A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that we will send her computer to our Toshiba engineers to have it fixedTAIS will send a free box that our customer can use sending her computer to our repair facilityIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** * ***I waited on the telephone for one hour When a Toshiba rep did come to the telephone, that rep was not familiar my Toshiba product This was not a complex problem, for, when the Toshiba rep hung up the telephone, my son and I were able to diagnose the problem, without a Toshiba product manual in about minutes.I recognize that a Toshiba representative did apologize; I very much appreciate that Toshiba has agreed to investigate, BUT THEY HAVE NOT AGREED TO FIX THE PROBLEM.You, the San Diego Revdex.com have been party to many successful settlements I WANT TO SETTLE THIS DISPUTE But there needs to be a FIX What do you the Revdex.com suggest?Thank you. *** ***, *** *** *** ***, CO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have provided Toshiba with a valid mail addressTheir insistence on me acquiring a US address to receive a refund is wholly unreasonable.Indeed, they have been unable to provide any reason, other than "this is not our process"Requiring me to obtain a US address a considerableburden and needless exercise given the many simple methods available in providing a refund
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their computer has already expired on 11/30/And as per the Standard Limited Warranty our customer has a year limited periodSeeing as the
customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintTAIS has made multiple attempts to contact our customer by telephone however, the customer has not returned any of correspondence requests however, TAIS will going to process a full refund for that
amount the our customer paid for the supportIf the customer has any questions or concern they may contact us at 949-461-4321, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer’s concern was already settled since Toshiba Direct where the customer purchased the laptop provided our customer a Return Material Authorization (RMA) for them to
return the unit to Toshiba DirectIf our customer has any questions or concerns in returning the unit back they may contact Toshiba Direct Customer Relations Center at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research the broken hinges are considered out of scope of the warranty (out of scope meaning it’s not covered under the warranty)As stated in the Standard Limited Warranty, the warranty
does not cover (repair or replacement of covers, plastics) the cost of repair is now our customer responsibilityOur customer can contact Toshiba Repair Services to schedule a repair at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer doesn’t have any records in our systemOur customer can contact our Technical Support Department at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 03/17/2015, 03/19/2015; 03/20/however, our customer has not returned any of correspondence requestsIf the customer has any questions or concern
they may contact us at ###-###-####At this time we consider this matter closed
A Toshiba
America Information Systems (TAIS) representative has reviewed our customer
complaintAfter doing a research the Toshiba Satellite S55T-B with Model # ***-***
did not find any defects or part defect based on the standards of the unitOur
customer was able to spoke to one of our senior case managers and was informed
that the replacement is not the option in accordance to the standard limited
warranty of the unitTAIS was offered to do a rework and it will be sent to
our Toshiba Engineer’s facilityUnfortunately our customer declined the offer
TAIS are still willing to process a rework for the unit of our customer and we
will provide a free box that our customer can used to send the computer going
to our Toshiba Engineer’s FacilityAt this time we consider this matter
closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted by one of our technical support supervisors and has advised that the issue is software related so we offered to continue the support over the phoneUnfortunately, our customer declined this offer, and has advised that he wants replacementIn accordance to the standard limited warranty replacement is not the option for the unitAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has been processed a full refund for the amount that our customer paid for the recovery mediaAfter doing a research our customer has been assisted by one of our technical support representative to process a depot repair order by sending our customer’s computer to our repair facility to check and diagnose the issue and have it fixedAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that based on the diagnostic and documents of our technicians they reinitialized set to get power back and they found out the panel was broken, there's a crack on the right hand side of the screen and with the accordance to the Standard Limited Warranty of the unit, any physical damage whether its accidental it will not be covered under itAt this time we consider this matter closed
A TAIS representative has made multiple attempts to contact our customer by telephone however; our customer has not returned any of correspondence requestsIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dear Sir or MadamThe issue with the computer is not due to accidental or physical damage and I feel that Toshiba customer service is incorrectI have talked to a software engineer and information technologist and they state it is a faulty computerIt was no fault of mine that the computer is not working properly and I am not going to pay for the repairs on a computer that I did not damage
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research this case was forwarded to our Order Desk Department and one of the representatives has been contacted our customer to discuss about replacement or refund for the unitFor the inconvenience and the delays that has causeOur representative offered all the possible options for his unit and explained all the processHowever our customer declined our entire offerAccording to our customer his unit was already repaired in accordance to the standard limited warrantyAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaintAfter doing a research our
customer’s computer was out of warranty since 05/11/however, TAIS has been
provided and process a *** repair last 06/23/as a onetime courtesy repair
for our customer’s unit and it was shipped back repaired last 07/15/under
FedEx tracking number *** and our customer was able to use it for seven (7)
months without any issues/problem because Toshiba didn’t receive any reports
within that time after the onetime repair providedThe problems reoccurred
outside the standard warranty of the unit and TAIS only provides a 1year
warranty serviceSeeing as the
customer has exceeded the warranty period they are now responsible for any/and
or technical assistanceAt this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am outraged that a company as "reputable" as Toshiba has made me wait allllll this time only to state they have no record of my informationClearly their way of putting off the complaint, thinking people will get frustrated and abandon it.How would they have any record of my information?! You purchase a personal computer, you take what is installed in itYou don't research parts to find out who individual manufacturers are register with themIt's quite for that to happen once there is a problemAnd I have no doubt in my mind from the details supplied in my original complaint, that was abundantly clear to themIf not, they could have and should have asked questionsIt's a company's responsibility to do their due diligence to support the products they manufacture and certainly NOT make a consumer feel like THEY are in the wrong when said product(s) fail to perform as expectedI will not hesitate to seek legal action since their unnamed representative is empowered to make such poor business decisions on their behalf
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research the refund for the Toshiba Canvio External Hard Drive can only be released to a valid U.S mailing addressIf the customer has any questions or concern they may contact Toshiba Acclaim support at ###-###-####At this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Toshiba didn't provide any resolution for the defective Toshiba laptop I boughtInstead, Toshiba hust stated the general policy of warranty and then requested closing this complaint.I cannot agree with Toshiba on their irresponsible attitude towards customers and again request a replacement of this defective laptop with Toshiba paying for the shipping and packaging cost
Regards,
*** **
A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that we will send her computer to our Toshiba engineers to have it fixedTAIS will send a free box that our customer can use sending her computer to our repair facilityIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** * ***I waited on the telephone for one hour When a Toshiba rep did come to the telephone, that rep was not familiar my Toshiba product This was not a complex problem, for, when the Toshiba rep hung up the telephone, my son and I were able to diagnose the problem, without a Toshiba product manual in about minutes.I recognize that a Toshiba representative did apologize; I very much appreciate that Toshiba has agreed to investigate, BUT THEY HAVE NOT AGREED TO FIX THE PROBLEM.You, the San Diego Revdex.com have been party to many successful settlements I WANT TO SETTLE THIS DISPUTE But there needs to be a FIX What do you the Revdex.com suggest?Thank you. *** ***, *** *** *** ***, CO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have provided Toshiba with a valid mail addressTheir insistence on me acquiring a US address to receive a refund is wholly unreasonable.Indeed, they have been unable to provide any reason, other than "this is not our process"Requiring me to obtain a US address a considerableburden and needless exercise given the many simple methods available in providing a refund
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their computer has already expired on 11/30/And as per the Standard Limited Warranty our customer has a year limited periodSeeing as the
customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintTAIS has made multiple attempts to contact our customer by telephone however, the customer has not returned any of correspondence requests however, TAIS will going to process a full refund for that
amount the our customer paid for the supportIf the customer has any questions or concern they may contact us at 949-461-4321, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer’s concern was already settled since Toshiba Direct where the customer purchased the laptop provided our customer a Return Material Authorization (RMA) for them to
return the unit to Toshiba DirectIf our customer has any questions or concerns in returning the unit back they may contact Toshiba Direct Customer Relations Center at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research the broken hinges are considered out of scope of the warranty (out of scope meaning it’s not covered under the warranty)As stated in the Standard Limited Warranty, the warranty
does not cover (repair or replacement of covers, plastics) the cost of repair is now our customer responsibilityOur customer can contact Toshiba Repair Services to schedule a repair at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer doesn’t have any records in our systemOur customer can contact our Technical Support Department at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 03/17/2015, 03/19/2015; 03/20/however, our customer has not returned any of correspondence requestsIf the customer has any questions or concern
they may contact us at ###-###-####At this time we consider this matter closed
A Toshiba
America Information Systems (TAIS) representative has reviewed our customer
complaintAfter doing a research the Toshiba Satellite S55T-B with Model # ***-***
did not find any defects or part defect based on the standards of the unitOur
customer was able to spoke to one of our senior case managers and was informed
that the replacement is not the option in accordance to the standard limited
warranty of the unitTAIS was offered to do a rework and it will be sent to
our Toshiba Engineer’s facilityUnfortunately our customer declined the offer
TAIS are still willing to process a rework for the unit of our customer and we
will provide a free box that our customer can used to send the computer going
to our Toshiba Engineer’s FacilityAt this time we consider this matter
closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted by one of our technical support supervisors and has advised that the issue is software related so we offered to continue the support over the phoneUnfortunately, our customer declined this offer, and has advised that he wants replacementIn accordance to the standard limited warranty replacement is not the option for the unitAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has been processed a full refund for the amount that our customer paid for the recovery mediaAfter doing a research our customer has been assisted by one of our technical support representative to process a depot repair order by sending our customer’s computer to our repair facility to check and diagnose the issue and have it fixedAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that based on the diagnostic and documents of our technicians they reinitialized set to get power back and they found out the panel was broken, there's a crack on the right hand side of the screen and with the accordance to the Standard Limited Warranty of the unit, any physical damage whether its accidental it will not be covered under itAt this time we consider this matter closed
A TAIS representative has made multiple attempts to contact our customer by telephone however; our customer has not returned any of correspondence requestsIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dear Sir or MadamThe issue with the computer is not due to accidental or physical damage and I feel that Toshiba customer service is incorrectI have talked to a software engineer and information technologist and they state it is a faulty computerIt was no fault of mine that the computer is not working properly and I am not going to pay for the repairs on a computer that I did not damage
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research this case was forwarded to our Order Desk Department and one of the representatives has been contacted our customer to discuss about replacement or refund for the unitFor the inconvenience and the delays that has causeOur representative offered all the possible options for his unit and explained all the processHowever our customer declined our entire offerAccording to our customer his unit was already repaired in accordance to the standard limited warrantyAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaintAfter doing a research our
customer’s computer was out of warranty since 05/11/however, TAIS has been
provided and process a *** repair last 06/23/as a onetime courtesy repair
for our customer’s unit and it was shipped back repaired last 07/15/under
FedEx tracking number *** and our customer was able to use it for seven (7)
months without any issues/problem because Toshiba didn’t receive any reports
within that time after the onetime repair providedThe problems reoccurred
outside the standard warranty of the unit and TAIS only provides a 1year
warranty serviceSeeing as the
customer has exceeded the warranty period they are now responsible for any/and
or technical assistanceAt this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am outraged that a company as "reputable" as Toshiba has made me wait allllll this time only to state they have no record of my informationClearly their way of putting off the complaint, thinking people will get frustrated and abandon it.How would they have any record of my information?! You purchase a personal computer, you take what is installed in itYou don't research parts to find out who individual manufacturers are register with themIt's quite for that to happen once there is a problemAnd I have no doubt in my mind from the details supplied in my original complaint, that was abundantly clear to themIf not, they could have and should have asked questionsIt's a company's responsibility to do their due diligence to support the products they manufacture and certainly NOT make a consumer feel like THEY are in the wrong when said product(s) fail to perform as expectedI will not hesitate to seek legal action since their unnamed representative is empowered to make such poor business decisions on their behalf
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research the refund for the Toshiba Canvio External Hard Drive can only be released to a valid U.S mailing addressIf the customer has any questions or concern they may contact Toshiba Acclaim support at ###-###-####At this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Toshiba didn't provide any resolution for the defective Toshiba laptop I boughtInstead, Toshiba hust stated the general policy of warranty and then requested closing this complaint.I cannot agree with Toshiba on their irresponsible attitude towards customers and again request a replacement of this defective laptop with Toshiba paying for the shipping and packaging cost
Regards,
*** **