Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com.  The Global Escalation Services team has thoroughly investigated this issue and due to our policy regarding refunds on Xbox subscriptions, we are unable to fulfill your request and consider this matter closed.
Please visit the link below to read the Microsoft Services Agreement, section 6.9, regarding our refund policy.
http://www.xbox.com/en-US/Legal/livetou
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:  As I understand the situation, Microsoft has not been able to find a service request number relating to my original complaint filed in October, 2016.  I have found two numbers relating to that complaint:  #[redacted] and [redacted].  I hope this is the information needed to begin work on this problem.  If it is not, I can be reached at [redacted]@hotmail.com.  Thank you.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon investigating your claim, it was determined that your resolution was within Microsoft policy.  Our warranty agreement indicates that for this situation, the customer is responsible...

for returning the merchandise to Microsoft. Upon receiving the merchandise, Microsoft will proceed with the appropriate resolution to provide you with a working product.
I have provided a link with more information regarding the warranty terms for the Xbox One and accessories. Please refer to section 4 of the following link for information regarding your specific concern:
http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ /> We apologize that we were not able to provide you with the resolution you have requested. Your feedback has been recorded and Microsoft considers this case closed. 
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your Microsoft account.  We have created a service request for this matter under the service request number [redacted].  The Global Escalation Services...

team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Lumia phone issue. B2X is the only avenue for support for Lumia devices at this time. Please continue to work with B2X on a resolution. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your prepaid Xbox Live card.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: My complaint is erroneously being handled as a scam. Unless the entire process involving $2200 was a scam, the only amount in question was the $1200 which was a charge that surprised me just as Microsoft and I were concluding the software maintenance contract at the agreed upon price of $1000.
What needs to be investigated is whether the entire process of obtaining the contract was a scam; or, whether it was not a scam but the additional $1200 in question was never discussed and therefore not a part of our agreement.
Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox One.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.   Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your gift codes.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows Store purchase.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue accessing your Hotmail account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: You sold me faulty equipment.  I do not agree that you can just evade replacing my equipment because of the length of time that has passed.  You sold me faulty equipment, you should be responsible for all charges associated with it's replacement and repair.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Charge Kit.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Windows 10 upgrade.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
The issue has been resolved by giving me credit to re-purchase problematic songs and albums.  I had previously purchased  them, but Groove/MS was no longer allowing me to listen to them.

Complaint: [redacted]I am rejecting this response because:
 
it was impossible to get in touch with a customer rep in the past 6 months and they never responded to my complaint email. As a result, I lost the use of two phone #s at a cost of $60 and the hassle it took to reestablish new phone #s and to communicate with all contacts to let them know how to get in touch with me.
 
in addition, I may have lost numerous contacts who may have wanted to contact me for both personal and business reasons.
 
 
 
 
 
 
 
 
 
I believe this requires a more substantial reparation than just lifting the block you had on my account for the past 6 months.
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation