Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To *** c or ***Yesterday 2/19, I was offered s70t as an upgrade (refer to attachment)I called to speak with *** *about the specs of the proposed upgrade, specifically, how many gigs of memoryI also wanted to be able to have options to choose fromUnfortunately I was not able to speak with ***, however, I did leave word referencing my reasons for the callToday I missed a call from *** (someone I've never spoken with nor requested a call back from him)I immediately call back the number on my caller I'd which tells me it's a non working numberSo I decide to call the Toshiba help desk number given to me by ***, which of course, tells me Toshiba is closedIn looking at the attachment sent to me with this email, mpnseems to be a downgrade from the offer of 2/And more importantly, makes no reference to it being touch screen capable (which is a must....this was relayed to *** * on 2/19)I am asking for specs, no different than you will see on Toshiba's websiteBoth "attachments" still does not make mention of memory spaceI need to speak with SOMEONE regarding my limited optionsIn speaking with someone, I require a direct phone number to which I speak to said person without relaying messagesAlso require a direct email address of said person and not ***From:"***"To:"***"Date:Thu, Feb 19, at 5:PMSubject:Toshiba Case id***Hi ***,Here is the specs sheet that I have, Mpnis your unit and Mpnis the one that I offer awhile ago,please see attachmentregards,*** **From: TAIS OD Escalations ; To: ; ; Subject: Toshiba possible replacement laptop specs Sent: Sat, Feb 21, 12:39:AM Hi *** ***, Good Day!Attach to this email is a screenshot of the hardware specification of your original unit\laptop versus the possible replacement We can send you.The list on the left is the specs of your original unit (under MPN1), the list on the right is the specs of the replacement we can send you (under MPN2).I tried to call you a couple of times awhile ago but you might be busy so I left a voicemail.I'll be calling youon MondayKindly wait for My callback.Thank you for choosing Toshiba!***,Toshiba Order Desk______________________________
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business's response was not an offer of resolutionOnly the same statement as I have received numerous times before from them.The expected battery life should be more than one year and one monthThe battery that was supplied with the laptop was defectiveThis laptop was only used occasionally and not everyday, the battery life should have exceeded one year and one monthI have previously supplied copies of all original purchase receipts and invoices to place the laptop in service with our companyToshiba's response of the warranty period expiring is not valid as the battery for the product purchased was defective and conveniently one month out of warranty was this defect visibleI hereby request my case be escalated by Revdex.com for resolutionToshiba has not provided any offers or resolutions to this issue
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative reviewed our customer complaintTAIS has apologized for the inconvenience our customer has experienced, TAIS has been contacted our customer via email and offered a support by performing troubleshooting steps to his T.VTAIS has advised
our customer seeing they exceeded the warranty period they are now responsible for any repairs when there is hardware assistance needed after the troubleshooting processCurrently TAIS are waiting for the response of our customerAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer can file a claim for that if they experiencing problem or if the unit is not working they can visit ***If the customer has any questions or
concern they may contact acclaim at ###-###-####At this time we consider this matter closedAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer’s computer still in warranty and in accordance of the Standard Limited Warranty of the unit;
What Does this Warranty Not Cover? On-site
service/repair, or service made necessary by accident,
misuse, abuse, neglect, improper installation/maintenance, modifications, fire, theft, acts of God,
power failures, surges or electric shortages, lightning, or repairs by non-Toshiba authorized service
providers, use outside of the environmental or operating parameters, or use with incompatible third
party products
Service of Product on which the TOSHIBA label or logo, rating label or serial number have been
defaced or removed
Preventive maintenance, cosmetic damage or wear and tear (e.g., scratches, dents, or scratched, faded
or missing keycaps or keyboard cover (if applicable), replacement of missing parts, provision/
installation/removal of retrofits or peripherals, replacement or fixes of software; repair or replacement
of covers, plastics, or appearance parts such as interior or exterior finishes or trim
Our customer can contact Toshiba Repair Services to schedule a repair at ###-###-####At this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that Toshiba considers the matter solved after the second repair facility sorted my computer into working orderHowever, there is still the matter of the monies charged by the original repair facility for a repair that was not doneThey did not repair the device - as is evident by the need for the second repair facility - and as such should never have charged me to do soAny damage they found inside the device was done by the facilityThey have gone the step of having the computer repaired, however they still need to reverse the charge
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
***
A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 03/12/2015, 03/16/2015; 03/17/however, our customer has not returned any of correspondence requestsIf the customer has any questions or
concern they may contact us at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaintAfter doing a research TAIS
has advised our customer that removing the HDD from the unit for them to
retrieve the files is not part of the warrantyTAIS found out that our
customer is already in contact with *** *** regarding with the replacement
of the unit since they are the Extended *** Plan (ESP) providerIf the
customer has any questions or concerns regarding the status of the replacement
they may contact *** *** at ###-###-####At this time we consider this
matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While the warranty has expired, the product is faulty and seems to commonly have this problem which they should attempt to remedy They don't seem to be taking responsibility for the problem
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was finally able to reach someone regarding the issue I had with my Laptop, It took months to get in touch with the correct departmentThere is no simple way to file a warranty claim and now due to these delays my laptop is now out of warrantyFurthermore, the repair facility replaced my solid state hybrid hard drive (which is TB sized hard drive) with a GB hard driveThe representative stated that the mother board specs called for a GB hard drive, I find this to be a flat out lie because I bought this laptop BRAND NEW in the box with a TB hard driveI think they were out of the hard drive that was in my laptop and called and fed me a load of BS so they wouldn't have to order the correct sized hard drive and install itThis is the worst customer service I have ever receivedI assume they are going to do nothing about it so I have decided to also file a complaint with the *** *** *** as well as *** so I can notify other potential Toshiba Customers of my personal experience with them
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Purchase Invoice
Laptop: $(paid to Toshiba Direct)
Warranty: $(paid to Toshiba Direct, policy through Square Trade)
Sales Tax: $(paid to Toshiba Direct)
Shipping: $
Shipping Discount: -$
-----------------------------------
Total: $
As you can see (this is also on the invoice in the .pdf), the shipping was discounted, so it doesn't factor into the overall price that I paid, unlike what the representative had claimed
Refund Invoice
Merchandise: $(total laptop cost)
Sales Tax: $(only part of the sales tax I paid to Toshiba Direct)
Shipping: $(I never paid for shipping, this should not be here)
Adjustment: -$(this is taken off, even though it's still unclear why)
-----------------------------------
Total: $
The outstanding money that ToshibaDirect owes me is the sales tax from the original purchaseI paid ToshibaDirect, only the policy itself was through Square Trade, and they already refunded me the $The "adjustment" took $out of the total refund for the sales taxHowever, I paid the sales tax to Toshiba Direct, so they are the ones who should give me a refundI had the Square Trade Policy returned and got the total $from that return of the policy without a problemI am owed the sales tax from the original purchaseShipping does not factor in here at all whatsoever
Thank you, Revdex.com, for your help with this issue, I appreciate your hard work in assisting us customers!
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has informed our customer that his case will be endorsed to one of our Supervisors from the Technical Support department for their problem with the laptop which according to the customer it’s
running slowCurrently we are waiting for the result of the diagnosis and troubleshooting from the Supervisor from the Technical Support departmentAt this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I referred to toshiba's Standard Limited Warranty online, quote "
What Does Your Warranty Cover? Toshiba America Information Systems, Inc(“Toshiba”) warrants
that the Toshiba branded product you purchased for your end use (“Product”) is free from defects in
materials and workmanship under use during the Limited Warranty PeriodThis Limited
Warranty covers the Product for warranty service only within the country where the Product was
originally purchased and only covers Products purchased as new End of quote Clearly, the problem with the here said laptop I purchased is NOT free from defects in materials and workmanship it should be covered under the warranty I want Toshiba to replace this problem laptop If not, I will seek legal actions]
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our corporate department has been in contact with our customer and has informed that his unit will be sent to our corporate for evaluation and to address all the issuesOur customer agreed with thatAdvised our customer that he will a received a call from our corporate once they have the updatesAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted by one of our Toshiba representatives and has advised that the refund was already processedAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has informed our customer that we will forward this case to our Order Desk department to process a better replacement for
his unitTAIS has advised our customer that within 1-2bussiness days he will receive a call from our Order Desk to discuss the process of the replacementOur customer accepted and agreed with thatIf the customer has any questions or concern they may contact us at ###-###-####AT this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am dissatisfied with this solution because the vendor has already installed a new hard drive and I am experiencing the same issues I experienced before the new hard drive was installed. I have incurred shipping fees, diagnostic charges, countless hours on the phone with customer service, yet I still have a product that has barely worked since it was purchased almost one year ago. Sometimes lemons find their way into the market place. This computer was a lemon. Additionally, after the new hard drive was installed, I had to pay to reinstall my word processing and security programs. I would have to do that again after a new attempted repair. This entire process has been a hassle and I now have a computer that has really never worked and the vendor is being short-sighted in their dealings with me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The physical damage was not the reason for the computer not powering on I agree that the connector was brokenI was advised by a Toshiba employee that I could purchase the part at the National parts depot and have it installed at my expenseThe part that I am referencing did not affect the use of the computerThe highlight of the product is that it is a laptop and tablet in oneThe part that was broken prohibited me from using the keyboard only it is no longer brokenThe functions of the laptop were not affectedI told each employee that I spoke to that the issue is that the unit will not power on and has had the same issue since I purchased it.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** * *** A number of statements made in Toshiba's response are not true. For example, *** of Toshiba did call me; HOWEVER, TOSHIBA DID NOT APPOLOGIZE.Second, Toshiba has missed the point. The point is, Toshiba kept on the the line for HOUR, THAT IS LONG MINUTES. THEN, WHEN A TOSHIBA TECH REP DID COME ONTO THE PHONE, SHE DID NOT KNOW HER PRODUCT.RIGHT THERE IS THE ISSUE. THIS DISPUTE IS NOT SOLVED.*** *** Jan 13,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To *** c or ***Yesterday 2/19, I was offered s70t as an upgrade (refer to attachment)I called to speak with *** *about the specs of the proposed upgrade, specifically, how many gigs of memoryI also wanted to be able to have options to choose fromUnfortunately I was not able to speak with ***, however, I did leave word referencing my reasons for the callToday I missed a call from *** (someone I've never spoken with nor requested a call back from him)I immediately call back the number on my caller I'd which tells me it's a non working numberSo I decide to call the Toshiba help desk number given to me by ***, which of course, tells me Toshiba is closedIn looking at the attachment sent to me with this email, mpnseems to be a downgrade from the offer of 2/And more importantly, makes no reference to it being touch screen capable (which is a must....this was relayed to *** * on 2/19)I am asking for specs, no different than you will see on Toshiba's websiteBoth "attachments" still does not make mention of memory spaceI need to speak with SOMEONE regarding my limited optionsIn speaking with someone, I require a direct phone number to which I speak to said person without relaying messagesAlso require a direct email address of said person and not ***From:"***"To:"***"Date:Thu, Feb 19, at 5:PMSubject:Toshiba Case id***Hi ***,Here is the specs sheet that I have, Mpnis your unit and Mpnis the one that I offer awhile ago,please see attachmentregards,*** **From: TAIS OD Escalations ; To: ; ; Subject: Toshiba possible replacement laptop specs Sent: Sat, Feb 21, 12:39:AM Hi *** ***, Good Day!Attach to this email is a screenshot of the hardware specification of your original unit\laptop versus the possible replacement We can send you.The list on the left is the specs of your original unit (under MPN1), the list on the right is the specs of the replacement we can send you (under MPN2).I tried to call you a couple of times awhile ago but you might be busy so I left a voicemail.I'll be calling youon MondayKindly wait for My callback.Thank you for choosing Toshiba!***,Toshiba Order Desk______________________________
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business's response was not an offer of resolutionOnly the same statement as I have received numerous times before from them.The expected battery life should be more than one year and one monthThe battery that was supplied with the laptop was defectiveThis laptop was only used occasionally and not everyday, the battery life should have exceeded one year and one monthI have previously supplied copies of all original purchase receipts and invoices to place the laptop in service with our companyToshiba's response of the warranty period expiring is not valid as the battery for the product purchased was defective and conveniently one month out of warranty was this defect visibleI hereby request my case be escalated by Revdex.com for resolutionToshiba has not provided any offers or resolutions to this issue
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative reviewed our customer complaintTAIS has apologized for the inconvenience our customer has experienced, TAIS has been contacted our customer via email and offered a support by performing troubleshooting steps to his T.VTAIS has advised
our customer seeing they exceeded the warranty period they are now responsible for any repairs when there is hardware assistance needed after the troubleshooting processCurrently TAIS are waiting for the response of our customerAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer can file a claim for that if they experiencing problem or if the unit is not working they can visit ***If the customer has any questions or
concern they may contact acclaim at ###-###-####At this time we consider this matter closedAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer’s computer still in warranty and in accordance of the Standard Limited Warranty of the unit;
What Does this Warranty Not Cover? On-site
service/repair, or service made necessary by accident,
misuse, abuse, neglect, improper installation/maintenance, modifications, fire, theft, acts of God,
power failures, surges or electric shortages, lightning, or repairs by non-Toshiba authorized service
providers, use outside of the environmental or operating parameters, or use with incompatible third
party products
Service of Product on which the TOSHIBA label or logo, rating label or serial number have been
defaced or removed
Preventive maintenance, cosmetic damage or wear and tear (e.g., scratches, dents, or scratched, faded
or missing keycaps or keyboard cover (if applicable), replacement of missing parts, provision/
installation/removal of retrofits or peripherals, replacement or fixes of software; repair or replacement
of covers, plastics, or appearance parts such as interior or exterior finishes or trim
Our customer can contact Toshiba Repair Services to schedule a repair at ###-###-####At this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that Toshiba considers the matter solved after the second repair facility sorted my computer into working orderHowever, there is still the matter of the monies charged by the original repair facility for a repair that was not doneThey did not repair the device - as is evident by the need for the second repair facility - and as such should never have charged me to do soAny damage they found inside the device was done by the facilityThey have gone the step of having the computer repaired, however they still need to reverse the charge
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
***
A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 03/12/2015, 03/16/2015; 03/17/however, our customer has not returned any of correspondence requestsIf the customer has any questions or
concern they may contact us at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaintAfter doing a research TAIS
has advised our customer that removing the HDD from the unit for them to
retrieve the files is not part of the warrantyTAIS found out that our
customer is already in contact with *** *** regarding with the replacement
of the unit since they are the Extended *** Plan (ESP) providerIf the
customer has any questions or concerns regarding the status of the replacement
they may contact *** *** at ###-###-####At this time we consider this
matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While the warranty has expired, the product is faulty and seems to commonly have this problem which they should attempt to remedy They don't seem to be taking responsibility for the problem
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was finally able to reach someone regarding the issue I had with my Laptop, It took months to get in touch with the correct departmentThere is no simple way to file a warranty claim and now due to these delays my laptop is now out of warrantyFurthermore, the repair facility replaced my solid state hybrid hard drive (which is TB sized hard drive) with a GB hard driveThe representative stated that the mother board specs called for a GB hard drive, I find this to be a flat out lie because I bought this laptop BRAND NEW in the box with a TB hard driveI think they were out of the hard drive that was in my laptop and called and fed me a load of BS so they wouldn't have to order the correct sized hard drive and install itThis is the worst customer service I have ever receivedI assume they are going to do nothing about it so I have decided to also file a complaint with the *** *** *** as well as *** so I can notify other potential Toshiba Customers of my personal experience with them
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Purchase Invoice
Laptop: $(paid to Toshiba Direct)
Warranty: $(paid to Toshiba Direct, policy through Square Trade)
Sales Tax: $(paid to Toshiba Direct)
Shipping: $
Shipping Discount: -$
-----------------------------------
Total: $
As you can see (this is also on the invoice in the .pdf), the shipping was discounted, so it doesn't factor into the overall price that I paid, unlike what the representative had claimed
Refund Invoice
Merchandise: $(total laptop cost)
Sales Tax: $(only part of the sales tax I paid to Toshiba Direct)
Shipping: $(I never paid for shipping, this should not be here)
Adjustment: -$(this is taken off, even though it's still unclear why)
-----------------------------------
Total: $
The outstanding money that ToshibaDirect owes me is the sales tax from the original purchaseI paid ToshibaDirect, only the policy itself was through Square Trade, and they already refunded me the $The "adjustment" took $out of the total refund for the sales taxHowever, I paid the sales tax to Toshiba Direct, so they are the ones who should give me a refundI had the Square Trade Policy returned and got the total $from that return of the policy without a problemI am owed the sales tax from the original purchaseShipping does not factor in here at all whatsoever
Thank you, Revdex.com, for your help with this issue, I appreciate your hard work in assisting us customers!
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has informed our customer that his case will be endorsed to one of our Supervisors from the Technical Support department for their problem with the laptop which according to the customer it’s
running slowCurrently we are waiting for the result of the diagnosis and troubleshooting from the Supervisor from the Technical Support departmentAt this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I referred to toshiba's Standard Limited Warranty online, quote "
What Does Your Warranty Cover? Toshiba America Information Systems, Inc(“Toshiba”) warrants
that the Toshiba branded product you purchased for your end use (“Product”) is free from defects in
materials and workmanship under use during the Limited Warranty PeriodThis Limited
Warranty covers the Product for warranty service only within the country where the Product was
originally purchased and only covers Products purchased as new End of quote Clearly, the problem with the here said laptop I purchased is NOT free from defects in materials and workmanship it should be covered under the warranty I want Toshiba to replace this problem laptop If not, I will seek legal actions]
Regards,
*** ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our corporate department has been in contact with our customer and has informed that his unit will be sent to our corporate for evaluation and to address all the issuesOur customer agreed with thatAdvised our customer that he will a received a call from our corporate once they have the updatesAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted by one of our Toshiba representatives and has advised that the refund was already processedAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has informed our customer that we will forward this case to our Order Desk department to process a better replacement for
his unitTAIS has advised our customer that within 1-2bussiness days he will receive a call from our Order Desk to discuss the process of the replacementOur customer accepted and agreed with thatIf the customer has any questions or concern they may contact us at ###-###-####AT this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am dissatisfied with this solution because the vendor has already installed a new hard drive and I am experiencing the same issues I experienced before the new hard drive was installed. I have incurred shipping fees, diagnostic charges, countless hours on the phone with customer service, yet I still have a product that has barely worked since it was purchased almost one year ago. Sometimes lemons find their way into the market place. This computer was a lemon. Additionally, after the new hard drive was installed, I had to pay to reinstall my word processing and security programs. I would have to do that again after a new attempted repair. This entire process has been a hassle and I now have a computer that has really never worked and the vendor is being short-sighted in their dealings with me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The physical damage was not the reason for the computer not powering on I agree that the connector was brokenI was advised by a Toshiba employee that I could purchase the part at the National parts depot and have it installed at my expenseThe part that I am referencing did not affect the use of the computerThe highlight of the product is that it is a laptop and tablet in oneThe part that was broken prohibited me from using the keyboard only it is no longer brokenThe functions of the laptop were not affectedI told each employee that I spoke to that the issue is that the unit will not power on and has had the same issue since I purchased it.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** * *** A number of statements made in Toshiba's response are not true. For example, *** of Toshiba did call me; HOWEVER, TOSHIBA DID NOT APPOLOGIZE.Second, Toshiba has missed the point. The point is, Toshiba kept on the the line for HOUR, THAT IS LONG MINUTES. THEN, WHEN A TOSHIBA TECH REP DID COME ONTO THE PHONE, SHE DID NOT KNOW HER PRODUCT.RIGHT THERE IS THE ISSUE. THIS DISPUTE IS NOT SOLVED.*** *** Jan 13,