Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The computer is under warranty, they sent me pictures that does not show the type of damage that is stated in their reason for neglecting their responsibility. I think it is a scam because I know that I did not put a usb port in the wrong way and damage the port like they said. It clearly this was a poorly made machine. Then to offer to repair the laptop for over 400 dollars when the whole machine cost less than 300 is appalling. Toshiba needs to step up to the plate and fix the item that they warranted. Do they not care about their customer? This is something that the world needs to know, Toshiba will not honor there customers warranty's!!!!!!!
Regards,
[redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research our customer has been contacted by one of our corporate representative and discussed about the issue of her computer. Our customer has provided a onetime repair even though her unit...
is already out of warranty, the customer’s unit will send out to our repair facility (Tri-Star) to diagnose and check the issue. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear This is not an acceptable response. Toshiba's warranty is worthless, the machine was defective and needed a new motherboard. Canceling the warranty after fixing a defective machine is not acceptable.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated before the damage was caused by a faulty hinge and before I had sent in the laptop for repair I was told that the hinge was covered under the warranty. The hinge broke under normal use and never was it abused.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wish to inform TOSHIBA their product warranty and retailing ethics on matters "right out of the box" defective products is an absolute "farce" and if any prospective customer take the time to read it they would never purchase a TOSHIBA product. I or my family (and maybe friends) will never purchase another TOSHIBA product, and I will always discourage retailers and electronic customers to avoid TOSHIBA products as long as I live.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research our
customer was sent an email regarding to this information. They were advised
that the order attempted to utilize a coupon code cannot be combined with other
discounts or used on special promotions or clearance items pursuant to Toshiba’s
published Terms and Conditions. The item(s) ordered were already subject to a
special promotion and therefore the usage of his coupon cannot be honored. Our
customer was informed that the order has been canceled due to this information.
Toshiba
reserves the right to review all orders before they are accepted. Acceptance of
an order is at the sole discretion of Toshiba and an order is not accepted
until the order ships. When the order was reviewed, it was determined that the
order contained a coupon that was not valid with the current website promotion
for that product. The coupon code used, APRSAVINGS, states in the Terms and
Conditions that it is valid on regularly priced Toshiba branded products. The
item purchased was heavily discounted and therefore, the coupon code could not
be combined with website promotion.
Once
this was determined to be the case, the customer was notified that the order
was cancelled and the order could be placed as the current web price, but the
coupon could not be applied. We apologize for any inconvenience this has caused
and appreciate your interest in Toshiba. However, we will not offer the product
at the reduced price plus coupon discount.
Please
see the attached document of the promotion that clearly states the terms do not
allow this to be combined with other coupons or promotions. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. TAIS has confirmed that the unit will be sent to our VIP Repair Facilities to be fixed. TAIS has apologized for any inconvenience that the customer has experienced and assured the customer that...
the unit will be fixed and be back in its functional state. If our customer has any questions or concerns, they may contact us at 855-674-3553 from 8am-8pm EST from Mondays to Fridays.
Desired resolution would be if the computer if /and when it is shipped to me I would like a discount on this item, it has negatively affected my ability to work at home. When the item was ordered the ship date was a few days away and my ability to work was slightly impacted, but it continued to be...
pushed back and my ability to work was severely impacted.
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research our customer has been contacted by one of our corporate representative and has offered to send her computer to our Toshiba Engineers/Tri-Star to fix the issue. Our customer agreed...
with that offer. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was not given a choice...
but provided with only one option which was to allow Toshiba (about) a 8-10th opportunity to repair the computer after a year and two months of failure and inaction. No other option was provided which is NOT what was desired but and again only what was offered. Pending the failure of the repair again no other repair option was offered for refund of the machine, accessories, sales tax or the additional extended warranty..
Regards,
[redacted]
I was not given a choice but provided with only one option which was to allow Toshiba (about) a 8-10th opportunity to repair the computer after a year and two months of failure and inaction. No other option was provided which is NOT what was desired but and again only what was offered. Pending the failure of the repair again no other repair option was offered for refund of the machine, accessories, sales tax or the additional extended warranty.. I was not given a choice but provided with only one option which was to allow Toshiba (about) a 8-10th opportunity to repair the computer after a year and two months of failure and inaction. No other option was provided which is NOT what was desired but and again only what was offered. Pending the failure of the repair again no other repair option was offered for refund of the machine, accessories, sales tax or the additional extended warranty..
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Horrible customer service, horrible company, I have nothing but ill will for the products and ALL the people who work there.
Regards,
[redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research this case has been forwarded to our order desk depart and TAIS found out that our customer has been contacted by one of our order desk representative to discuss about the...
replacement of the TV. At this time we consider this matter closed.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I once again telephoned the Toshiba Response center and this time talked to a Supervisor. The rebate processor is [redacted]. They told me they are no longer under contract to provide the rebate and their service contract expired. If Toshiba knew this, why did they not contact me? I had to initiate this complaint for an answer of 'The check is in the mail'?
I would like a specific time when to expect the $50 rebate in the mail, not the 6-8 weeks or 10-12 weeks I have heard since March 24, 2016, 27 weeks ago!Regards,[redacted]
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has provided the Response Code that our customer’s requesting for his computer. TAIS has informed our customer if the code will not work just let us know. Our customer left a voice mail and according to him the issue was resolved. If the customer has any questions or concern just call us back at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[WE STILL HAVE NOT RECEIVED OUR REFUND. WE KEEP GETTING BROKEN PROMISES. WHERE IS OUR MONEY? THEY HAVE PICKED UP OUR TELEVISION ON JAN 21, 2016, A MONTH AGO AND NO REFUND. ]
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS coordinated to the 3rd party vendor of the warranty which is (Service Net) regarding to the Extended Service Plan (ESP) of our customer’s computer. According to them once the repair cost is equal or has exceeded the unit price, the contract of the warranty is fulfilled and the (ESP) is automatically cancelled. Our customer can contact them directly for more details at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that this case will be endorsed to our Order Desk department to provide replacement. Advised our...
customer that he will receive a call within 1-2 business days from one of the order representative to discuss the process of replacement. Our customer agreed to the offer. If the customer has any questions or concern they may contact at [redacted].
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that this case was endorsed to our order desk department. Our customer has been contacted by one of the order desk representatives and discussed about the process...
of their request. If our customer has any questions or concern they may contact at [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The computer is under warranty, they sent me pictures that does not show the type of damage that is stated in their reason for neglecting their responsibility. I think it is a scam because I know that I did not put a usb port in the wrong way and damage the port like they said. It clearly this was a poorly made machine. Then to offer to repair the laptop for over 400 dollars when the whole machine cost less than 300 is appalling. Toshiba needs to step up to the plate and fix the item that they warranted. Do they not care about their customer? This is something that the world needs to know, Toshiba will not honor there customers warranty's!!!!!!!
Regards,
[redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research our customer has been contacted by one of our corporate representative and discussed about the issue of her computer. Our customer has provided a onetime repair even though her unit...
is already out of warranty, the customer’s unit will send out to our repair facility (Tri-Star) to diagnose and check the issue. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear This is not an acceptable response. Toshiba's warranty is worthless, the machine was defective and needed a new motherboard. Canceling the warranty after fixing a defective machine is not acceptable.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated before the damage was caused by a faulty hinge and before I had sent in the laptop for repair I was told that the hinge was covered under the warranty. The hinge broke under normal use and never was it abused.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wish to inform TOSHIBA their product warranty and retailing ethics on matters "right out of the box" defective products is an absolute "farce" and if any prospective customer take the time to read it they would never purchase a TOSHIBA product. I or my family (and maybe friends) will never purchase another TOSHIBA product, and I will always discourage retailers and electronic customers to avoid TOSHIBA products as long as I live.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research our
customer was sent an email regarding to this information. They were advised
that the order attempted to utilize a coupon code cannot be combined with other
discounts or used on special promotions or clearance items pursuant to Toshiba’s
published Terms and Conditions. The item(s) ordered were already subject to a
special promotion and therefore the usage of his coupon cannot be honored. Our
customer was informed that the order has been canceled due to this information.
Toshiba
reserves the right to review all orders before they are accepted. Acceptance of
an order is at the sole discretion of Toshiba and an order is not accepted
until the order ships. When the order was reviewed, it was determined that the
order contained a coupon that was not valid with the current website promotion
for that product. The coupon code used, APRSAVINGS, states in the Terms and
Conditions that it is valid on regularly priced Toshiba branded products. The
item purchased was heavily discounted and therefore, the coupon code could not
be combined with website promotion.
Once
this was determined to be the case, the customer was notified that the order
was cancelled and the order could be placed as the current web price, but the
coupon could not be applied. We apologize for any inconvenience this has caused
and appreciate your interest in Toshiba. However, we will not offer the product
at the reduced price plus coupon discount.
Please
see the attached document of the promotion that clearly states the terms do not
allow this to be combined with other coupons or promotions. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. TAIS has confirmed that the unit will be sent to our VIP Repair Facilities to be fixed. TAIS has apologized for any inconvenience that the customer has experienced and assured the customer that...
the unit will be fixed and be back in its functional state. If our customer has any questions or concerns, they may contact us at 855-674-3553 from 8am-8pm EST from Mondays to Fridays.
Toshiba is scheduled to call me this week. Once they call and validate that all is okay, I'll close the case.
Desired resolution would be if the computer if /and when it is shipped to me I would like a discount on this item, it has negatively affected my ability to work at home. When the item was ordered the ship date was a few days away and my ability to work was slightly impacted, but it continued to be...
pushed back and my ability to work was severely impacted.
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research our customer has been contacted by one of our corporate representative and has offered to send her computer to our Toshiba Engineers/Tri-Star to fix the issue. Our customer agreed...
with that offer. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was not given a choice...
but provided with only one option which was to allow Toshiba (about) a 8-10th opportunity to repair the computer after a year and two months of failure and inaction. No other option was provided which is NOT what was desired but and again only what was offered. Pending the failure of the repair again no other repair option was offered for refund of the machine, accessories, sales tax or the additional extended warranty..
Regards,
[redacted]
I was not given a choice but provided with only one option which was to allow Toshiba (about) a 8-10th opportunity to repair the computer after a year and two months of failure and inaction. No other option was provided which is NOT what was desired but and again only what was offered. Pending the failure of the repair again no other repair option was offered for refund of the machine, accessories, sales tax or the additional extended warranty.. I was not given a choice but provided with only one option which was to allow Toshiba (about) a 8-10th opportunity to repair the computer after a year and two months of failure and inaction. No other option was provided which is NOT what was desired but and again only what was offered. Pending the failure of the repair again no other repair option was offered for refund of the machine, accessories, sales tax or the additional extended warranty..
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Horrible customer service, horrible company, I have nothing but ill will for the products and ALL the people who work there.
Regards,
[redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research this case has been forwarded to our order desk depart and TAIS found out that our customer has been contacted by one of our order desk representative to discuss about the...
replacement of the TV. At this time we consider this matter closed.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I once again telephoned the Toshiba Response center and this time talked to a Supervisor. The rebate processor is [redacted]. They told me they are no longer under contract to provide the rebate and their service contract expired. If Toshiba knew this, why did they not contact me? I had to initiate this complaint for an answer of 'The check is in the mail'?
I would like a specific time when to expect the $50 rebate in the mail, not the 6-8 weeks or 10-12 weeks I have heard since March 24, 2016, 27 weeks ago!Regards,[redacted]
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has provided the Response Code that our customer’s requesting for his computer. TAIS has informed our customer if the code will not work just let us know. Our customer left a voice mail and according to him the issue was resolved. If the customer has any questions or concern just call us back at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[WE STILL HAVE NOT RECEIVED OUR REFUND. WE KEEP GETTING BROKEN PROMISES. WHERE IS OUR MONEY? THEY HAVE PICKED UP OUR TELEVISION ON JAN 21, 2016, A MONTH AGO AND NO REFUND. ]
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS coordinated to the 3rd party vendor of the warranty which is (Service Net) regarding to the Extended Service Plan (ESP) of our customer’s computer. According to them once the repair cost is equal or has exceeded the unit price, the contract of the warranty is fulfilled and the (ESP) is automatically cancelled. Our customer can contact them directly for more details at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that this case will be endorsed to our Order Desk department to provide replacement. Advised our...
customer that he will receive a call within 1-2 business days from one of the order representative to discuss the process of replacement. Our customer agreed to the offer. If the customer has any questions or concern they may contact at [redacted].
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that this case was endorsed to our order desk department. Our customer has been contacted by one of the order desk representatives and discussed about the process...
of their request. If our customer has any questions or concern they may contact at [redacted].