Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer was able to speak to one of our case managers and has offered a $100.00 check for refund due to the lost shipment. Our customer agreed and accepted...
the offer. TAIS has advised our customer that it will be process within 7-10 business days. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research our
customer was able to speak to one of our case managers and has informed that
Toshiba did not provide a loaner computer in accordance to the standard limited
warranty....
Our representative created a depot repair order for the unit and currently
our customer is waiting for the box that they can use sending their computer to
our depot repair facility to have it diagnose and fixed under FedEx tracking
number [redacted]. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaint. After doing a research TAIS has found out that there was a missing “blue part” on the USB and at the same time the hinge is broken. Our customer has a Standard Limited Warranty that covers a Toshiba Notebook Depot Service in the US and was able to send the unit in for a Depot Repair Service, prior to sending the unit it was diagnosed that there was a Missing Component/Part and at the same time a broken hinge. The Standard Limited Warranty can cover replacement of parts however when it comes to Missing Components and cosmetic damages or damage that was caused by misuse, mishandling, accidental or otherwise it cannot be covered under our Standard Limited Warranty and that’s the reason why our customer was Quoted for the total amount of $70.56 not $750.00 and since the customer decided not to pay the certain amount, the unit was sent back the unit unrepaired. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer was able to speak to one of our case manager representatives. The representative processed resending another recovery media to our customer under...
[redacted] tracking number [redacted] and the unit was delivered to our customer location Feb. 17, 2015 10:39 AM MT. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer reported the Driver issue outside the warranty and in accordance of the Standard Limited Warranty of the computer seeing as the customer has exceeded the warranty...
period they are now responsible for any/and or technical assistance. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer was able to speak to one of our case managers and they processed a depot repair order for the unit to have it check and diagnose by our technicians. At this time we...
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research the customer’s Tablet received in our repair facility last 02/24/2015 and they processed the repair in accordance of the standard limited warranty of the unit. TAIS has shipped the unit back to our customer and it was delivered Tuesday 03/03/2015 10:49am under the FedEx tracking number [redacted]. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer’s computer was out of warranty since 05/11/2014 however, TAIS has been provided and process a [redacted] repair last 06/23/2014 as a onetime courtesy repair for our...
customer's unit and it was shipped back repaired last 07/15/2014 under FedEx tracking number. Seeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistance. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Case number [redacted]When...
I answer the phone from phone number [redacted] the person calling hangs up. When I try calling the number I get a recording that the number is wrong. So the business is full of it when they say that they have tried to resolve this
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was contacted by a Toshiba representative. They called late last Friday afternoon. I was questioned about the computer. I got the impression that the questions asked implied that I have misused the product. I was told by a repair center associate that the warranty basically assumes the consumer has misused the product and they will be charged. The warranty is not often upheld. My worry is that I am going to send in my laptop and they are going to say that the computer was been dropped, misused, etc. and I will be responsible to pay the repair cost. The repair cost is twice the cost of the laptop.I was not offered the option to get a refund. When I initially filed this complaint, my preferred resolution was to get a refund. I am thoroughly displeased with Toshiba and the product. I do not consider this case closed until I either get a refund OR the laptop is fixed without a fee.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In this warranty statement the declare that the software boot-up is available at their web-site. IT IS NOT AVAILABLE OF THE MACHINE TOSHIBA SOLD ME! That is the issue. I would have purchased it if it was available.
Software, if any, distributed with the Product under theToshiba brand name is licensed to you and subject to the end-user license agreement presented to youduring Product boot-up and available at laptops.toshiba.com/eula]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the exact discussion I had with Toshiba multiple times. I have been telling them that the laptop has been overheating after the error message about cooling system failing. They keep saying the broken screen is not related overheating which is exactly what I am disputing. I sent the laptop for repair and they fixed the cooling fan related problem and refused to fix the broken screen unless I pay $490. They have not even put any effort to do the required testing and confirm if a laptop screen can break because of overheating. After they fixed the cooling fan problem the laptop no longer overheats but the touch screen completely stopped working. My issue is not resolved and Toshiba has not made any good faith effort to resolve the issue
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.#[redacted] Complaint Type: Business Complaint I need to respond more thoroughly to the Rejection of the Complaint by Toshiba on 08/21/2015 My husband called Toshiba Support and they told him it was REQUIRED that service was done over the phone. Toshiba Support then took over my husbands laptop remotely. Toshiba support then backed-up the external hard drive. My husband did NOT refuse to back it up. Toshiba backed it up. Toshiba thought it was a software problem. My husband did not think USB ports weren't working due to software problem. He told them he thought it was a hardware problem. Toshiba charged my husband $70.00 for the software service-reduced from $90.00 charge Toshiba wanted because my husband told Toshiba he did not think a software service was necessary. Toshiba took over the laptop for seven hours and did not fix a thing. Then Toshiba did a factory reset-meaning all information was wiped clean. That is why it was backed-up. So the information and files could be put back. Back-up was NEVER REFUSED. Then Toshiba charged $30.00 to have the laptop sent to them for examination. It was sent to find out why the USB ports did not work. Instead Toshiba told him he could have the hinges fixed for $70.00. My husband said he would pay $70.00 for the hinges, but the main problem was the USB ports. When my husband called to authorize repair of the hinges, Toshiba then finally addressed the USB ports (the main issue). Toshiba told my husband he would need a new motherboard which would cost $750.00. Of course, since we have a two year warranty and the hardware a/k/a motherboard stopped working after less than a year, it should be covered. Furthermore, they want to charge $750.00 for a part when the laptop cost about $500.00 new. My husband still wanted the hinges fixed, but was told the laptop would have to returned to him and the sent back to Toshiba!? Toshiba generously sent back the unfixed, broken laptop back to my husband free of charge.Would like the 15.6 Satellite Toshiba laptop replaced or at the very least repaired for free. An apology for extremely poor customer service would also be nice.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer's computer was already out of warranty since last June of 2015. Our customer was able to speak with one of our case managers and they found out that the last repair of the unit was made before the warranty expired last (Jun 17, 2015) and in accordance to the Standard Limited Warranty of the computer Toshiba has a one (1) year "Limited Warranty Period" after the date it was purchase. Seeing as the customer has exceeded the warranty period they are now responsible for any repairs/and or technical assistance. Our customer may contact Toshiba Repair Services at [redacted].What Does Your Warranty Cover? Toshiba America Information Systems, Inc. (“Toshiba”) warrantsthat the Toshiba branded product you purchased for your end use (“Product”) is free from defects inmaterials and workmanship under normal use during the Limited Warranty Period. This LimitedWarranty covers the Product for warranty service only within the country where the Product wasoriginally purchased and only covers Products purchased as new.How Long Does This Warranty Last? One (1) year after the date of your purchase (“LimitedWarranty Period”). The Limited Warranty Period for the rechargeable battery included with theProduct is one (1) year from the date of your purchase.What Will Toshiba Do? If the Product fails to work as warranted, Toshiba will, in its sole discretion,repair or replace the Product or part with a new or remanufactured product/part that is at leastequivalent to the original Product/part. This is your sole and exclusive remedy for breach of warranty.Replacement parts or products are warranted to be free from defects in materials and workmanship forthirty (30) days or for the remainder of the Limited Warranty Period, whichever is longer.TOSHIBA IS NOT RESPONSIBLE FOR (1) DAMAGE TO OR LOSS OF ANY PROGRAMS,DATA, OR INFORMATION ON THE PRODUCT BEING SERVICED, OR (2) THERESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THANSOFTWARE INSTALLED BY TOSHIBA WHEN THE PRODUCT WAS MANUFACTURED.
A Toshiba America Information System (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that the our website is already updated and she can successfully process ordering the recovery media...
for her computer and TAIS has advised our customer after she processed ordering the recovery media on our website TAIS will process a full refund for the amount that she paid. Our customer agreed. If the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have complied to the Toshiba laptop warranty and have come to the conclusion they can replace a laptop. I purchased this laptop and it had issues from the beginning with the cooling system. I sent it in to TASI repair facilities to have it repaired already. It was their at the repair facilities that my computer came back worse than when I sent it in originally for.
There are issues that seem to be common with this model laptop. I have looked on the internet just to validate my sentiments. It is an issue with the laptop in general that should be easily fixable. However it was sent back stating that there was no issues with the laptop.
I have done some research and found a several other customers who have had this same issue with the over heating with the cooling system. So for TASI to say nothing was wrong with the laptop is totally false. Now they want to assure me that the laptop will be fixed when it should have been repaired correctly in the first place.
I believe this is a defective laptop and I am requesting a replacement laptop or refund. I am totally baffled that my first Toshiba purchase ever that I have to result to these means. I do not consider this matter closed
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
First of all Toshiba only responded after the Revdex.com contacted them. I know this because the caller identified themselves as responding to a Revdex.com complaint. They NEVER responded to me. Secondly, the DVD player was replaced with one that doesn't work. I attempted to contact them, got some one in Manila. I don't deal with Manila. When I asked her for a US number or address, she said she didn't have one to give me. In my first complaint, I said that I was afraid that Toshiba would drag their feet, ignore my issue until the warranty expired. Well, that is exactly what they did. Toshiba may think the issue is a closed, but itis not. I have asked several times for a phone number or someone from the Irvine Office call me. I did get a call from someone named Dawn.,She explained that they were responding to a Revdex.com complaint. So you see, Toshiba doesn't give a damn about their customers. If anyone there has any balls, they can call me, ###-###-####.
Revdex.com:
I have spoke with a representative from Toshiba today and I am still waiting for a tracking number for the "replacement TV". This is now the third time a TV has been promised to be sent. Toshiba said that it would be 7-10 business days before I will have a tracking number and date for the New TV to arrive. I would like to wait to close this case until I have the received the TV. Only because of the previous promises of a new TV and then two days later they changed their minds and did not want to replace the defective TV. Thank you for assistance in expediting this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer was able to speak to one of our case managers and has offered a $100.00 check for refund due to the lost shipment. Our customer agreed and accepted...
the offer. TAIS has advised our customer that it will be process within 7-10 business days. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research our
customer was able to speak to one of our case managers and has informed that
Toshiba did not provide a loaner computer in accordance to the standard limited
warranty....
Our representative created a depot repair order for the unit and currently
our customer is waiting for the box that they can use sending their computer to
our depot repair facility to have it diagnose and fixed under FedEx tracking
number [redacted]. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaint. After doing a research TAIS has found out that there was a missing “blue part” on the USB and at the same time the hinge is broken. Our customer has a Standard Limited Warranty that covers a Toshiba Notebook Depot Service in the US and was able to send the unit in for a Depot Repair Service, prior to sending the unit it was diagnosed that there was a Missing Component/Part and at the same time a broken hinge. The Standard Limited Warranty can cover replacement of parts however when it comes to Missing Components and cosmetic damages or damage that was caused by misuse, mishandling, accidental or otherwise it cannot be covered under our Standard Limited Warranty and that’s the reason why our customer was Quoted for the total amount of $70.56 not $750.00 and since the customer decided not to pay the certain amount, the unit was sent back the unit unrepaired. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer was able to speak to one of our case manager representatives. The representative processed resending another recovery media to our customer under...
[redacted] tracking number [redacted] and the unit was delivered to our customer location Feb. 17, 2015 10:39 AM MT. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer reported the Driver issue outside the warranty and in accordance of the Standard Limited Warranty of the computer seeing as the customer has exceeded the warranty...
period they are now responsible for any/and or technical assistance. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer was able to speak to one of our case managers and they processed a depot repair order for the unit to have it check and diagnose by our technicians. At this time we...
consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research the customer’s Tablet received in our repair facility last 02/24/2015 and they processed the repair in accordance of the standard limited warranty of the unit. TAIS has shipped the unit back to our customer and it was delivered Tuesday 03/03/2015 10:49am under the FedEx tracking number [redacted]. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer’s computer was out of warranty since 05/11/2014 however, TAIS has been provided and process a [redacted] repair last 06/23/2014 as a onetime courtesy repair for our...
customer's unit and it was shipped back repaired last 07/15/2014 under FedEx tracking number. Seeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistance. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Case number [redacted]When...
I answer the phone from phone number [redacted] the person calling hangs up. When I try calling the number I get a recording that the number is wrong. So the business is full of it when they say that they have tried to resolve this
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was contacted by a Toshiba representative. They called late last Friday afternoon. I was questioned about the computer. I got the impression that the questions asked implied that I have misused the product. I was told by a repair center associate that the warranty basically assumes the consumer has misused the product and they will be charged. The warranty is not often upheld. My worry is that I am going to send in my laptop and they are going to say that the computer was been dropped, misused, etc. and I will be responsible to pay the repair cost. The repair cost is twice the cost of the laptop.I was not offered the option to get a refund. When I initially filed this complaint, my preferred resolution was to get a refund. I am thoroughly displeased with Toshiba and the product. I do not consider this case closed until I either get a refund OR the laptop is fixed without a fee.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In this warranty statement the declare that the software boot-up is available at their web-site. IT IS NOT AVAILABLE OF THE MACHINE TOSHIBA SOLD ME! That is the issue. I would have purchased it if it was available.
Software, if any, distributed with the Product under theToshiba brand name is licensed to you and subject to the end-user license agreement presented to youduring Product boot-up and available at laptops.toshiba.com/eula]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the exact discussion I had with Toshiba multiple times. I have been telling them that the laptop has been overheating after the error message about cooling system failing. They keep saying the broken screen is not related overheating which is exactly what I am disputing. I sent the laptop for repair and they fixed the cooling fan related problem and refused to fix the broken screen unless I pay $490. They have not even put any effort to do the required testing and confirm if a laptop screen can break because of overheating. After they fixed the cooling fan problem the laptop no longer overheats but the touch screen completely stopped working. My issue is not resolved and Toshiba has not made any good faith effort to resolve the issue
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.#[redacted] Complaint Type: Business Complaint I need to respond more thoroughly to the Rejection of the Complaint by Toshiba on 08/21/2015 My husband called Toshiba Support and they told him it was REQUIRED that service was done over the phone. Toshiba Support then took over my husbands laptop remotely. Toshiba support then backed-up the external hard drive. My husband did NOT refuse to back it up. Toshiba backed it up. Toshiba thought it was a software problem. My husband did not think USB ports weren't working due to software problem. He told them he thought it was a hardware problem. Toshiba charged my husband $70.00 for the software service-reduced from $90.00 charge Toshiba wanted because my husband told Toshiba he did not think a software service was necessary. Toshiba took over the laptop for seven hours and did not fix a thing. Then Toshiba did a factory reset-meaning all information was wiped clean. That is why it was backed-up. So the information and files could be put back. Back-up was NEVER REFUSED. Then Toshiba charged $30.00 to have the laptop sent to them for examination. It was sent to find out why the USB ports did not work. Instead Toshiba told him he could have the hinges fixed for $70.00. My husband said he would pay $70.00 for the hinges, but the main problem was the USB ports. When my husband called to authorize repair of the hinges, Toshiba then finally addressed the USB ports (the main issue). Toshiba told my husband he would need a new motherboard which would cost $750.00. Of course, since we have a two year warranty and the hardware a/k/a motherboard stopped working after less than a year, it should be covered. Furthermore, they want to charge $750.00 for a part when the laptop cost about $500.00 new. My husband still wanted the hinges fixed, but was told the laptop would have to returned to him and the sent back to Toshiba!? Toshiba generously sent back the unfixed, broken laptop back to my husband free of charge.Would like the 15.6 Satellite Toshiba laptop replaced or at the very least repaired for free. An apology for extremely poor customer service would also be nice.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer's computer was already out of warranty since last June of 2015. Our customer was able to speak with one of our case managers and they found out that the last repair of the unit was made before the warranty expired last (Jun 17, 2015) and in accordance to the Standard Limited Warranty of the computer Toshiba has a one (1) year "Limited Warranty Period" after the date it was purchase. Seeing as the customer has exceeded the warranty period they are now responsible for any repairs/and or technical assistance. Our customer may contact Toshiba Repair Services at [redacted].What Does Your Warranty Cover? Toshiba America Information Systems, Inc. (“Toshiba”) warrantsthat the Toshiba branded product you purchased for your end use (“Product”) is free from defects inmaterials and workmanship under normal use during the Limited Warranty Period. This LimitedWarranty covers the Product for warranty service only within the country where the Product wasoriginally purchased and only covers Products purchased as new.How Long Does This Warranty Last? One (1) year after the date of your purchase (“LimitedWarranty Period”). The Limited Warranty Period for the rechargeable battery included with theProduct is one (1) year from the date of your purchase.What Will Toshiba Do? If the Product fails to work as warranted, Toshiba will, in its sole discretion,repair or replace the Product or part with a new or remanufactured product/part that is at leastequivalent to the original Product/part. This is your sole and exclusive remedy for breach of warranty.Replacement parts or products are warranted to be free from defects in materials and workmanship forthirty (30) days or for the remainder of the Limited Warranty Period, whichever is longer.TOSHIBA IS NOT RESPONSIBLE FOR (1) DAMAGE TO OR LOSS OF ANY PROGRAMS,DATA, OR INFORMATION ON THE PRODUCT BEING SERVICED, OR (2) THERESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THANSOFTWARE INSTALLED BY TOSHIBA WHEN THE PRODUCT WAS MANUFACTURED.
A Toshiba America Information System (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that the our website is already updated and she can successfully process ordering the recovery media...
for her computer and TAIS has advised our customer after she processed ordering the recovery media on our website TAIS will process a full refund for the amount that she paid. Our customer agreed. If the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have complied to the Toshiba laptop warranty and have come to the conclusion they can replace a laptop. I purchased this laptop and it had issues from the beginning with the cooling system. I sent it in to TASI repair facilities to have it repaired already. It was their at the repair facilities that my computer came back worse than when I sent it in originally for.
There are issues that seem to be common with this model laptop. I have looked on the internet just to validate my sentiments. It is an issue with the laptop in general that should be easily fixable. However it was sent back stating that there was no issues with the laptop.
I have done some research and found a several other customers who have had this same issue with the over heating with the cooling system. So for TASI to say nothing was wrong with the laptop is totally false. Now they want to assure me that the laptop will be fixed when it should have been repaired correctly in the first place.
I believe this is a defective laptop and I am requesting a replacement laptop or refund. I am totally baffled that my first Toshiba purchase ever that I have to result to these means. I do not consider this matter closed
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
First of all Toshiba only responded after the Revdex.com contacted them. I know this because the caller identified themselves as responding to a Revdex.com complaint. They NEVER responded to me. Secondly, the DVD player was replaced with one that doesn't work. I attempted to contact them, got some one in Manila. I don't deal with Manila. When I asked her for a US number or address, she said she didn't have one to give me. In my first complaint, I said that I was afraid that Toshiba would drag their feet, ignore my issue until the warranty expired. Well, that is exactly what they did. Toshiba may think the issue is a closed, but itis not. I have asked several times for a phone number or someone from the Irvine Office call me. I did get a call from someone named Dawn.,She explained that they were responding to a Revdex.com complaint. So you see, Toshiba doesn't give a damn about their customers. If anyone there has any balls, they can call me, ###-###-####.
Revdex.com:
I have spoke with a representative from Toshiba today and I am still waiting for a tracking number for the "replacement TV". This is now the third time a TV has been promised to be sent. Toshiba said that it would be 7-10 business days before I will have a tracking number and date for the New TV to arrive. I would like to wait to close this case until I have the received the TV. Only because of the previous promises of a new TV and then two days later they changed their minds and did not want to replace the defective TV. Thank you for assistance in expediting this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]