A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that the refund is not the option, however TAIS has offered to perform troubleshooting over the...
phone. Our customer agreed and accepted the offer. TAIS has performed troubleshooting, diagnosed the issue and downloaded some driver to determine the issue of the unit. TAIS has advised our customer that in any case they experience the same issue the unit will be send to our repair facility to check it physically in accordance to the standard limited warranty of the unit. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was connected to our Plus Care department, a fee based support who handles software issues. They explained to our customer the process and the troubleshooting steps that they are going to provide. However, our customer declined the offer. Even the unit is in warranty in accordance with the Standard Limited Warranty on the unit; Software support, fixes or replacement. Software, if any, distributed with the Product under the Toshiba brand name is licensed to you and subject to the end-user license agreement presented to you during Product boot-up and available at laptops.toshiba.com/eula. Unless otherwise stated in writing, non-Toshiba software is provided on an “as is” basis by Toshiba. However, non-Toshiba manufacturers, suppliers or publishers may offer their own warranties. If our customer has any questions or concern they may contact at 888-933-0322.
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research our
customer was able to speak to one of our case managers and was informed that
refund is not the option in accordance to the Standard Limited Warranty (SLW)
of the unit. However, our customer was advised to send the unit to our Depot
repair facility to have a physical diagnosis on it by our technicians. Our
representative processed a repair order and provided a free box as a one-time
courtesy. Seeing the current status of the repair, the laptop arrived at the
repair location as of 05/26/15 via the tracking number [redacted]. At this
time we consider this matter closed.
Revdex.com:
This is a lie, I purchased this tv last year. how could this warranty be expired for two years if I have not had this tv for two years? Please see copy for Toshiba receipt. I purchased this television through [redacted] on 03/27/2013 and has not been two years, just a little over a year. It this all your product worth? A year worth for a 1500 television? You are lying now and and lying to the Revdex.com that my warranty has been expired for two years. If I have not had my television for two years, how could the warranty be expired for two years? You should take some responsibility for a television that has went out in a little over a year.
[redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research this case has been forwarded to our order desk depart and TAIS found out that our customer has been contacted by one of our order desk representative to discuss about the...
replacement of the computer. At this time we consider this matter closed.
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. The Standard Limited Warranty of the product entitles our
customer to hardware repairs in the event that there are issues with the
product within duration of a year. Toshiba has recently...
completed a repair of
the product for our customer and as per checking our records we have already
shipped out the customer's unit back to him last 06/26/15 under [redacted] tracking
number [redacted] and it shows that the unit is estimated to be delivered on
June 30, 2015 at 8:00pm. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
a person from Toshiba told me on Thursday 11,2014 that I would be contacted in one or two working days about the delivery of a new tv set. It is now Monday 15,2014 which means they had Friday and Monday to contact me and they haven't. So as far as I am concerned it is just another story that is not true that Toshiba has told me to stall for time. They are trying to outlast the warranty or make me forget about the problem, but neither one is going to happen. I will be calling them again tomorrow. thank you for being a middle man because now someone else can see what I have gone through for the last four months.
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research
there was no false charge in the first repair because after the diagnostic they
found out the damaged is not covered by the standard limited warranty of the
unit and even the second repair if they found that there is a physical damage
that is not covered by the warranty they will send a quoted price to our
customer as well however they didn’t because they know our customer already
paid to the first repair that was processed and still Toshiba processed the
rework/repair for the unit of our customer. The repair was completed and all
the issue was addressed, it was already delivered to our customer last
03/06/2015. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I AM REJECTING THEIR RESPONSE BECAUSE THEY ARE NOT HONORING THE ORIGINAL WARRANTY. THEY PICKED UP THE TELEVISION ON JANUARY 31, 2016 AND I STILL HAVE NOT RECEIVED MONETARY COMPENSATION. I EXPECT A PROMPT FULL REFUND OF $550.00. I HAVE CALLED TOSHIBA OVER 30 TIMES TO NO AVAIL. I KEEP GETTING BROKEN PROMISES. I HAD TO BORROW MONEY FOR A NEW TELEVISION. I AM A SENIOR CITIZEN ON A FIXED INCOME. I NEED MY MONEY.) ]
Regards,
[redacted]
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research TAIS
found out that our customer has been contacted by one of our case manager representatives.
They have advised our customer that they already called the onsite team and...
did
a follow up for the repair. Our representative has informed our customer that
currently we are just waiting for the availability of the technician that who
will service and fix the unit in their location. TAIS has apologized for the
inconvenience and all the delays our customer has experienced. At this time we
consider this matter closed.
A Toshiba America Information
Systems (TAIS) representative has reviewed our customer complaint. After doing
a research our customer was assisted by one of our Technical support
representatives and followed the troubleshooting step that needs to be done to
be able to determine the cause of the issue. Our customer has advised that they
can file a claim for that if they experiencing problem or if the unit is not
working they can visit [redacted] and in accordance
of the standard limited warranty of the unit “BEFORE
RETURNING ANY PRODUCT FOR SERVICE: IF
APPLICABLE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY,
OR PERSONAL INFORMATION. TOSHIBA IS NOT RESPONSIBLE FOR DAMAGE TO, LOSS OR
COMPROMISE OF ANY PROGRAMS OR DATA.” If the customer has
any questions or concern they may contact acclaim at ###-###-####. At
this time we consider this matter closed.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determines that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept the Toshiba America Systems, Inc response because I sent in the laptop to their Depot facility in [redacted] to have it repaired on March 24, 2015. The laptop repairs were not done correctly. The laptop came back in worse condition than I originally sent it in for. I have stated to Toshiba representatives that I needed it back in a timely fashion and that wasn't something they could offer. This model Satellite S55t laptop apparently has a cooling system defect I have read other online complaints besides the Revdex.com where this is a known product defect and for it not be corrected properly is disappointing. It apprears that if the depot can't fix the repairs Toshiba will have you send it to their "VIP" facility and they can supposedly fix it.I have reviewed countless of Revdex.com complaints from consumers and their issues with Toshiba products. In the last 12 months there have been hundreds of complaints with products, service and warranty issuers. As a consumer and my first time ever purchasing a Toshiba product I have never had to file a Revdex.com complaint Toshiba"s reply is stating that I refused to send in my laptop for repair is totally false. I sent my laptop in for repair on March 24, 2015 via [redacted] tracking #[redacted]. I received it back from the Toshiba repair depot on April 10, 2015 with a Toshiba Product Repair-Customer Receipt stating the laptop was repaired to the original product specifications. I have attached a copy of the receipt stating so. I tried attaching a video of the laptop and its failure to function properly, unfortunately it will not send with this message for some reason.Toshiba knows that these are common issues with these laptops. After extensive research I found similar customer related issues. A lot of these issues are right after purchasing the product. The best resolution for me would be a new replacement or a complete refund. I also mailed a letter on April 14, 2015 to Toshiba's Corporate office and have not received any response concerning my concerns. I will send a copy to my local newspaper editor and local news station voicing my displeasure regarding this matter.Regards,[redacted] ###-###-#### cell
Regards,
[redacted]
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research TAIS
found out that our customer was offered to send the computer back to our Toshiba
engineers for rework in accordance to the standard limited warranty of the unit
and...
discuss the possible replacement if our Engineer’s found out that the unit
is unrepairable. Currently the shipping label already sent to our customer that
she can use sending back the unit to our Toshiba Engineers facility. At this
time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that you talked to one of our case manager's and you were informed that they will escalate your case to our Order Desk to provide you an alternative resolution.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer has advised that they can file a claim for that if they experiencing problem or if the unit is not working they can visit [redacted] At this time we...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To Whom It May Concern,I never denied receiving the email you described. As a matter of fact, I referred to it in the original complaint. Something our esteemed Toshiba "Rep" seems to have neglected to read through. Although it's really nice you consider the matter closed, I Don't. Yes, you sent me an email saying the promo code was not supposed to work with the hard drive I picked. That still doesn't answer why it DID work when it wasn't supposed to. Its amazing all this "rep" did was regurgitate the same line the online chat rep, and the phone rep gave. You offered no explanation of value, nor any way to rectify the situation. Again, if the code was not supposed to work with the product I picked, why DID it work? Why did the same code not work on another product I looked at with a message saying "this code can't be used with this item" but it worked just fine on the item I was looking to buy. That's not my problem the code worked. That is on your engineer/site manager/code monkey or whatever you want to call them, but it is certainly not mine. I checked out and [redacted] took my money and held it for 3 days. That was 3 days time and money lost. YOU inconvenienced ME because of it. Your site engineer, your support reps, and now you are costing me by conducting horrible business. Does anyone at Toshiba even know what good business is? Or did everyone that did know what that was leave a few years ago and that explains why Toshiba isn't anywhere near the Top 3 PC manufacturers worldwide? I'm going to go with the latter, because Toshiba has been steadily swirling down the drain for a while now. Tell me, when an employee makes a mistake, is it normal practice to inconvenience your customers because of it instead of taking the hit and potentially gaining happy customers? Or do you like losing market share to [redacted], and [redacted]? I would like all these questions answered, or at the very least, answer my original question with more thought put into it than that pathetic excuse of a response your "rep" sent. Your company was in the wrong, you guys screwed up. This business model will not end well for you. You should be looking to appease customers and take responsibility for your own problems, not put the ownership of the problem back on the customers that you have been losing in droves the past several years. Give me a proper answer, one that makes sense. Thank you,[redacted]P.S. My best friend in college is a writer on [redacted]. She told me to let her know how my complaint goes, as she wants to include it in a piece on the blog's opinion section. Something about bad business practices that are bringing down once mighty PC manufacturers (Like [redacted], since you two are in the same boat). You are providing some stellar material for it, so keep it up! :)
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution , although it is not satisfactory to me because total cost of the computer was $695.50 and only worked for about 8 months, and they are only offering a refund of $494.14 I will accept it. How ever their refusal to issue a check and give me a Visa debit card is not what I consider adequate business practices. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I am still waiting for my credit. They keep sending me RA's for a different computer that hasn't even been delivered yet. When I have the credit, that is the only time I will trust what these people are saying.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that the issue of the unit is a software related concern that can be resolve over the phone by performing advance troubleshooting steps that was provided by our software department. In accordance to the standard limited warranty replacement or refund is not the option. Toshiba Standard Limited Warranty stated;What Does this Warranty Not Cover?Software support, fixes or replacement. Software, if any, distributed with the Product under the Toshiba brand name is licensed to you and subject to the end-user license agreement presented to youduring Product boot-up and available at laptops.toshiba.com/eula. Unless otherwise stated in writing, non-Toshiba software is provided on an “as is” basis by Toshiba. However, non-Toshiba manufacturers, suppliers or publishers may offer their own warranties.If the custumer has any questions or concern they may contact at 888-933-0322 or visit our website warranty.toshiba.com.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found that our customer was able to speak with one of our case manager and was advised that this case will be forwarded to our order desk department to process a...
replacement. Our customer will receive a call from one of the representatives within 1-2 business days to discuss the process and specification of replacement unit. If the customer has any questions or concern they mat contact as 800-457-7777.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that the refund is not the option, however TAIS has offered to perform troubleshooting over the...
phone. Our customer agreed and accepted the offer. TAIS has performed troubleshooting, diagnosed the issue and downloaded some driver to determine the issue of the unit. TAIS has advised our customer that in any case they experience the same issue the unit will be send to our repair facility to check it physically in accordance to the standard limited warranty of the unit. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was connected to our Plus Care department, a fee based support who handles software issues. They explained to our customer the process and the troubleshooting steps that they are going to provide. However, our customer declined the offer. Even the unit is in warranty in accordance with the Standard Limited Warranty on the unit; Software support, fixes or replacement. Software, if any, distributed with the Product under the Toshiba brand name is licensed to you and subject to the end-user license agreement presented to you during Product boot-up and available at laptops.toshiba.com/eula. Unless otherwise stated in writing, non-Toshiba software is provided on an “as is” basis by Toshiba. However, non-Toshiba manufacturers, suppliers or publishers may offer their own warranties. If our customer has any questions or concern they may contact at 888-933-0322.
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research our
customer was able to speak to one of our case managers and was informed that
refund is not the option in accordance to the Standard Limited Warranty (SLW)
of the unit. However, our customer was advised to send the unit to our Depot
repair facility to have a physical diagnosis on it by our technicians. Our
representative processed a repair order and provided a free box as a one-time
courtesy. Seeing the current status of the repair, the laptop arrived at the
repair location as of 05/26/15 via the tracking number [redacted]. At this
time we consider this matter closed.
Revdex.com:
This is a lie, I purchased this tv last year. how could this warranty be expired for two years if I have not had this tv for two years? Please see copy for Toshiba receipt. I purchased this television through [redacted] on 03/27/2013 and has not been two years, just a little over a year. It this all your product worth? A year worth for a 1500 television? You are lying now and and lying to the Revdex.com that my warranty has been expired for two years. If I have not had my television for two years, how could the warranty be expired for two years? You should take some responsibility for a television that has went out in a little over a year.
[redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research this case has been forwarded to our order desk depart and TAIS found out that our customer has been contacted by one of our order desk representative to discuss about the...
replacement of the computer. At this time we consider this matter closed.
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. The Standard Limited Warranty of the product entitles our
customer to hardware repairs in the event that there are issues with the
product within duration of a year. Toshiba has recently...
completed a repair of
the product for our customer and as per checking our records we have already
shipped out the customer's unit back to him last 06/26/15 under [redacted] tracking
number [redacted] and it shows that the unit is estimated to be delivered on
June 30, 2015 at 8:00pm. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
a person from Toshiba told me on Thursday 11,2014 that I would be contacted in one or two working days about the delivery of a new tv set. It is now Monday 15,2014 which means they had Friday and Monday to contact me and they haven't. So as far as I am concerned it is just another story that is not true that Toshiba has told me to stall for time. They are trying to outlast the warranty or make me forget about the problem, but neither one is going to happen. I will be calling them again tomorrow. thank you for being a middle man because now someone else can see what I have gone through for the last four months.
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research
there was no false charge in the first repair because after the diagnostic they
found out the damaged is not covered by the standard limited warranty of the
unit and even the second repair if they found that there is a physical damage
that is not covered by the warranty they will send a quoted price to our
customer as well however they didn’t because they know our customer already
paid to the first repair that was processed and still Toshiba processed the
rework/repair for the unit of our customer. The repair was completed and all
the issue was addressed, it was already delivered to our customer last
03/06/2015. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I AM REJECTING THEIR RESPONSE BECAUSE THEY ARE NOT HONORING THE ORIGINAL WARRANTY. THEY PICKED UP THE TELEVISION ON JANUARY 31, 2016 AND I STILL HAVE NOT RECEIVED MONETARY COMPENSATION. I EXPECT A PROMPT FULL REFUND OF $550.00. I HAVE CALLED TOSHIBA OVER 30 TIMES TO NO AVAIL. I KEEP GETTING BROKEN PROMISES. I HAD TO BORROW MONEY FOR A NEW TELEVISION. I AM A SENIOR CITIZEN ON A FIXED INCOME. I NEED MY MONEY.) ]
Regards,
[redacted]
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research TAIS
found out that our customer has been contacted by one of our case manager representatives.
They have advised our customer that they already called the onsite team and...
did
a follow up for the repair. Our representative has informed our customer that
currently we are just waiting for the availability of the technician that who
will service and fix the unit in their location. TAIS has apologized for the
inconvenience and all the delays our customer has experienced. At this time we
consider this matter closed.
A Toshiba America Information
Systems (TAIS) representative has reviewed our customer complaint. After doing
a research our customer was assisted by one of our Technical support
representatives and followed the troubleshooting step that needs to be done to
be able to determine the cause of the issue. Our customer has advised that they
can file a claim for that if they experiencing problem or if the unit is not
working they can visit [redacted] and in accordance
of the standard limited warranty of the unit “BEFORE
RETURNING ANY PRODUCT FOR SERVICE: IF
APPLICABLE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY,
OR PERSONAL INFORMATION. TOSHIBA IS NOT RESPONSIBLE FOR DAMAGE TO, LOSS OR
COMPROMISE OF ANY PROGRAMS OR DATA.” If the customer has
any questions or concern they may contact acclaim at ###-###-####. At
this time we consider this matter closed.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determines that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept the Toshiba America Systems, Inc response because I sent in the laptop to their Depot facility in [redacted] to have it repaired on March 24, 2015. The laptop repairs were not done correctly. The laptop came back in worse condition than I originally sent it in for. I have stated to Toshiba representatives that I needed it back in a timely fashion and that wasn't something they could offer. This model Satellite S55t laptop apparently has a cooling system defect I have read other online complaints besides the Revdex.com where this is a known product defect and for it not be corrected properly is disappointing. It apprears that if the depot can't fix the repairs Toshiba will have you send it to their "VIP" facility and they can supposedly fix it.I have reviewed countless of Revdex.com complaints from consumers and their issues with Toshiba products. In the last 12 months there have been hundreds of complaints with products, service and warranty issuers. As a consumer and my first time ever purchasing a Toshiba product I have never had to file a Revdex.com complaint Toshiba"s reply is stating that I refused to send in my laptop for repair is totally false. I sent my laptop in for repair on March 24, 2015 via [redacted] tracking #[redacted]. I received it back from the Toshiba repair depot on April 10, 2015 with a Toshiba Product Repair-Customer Receipt stating the laptop was repaired to the original product specifications. I have attached a copy of the receipt stating so. I tried attaching a video of the laptop and its failure to function properly, unfortunately it will not send with this message for some reason.Toshiba knows that these are common issues with these laptops. After extensive research I found similar customer related issues. A lot of these issues are right after purchasing the product. The best resolution for me would be a new replacement or a complete refund. I also mailed a letter on April 14, 2015 to Toshiba's Corporate office and have not received any response concerning my concerns. I will send a copy to my local newspaper editor and local news station voicing my displeasure regarding this matter.Regards,[redacted] ###-###-#### cell
Regards,
[redacted]
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research TAIS
found out that our customer was offered to send the computer back to our Toshiba
engineers for rework in accordance to the standard limited warranty of the unit
and...
discuss the possible replacement if our Engineer’s found out that the unit
is unrepairable. Currently the shipping label already sent to our customer that
she can use sending back the unit to our Toshiba Engineers facility. At this
time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that you talked to one of our case manager's and you were informed that they will escalate your case to our Order Desk to provide you an alternative resolution.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer has advised that they can file a claim for that if they experiencing problem or if the unit is not working they can visit [redacted] At this time we...
consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To Whom It May Concern,I never denied receiving the email you described. As a matter of fact, I referred to it in the original complaint. Something our esteemed Toshiba "Rep" seems to have neglected to read through. Although it's really nice you consider the matter closed, I Don't. Yes, you sent me an email saying the promo code was not supposed to work with the hard drive I picked. That still doesn't answer why it DID work when it wasn't supposed to. Its amazing all this "rep" did was regurgitate the same line the online chat rep, and the phone rep gave. You offered no explanation of value, nor any way to rectify the situation. Again, if the code was not supposed to work with the product I picked, why DID it work? Why did the same code not work on another product I looked at with a message saying "this code can't be used with this item" but it worked just fine on the item I was looking to buy. That's not my problem the code worked. That is on your engineer/site manager/code monkey or whatever you want to call them, but it is certainly not mine. I checked out and [redacted] took my money and held it for 3 days. That was 3 days time and money lost. YOU inconvenienced ME because of it. Your site engineer, your support reps, and now you are costing me by conducting horrible business. Does anyone at Toshiba even know what good business is? Or did everyone that did know what that was leave a few years ago and that explains why Toshiba isn't anywhere near the Top 3 PC manufacturers worldwide? I'm going to go with the latter, because Toshiba has been steadily swirling down the drain for a while now. Tell me, when an employee makes a mistake, is it normal practice to inconvenience your customers because of it instead of taking the hit and potentially gaining happy customers? Or do you like losing market share to [redacted], and [redacted]? I would like all these questions answered, or at the very least, answer my original question with more thought put into it than that pathetic excuse of a response your "rep" sent. Your company was in the wrong, you guys screwed up. This business model will not end well for you. You should be looking to appease customers and take responsibility for your own problems, not put the ownership of the problem back on the customers that you have been losing in droves the past several years. Give me a proper answer, one that makes sense. Thank you,[redacted]P.S. My best friend in college is a writer on [redacted]. She told me to let her know how my complaint goes, as she wants to include it in a piece on the blog's opinion section. Something about bad business practices that are bringing down once mighty PC manufacturers (Like [redacted], since you two are in the same boat). You are providing some stellar material for it, so keep it up! :)
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution , although it is not satisfactory to me because total cost of the computer was $695.50 and only worked for about 8 months, and they are only offering a refund of $494.14 I will accept it. How ever their refusal to issue a check and give me a Visa debit card is not what I consider adequate business practices. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I am still waiting for my credit. They keep sending me RA's for a different computer that hasn't even been delivered yet. When I have the credit, that is the only time I will trust what these people are saying.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that the issue of the unit is a software related concern that can be resolve over the phone by performing advance troubleshooting steps that was provided by our software department. In accordance to the standard limited warranty replacement or refund is not the option. Toshiba Standard Limited Warranty stated;What Does this Warranty Not Cover?Software support, fixes or replacement. Software, if any, distributed with the Product under the Toshiba brand name is licensed to you and subject to the end-user license agreement presented to youduring Product boot-up and available at laptops.toshiba.com/eula. Unless otherwise stated in writing, non-Toshiba software is provided on an “as is” basis by Toshiba. However, non-Toshiba manufacturers, suppliers or publishers may offer their own warranties.If the custumer has any questions or concern they may contact at 888-933-0322 or visit our website warranty.toshiba.com.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found that our customer was able to speak with one of our case manager and was advised that this case will be forwarded to our order desk department to process a...
replacement. Our customer will receive a call from one of the representatives within 1-2 business days to discuss the process and specification of replacement unit. If the customer has any questions or concern they mat contact as 800-457-7777.