Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer Television was already out of warranty for two years and TAIS has offered our customer to go to an authorized service provider (ASP) to set up a...
repair and has advised that they will be the one who will shoulder the repair cost due to expired warranty. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has informed our customer that this case will be forwarded to our order desk department to process a replacement. Our...
customer will receive a call from one of the order desk representative to discuss the process and the specification of the replacement computer. If the customer has any questions or concern they may call us at 949-461-4321 or they can our customer relations department at 855-674-3553.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason that I am rejecting this offer is because I want
this to remain open until I get my computer back and have time to inspect it, due
to the fact that last time my laptop went in for a simple repair at a different
repair facility came back damaged. There are only two reasons that I accepted
that offer. One of those reasons were that they did not provide me with an
alternative choice, except for rejecting the offer and parting ways. And the
second reason was that it was going to be sent to a different repair facility,
(which was close to my home, I am not sure why they didn’t send it there for
the first repair). When I started this process, the original case managers that
I talked to said that they would provide the best “options” for me to resolve this matter. I already knew what
was going to happen and have told the case managers that I worked with that
sending it back for repair would not be something that I would accept. Fast forward to over a month later, having 5
case managers, a supervisor (who does not take calls), and a depot manager, the
repair facility in [redacted] finally responded and the case manager that I spoke
to told me that the only option you
have is to send it right back to the repair depot, (who lost my computer for a
month and damaged it). Really?! No way was I going to accept that offer. I
rejected that offer and the case manager told me there is nothing else that he
can do but to keep that option available open for a short time in case I
changed my mind and hung up the phone. Wow really?! Great customer service you
have Toshiba. Then about a week later, I was able to talk to [redacted], the Revdex.com coordinator
for Toshiba and ultimately came to an agreement to send the computer to a
different repair facility, which still does not make me happy. It is not fair
that I or anyone else dealing with Toshiba has to go through this ridiculous
process of having to call Toshiba countless times to get a problem that Toshiba
and its repair depot in [redacted] caused, due to negligence, solved. And it is apparently impossible to get a hold
of anyone at their corporate office. The have a ton of people that work at
their corporate office and no one can take a call about a serious matter?
Really?! Are they afraid of talking to me or anyone else that has serious
problems that they caused or are they just so arrogant that they do not feel sympathy
for anyone? I would love to know from someone high up at Toshiba or TAIS, if they
think that my situation and how they treat other people is acceptable in any
way. I will give the repair facility a chance, but honestly, I should not have
to, due to Toshiba breaking promises and my trust so many times before and
kicking me to the curb repeatedly.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.All the time I have same, canned response from customer care and there is no more solution with Revdex.com. I will go ahed apply to the court with my lawyer againts defective product selling and distributing process of Toshiba.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They said that the one year manufacture warranty expired, and that “they” consider the
matter closed. This is unacceptable because they avoided the issue which is that they produced a defective part which causes a backlight issue with the TV. In addition to the $800 dollars I also paid for the
extended warranty so it’s 5 months past coverage. It would be a different
matter if I was the only person with this issue. Here are several links which they should read along with the hundreds of other complaints online about this model:[redacted]Here is another link:[redacted]Here is another link:[redacted]Here is another link:[redacted]How about a review from CNET? and I quote "The backlight can fluctuate slightly between light and dark material."[redacted]If "Toshiba” had ethics they would address this question: Did you produce a defective part in this model of TV which results in a LED issue?In closure, I wonder if they will shove the warranty issue in my face again or will they take ownership in a product they produced?P.S. you also have a PDF document from me that is sent as to how they promote the product, it obviously didn't last like they said it would. My complaint is not conjecture, it's fact that they advertise above and beyond what that model of TV delivers. Should I expect any more opportunities to respond or is this matter permanently closed as a loss?[redacted]
A Toshiba America Information Systems (TAIS) representative reviewed our customer complaint. TAIS has been contacted our customer via email stated that in accordance of the Standard Limited Warranty of the computer his unit needs to send to our Toshiba repair facility to have it diagnose and check what would the issue. Currently TAIS are waiting for the response of our customer. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've already had to open a complaint on this issue. Once I closed it with the caveat that Toshiba follow through with answering my questions on battery installation, I stopped being able to reach anyone. No return calls after multiple messages, no return emails after attempts. Until I've installed the battery, I would prefer to keep the complaint open.
Regards,
[redacted]
Revdex.com:
This is true. However, they have already repaired this laptop twice. Therefore I have no expectation another repair will fix the matter. In discussion with the representative they also said that if they cannot repair it this time they will replace it. I want that noted, please. I would like the case closed once the problem is resolved, which it is not yet.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak with one of our case managers and apologized for the inconvenience our customer has experienced. TAIS found out that our case...
manager has processed a depot repair order for the computer of our customer. This was offered to our customer to have the unit check physically by our technicians and by setting a proper expectation that once our technicians found out that this was caused by physical or accidental damage, they might be quoted for the repair and if and if our customer decline to pay the said quoted amount the unit will be shipped back un-repaired in accordance to the Standard Limited Warranty of the unit.Our customer unit was sent to Depot processed at 11/30/15 and received in 01/05/16 Depot tech checked the computer and found out the screen is broken and tagged it as CRACKED LCD. TAIS found out the unit was shipped back to customer unrepaired last 1/13/2016 due to broken screen.If the customer has any questions or concern they may contact our technical support department at 800-457-7777.
A Toshiba America Information System (TAIS) representative has reviewed our customer’s complaint. After doing a research, our customer purchased a refurbished unit last 11/17/2014 that came with a 90day warranty and based on our system it showed the details of the unit that the warranty already expired last 02/15/2015. Seeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistance.
Our customer can contact Toshiba Repair Services at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has informed our customer that we can process a repair to his computer by sending the unit to our Toshiba Engineers to check...
the issue and have it fixed. Our customer agreed to that. Advised our customer, if he has questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative
has reviewed our customer complaint. After doing a research our customer unit
has an Extended Service Plan (ESP) that adds up to
three additional years of warranty to the computer. The number of years...
that
may be purchase depends upon the product. According to our customer the unit
has a battery issue and they were advised to replace it. Our customer purchased
the unit last Jul.2012 and the warranty will expired Jul.2016. In accordance to
the warranty of the unit the battery still only receives the standard one year
of warranty. Seeing as the customer has exceeded the standard warranty period
they are now responsible for replacing the battery of the computer. Our
customer can contact Toshiba Direct to purchase a new battery or they can visit
their website at [redacted]
and they may contact at ###-###-####. At this time we consider this matter
closed.
A Toshiba Am[redacted]a Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer mentioned that he still has the receipt and since he have that as a proof of purchased our customer can refer to the store regarding for the rebate. TAIS doesn’t have the ability to access or navigate their system. At this time we consider this matter close.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer spoke to one of our technical support representatives and performed troubleshooting to his computer over the phone and they found out that the unit needs to send to...
our depot repair facility and the representative processed a depot repair order with the order number TC-[redacted] and in accordance to the standard limited warranty;
How to Obtain Repair or Replacement Service For A Product Purchased In The United States?
Depending on your specific product model, Toshiba may offer any one or more of the following applicable repair or replacement services: (1) Repair-Return Service through Toshiba’s Depot
Service, (2) Carry-In Service to an Authorized Service Provider, (3) Customer Replaceable
(CRU) Parts Service, or (4) Whole Unit Exchange Service. To determine the warranty service method for your specific model, please visit our web site at warranty.toshiba.com. A limited number of models may also carry an international limited warranty which offers warranty service outside the country of original purchase.
You will pay any packaging, shipping charges, insurance, taxes and duties associated with the
transportation of the Product or original CRU to the service center or provider. You are responsible
for appropriately packaging the Product. For any replacement Product/CRU, if Toshiba does not
receive the original Product/CRU from you within ten (10) days after your receipt of the replacement
Product/CRU, you will pay Toshiba the retail value of the replacement Product/CRU.
At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer’s complaint. After doing a research our
customer can file a claim on our website at [redacted] or they may
contact them at [redacted]. At this
time we consider this matter closed....
A Toshiba America Information Systems (TAIS)representative has reviewed our customer complaint. After doing a research ourcustomer was able to speak with one of our case managers. They reauthorized a repairfor the unit and it will be send back to our depot repair facility for rework.Our customer...
will receive a box that they can use to send the computer goingback to our depot repair facility. The reauthorization repair order numberwould be under [redacted]. Currently the box is already in-transit going toour customer’s location under [redacted] tracking number [redacted]. At this time weconsider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer's warranty for their computer has already expired on 11/13/2014. And as per the Standard Limited Warranty our customer has a 1 year limited period. The computer Satellite C55 Model # [redacted] did not find any defects or part defects based on the standards of the unit. Our customer has informed that the battery life is consumable it will last depending on the usage. The problem acquire outside the Standard Limited Warranty and in accordance of the warranty seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer Television was already out of warranty for two years and TAIS has offered our customer to go to an authorized service provider (ASP) to set up a...
repair and has advised that they will be the one who will shoulder the repair cost due to expired warranty. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has informed our customer that this case will be forwarded to our order desk department to process a replacement. Our...
customer will receive a call from one of the order desk representative to discuss the process and the specification of the replacement computer. If the customer has any questions or concern they may call us at 949-461-4321 or they can our customer relations department at 855-674-3553.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason that I am rejecting this offer is because I want
this to remain open until I get my computer back and have time to inspect it, due
to the fact that last time my laptop went in for a simple repair at a different
repair facility came back damaged. There are only two reasons that I accepted
that offer. One of those reasons were that they did not provide me with an
alternative choice, except for rejecting the offer and parting ways. And the
second reason was that it was going to be sent to a different repair facility,
(which was close to my home, I am not sure why they didn’t send it there for
the first repair). When I started this process, the original case managers that
I talked to said that they would provide the best “options” for me to resolve this matter. I already knew what
was going to happen and have told the case managers that I worked with that
sending it back for repair would not be something that I would accept. Fast forward to over a month later, having 5
case managers, a supervisor (who does not take calls), and a depot manager, the
repair facility in [redacted] finally responded and the case manager that I spoke
to told me that the only option you
have is to send it right back to the repair depot, (who lost my computer for a
month and damaged it). Really?! No way was I going to accept that offer. I
rejected that offer and the case manager told me there is nothing else that he
can do but to keep that option available open for a short time in case I
changed my mind and hung up the phone. Wow really?! Great customer service you
have Toshiba. Then about a week later, I was able to talk to [redacted], the Revdex.com coordinator
for Toshiba and ultimately came to an agreement to send the computer to a
different repair facility, which still does not make me happy. It is not fair
that I or anyone else dealing with Toshiba has to go through this ridiculous
process of having to call Toshiba countless times to get a problem that Toshiba
and its repair depot in [redacted] caused, due to negligence, solved. And it is apparently impossible to get a hold
of anyone at their corporate office. The have a ton of people that work at
their corporate office and no one can take a call about a serious matter?
Really?! Are they afraid of talking to me or anyone else that has serious
problems that they caused or are they just so arrogant that they do not feel sympathy
for anyone? I would love to know from someone high up at Toshiba or TAIS, if they
think that my situation and how they treat other people is acceptable in any
way. I will give the repair facility a chance, but honestly, I should not have
to, due to Toshiba breaking promises and my trust so many times before and
kicking me to the curb repeatedly.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.All the time I have same, canned response from customer care and there is no more solution with Revdex.com. I will go ahed apply to the court with my lawyer againts defective product selling and distributing process of Toshiba.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They said that the one year manufacture warranty expired, and that “they” consider the
matter closed. This is unacceptable because they avoided the issue which is that they produced a defective part which causes a backlight issue with the TV. In addition to the $800 dollars I also paid for the
extended warranty so it’s 5 months past coverage. It would be a different
matter if I was the only person with this issue. Here are several links which they should read along with the hundreds of other complaints online about this model:[redacted]Here is another link:[redacted]Here is another link:[redacted]Here is another link:[redacted]How about a review from CNET? and I quote "The backlight can fluctuate slightly between light and dark material."[redacted]If "Toshiba” had ethics they would address this question: Did you produce a defective part in this model of TV which results in a LED issue?In closure, I wonder if they will shove the warranty issue in my face again or will they take ownership in a product they produced?P.S. you also have a PDF document from me that is sent as to how they promote the product, it obviously didn't last like they said it would. My complaint is not conjecture, it's fact that they advertise above and beyond what that model of TV delivers. Should I expect any more opportunities to respond or is this matter permanently closed as a loss?[redacted]
A Toshiba America Information Systems (TAIS) representative reviewed our customer complaint. TAIS has been contacted our customer via email stated that in accordance of the Standard Limited Warranty of the computer his unit needs to send to our Toshiba repair facility to have it diagnose and check what would the issue. Currently TAIS are waiting for the response of our customer. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've already had to open a complaint on this issue. Once I closed it with the caveat that Toshiba follow through with answering my questions on battery installation, I stopped being able to reach anyone. No return calls after multiple messages, no return emails after attempts. Until I've installed the battery, I would prefer to keep the complaint open.
Regards,
[redacted]
Revdex.com:
This is true. However, they have already repaired this laptop twice. Therefore I have no expectation another repair will fix the matter. In discussion with the representative they also said that if they cannot repair it this time they will replace it. I want that noted, please. I would like the case closed once the problem is resolved, which it is not yet.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak with one of our case managers and apologized for the inconvenience our customer has experienced. TAIS found out that our case...
manager has processed a depot repair order for the computer of our customer. This was offered to our customer to have the unit check physically by our technicians and by setting a proper expectation that once our technicians found out that this was caused by physical or accidental damage, they might be quoted for the repair and if and if our customer decline to pay the said quoted amount the unit will be shipped back un-repaired in accordance to the Standard Limited Warranty of the unit.Our customer unit was sent to Depot processed at 11/30/15 and received in 01/05/16 Depot tech checked the computer and found out the screen is broken and tagged it as CRACKED LCD. TAIS found out the unit was shipped back to customer unrepaired last 1/13/2016 due to broken screen.If the customer has any questions or concern they may contact our technical support department at 800-457-7777.
A Toshiba America Information System (TAIS) representative has reviewed our customer’s complaint. After doing a research, our customer purchased a refurbished unit last 11/17/2014 that came with a 90day warranty and based on our system it showed the details of the unit that the warranty already expired last 02/15/2015. Seeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistance.
Our customer can contact Toshiba Repair Services at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has informed our customer that we can process a repair to his computer by sending the unit to our Toshiba Engineers to check...
the issue and have it fixed. Our customer agreed to that. Advised our customer, if he has questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative
has reviewed our customer complaint. After doing a research our customer unit
has an Extended Service Plan (ESP) that adds up to
three additional years of warranty to the computer. The number of years...
that
may be purchase depends upon the product. According to our customer the unit
has a battery issue and they were advised to replace it. Our customer purchased
the unit last Jul.2012 and the warranty will expired Jul.2016. In accordance to
the warranty of the unit the battery still only receives the standard one year
of warranty. Seeing as the customer has exceeded the standard warranty period
they are now responsible for replacing the battery of the computer. Our
customer can contact Toshiba Direct to purchase a new battery or they can visit
their website at [redacted]
and they may contact at ###-###-####. At this time we consider this matter
closed.
A Toshiba Am[redacted]a Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer mentioned that he still has the receipt and since he have that as a proof of purchased our customer can refer to the store regarding for the rebate. TAIS doesn’t have the ability to access or navigate their system. At this time we consider this matter close.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer spoke to one of our technical support representatives and performed troubleshooting to his computer over the phone and they found out that the unit needs to send to...
our depot repair facility and the representative processed a depot repair order with the order number TC-[redacted] and in accordance to the standard limited warranty;
How to Obtain Repair or Replacement Service For A Product Purchased In The United States?
Depending on your specific product model, Toshiba may offer any one or more of the following applicable repair or replacement services: (1) Repair-Return Service through Toshiba’s Depot
Service, (2) Carry-In Service to an Authorized Service Provider, (3) Customer Replaceable
(CRU) Parts Service, or (4) Whole Unit Exchange Service. To determine the warranty service method for your specific model, please visit our web site at warranty.toshiba.com. A limited number of models may also carry an international limited warranty which offers warranty service outside the country of original purchase.
You will pay any packaging, shipping charges, insurance, taxes and duties associated with the
transportation of the Product or original CRU to the service center or provider. You are responsible
for appropriately packaging the Product. For any replacement Product/CRU, if Toshiba does not
receive the original Product/CRU from you within ten (10) days after your receipt of the replacement
Product/CRU, you will pay Toshiba the retail value of the replacement Product/CRU.
At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer’s complaint. After doing a research our
customer can file a claim on our website at [redacted] or they may
contact them at [redacted]. At this
time we consider this matter closed....
A Toshiba America Information Systems (TAIS)representative has reviewed our customer complaint. After doing a research ourcustomer was able to speak with one of our case managers. They reauthorized a repairfor the unit and it will be send back to our depot repair facility for rework.Our customer...
will receive a box that they can use to send the computer goingback to our depot repair facility. The reauthorization repair order numberwould be under [redacted]. Currently the box is already in-transit going toour customer’s location under [redacted] tracking number [redacted]. At this time weconsider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer's warranty for their computer has already expired on 11/13/2014. And as per the Standard Limited Warranty our customer has a 1 year limited period. The computer Satellite C55 Model # [redacted] did not find any defects or part defects based on the standards of the unit. Our customer has informed that the battery life is consumable it will last depending on the usage. The problem acquire outside the Standard Limited Warranty and in accordance of the warranty seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]