A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 11/10/14, 11/11/14, and 11/12/4 however, our customer has not returned any of correspondence requests. If the customer has any questions and concern they...
may contact us at 949-461-4321. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has contacted our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has informed our customer that we will send her computer to our VIP repair to have it repaired for free. TAIS has advised our customer...
that she will receive a box that she can use sending the computer to our Toshiba Engineers repair facility. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be the only answer I will recive therefore I will just take my business elsewhere in the future.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer’s unit was already out of warranty. Our customer’s unit encountered an issue that the unit was locking up / hangs last March 2015 and from there they found out that Re-imaging the Hard Disk Drive will resolve the problem. Our customer was offered to setup a repair with Toshiba Repair Services, as our Out of Warranty Services however, the customer declined. At this time, we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will respond in kind by shipping said laptop to the engineers and await their report on the unit. Until that time I will not consider this matter resolves nor will I forget the treatment my wife and I had to endure in order to receive help from Toshiba USA Corporate office. Once the results of the diagnosis from the engineers at Toshiba USA have been received and reviewed by corporate, My Wife and myself we will determine where to go from then. I will not consider this matter resolved until my belongings have been returned to me with a replacement (new) Laptop.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research our
customer was able to speak to one of our case manager representatives and was
informed that replace is not the option however they provided a repair for the
unit in...
accordance to the standard limited warranty of the computer and advised
that our technicians will diagnose the problem and have it repaired. The unit
was received in our facility last 04/06/2015 and currently the repair status of
the unit is waiting for the parts to be delivered. At this time we consider
this matter closed.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[It was out of warranty but sold under false pretenses, being manufactured for [redacted] and not the standard quality I have been used to over the years in Toshiba. It sounds like they will do nothing, but I will publish the pictures of my broken machine. So sad, and I thought they were a reputable company. I sit here typing on my laptop with a monitor plugged in, the only way I can use it. I am going to continue publishing about this and publish the pictures of the defects in the hinges and the poor quality. I still think they should at least refund my money. I paid over $700 for it. I will accept half of the that, $350 dollars. ]Regards,[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS has informed our customer that any physical or accidental damage (meaning not intended damage) is not covered under the Standard Limited Warranty (SLW). Our customer was also...
told by one of the Authorized Service Providers (ASP) that they will not continue the repair since there’s a crack on the back of the screen. If our customer wishes to continue the repair, they will need to shoulder the cost since the issue is not part and covered by the Standard Limited Warranty (SLW). At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The VGA port issue was due to faulty soldering not neglect, misuse nor abuse. While the monetary sum at the time was not great the issue is with repeated problems which are increasing in cost with each repair. the last repair was for over $550. The original cost of the unit was around $700 retail. With the total costs of keeping a working unit now exceeding $1400 it is totally unacceptable that you would tell me the matter is resolved. My unit now has two inoperative USB ports that were working and now are not. The repair of the motherboard and the inadequacy of product testing is evident in the condition of the unit I received in return. I fail to understand why you choose to ignore this issue and say "matter resolved." Unless some thing is done to resolve the issue I will refute the latest $550 repair through American Express card company and will seek resolution in small claims court.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. And TAIS has made multiple attempts to contact our customer by telephone however, the customer has not returned any of correspondence requests. If the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS received our customer’s unit on 8/20/2014 in our repair facility and determined that there is a Physical Damaged (dock board, hinge assembly, & LCD cover), which is interconnected to what is happening on the computer because according to our customer when she tried to plugged in the charger the light indicator lit up which means the unit has a power. Our customer was advised that we can send it to our VIP/Toshiba Engineer’s repair so we can have a final diagnosis for the unit and set the right expectation that she will be quoted once they determined the damaged is not covered by the warranty. However our customer declined that offer. At this time we consider this matter closed.
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. After doing a research our customer warranty for their computer
has already expired on 07/13/2014. And as per the Standard Limited Warranty our
customer has a 1 year limited period. The computer Satellite P55T Model # [redacted] did not find any defects or part defects based on the standards
of the unit. The problem acquire outside the Standard Limited Warranty and in
accordance of the warranty seeing as the customer has exceeded the warranty
period they are now responsible for any repairs and or technical assistance. At
this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer was informed that in accordance to the Standard Limited Warranty any physical and accidental damage is not covered under it. Therefore, our customer is responsible now...
for the repair cost of the unit that they have. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer has been contacted by one of our corporate representative and they found out that our customer was dealing with Toshiba Repair Services ([redacted]) which is a 3rd party...
company TAIS has no ability to access, manage, or modify their system. If the customer has any questions or concern they may contact our Technical Support Department at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In order to get a response from Toshiba, I had to originally file with the Revdex.com (Complaint [redacted]) over a battery issue. Toshiba provided a reasonable response and sent me a new battery with instructions on how to replace the battery on my laptop. Their instructions were incomplete, and I tried contacting them via email on 25 MAy. I left voicemails with [redacted] (their Revdex.com respresentative) on 29 May, 2 June, and 5 June but have received no response. I agreed to close the complaint once I was able to satisfactorily install the battery. Because Toshiba has reverted to no responses, I am forced to open a new complaint to answer a simple question.I want an explanation of the type of screw used to secure the laptop back to the laptop. It is not covered in the videos provided to remove the cover, and I cannot identify the type. Or, Toshiba may provide me with a screwdriver that removes the screw.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer's unit was repaired last 11/03/2015 and delivered to our customer's location last 11/06/2015. After more than a moth our customer called us...
01/17/2016 to report an issue with the unit. Our customer was able to speak with one of our technical support representative and they found out that the computer has a software issue. Our representative has offered to process troubleshooting on the unit, however our customer declined. Based on our records the computer has a software issue that can be resolved by performing troubleshooting and run some diagnostic program. If our customer has any questions or concern they may contact us at 855-674-3553.
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research our customer has been assisted by one of our senior case managers and has advised that the refund for his computer is not the option and our customer has offered a free shipping as...
a onetime courtesy and process Depot repair order so our customer’s computer will be send to our depot repair facility to have it fixed. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.a notebook computer shipped to this firm for repair was lost in transit. I am asking for an additional $100 compensation for this company for the balance of my loss that was not reimbursed by [redacted]. Toshiba assigned an incident number [redacted]. this was done on January 27th of this year. Since then I have called at least once a week to track the progress of this claim. two months ago I was told that a payment would be made in eight to ten days. yesterday I was told that the payment is in process and would be sent to me in four to eight weeks. previously, I reported this problem to your Revdex.com # [redacted] which Toshiba ignored.a refund of $100.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am very shocked to learn that Toshiba's warranty does not cover anything "plastic." The computer is mostly made of plastic! It is difficult to read the language in a warranty when shopping in a crowded store. If I had read that, I wouldn't have purchased the computer at all.I hope this complaint and Toshiba response will be available on the Revdex.com website for future laptop computer purchasers to read.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer called our technical support department after receiving the computer came from our Depot repair facility and our customer was assisted regarding...
the error message and the No Boot issue of the unit. Our customer was offered to send the unit back to our Depot repair facility for rework to address the issues after the first repair. Our customer agreed to that offer. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 11/10/14, 11/11/14, and 11/12/4 however, our customer has not returned any of correspondence requests. If the customer has any questions and concern they...
may contact us at 949-461-4321. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has contacted our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has informed our customer that we will send her computer to our VIP repair to have it repaired for free. TAIS has advised our customer...
that she will receive a box that she can use sending the computer to our Toshiba Engineers repair facility. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be the only answer I will recive therefore I will just take my business elsewhere in the future.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer’s unit was already out of warranty. Our customer’s unit encountered an issue that the unit was locking up / hangs last March 2015 and from there they found out that Re-imaging the Hard Disk Drive will resolve the problem. Our customer was offered to setup a repair with Toshiba Repair Services, as our Out of Warranty Services however, the customer declined. At this time, we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will respond in kind by shipping said laptop to the engineers and await their report on the unit. Until that time I will not consider this matter resolves nor will I forget the treatment my wife and I had to endure in order to receive help from Toshiba USA Corporate office. Once the results of the diagnosis from the engineers at Toshiba USA have been received and reviewed by corporate, My Wife and myself we will determine where to go from then. I will not consider this matter resolved until my belongings have been returned to me with a replacement (new) Laptop.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research our
customer was able to speak to one of our case manager representatives and was
informed that replace is not the option however they provided a repair for the
unit in...
accordance to the standard limited warranty of the computer and advised
that our technicians will diagnose the problem and have it repaired. The unit
was received in our facility last 04/06/2015 and currently the repair status of
the unit is waiting for the parts to be delivered. At this time we consider
this matter closed.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[It was out of warranty but sold under false pretenses, being manufactured for [redacted] and not the standard quality I have been used to over the years in Toshiba. It sounds like they will do nothing, but I will publish the pictures of my broken machine. So sad, and I thought they were a reputable company. I sit here typing on my laptop with a monitor plugged in, the only way I can use it. I am going to continue publishing about this and publish the pictures of the defects in the hinges and the poor quality. I still think they should at least refund my money. I paid over $700 for it. I will accept half of the that, $350 dollars. ]Regards,[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS has informed our customer that any physical or accidental damage (meaning not intended damage) is not covered under the Standard Limited Warranty (SLW). Our customer was also...
told by one of the Authorized Service Providers (ASP) that they will not continue the repair since there’s a crack on the back of the screen. If our customer wishes to continue the repair, they will need to shoulder the cost since the issue is not part and covered by the Standard Limited Warranty (SLW). At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The VGA port issue was due to faulty soldering not neglect, misuse nor abuse. While the monetary sum at the time was not great the issue is with repeated problems which are increasing in cost with each repair. the last repair was for over $550. The original cost of the unit was around $700 retail. With the total costs of keeping a working unit now exceeding $1400 it is totally unacceptable that you would tell me the matter is resolved. My unit now has two inoperative USB ports that were working and now are not. The repair of the motherboard and the inadequacy of product testing is evident in the condition of the unit I received in return. I fail to understand why you choose to ignore this issue and say "matter resolved." Unless some thing is done to resolve the issue I will refute the latest $550 repair through American Express card company and will seek resolution in small claims court.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. And TAIS has made multiple attempts to contact our customer by telephone however, the customer has not returned any of correspondence requests. If the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS received our customer’s unit on 8/20/2014 in our repair facility and determined that there is a Physical Damaged (dock board, hinge assembly, & LCD cover), which is interconnected to what is happening on the computer because according to our customer when she tried to plugged in the charger the light indicator lit up which means the unit has a power. Our customer was advised that we can send it to our VIP/Toshiba Engineer’s repair so we can have a final diagnosis for the unit and set the right expectation that she will be quoted once they determined the damaged is not covered by the warranty. However our customer declined that offer. At this time we consider this matter closed.
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. After doing a research our customer warranty for their computer
has already expired on 07/13/2014. And as per the Standard Limited Warranty our
customer has a 1 year limited period. The computer Satellite P55T Model # [redacted] did not find any defects or part defects based on the standards
of the unit. The problem acquire outside the Standard Limited Warranty and in
accordance of the warranty seeing as the customer has exceeded the warranty
period they are now responsible for any repairs and or technical assistance. At
this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer was informed that in accordance to the Standard Limited Warranty any physical and accidental damage is not covered under it. Therefore, our customer is responsible now...
for the repair cost of the unit that they have. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer has been contacted by one of our corporate representative and they found out that our customer was dealing with Toshiba Repair Services ([redacted]) which is a 3rd party...
company TAIS has no ability to access, manage, or modify their system. If the customer has any questions or concern they may contact our Technical Support Department at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In order to get a response from Toshiba, I had to originally file with the Revdex.com (Complaint [redacted]) over a battery issue. Toshiba provided a reasonable response and sent me a new battery with instructions on how to replace the battery on my laptop. Their instructions were incomplete, and I tried contacting them via email on 25 MAy. I left voicemails with [redacted] (their Revdex.com respresentative) on 29 May, 2 June, and 5 June but have received no response. I agreed to close the complaint once I was able to satisfactorily install the battery. Because Toshiba has reverted to no responses, I am forced to open a new complaint to answer a simple question.I want an explanation of the type of screw used to secure the laptop back to the laptop. It is not covered in the videos provided to remove the cover, and I cannot identify the type. Or, Toshiba may provide me with a screwdriver that removes the screw.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer's unit was repaired last 11/03/2015 and delivered to our customer's location last 11/06/2015. After more than a moth our customer called us...
01/17/2016 to report an issue with the unit. Our customer was able to speak with one of our technical support representative and they found out that the computer has a software issue. Our representative has offered to process troubleshooting on the unit, however our customer declined. Based on our records the computer has a software issue that can be resolved by performing troubleshooting and run some diagnostic program. If our customer has any questions or concern they may contact us at 855-674-3553.
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research our customer has been assisted by one of our senior case managers and has advised that the refund for his computer is not the option and our customer has offered a free shipping as...
a onetime courtesy and process Depot repair order so our customer’s computer will be send to our depot repair facility to have it fixed. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.a notebook computer shipped to this firm for repair was lost in transit. I am asking for an additional $100 compensation for this company for the balance of my loss that was not reimbursed by [redacted]. Toshiba assigned an incident number [redacted]. this was done on January 27th of this year. Since then I have called at least once a week to track the progress of this claim. two months ago I was told that a payment would be made in eight to ten days. yesterday I was told that the payment is in process and would be sent to me in four to eight weeks. previously, I reported this problem to your Revdex.com # [redacted] which Toshiba ignored.a refund of $100.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am very shocked to learn that Toshiba's warranty does not cover anything "plastic." The computer is mostly made of plastic! It is difficult to read the language in a warranty when shopping in a crowded store. If I had read that, I wouldn't have purchased the computer at all.I hope this complaint and Toshiba response will be available on the Revdex.com website for future laptop computer purchasers to read.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer called our technical support department after receiving the computer came from our Depot repair facility and our customer was assisted regarding...
the error message and the No Boot issue of the unit. Our customer was offered to send the unit back to our Depot repair facility for rework to address the issues after the first repair. Our customer agreed to that offer. At this time we consider this matter closed.