A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been in contact with our Toshiba TV support and will be updated about the resolution for the issue of his TVAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintIn accordance of the standard limited warranty of the computer, customers are responsible in any shipping and handling of the unit going to our repair facility and each repair has a thirty (30) days rework as long the issue is related from the previous repairAfter doing a research the unit of our customer had the first repair order created last 10/31/and it was shipped back last 11/18/under FedEx tracking number ***Our customer reported the issue last week of January and he spoke to one of our case managers and for the inconvenienced our customer has offered to send the unit back to our repair facility to diagnose and check the main cause of the issue and have it fix with free shipping and packaging of the unitUnfortunately, our customer has declined this offerOur customer has advised that the refund is not covered/part of the standard limited warranty of the computerAt this time we consider this matter closed
A TAIS representative has made multiple attempts to contact our customer by telephone on the following dates 02/23/2015, 02/24/2015; 02/25/2015 however, our customer has not returned any of correspondence requests. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. TAIS has informed our customer that we cannot send any part/s to our customer not unless the parts are under the category of replaceable parts such as HDD, removable batteries, and AC Adapters. Our...
customer was offered to send the laptop to Depot repair facility for our technicians to fix the issue on the laptop in accordance to the Standard Limited Warranty. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer's warranty for their computer has already expired since 08/05/13. As per the Standard Limited Warranty our customer has a 1 year limited period. Seeing as the...
customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS)
representative has been in contact with our customer. TAIS has apologized for
the inconvenience our customer has experienced. Advised our customer that I
will create a prepaid shipping label and send it thru her email address, however
our customer...
has informed us that she was able to print the self-shipping label
and shipped the unit going to our repair facility yesterday. Since the unit was
shipped out going to our repair facility advised our customer that we will
monitor the repair process by our technicians and give an update. Our customer
agreed with that. If the customer has any questions or concern they may contact
us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has informed our customer that since he has an Extended Service Plan (ESP) we already forwarded the case to Service Net which is the...
provider of the extended warranty of his computer. TAIS has advised our customer that he will receive a call from the warranty provider (ESP) within 2-3 business days to discuss about the process of his request. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research the Toshiba Canvio Slim II 1.0 TB did not find any defects or parts defects based on the standards of the unit. Our customer has advised that they can file a claim for that if they experiencing problem or if the unit is not working they can visit www.acclaim.toshiba.com and in accordance to the standard limited warranty of the unit “BEFORE RETURNING ANY PRODUCT FOR SERVICE: IF APPLICABLE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. TOSHIBA IS NOT RESPONSIBLE FOR DAMAGE TO, LOSS OR COMPROMISE OF ANY PROGRAMS OR DATA.” If the customer has any questions or concern they may contact acclaim at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action has not been completed by the company. I was told they would contact me with 2 to 3 business days over a week ago, which is 5 days. My computer doesn't work and the issue wasn't resolved, which toshiba is responsible for since they sold me both the defective item and warranty and [redacted] contract. I have no contact information to contact the company they say is responsible.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has informed our customer that we will continue the repair and this time we will send her computer to our Toshiba Engineers....
TAIS has advised our customer that she will receive a free box that she can use to send the computer to our Toshiba Engineer repair facility. Our customer agreed with that. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information System (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that we will send his computer to our Toshiba engineers to have it fixed. TAIS will send a free box...
that our customer can use sending his computer to our repair facility. If the customer has any questions or concern they may contact us at 949-461-4321, at this time we consider this matter closed.
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. After doing a research our customer was able to speak to
one of our case managers and has advised that her computer will be send to our
VIP repair facility wherein our Toshiba Engineers will be...
doing diagnostics and
apply the fix for the unit. At this time we consider this matter closed.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received a call or any voice-messages left in response to this inquiry. I can be reach ed at ###-###-#### or via e-mail: [redacted]
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has informed our customer that we will provide a replacement for her computer. We will wait for the unit to ship it back to her and that is the time we will forward the case to our order desk department to discuss the process of the replacement. Our customer agreed to that. TAIS has advised our customer that we will monitor the shipment of the unit as well. Advised our customer she can contact us if they have any questions or concern at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
A TAIS representative has made multiple attempts to contact our customer by telephone on the following dates 01/12/2015, 01/13/2015; 01/14/2015 however, our customer has not returned any of correspondence requests. If the customer has any questions or concern they may contact us at ###-###-####, at...
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer has been contacted by one of the representative of Toshiba Direct on 12/16/2014 by phone, obtained the full credit card number and process the refund under [redacted]...
[redacted]. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There is no crack in the screen. The crack is in the LCD panel BEHIND the screen. There was no damage done to the television intentional or otherwise. This damage was not caused by us in any way. In fact this television was defective from the moment it came out of the box, as the frame of the front screen had been installed with the temporary protective plastic inserted inside of the television. We were actually unable to completely remove the plastic as it is pinched inside the tv's frame, and torn buts of plastic still protrude form the lower portion of teh screen causing an expensive television set to look rather sloppy and ugly.That very plastic could have caused the damage to the screen, and it simply took time for the crack to grow or shift before becoming noticeable. Also the remote to the television only works in very close proximity to the television. The component cables do not always provide a picture and when they do it is not always clear. Regardless, Toshiba agreed to repair this television at no cost to us after being advised of and provided photographs of the FULL EXTENT of the damage to the television, and backed out only after their sub contractor refused to perform the repair for fear of not being paid by Toshiba for an LCD panel which they charge more for than the actual television itself. OF COURSE WE WILL NOT SHOULDER THE COST OF THE REPAIR, NOT WHEN WE CAN PURCHASE A TELEVISION OF SUPERIOR QUALITY FOR LESS. Toshiba has violated their warranty , violated our agreement under the warranty, and proven that TOSHIBA HAS ABSOLUTELY NO HONOR. TOSHIBA HAS SHOWN THEY HAVE NO REGARD FOR AMERICAN FAMILIES WHO SPEND HARD EARNED MONEY ON THEIR PRODUCTS ONLY TO BE DISAPPOINTED BY SUB PAR QUALITY. We will continue to pursue this matter until we reach the desired resolution, or until toshiba is prosecuted for the numerous laws which they have violated
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer's warranty for their computer has already expired since 11/27/13. As per the Standard Limited Warranty our customer has a 1 year limited period. Seeing as the...
customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer is currently outside the U.S and our customer was advised that we can continue the support when he’s already back in the U.S. At this time we consider this matter...
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been in contact with our Toshiba TV support and will be updated about the resolution for the issue of his TVAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintIn accordance of the standard limited warranty of the computer, customers are responsible in any shipping and handling of the unit going to our repair facility and each repair has a thirty (30) days rework as long the issue is related from the previous repairAfter doing a research the unit of our customer had the first repair order created last 10/31/and it was shipped back last 11/18/under FedEx tracking number ***Our customer reported the issue last week of January and he spoke to one of our case managers and for the inconvenienced our customer has offered to send the unit back to our repair facility to diagnose and check the main cause of the issue and have it fix with free shipping and packaging of the unitUnfortunately, our customer has declined this offerOur customer has advised that the refund is not covered/part of the standard limited warranty of the computerAt this time we consider this matter closed
A TAIS representative has made multiple attempts to contact our customer by telephone on the following dates 02/23/2015, 02/24/2015; 02/25/2015 however, our customer has not returned any of correspondence requests. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. TAIS has informed our customer that we cannot send any part/s to our customer not unless the parts are under the category of replaceable parts such as HDD, removable batteries, and AC Adapters. Our...
customer was offered to send the laptop to Depot repair facility for our technicians to fix the issue on the laptop in accordance to the Standard Limited Warranty. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer's warranty for their computer has already expired since 08/05/13. As per the Standard Limited Warranty our customer has a 1 year limited period. Seeing as the...
customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS)
representative has been in contact with our customer. TAIS has apologized for
the inconvenience our customer has experienced. Advised our customer that I
will create a prepaid shipping label and send it thru her email address, however
our customer...
has informed us that she was able to print the self-shipping label
and shipped the unit going to our repair facility yesterday. Since the unit was
shipped out going to our repair facility advised our customer that we will
monitor the repair process by our technicians and give an update. Our customer
agreed with that. If the customer has any questions or concern they may contact
us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has informed our customer that since he has an Extended Service Plan (ESP) we already forwarded the case to Service Net which is the...
provider of the extended warranty of his computer. TAIS has advised our customer that he will receive a call from the warranty provider (ESP) within 2-3 business days to discuss about the process of his request. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research the Toshiba Canvio Slim II 1.0 TB did not find any defects or parts defects based on the standards of the unit. Our customer has advised that they can file a claim for that if they experiencing problem or if the unit is not working they can visit www.acclaim.toshiba.com and in accordance to the standard limited warranty of the unit “BEFORE RETURNING ANY PRODUCT FOR SERVICE: IF APPLICABLE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. TOSHIBA IS NOT RESPONSIBLE FOR DAMAGE TO, LOSS OR COMPROMISE OF ANY PROGRAMS OR DATA.” If the customer has any questions or concern they may contact acclaim at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action has not been completed by the company. I was told they would contact me with 2 to 3 business days over a week ago, which is 5 days. My computer doesn't work and the issue wasn't resolved, which toshiba is responsible for since they sold me both the defective item and warranty and [redacted] contract. I have no contact information to contact the company they say is responsible.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has informed our customer that we will continue the repair and this time we will send her computer to our Toshiba Engineers....
TAIS has advised our customer that she will receive a free box that she can use to send the computer to our Toshiba Engineer repair facility. Our customer agreed with that. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information System (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that we will send his computer to our Toshiba engineers to have it fixed. TAIS will send a free box...
that our customer can use sending his computer to our repair facility. If the customer has any questions or concern they may contact us at 949-461-4321, at this time we consider this matter closed.
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. After doing a research our customer was able to speak to
one of our case managers and has advised that her computer will be send to our
VIP repair facility wherein our Toshiba Engineers will be...
doing diagnostics and
apply the fix for the unit. At this time we consider this matter closed.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received a call or any voice-messages left in response to this inquiry. I can be reach ed at ###-###-#### or via e-mail: [redacted]
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has informed our customer that we will provide a replacement for her computer. We will wait for the unit to ship it back to her and that is the time we will forward the case to our order desk department to discuss the process of the replacement. Our customer agreed to that. TAIS has advised our customer that we will monitor the shipment of the unit as well. Advised our customer she can contact us if they have any questions or concern at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
A TAIS representative has made multiple attempts to contact our customer by telephone on the following dates 01/12/2015, 01/13/2015; 01/14/2015 however, our customer has not returned any of correspondence requests. If the customer has any questions or concern they may contact us at ###-###-####, at...
this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer has been contacted by one of the representative of Toshiba Direct on 12/16/2014 by phone, obtained the full credit card number and process the refund under [redacted]...
[redacted]. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There is no crack in the screen. The crack is in the LCD panel BEHIND the screen. There was no damage done to the television intentional or otherwise. This damage was not caused by us in any way. In fact this television was defective from the moment it came out of the box, as the frame of the front screen had been installed with the temporary protective plastic inserted inside of the television. We were actually unable to completely remove the plastic as it is pinched inside the tv's frame, and torn buts of plastic still protrude form the lower portion of teh screen causing an expensive television set to look rather sloppy and ugly.That very plastic could have caused the damage to the screen, and it simply took time for the crack to grow or shift before becoming noticeable. Also the remote to the television only works in very close proximity to the television. The component cables do not always provide a picture and when they do it is not always clear. Regardless, Toshiba agreed to repair this television at no cost to us after being advised of and provided photographs of the FULL EXTENT of the damage to the television, and backed out only after their sub contractor refused to perform the repair for fear of not being paid by Toshiba for an LCD panel which they charge more for than the actual television itself. OF COURSE WE WILL NOT SHOULDER THE COST OF THE REPAIR, NOT WHEN WE CAN PURCHASE A TELEVISION OF SUPERIOR QUALITY FOR LESS. Toshiba has violated their warranty , violated our agreement under the warranty, and proven that TOSHIBA HAS ABSOLUTELY NO HONOR. TOSHIBA HAS SHOWN THEY HAVE NO REGARD FOR AMERICAN FAMILIES WHO SPEND HARD EARNED MONEY ON THEIR PRODUCTS ONLY TO BE DISAPPOINTED BY SUB PAR QUALITY. We will continue to pursue this matter until we reach the desired resolution, or until toshiba is prosecuted for the numerous laws which they have violated
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer's warranty for their computer has already expired since 11/27/13. As per the Standard Limited Warranty our customer has a 1 year limited period. Seeing as the...
customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer is currently outside the U.S and our customer was advised that we can continue the support when he’s already back in the U.S. At this time we consider this matter...
closed.