A Toshiba America Information System
(TAIS) representative has been in contact with our customer.
TAIS
has apologized for the inconvenience our customer has experienced. TAIS has
advised our customer that this case will be forwarded to our order desk
department and advised that...
within 1-2 business days one of our representatives
will call her to discuss about the replacement of her computer. Our customer
agreed with that. If the customer has any questions or concern they may contact
us at ###-###-####, at this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer spoke to one of our case managers and they processed a re-authorization order to be able to send the computer back to our depot repair facility to diagnose and check...
physically what would be the issue. Our representative processed a free box that our customer can use to send the computer going to our depot repair facility. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that unit has on-going issue with the 3rd party website using IE browserOur customer was able to speak with one of the corporate officers and was advised...
that his computer needs to be troubleshoot with a senior software technician to isolate the case and issue also to have it fix.And it shows on the last converstaion of (TAIS) software tech with our customer, the 3rd party issue was resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been telling since day 1 that the laptop has overheated because of cooling system failure and if Toshiba is blatantly denying I don't know what else I can do since they fixed the heating problem when they received the laptop at the facility. I do not agree that the laptop was not overheating.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I NEVER ACCEPTED ANY OFFER FROM TOSHIBA AND ALWAYS INSISTED THAT THEY TREAT ME AS A SENIOR CITIZEN FAIRLY. THEY HAVE NOT FULLFILLED THEIR COMMITMENT IN HONORING THEIR WARRANTY. IT IS TRULY SAD THAT WHEN YOU BUY A PRODUCT FROM TOSHIBA THAT THEY FAIL TO STAND BEHIND THEIR PRODUCTS. I WAS NOT COMPENSATED ACCORDING TO THEIR WARRANTY GURANTEE. ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Have called and reached out via their acclaim.toshiba.com and am not offered a repair or replacement. This product is the only product I need or want and I have budget conserns to be aware of. Talked to [redacted] 12/30/15 at 10:50 am ref [redacted] and [redacted] 1/6/16 at 11:20 am. Ref# [redacted] where she stated to process the RMA through the website and that I would be offered an exchange. The exchange option says unavailable and is grayed out. This again is for [redacted] serial number sn [redacted] purchased for $219.99 currently listed at [redacted] for $229.99 or [redacted] for $214.99. Looking for exchange, repair or a check for the purchase price. Thanks,
[redacted]
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that the customer originally placed order [redacted], which they had issues with and set up for a return/exchange. At that time the price of the laptop had dropped and the specifications had increased. So, rather than before an exchange, our customer placed a new order, [redacted] for the system, with the current specifications and price. Our customer has been contacted by one of the representative of Toshiba Direct on 12/16/2014 by phone, obtained the full credit card number and process the refund under [redacted]. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research, TAIS found out that the unit was purchased last February 2014 and the Warranty has expired last February 2015. TAIS found out that the issue of the unit is somehow,...
hardware related and needs to be fixed by a Technician. Seeing that our customer has exceeded the warranty period they are now responsible for any repairs/and or technical assistance. For Out of Warranty Repairs, they may contact Toshiba Repair Services at 1-800-438-3910. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaint. After doing a research TAIS found out that our customer was able to speak with one of our technical support representative and they have authorized another repair for the unit of our customer. The...
repair was completed and they shipped the unit going back to our customer’s location last 10/28/2015 and it was delivered last 10/30/2015 5:12pm under FedEx tracking number [redacted]. If our customer has any questions or concern they may contact our technical support department at 1-800-457-7777. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representativehas reviewed our customer complaint. After doing a research TAIS found out thatour customer has been contacted by our refund specialist and they apologizedfor the inconvenience our customer has experienced. TAIS has informed ourcustomer that...
the refund request was already processed and they advised that itmight not show on their account immediately. Our customer agreed and understoodthat. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer was able to spoke to one of our Corporate department representative and has informed that any physical or accidental damage on the computer is not covered under...
the Standard Limited Warranty (SLW) and that was the reason why our customer was referred to Toshiba Repair Services (TRS) because the computer’s warranty already expired and since the issue is not part of the warranty, the customer will shoulder the repair cost. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the tablet back repaired and consider this closed as long as it keeps working.
Regards,
[redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer’s complaint. Upon checking on the given information on the complaint of our customer, we did not see any records or documents for the particular issue. For more information you may visit [redacted] or call our Technical Support department at ###-###-#### so that we can address your concern further. At this time we consider this matter closed.
Yes, the company [redacted] was aware the destination was Canada.They, like [redacted], and many others, collect local taxes so the shipment arriveswithout any C.O.D. charges
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Attention : [redacted] Case ID. [redacted] 5-26-015 This is a on going with Toshiba about a laptop . I have given Toshiba more than a chance to fix this laptop , it has been Plagued with problems since I bought it and had to purchase their plan for tech support . I believe their is something wrong with this laptop I have had to call for help from their tech support at least 20 times and as of today I had to call again for a repeating problem , they work on the problems but to no a veil . They have reset this laptop but I still have a continuing problem of Green Screen they work on it but it still comes back I was assured on 5-18-015 after tech support worked on it again that the problem was fixed for good , it came back on 5-26-015 , there is something wrong with this laptop . This is not normal to have this many problems with a laptop , this is not my first one , I have a older one 6 years old still works and never had issues like this , I have asked friends about this green screen problem they tell me they never heard of it . Most of the other problems have been corrected , this green screen problem will not go away , one of the techs even said there is something wrong internal on this laptop . My tech support plan expires 6-8-015 then what , I hate calling tech support every 7 to 10 days because all video is a green screen .What they did today has been done a least 4 other times and that means I will have a problem again . Toshiba needs to address the issues with this laptop , they can check all the issues and how much time in hours this laptop has been worked on everything is recorded with tech support . I would like to reopen the case ID [redacted] with Toshiba again . �...⇄ Thank You �...⇄ [redacted] ...⇄ />
...⇄ [redacted] [redacted] ...⇄ [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I have contacted the tech support that they suggested and none of their tech support could get it to work even when they remotely accessed my computer. The disk that they sent me with the serial number that they mentioned does not work. A tech even took a snapshot of the disk to send to Toshiba headquarters because it does not work and they could not get it to work. I asked them why don;t they send me a new replacement WINDVD that works and they have not done so. The last time I heard from a tech was when thy told me they was sending my problem to Toshiba headquarters for resolution I am still waiting so I filed a complaint with you because I have been given the run around with no resolution. I have a record of more than five calls to Toshiba on this matter as well as a written on line to their customer service for assistance. Why the company cannot just send me a replacement disk with a operating multi CD player that is operational. I am really not understanding why such a large company cannot ensure that their products function properly is beyond my understanding.. Again what they have written about my contacting their tech support as a rationale is bogus, because like I said I did that first and could not get the assistance needed in getting the player operational, their tech support could not get it to work. I appreciate your assistance in this matter in addressing this complaint I notice some others have complaint about Toshiba product with not resolution, If I get out of this situation amicably I will not purchase another Toshiba product. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
PS I have dropped the computer off at the location you provided. I am currently waiting for an answer to whether it will be fixed. If it is fixed, under
Warranty I will be extremely satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am not satisifed because I have been told since August 3 to 4 weeks and still going I spoke with [redacted] last week and was assuring me it would be here by Friday, Today is Friday and still nothing
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has offered to send the computer to our Toshiba Engineers repair facility for them to check and diagnose the issue. TAIS has...
advised our customer that we will send a free box that she can use sending the unit going to our repair facility. Our customer agreed to that offer. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Toshiba can refer to its website all it wants, but the warranty that [redacted] gave me for my Toshiba product stated (both verbally and in writing) that I had a 1-year warranty for my DVD/VCR player. Otherwise, I wouldn't have bought it in the first place. So this really is consumer fraud.
Regards,
[redacted]
A Toshiba America Information System
(TAIS) representative has been in contact with our customer.
TAIS
has apologized for the inconvenience our customer has experienced. TAIS has
advised our customer that this case will be forwarded to our order desk
department and advised that...
within 1-2 business days one of our representatives
will call her to discuss about the replacement of her computer. Our customer
agreed with that. If the customer has any questions or concern they may contact
us at ###-###-####, at this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer spoke to one of our case managers and they processed a re-authorization order to be able to send the computer back to our depot repair facility to diagnose and check...
physically what would be the issue. Our representative processed a free box that our customer can use to send the computer going to our depot repair facility. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that unit has on-going issue with the 3rd party website using IE browserOur customer was able to speak with one of the corporate officers and was advised...
that his computer needs to be troubleshoot with a senior software technician to isolate the case and issue also to have it fix.And it shows on the last converstaion of (TAIS) software tech with our customer, the 3rd party issue was resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been telling since day 1 that the laptop has overheated because of cooling system failure and if Toshiba is blatantly denying I don't know what else I can do since they fixed the heating problem when they received the laptop at the facility. I do not agree that the laptop was not overheating.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I NEVER ACCEPTED ANY OFFER FROM TOSHIBA AND ALWAYS INSISTED THAT THEY TREAT ME AS A SENIOR CITIZEN FAIRLY. THEY HAVE NOT FULLFILLED THEIR COMMITMENT IN HONORING THEIR WARRANTY. IT IS TRULY SAD THAT WHEN YOU BUY A PRODUCT FROM TOSHIBA THAT THEY FAIL TO STAND BEHIND THEIR PRODUCTS. I WAS NOT COMPENSATED ACCORDING TO THEIR WARRANTY GURANTEE. ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Have called and reached out via their acclaim.toshiba.com and am not offered a repair or replacement. This product is the only product I need or want and I have budget conserns to be aware of. Talked to [redacted] 12/30/15 at 10:50 am ref [redacted] and [redacted] 1/6/16 at 11:20 am. Ref# [redacted] where she stated to process the RMA through the website and that I would be offered an exchange. The exchange option says unavailable and is grayed out. This again is for [redacted] serial number sn [redacted] purchased for $219.99 currently listed at [redacted] for $229.99 or [redacted] for $214.99. Looking for exchange, repair or a check for the purchase price. Thanks,
[redacted]
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that the customer originally placed order [redacted], which they had issues with and set up for a return/exchange. At that time the price of the laptop had dropped and the specifications had increased. So, rather than before an exchange, our customer placed a new order, [redacted] for the system, with the current specifications and price. Our customer has been contacted by one of the representative of Toshiba Direct on 12/16/2014 by phone, obtained the full credit card number and process the refund under [redacted]. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research, TAIS found out that the unit was purchased last February 2014 and the Warranty has expired last February 2015. TAIS found out that the issue of the unit is somehow,...
hardware related and needs to be fixed by a Technician. Seeing that our customer has exceeded the warranty period they are now responsible for any repairs/and or technical assistance. For Out of Warranty Repairs, they may contact Toshiba Repair Services at 1-800-438-3910. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaint. After doing a research TAIS found out that our customer was able to speak with one of our technical support representative and they have authorized another repair for the unit of our customer. The...
repair was completed and they shipped the unit going back to our customer’s location last 10/28/2015 and it was delivered last 10/30/2015 5:12pm under FedEx tracking number [redacted]. If our customer has any questions or concern they may contact our technical support department at 1-800-457-7777. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representativehas reviewed our customer complaint. After doing a research TAIS found out thatour customer has been contacted by our refund specialist and they apologizedfor the inconvenience our customer has experienced. TAIS has informed ourcustomer that...
the refund request was already processed and they advised that itmight not show on their account immediately. Our customer agreed and understoodthat. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer was able to spoke to one of our Corporate department representative and has informed that any physical or accidental damage on the computer is not covered under...
the Standard Limited Warranty (SLW) and that was the reason why our customer was referred to Toshiba Repair Services (TRS) because the computer’s warranty already expired and since the issue is not part of the warranty, the customer will shoulder the repair cost. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the tablet back repaired and consider this closed as long as it keeps working.
Regards,
[redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer’s complaint. Upon checking on the given information on the complaint of our customer, we did not see any records or documents for the particular issue. For more information you may visit [redacted] or call our Technical Support department at ###-###-#### so that we can address your concern further. At this time we consider this matter closed.
Yes, the company [redacted] was aware the destination was Canada.They, like [redacted], and many others, collect local taxes so the shipment arriveswithout any C.O.D. charges
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Attention : [redacted] Case ID. [redacted] 5-26-015 This is a on going with Toshiba about a laptop . I have given Toshiba more than a chance to fix this laptop , it has been Plagued with problems since I bought it and had to purchase their plan for tech support . I believe their is something wrong with this laptop I have had to call for help from their tech support at least 20 times and as of today I had to call again for a repeating problem , they work on the problems but to no a veil . They have reset this laptop but I still have a continuing problem of Green Screen they work on it but it still comes back I was assured on 5-18-015 after tech support worked on it again that the problem was fixed for good , it came back on 5-26-015 , there is something wrong with this laptop . This is not normal to have this many problems with a laptop , this is not my first one , I have a older one 6 years old still works and never had issues like this , I have asked friends about this green screen problem they tell me they never heard of it . Most of the other problems have been corrected , this green screen problem will not go away , one of the techs even said there is something wrong internal on this laptop . My tech support plan expires 6-8-015 then what , I hate calling tech support every 7 to 10 days because all video is a green screen .What they did today has been done a least 4 other times and that means I will have a problem again . Toshiba needs to address the issues with this laptop , they can check all the issues and how much time in hours this laptop has been worked on everything is recorded with tech support . I would like to reopen the case ID [redacted] with Toshiba again . �...⇄ Thank You �...⇄ [redacted]
...⇄ /> ...⇄ [redacted] [redacted] ...⇄ [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I have contacted the tech support that they suggested and none of their tech support could get it to work even when they remotely accessed my computer. The disk that they sent me with the serial number that they mentioned does not work. A tech even took a snapshot of the disk to send to Toshiba headquarters because it does not work and they could not get it to work. I asked them why don;t they send me a new replacement WINDVD that works and they have not done so. The last time I heard from a tech was when thy told me they was sending my problem to Toshiba headquarters for resolution I am still waiting so I filed a complaint with you because I have been given the run around with no resolution. I have a record of more than five calls to Toshiba on this matter as well as a written on line to their customer service for assistance. Why the company cannot just send me a replacement disk with a operating multi CD player that is operational. I am really not understanding why such a large company cannot ensure that their products function properly is beyond my understanding.. Again what they have written about my contacting their tech support as a rationale is bogus, because like I said I did that first and could not get the assistance needed in getting the player operational, their tech support could not get it to work. I appreciate your assistance in this matter in addressing this complaint I notice some others have complaint about Toshiba product with not resolution, If I get out of this situation amicably I will not purchase another Toshiba product. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
PS I have dropped the computer off at the location you provided. I am currently waiting for an answer to whether it will be fixed. If it is fixed, under
Warranty I will be extremely satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am not satisifed because I have been told since August 3 to 4 weeks and still going I spoke with [redacted] last week and was assuring me it would be here by Friday, Today is Friday and still nothing
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has offered to send the computer to our Toshiba Engineers repair facility for them to check and diagnose the issue. TAIS has...
advised our customer that we will send a free box that she can use sending the unit going to our repair facility. Our customer agreed to that offer. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Toshiba can refer to its website all it wants, but the warranty that [redacted] gave me for my Toshiba product stated (both verbally and in writing) that I had a 1-year warranty for my DVD/VCR player. Otherwise, I wouldn't have bought it in the first place. So this really is consumer fraud.
Regards,
[redacted]