A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer was able to speak to one of our case manager representatives and was informed that replace is not the option however they provided a repair for the unit in accordance to the standard limited warranty of the computer and advised that our technicians will diagnose the problem and have it repairedThe unit was received in our facility last 04/06/and currently the repair status of the unit is waiting for the parts to be deliveredAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer was able to speak to one of our case managers and has informed that Toshiba did not provide a loaner computer in accordance to the standard limited warranty Our representative created a depot repair order for the unit and currently our customer is waiting for the box that they can use sending their computer to our depot repair facility to have it diagnose and fixed under FedEx tracking number [redacted] At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research there was no charge in the first repair because after the diagnostic they found out the damaged is not covered by the standard limited warranty of the unit and even the second repair if they found that there is a physical damage that is not covered by the warranty they will send a quoted price to our customer as well however they didn’t because they know our customer already paid to the first repair that was processed and still Toshiba processed the rework/repair for the unit of our customerThe repair was completed and all the issue was addressed, it was already delivered to our customer last 03/06/At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has informed our customer that we have reviewed his complaint and after doing a research we found out that his computer was repaired by our [redacted] repair facility and it is in-transit going to his location under FedEx tracking number [redacted] and estimated delivery (Tues 04/21/by 4:30pm)TAIS has advised our customer that gives us a call in case he will receive the unit with any issues or problemOur customer agreed to thatIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
Absolutely NO one has contacted meI had to send the unit in for repair again and the repair center is probably replacing the motherboardI don't think this company is doing anything and this needs to be upgradedTotally dissatisfied with the company and product
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is be satisfactory to meI now consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As per your response, I am attaching the following documentation to you to support my complaint for your information and review:Letter to Toshiba dated December 11, 2013Letter to Toshiba dated January 22, 2015Email Communication from Tos1hba Repair Services dated October 27, 2014, December 2, and January 12, 2015Shipping Confirmation/Receipt of Computer from Tiger Direct dated May 14, 2013Please be advised that it is now well over months and the Toshiba Repair Center still cannot find the parts to repair their computer. Dealing with Toshiba has been nothing less then a nightmare. They do not respond to letters and they continue not to accept any responsibility for their products. I believe my letters outline my frustration with this company.I would greatly appreciate any help you could offer in this matter. If you need any additional information, I would be more tan happy to oblige
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer has been contacted by one of our Corporate Representative and had him ship his computer to our facility for Engineering to take a look at itAt this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all I have explained to Toshiba on several different calls that the recovery media is not mislabeled and that the media on the disk is what the label says it isI know this because I have had a year IT professional check the discsHe found them to be what they say they are and not the correct media for my computerAll three sets of discs are not what I orderedToshiba has said several times they support their Microsoft productsMy experience begs to differ from this statement as they have not supported this product in this case This is by far the worst experience I have ever had with a company! I need the recovery media that I ordered and it should not be this complicatedThere is nothing wrong with my computer other then the hard drive needed to be replacedI handled that already! I know this computer is not under warrantyI never stated it was or asked for warranty helpI was told by one of their representatives that I could just go down and buy Windows and that would solve my issueThis tells me that their representatives have absolutely no idea what the recovery media even is! Yes, it has Windows but it also has the drivers for the Blu-ray player and other programs that came with the computer! To buy all of those would be extremely expensive and in my way of thinking unnecessary as I ordered and payed for the recovery media for my computerAny real help from Toshiba would be great and the help from the Revdex.com is already very much appreciated!
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been provided a free box when the repair order was created last 11/24/that they can use sending the computer to our depot repair facilityAnd now our
customer’s unit has been received of our depot repair centerAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research the refund for the Toshiba Canvio External Hard Drive can only be released to a valid U.S mailing addressToshiba Limited Warranty: This Limited Warranty commences on the date of purchase and expires one (1) year after the date of purchase and covers the product for warranty service required within the country where the Product was originally purchased and is extended only to the original purchaser and only covers product purchased as newIf the customer has any questions or concern they may contact Toshiba Acclaim support at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS)
representative has been in contact with our customerTAIS informed our
customer that we’re currently working on his case and we’re still coordinating
to the 3rd party vendor (***) regarding on his Extended
Service Plans that were cancelledIf our customer has any questions or
concerns they may contact us at ###-###-####At this time we consider this
matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research one of our order desk representatives was able to speak to our customer and explained all the detail specification of the replacement unitOur customer understands and agreed with thatAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has supported our customer’s computer and performed troubleshooting to rectify the issue of the unitCurrently we’re just waiting what would be the outcome after troubleshooting the computerTAIS has advised our customer, if she has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
** ***
Toshiba Techs have been in my computer a total of times countless hours spent for me sitting in front of the laptop while they work on it , last time was 6-2-015 , It is To early to tell if it is fixedI was told there is a problem with windows explorer and now they are using a different explorer I will accept a settlement if they will stand behind this laptop till the 1st of the year Jan1-to make sure the problems are fixed which I do not think they are .They have worked on this laptop times this is extreme to say the least , The inconvenience has been trying to say the least Thank You *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved I would have replied sooner, however, I was waiting until the refund was credited to our account
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their television has already expired on 03/28/And as per the Standard Limited Warranty our customer has a year limited periodSeeing as the
customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has advised that they can file a claim for that if they experiencing problem or if the unit is not working they can visit *** and in accordance of the standard limited warranty of the unit “BEFORE RETURNING ANY PRODUCT FOR SERVICE: IF APPLICABLE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATIONTOSHIBA IS NOT RESPONSIBLE FOR DAMAGE TO, LOSS OR COMPROMISE OF ANY PROGRAMS OR DATA.” If the customer has any questions or concern they may contact acclaim at ###-###-####At this time we consider this matter closed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Toshiba's response is unacceptableThe device was built with a flaw in that it cannot be unlocked by anyone, including the owner! The issue is that their representatives recommended that I 'lock' the device and then never told me that the device could never be unlocked! Why would they do that? Moreover, with Toshiba merely giving their "standard response", they failed to take the time to understand the issue. To honor their request, I would need to send in the device with all my sensitive information on it, which is also unacceptable
Regards,*** ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer was able to speak to one of our case manager representatives and was informed that replace is not the option however they provided a repair for the unit in accordance to the standard limited warranty of the computer and advised that our technicians will diagnose the problem and have it repairedThe unit was received in our facility last 04/06/and currently the repair status of the unit is waiting for the parts to be deliveredAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer was able to speak to one of our case managers and has informed that Toshiba did not provide a loaner computer in accordance to the standard limited warranty Our representative created a depot repair order for the unit and currently our customer is waiting for the box that they can use sending their computer to our depot repair facility to have it diagnose and fixed under FedEx tracking number [redacted] At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research there was no charge in the first repair because after the diagnostic they found out the damaged is not covered by the standard limited warranty of the unit and even the second repair if they found that there is a physical damage that is not covered by the warranty they will send a quoted price to our customer as well however they didn’t because they know our customer already paid to the first repair that was processed and still Toshiba processed the rework/repair for the unit of our customerThe repair was completed and all the issue was addressed, it was already delivered to our customer last 03/06/At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has informed our customer that we have reviewed his complaint and after doing a research we found out that his computer was repaired by our [redacted] repair facility and it is in-transit going to his location under FedEx tracking number [redacted] and estimated delivery (Tues 04/21/by 4:30pm)TAIS has advised our customer that gives us a call in case he will receive the unit with any issues or problemOur customer agreed to thatIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
Absolutely NO one has contacted meI had to send the unit in for repair again and the repair center is probably replacing the motherboardI don't think this company is doing anything and this needs to be upgradedTotally dissatisfied with the company and product
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is be satisfactory to meI now consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As per your response, I am attaching the following documentation to you to support my complaint for your information and review:Letter to Toshiba dated December 11, 2013Letter to Toshiba dated January 22, 2015Email Communication from Tos1hba Repair Services dated October 27, 2014, December 2, and January 12, 2015Shipping Confirmation/Receipt of Computer from Tiger Direct dated May 14, 2013Please be advised that it is now well over months and the Toshiba Repair Center still cannot find the parts to repair their computer. Dealing with Toshiba has been nothing less then a nightmare. They do not respond to letters and they continue not to accept any responsibility for their products. I believe my letters outline my frustration with this company.I would greatly appreciate any help you could offer in this matter. If you need any additional information, I would be more tan happy to oblige
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer has been contacted by one of our Corporate Representative and had him ship his computer to our facility for Engineering to take a look at itAt this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all I have explained to Toshiba on several different calls that the recovery media is not mislabeled and that the media on the disk is what the label says it isI know this because I have had a year IT professional check the discsHe found them to be what they say they are and not the correct media for my computerAll three sets of discs are not what I orderedToshiba has said several times they support their Microsoft productsMy experience begs to differ from this statement as they have not supported this product in this case This is by far the worst experience I have ever had with a company! I need the recovery media that I ordered and it should not be this complicatedThere is nothing wrong with my computer other then the hard drive needed to be replacedI handled that already! I know this computer is not under warrantyI never stated it was or asked for warranty helpI was told by one of their representatives that I could just go down and buy Windows and that would solve my issueThis tells me that their representatives have absolutely no idea what the recovery media even is! Yes, it has Windows but it also has the drivers for the Blu-ray player and other programs that came with the computer! To buy all of those would be extremely expensive and in my way of thinking unnecessary as I ordered and payed for the recovery media for my computerAny real help from Toshiba would be great and the help from the Revdex.com is already very much appreciated!
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been provided a free box when the repair order was created last 11/24/that they can use sending the computer to our depot repair facilityAnd now our
customer’s unit has been received of our depot repair centerAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research the refund for the Toshiba Canvio External Hard Drive can only be released to a valid U.S mailing addressToshiba Limited Warranty: This Limited Warranty commences on the date of purchase and expires one (1) year after the date of purchase and covers the product for warranty service required within the country where the Product was originally purchased and is extended only to the original purchaser and only covers product purchased as newIf the customer has any questions or concern they may contact Toshiba Acclaim support at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS)
representative has been in contact with our customerTAIS informed our
customer that we’re currently working on his case and we’re still coordinating
to the 3rd party vendor (***) regarding on his Extended
Service Plans that were cancelledIf our customer has any questions or
concerns they may contact us at ###-###-####At this time we consider this
matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research one of our order desk representatives was able to speak to our customer and explained all the detail specification of the replacement unitOur customer understands and agreed with thatAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has supported our customer’s computer and performed troubleshooting to rectify the issue of the unitCurrently we’re just waiting what would be the outcome after troubleshooting the computerTAIS has advised our customer, if she has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
** ***
Toshiba Techs have been in my computer a total of times countless hours spent for me sitting in front of the laptop while they work on it , last time was 6-2-015 , It is To early to tell if it is fixedI was told there is a problem with windows explorer and now they are using a different explorer I will accept a settlement if they will stand behind this laptop till the 1st of the year Jan1-to make sure the problems are fixed which I do not think they are .They have worked on this laptop times this is extreme to say the least , The inconvenience has been trying to say the least Thank You *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved I would have replied sooner, however, I was waiting until the refund was credited to our account
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their television has already expired on 03/28/And as per the Standard Limited Warranty our customer has a year limited periodSeeing as the
customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has advised that they can file a claim for that if they experiencing problem or if the unit is not working they can visit *** and in accordance of the standard limited warranty of the unit “BEFORE RETURNING ANY PRODUCT FOR SERVICE: IF APPLICABLE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATIONTOSHIBA IS NOT RESPONSIBLE FOR DAMAGE TO, LOSS OR COMPROMISE OF ANY PROGRAMS OR DATA.” If the customer has any questions or concern they may contact acclaim at ###-###-####At this time we consider this matter closed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Toshiba's response is unacceptableThe device was built with a flaw in that it cannot be unlocked by anyone, including the owner! The issue is that their representatives recommended that I 'lock' the device and then never told me that the device could never be unlocked! Why would they do that? Moreover, with Toshiba merely giving their "standard response", they failed to take the time to understand the issue. To honor their request, I would need to send in the device with all my sensitive information on it, which is also unacceptable
Regards,*** ***