Microsoft

Complaint: [redacted]I am rejecting this response because: You are asking for information your customer service representatives never provided me with. I was never provided with a service request number as I stated before but your presumably automated response has ignored. Your representatives have clearly failed at thier roles. I can provide you with my account details you can see I own the game. I can provide you with proof of purchase and pre order information. I will pursue this to the fullest extent of my abilities. This is bait and switch to the letter. Your company promised something and when it has come time to deliver you have given me the run around at every turn. Dissatisfied would be a understatement. I demand a satisfactory conclusion.
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your license transfer issue. In your claim, you mentioned that you were informed that this was during an outage. If you are still experiencing an issue with your account, please update your Better...

Business Bureau claim confirming your most recent service request number and we will be happy to investigate further.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:I paid for something, I did not receive for said purchase. This is called stealing Microsoft. You are literally stealing from me. Then to charge money for my to argue my case through the enforcement team? no, that sounds like extortion to me. I will be contacting my bank. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: No offer to settle this was made yet but a request was made for more information so I'd like the following passed along to Microsoft
 
Dear Microsoft,
You are asking me for a service request so you can help me? You have a bunch of people giving me the brush off and refuse to take any steps to even open a service request. I should learn to take their names but I will be sure to do that from now on. You have horrible people handling phone calls. All they care about is pushinbg Windows 10 and people like me who want to continue with Windows 7 are getting rejected and told to buy a new license. They are acting as judge and jury and kicking me to the curb without even giving me any consideration. I have a retail package that has all of the legal credentials, media for both 32 and 64 bit, your official documentations with COA and a valid license that I am told is useless for a reason that is absurd. INSTALLED TOO MANY TIMES! They refuse to open a service request and just write me off as if I do not matter.
I explained this to them, and even gave clear explanations to justify my reasons for installing so many times. I am a software developer/tester, I upgrade my hardware frequently, I am always testing multiboot systems and using Virtual Machine environments. This retail purchase was installed more than 10 times so I was forced to begin activating it via the telephone method.  I did not care about that but after a few installations and having to reactivate via the telephjone method, I became completely blacklisted.
I told all this to your people and they refuse to open any service request. I am being bullied by these people without any respect at all. People are buying licenses all over the web and getting cracked version of your Windows and Microsoft has treated me as if I am one of those people. But I  paid good money for this retail package and I did this to accommodate my usage methods and also be one of your supporters who pays for his software. I am not sure what you expect me to do, but if opening a service request is protocol then you need to give me a contact person and phone number of someone who actually follows protocol and cares about real customers. The couple phone calls with Microsoft over the past few weeks did not get me anywhere and they refuse to open any service requests. I am still watching the web closely and seeing how people are so blatant about promoting exploits to get their windows activations free and never pay a dime. And I have to see those people living it up with fully functional versions while I let those people I tried talking to from Microsoft push me around and refuse to correct my license issue. I am not one to tak advantage of the exploits. I am a paying customer. And if you think about what I am saying, put yourself in my shoes and I am sure you will be just as unhappy as I am about this. I am fighting for this so I can continue to do what is right and use legitimate software but it does not seem this gains any respect from anyone which is so ironic that I have to question what the motivation is behind this rejection I am getting.
 
Please advise me how I am supposed to provide you with something like a service request if your representatives refuse to give me one
Regards
[redacted]

Complaint: [redacted]I am rejecting this response because: I clearly stated that this problem is not just from the email but also from an old number that I had and no longer have. I have email accounts that I need but I do not have the information for the second step verification.... I will continue to fight this case because microsoft is making it seem like I do not knoe what I am talking about. As I stated in the complaint  I WANT THE ACCOUNT UNLOCKED NOT DELETED... AND THE STEP VERIFICATION PROCESS TURNED OFF this is an account loggin issue not an email issue.... Once again I spoke to CARLA ON THE PHONE FOR 15  minutes and she even stated their is nothing she can do fir the two step verification. Unlock the account so I can use what I am paying for as well as my brother.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I called many times with no resolution at all.Nothing but a waste of time,spare the headache and don't buy an xbox one.

Revdex.com:Please totally cancel my Skype account. I still am not able to do that.Thank you for removing the charges. I did manage to get the auto recharge closed. I still need my Skype account closed as I am not using it.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/12/23) */
Hello,
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I'm very sorry to read that you have experienced issues with Skype and I will gladly assist you further.
I appreciate...

your feedback regarding Skype Customer Service and I have forwarded this to the appropriate department.
In order to look into this, please kindly confirm the Skype account name you are experiencing issues with or the order you wish to have refunded.
I hope this response has been helpful.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I submit this warily. The last thing I want to do right now is deal with Skype CS any further.
Here are your purchase details:
Skype Name: facebook:[redacted]
Product name: Unlimited US & Canada 1 month
Total amount: $2.99
Transaction date: Dec 8, 2014
Order number: XXXXXXXXXXXXXXXXXXX
Order status: Delivered
Account name: [redacted]
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2015/01/13) */
Hello,
Thank you for your reply.
I have issued a refund for the Order # XXXXXXXXXXXXXXXXXXX and the funds will be returned to your PayPal account within 5-7 working days.
I hope this response has been helpful.
We apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Final Consumer Response /* (2000, 11, 2015/01/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Accept. This should have been Day 1 response. Thanks for wasting weeks of time on a simple solution, Skype.
Props to Revdex.com for providing an avenue to complain and get this resolved. Otherwise, Skype would have still had my money for their awful service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Microsoft reached out and helped me to activate my Windows software.  Thank you for your help.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox controller.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Dr. [redacted]

Dear [redacted],
Thank you for responding regarding this issue.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. A service request number is the unique 10-digit number given to the customer by customer support. This number is necessary in reviewing your case and escalating it to the Global Escalation Services team. If you have this number, please provide it in your next e-mail.
If you have not yet contacted customer support, please visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], the matter is now resolved.  While I still am not willing to allow microsoft to have access to any more personal information of mine than is absolutely necessary, in the end they did rectify the situation thanks to the Revdex.com involvement.  Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
Hi,
I have been watching my emails for a response from Revdex.com and guess I overlooked one that came last week.  In reference to the service request ID the number is [redacted] (I hope).  I don't recall them giving me a number but this number was on the heading of correspondence from one of their reps, I hope this is correct.   Thanks in advance for your help!
[redacted]

Complaint: [redacted]I am rejecting this response because:I don't accept computer generated responses. Shows Microsoft could care less about my issueSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
1. This complaint was submitted more than 1 year ago. Why Revdex.com and Microsoft show this as first read today is beyond my understanding.
2. With the help of Dell, Microsoft provided a solution without charge. But the issue remains why Microsoft policy calls for extorting a fee to resolve a basic set-up issue. I don't need any help at the moment. I do need an investigation and resolution of Microsoft high-handed approach to customer assistance.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Lumia 950 phone.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. ...

If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Lumia 950 phone.
Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:  Really?  I have attempted repeatedly to speak with you.  REPEATEDLY.  I do not want any additional conversation.  I am completely exhausted with this very shifty process.  WHY am I having to ask again?  I want to receive the shipping label and be DONE.  You can email that to me at any point. I have been asking for it over and over and over.  You have HAD my email address.  I want a shipping label and my money back.  I can't even trust that this system would work on a regular TV because to date, you have been inconsistent with your information.  You have not even been able to demonstrate that you are willing to meet your end of the sales agreement.  I do not want your product. I am through with Microsoft.  The Xbox1X remains in the box and unopened.  I want a shipping label to return your product and to get my money.   The only resolution is when I get the shipping label, return your product and receive my refunded money.  I do not need you to call me and tell me you "already sent me one shipping label and will not send another".  I want a return shipping label.   I'm really not sure how much clearer this could be.  I called you.  My son called you to assist.  You didn't want to reach a resolution.   The only resolution is when I get the shipping label, return your product and receive my refunded money. 
Sincerely,
 
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son's Xbox subscription. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have provided....

If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call [redacted] Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:Revdex.com, why am I being asked to approve or reject a resolution to the complaint when no resolution has been provided?Microsoft, I called twice and spoke to three different people.  None of them mentioned anything about providing me with a service request number which brings up a good question.  Why isn't the support department providing this information to customers so that customers can provide the information when requested by Microsoft?  The number I called is 888-725-1047 and the calls were on 7/19/2017 between 12:41am ET and 1:22am ET.
Sincerely,
[redacted]