explain to their customers how many times they will be required to send in a defective unit before they forego their warrantee position and make things right.Regards,[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research based on the diagnosis those kind of issue is considered as a physical damage because the ink discoloration on the screen is the crystal leaking inside caused by a crack on the screen which could have been caused by a bunch of little things that wouldn't seem like abuse and in accordance to the Standard Limited Warranty any physical and accidental damage is not covered under it. Therefore, our customer is responsible now for the repair cost of the unit that they have. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,** [redacted] Attn: [redacted] I sent you a update to day about problems with the Toshiba , tonight at about 7:00 P. M. my time I developed another problem that occurred a couple of weeks ago which is a Green screen on all videos but the volume would work , when I contacted the support , the lady [redacted]. informed me that my premium plan I paid for I have used up , all these problems that have occurred are from the techs at Toshiba working on the problems with this Toshiba , she inferred that it is the way I use my computer I am insulted , she even said the prior tech that worked on the same problem did not fix it correctly this is a night mare , I don't think they want to deal with this anymore and to bad for me , I told her I expect help with this computer till I get home and can resolve these issues and she just quit communicating with me . I don't know what to do at this point . If they ask for more money to work on this computer they are just ripping me off . Or they are through trying to fix these problems , Toshiba needs to be responsible a do the right thing .
I believe Toshiba America is not serious about what their customer support has done to this computer . Just because I am out of the U. S. I am getting lip service from Toshiba , When I do get back to the U. S. I am demanding not a replacement now but a refund for this laptop , If Toshiba was the best as they claim and their support the best as they claim we would not be talking or having this complaint of mine at this time or at all . This has been a big problem that was caused by Toshiba Support which is also located in another country like I am in another country but I am suffering with the consequent of Toshiba Support taking charge of this laptop to fix a minor problem which they turned into a major problem . I have also been told by Microsoft that Toshiba has removed a preinstalled program in this laptop that only can be put back by Toshiba , I believe they are stalling because this goes off warranty the 15th of this month. Thank you [redacted] I do not believe I will ever buy a Toshiba product again or pay extra for their support and will not advise anyone that would ask me about my Toshiba product I will tell them how Toshiba has stood behind their product . ATTENTION [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I Understand that Toshiba limited warranty doesn't cover accidental or physical damage. (I was informed of that). the problem is that the TV DOES NOT HAVE ANY PHYSICAL OR ACCIDENTAL DAMAGE. the problem is that the pixel are burning out inside.
how can I damage the Screen pixels in the inside without even scratching the outside. they are burning out because is a defective product.Regards,[redacted]
Toshiba has provided me with return instructions and Fed Ex voucher, so I believe this case can be closed.Thank you for your assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...
be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]Toshiba has provided me with return instructions and Fed Ex voucher, so I believe this case can be closed.Thank you for your assistance.Toshiba has provided me with return instructions and Fed Ex voucher, so I believe this case can be closed.Thank you for your assistance.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] This unit sold under false pretenses. Sold at [redacted] made for them, in a cheapened form. The hinge failed and screws were placed into thin plastic. The hinge was excessively tight. This is not a quality Toshiba that they usually make,. They need to replace my unit. THERE IS NO RESOLUTION!! THEY SOLD A DEFECTIVE PRODUCT.
[redacted] Ingram
989-941-0464
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research, multiple repairs have been done to our customer’s unit. This case has been escalated to our corporate to provide alternate solution. Currently TAIS is waiting for the update and our customer has advised that they will receive a call once the solution has been provided. At this time we consider this matter closed.