Microsoft

Initial Business Response /* (1000, 5, 2014/10/16) */
Dear Mr [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint through Revdex.com that you have experienced issues with Skype. I'm very sorry to...

read that and I will gladly assist you further.
I have issued a refund for the 3 remaining orders that were made on September 1st. The funds will be returned to your [redacted] account.
Again, we apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2014/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did finally receive my refund. Thank you, [redacted], for finally processing my request, and I'm sorry I had to resort to this forum to receive it.

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue for Microsoft Office.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. A service number was requested and is as follows: [redacted]. If there are any other questions or concerns please let me know. Best Regards, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:A google search reveals that uhrs is with microsoft. what does that mean?
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your operating system. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you’ve requested. Microsoft has...

discontinued support for the Windows Vista operating system, but will not be able to replace your computer. Your best option is to consult a third party software support provider.
Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:I deserve an explanation; because this vague response is not helping me as a consumer resolve this issue or help me understand better on how I got banned. With much evidence and knowledge, I know that the Enforcement team is a third party system. It is not ran by Microsoft employees. It is in fact ran by Xbox Live gamers who first qualify to become Xbox Ambassadors, and then once they are Xbox Ambassadors these gamers who qualify can join the Enforcement team. These are not educated, professional Microsoft employees. They are just Xbox Live community game players given the responsibility of banning and suspending players. Microsoft does not want to be held accountable for the Enforcement teams actions; therefore this is why no explanation is being given to me. I deserve an explanation and details resulting in this ban. I'm not being treated fairly and I hope the Revdex.com can understand the points that I'm making. For one, I was a part of XBOX AMBASSADORS & THE ENFORCEMENT TEAM. I studied the material and passed the test to become a part of the Enforcement team. It just shows that anyone, kid or adult can join. Microsoft is giving these unqualified, not fully knowledgeable gamers privileges to have the ability to execute suspensions and bans, look into my billing, (which should be private and secure and they should not be able to look into it because they do not work for Microsoft's billing department) and more from my experience be able to remote control access my Xbox, account, information, etc. Someone even changed my gamertag photo after I was banned. Which shows that these people can do whatever they want too.I have lost $1,000 plus dollars due to his ban with no explanation. All of my digital games are not playable anymore through my family account because of an Xbox update that took place a couple weeks after I had been playing my games on my family account.All I want to mostly do is transfer my game licenses to another gamertag. Microsoft claims they want to help, but their isn't even a number to call the Enforcement. I'm being defrauded by Microsoft.All I keep getting is the same response. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10 issues.  We appreciate the time you have taken to provide your honest feedback regarding your Microsoft Support Experience.  As explained previously, our agents have offered the best possible solution to fix this issue, and therefore have closed this case.  Your comments have been recorded and we appreciate your continued support of Microsoft products and services. 
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have provided. If you have a...

Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call [redacted] Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I do not believe an investigation was launched. If you had, you would have seen my account logged into from two IP addresses, one being mine the other the hacker. I do not feel Microsofts action against me was just. Especially due to the fact you are denying me of my access to the games I paid for. If you provide any proof I'll drop the matter all together. Due to the fact you don't even want to tell me why I was ban makes me feel like the most amount of effort Microsoft has put in to fix this was sending these replies. P.S. I know why I was ban they told me on the enforcement forumSincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: We have a Skype credit and IT IS ACTIVE and the company refuses to refund it to us.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 7 issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. A service request number should have been emailed to you when you called our support. Sincerely,Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)per the request of Microsoft, we were not given a Service Request Number. The email address associated with the account is [redacted]@gmail.com

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. With the additional information you provided in your reply, we were able to locate your account and service request. We have reviewed your case and understand that the original issue has been resolved, as the account restriction expired after 24 hours. We appreciate the additional feedback you have provided regarding your experience with Microsoft Support, and we sincerely apologize that it was unsatisfactory. Your comments have been recorded and will be forwarded to the appropriate department for review.
At this time, Microsoft considers this case closed. We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: it's not 3rd party content purchased whenever I bought the points from Microsoft. It's called Microsoft points and you can use them in any game to purchase anything online. So I would like to know how to contact someone who will help me with the $50 that was spent and that I no longer have because a technology company is to incompetent to have a secure gaming system to where hackers can't access your account and steal your stuff and then Microsoft not feel responsible and return your stolen money.  I would love to have contact info to speak to an CEO or CO of this company and maybe then I can be treated like a valued customer. 
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. As previously stated, because your replacement device's warranty ended in August, after 90 days, we are unable to provide an in warranty exchange option due to Microsoft policy. The out of warranty exchange option is still available to you. To create an out of warranty exchange order, please reply directly to the agent's most recent e-mail who was working on your case, or visit support.microsoft.com and another agent will be happy to assist.
This case is now closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support for this issue, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays. 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your subscription issue.  We have been able to find your account and see that you have had an interaction with support regarding this issue which appears resolved.  If you are still...

experiencing an issue with your account, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.
Sincerely,
Microsoft Corporation