A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintTAIS found out that the broken hinges are considered out of scope of the warranty (out of scope meaning it’s not covered under the warranty)As stated in the Standard Limited Warranty, the warranty does not cover (repair or replacement of covers, plastics,) so that the cost of the repair is now their responsibilityTAIS found out that the warranty has expired on 07/08/Seeing as the customer has exceeded the warranty period they are responsible for any repairs/ and or technical assistanceAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaintAfter doing a research, our customer spoke with one of our case managers and was advised that the computer needs to be sent to our depot repair facility to diagnose the unit physically and have it fixed in accordance to the standard limited warranty of the unitTAIS has informed our customer that a replacement is not an option and every Toshiba unit comes with a Standard Limited Warranty, any issues or problems that will happen to the unit as long as it is covered by the warranty it will be repaired At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted by one of our corporate representatives and was advised that the computer needs to send to our depot repair facility for further diagnosis Our customer agreed and accepted that offerOur customer will receive an email notification to complete the repair orderAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the exact discussion I had with Toshiba multiple timesI have been telling them that the laptop has been overheating after the error message about cooling system failingThey keep saying the broken screen is not related overheating which is exactly what I am disputingI sent the laptop for repair and they fixed the cooling fan related problem and refused to fix the broken screen unless I pay $They have not even put any effort to do the required testing and confirm if a laptop screen can break because of overheatingAfter they fixed the cooling fan problem the laptop no longer overheats but the touch screen completely stopped workingMy issue is not resolved and Toshiba has not made any good faith effort to resolve the issue Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did not refuse to have my laptop repaired They called me on the phone and told me that the part that they needed to do the repair was not available thru their supplier and couldn't repair my laptop without the part They told me that I might be able to find the part to fix it on EBAY but didn't bother to tell me what part I needed to look for They then ask me if I wanted them to return my computer Well of cpurse I didn't want them to keep it if they couldn't fix it I truly believe they just didn't know how to fix it and took the easy way out I NEVER REFUSED FOR THEM TO FIX MY LAPTOP IN ANY WAY Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS has informed our customer that any physical or accidental damage is not covered under the warranty and that was the reason why our customer was referred to Toshiba Repair... Services (TRS) and it will be at their own cost since the issue is not in accordance with the Standard Limited Warranty (SLW). At this time we consider this matter closed.
A Toshiba America Information System (TAIS) representative has contacted our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that we can process a repair for his computer to have it diagnosed and repairTAIS has advised our customer that he needs to provide the serial number of his computer to complete the process and our customer agreed with that If the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS received our customer’s unit on 12/30/in our repair facility and determined with a broken touch screen, which is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)TAIS has informed our customer regarding the issue of overheating that the CPU fan on the unit is working the problem is the sensor that causing the Cooling system messageTherefore, the laptop is not overheatingAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their computer has already expired on 11/13/And as per the Standard Limited Warranty our customer has a year limited periodThe computer Satellite CModel # [redacted] did not find any defects or part defects based on the standards of the unitThe problem acquire outside the Standard Limited Warranty and in accordance of the warranty seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Toshiba kept me waiting on my telephone line for one hour After one hour when the Toshiba technician did come on line, that Toshiba technician was not properly trained; that technician was not able to solve my problem Yet, after I hung up the phone and ended the call, within minutes, my son and I were able, without adequate Toshiba directions, to solve our problem.Yes, Toshiba did apologize I appreciated that apology, and, I accept their apology Now, they say that they will INVESTIGATE THE PROBLEM What they need to do is: a) Investigate, b) find the root cause of the problem and c) solve the problem of hours of delay and an inability of Toshiba technicians to effectively help customers with a relatively simple problem When Toshiba FIXES THE PROBLEM OF LONG DELAYS, HOURS OF DELAYS, AND POOR TECHNICAL TRAINING, then, my grievance will be settled.THIS GRIEVANCE IS NOT SETTLED
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The toshiba rep told me they have called their subcontractor multiple times but have kept being transferred to the general numberThey have not yet resolved the open itemI told the toshiba rep that I am waiting for toshiba to resolve the open item and I will then consider the matter closedThe toshiba rep said they did not expect me to accept the matter closed until they had resolved the open item Regards, [redacted]
You are wA Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer for all the inconvenience we will provide a new replacement battery for his computer and this case will be forwarded to our order desk department for them to process our requestTAIS has advised our customer that let us know when he received the battery, (it will take 3-5bussiness days to be delivered) we will schedule a call to perform troubleshooting over the phone and assist him how to install the new battery to his computerOur customer agreed to that arrangement If the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have tried the passwords for my Toshiba account, plus the Product ID and serial number of my computerI had the name wrongIt is " [redacted] ," not " [redacted] 1." Thye Product ID is [redacted] .Since this is workmanship problem, not a software problem, the warranty does not applyNo one who sees this computer can believe how it fell apart with light usage in a homeEveryone who sees it says they will never [redacted] a Toshiba productIt started falling apart a month after the warranty expired, when a screw fell outA technician replaced the screwThen that screw and some others must have fallen out unnoticedI believe the fan has now stopped working.I registered this computer when I first got it, and again after a RecoveryI am really upset that this account is no longer thereToshiba must have deleted it Regards, [redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted by one of our corporate representative and has offered to send her computer to our Toshiba Engineers/Tri-Star to fix the issueOur customer agreed with that offerAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer’s complaintAfter doing a research, our customer purchased a refurbished unit last 11/17/that came with a 90day warranty and based on our system it showed the details of the unit that the warranty already expired last 02/15/Seeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistance Our customer can contact Toshiba Repair Services at ###-###-####At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowCase number [redacted] When I answer the phone from phone number [redacted] *** the person calling hangs upWhen I try calling the number I get a recording that the number is wrongSo the business is full of it when they say that they have tried to resolve this Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer reported the Driver issue outside the warranty and in accordance of the Standard Limited Warranty of the computer seeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistanceAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer was able to speak to one of our case managers and has advised that her computer will be send to our VIP repair facility wherein our Toshiba Engineers will be doing diagnostics and apply the fix for the unitCurrently the computer is in-transit going to our repair facility under Ftracking number [redacted] At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintTAIS found out that the broken hinges are considered out of scope of the warranty (out of scope meaning it’s not covered under the warranty)As stated in the Standard Limited Warranty, the warranty does not cover (repair or replacement of covers, plastics,) so that the cost of the repair is now their responsibilityTAIS found out that the warranty has expired on 07/08/Seeing as the customer has exceeded the warranty period they are responsible for any repairs/ and or technical assistanceAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaintAfter doing a research, our customer spoke with one of our case managers and was advised that the computer needs to be sent to our depot repair facility to diagnose the unit physically and have it fixed in accordance to the standard limited warranty of the unitTAIS has informed our customer that a replacement is not an option and every Toshiba unit comes with a Standard Limited Warranty, any issues or problems that will happen to the unit as long as it is covered by the warranty it will be repaired At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted by one of our corporate representatives and was advised that the computer needs to send to our depot repair facility for further diagnosis Our customer agreed and accepted that offerOur customer will receive an email notification to complete the repair orderAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the exact discussion I had with Toshiba multiple timesI have been telling them that the laptop has been overheating after the error message about cooling system failingThey keep saying the broken screen is not related overheating which is exactly what I am disputingI sent the laptop for repair and they fixed the cooling fan related problem and refused to fix the broken screen unless I pay $They have not even put any effort to do the required testing and confirm if a laptop screen can break because of overheatingAfter they fixed the cooling fan problem the laptop no longer overheats but the touch screen completely stopped workingMy issue is not resolved and Toshiba has not made any good faith effort to resolve the issue Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did not refuse to have my laptop repaired They called me on the phone and told me that the part that they needed to do the repair was not available thru their supplier and couldn't repair my laptop without the part They told me that I might be able to find the part to fix it on EBAY but didn't bother to tell me what part I needed to look for They then ask me if I wanted them to return my computer Well of cpurse I didn't want them to keep it if they couldn't fix it I truly believe they just didn't know how to fix it and took the easy way out I NEVER REFUSED FOR THEM TO FIX MY LAPTOP IN ANY WAY Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS has informed our customer that any physical or accidental damage is not covered under the warranty and that was the reason why our customer was referred to Toshiba Repair... Services (TRS) and it will be at their own cost since the issue is not in accordance with the Standard Limited Warranty (SLW). At this time we consider this matter closed.
A Toshiba America Information System (TAIS) representative has contacted our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that we can process a repair for his computer to have it diagnosed and repairTAIS has advised our customer that he needs to provide the serial number of his computer to complete the process and our customer agreed with that If the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS received our customer’s unit on 12/30/in our repair facility and determined with a broken touch screen, which is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)TAIS has informed our customer regarding the issue of overheating that the CPU fan on the unit is working the problem is the sensor that causing the Cooling system messageTherefore, the laptop is not overheatingAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their computer has already expired on 11/13/And as per the Standard Limited Warranty our customer has a year limited periodThe computer Satellite CModel # [redacted] did not find any defects or part defects based on the standards of the unitThe problem acquire outside the Standard Limited Warranty and in accordance of the warranty seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Toshiba kept me waiting on my telephone line for one hour After one hour when the Toshiba technician did come on line, that Toshiba technician was not properly trained; that technician was not able to solve my problem Yet, after I hung up the phone and ended the call, within minutes, my son and I were able, without adequate Toshiba directions, to solve our problem.Yes, Toshiba did apologize I appreciated that apology, and, I accept their apology Now, they say that they will INVESTIGATE THE PROBLEM What they need to do is: a) Investigate, b) find the root cause of the problem and c) solve the problem of hours of delay and an inability of Toshiba technicians to effectively help customers with a relatively simple problem When Toshiba FIXES THE PROBLEM OF LONG DELAYS, HOURS OF DELAYS, AND POOR TECHNICAL TRAINING, then, my grievance will be settled.THIS GRIEVANCE IS NOT SETTLED
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The toshiba rep told me they have called their subcontractor multiple times but have kept being transferred to the general numberThey have not yet resolved the open itemI told the toshiba rep that I am waiting for toshiba to resolve the open item and I will then consider the matter closedThe toshiba rep said they did not expect me to accept the matter closed until they had resolved the open item Regards, [redacted]
You are wA Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer for all the inconvenience we will provide a new replacement battery for his computer and this case will be forwarded to our order desk department for them to process our requestTAIS has advised our customer that let us know when he received the battery, (it will take 3-5bussiness days to be delivered) we will schedule a call to perform troubleshooting over the phone and assist him how to install the new battery to his computerOur customer agreed to that arrangement If the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have tried the passwords for my Toshiba account, plus the Product ID and serial number of my computerI had the name wrongIt is " [redacted] ," not " [redacted] 1." Thye Product ID is [redacted] .Since this is workmanship problem, not a software problem, the warranty does not applyNo one who sees this computer can believe how it fell apart with light usage in a homeEveryone who sees it says they will never [redacted] a Toshiba productIt started falling apart a month after the warranty expired, when a screw fell outA technician replaced the screwThen that screw and some others must have fallen out unnoticedI believe the fan has now stopped working.I registered this computer when I first got it, and again after a RecoveryI am really upset that this account is no longer thereToshiba must have deleted it Regards, [redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted by one of our corporate representative and has offered to send her computer to our Toshiba Engineers/Tri-Star to fix the issueOur customer agreed with that offerAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer’s complaintAfter doing a research, our customer purchased a refurbished unit last 11/17/that came with a 90day warranty and based on our system it showed the details of the unit that the warranty already expired last 02/15/Seeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistance Our customer can contact Toshiba Repair Services at ###-###-####At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowCase number [redacted] When I answer the phone from phone number [redacted] *** the person calling hangs upWhen I try calling the number I get a recording that the number is wrongSo the business is full of it when they say that they have tried to resolve this Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer reported the Driver issue outside the warranty and in accordance of the Standard Limited Warranty of the computer seeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistanceAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer was able to speak to one of our case managers and has advised that her computer will be send to our VIP repair facility wherein our Toshiba Engineers will be doing diagnostics and apply the fix for the unitCurrently the computer is in-transit going to our repair facility under Ftracking number [redacted] At this time we consider this matter closed