Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue with your attempted purchase of the Microsoft Band.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: Microsoft has made my computer worse then it was before they signed in.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with MSN. Once again, we apologize for the delay in responding to your claim. If you are still experiencing issues, we would like to assist in the resolution of this request. Please reply back with your most recent service request number and we will be happy to investigate further.
If our assistance is no longer needed, Microsoft will close this case.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. In compliance with the warranty terms that all customers agree to by purchasing an Xbox One, the only option for warranty service through Microsoft when a product is no longer in the defined 1 year warranty is through a paid repair or exchange. (http://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-wa...⇄
Due to this, Microsoft considers this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: Customer service contacted me and told me that they will not cover it because it broken. You provided label and it is got damaged in transit.I do not understand why you guys can do business like this Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with charges on your account. We are unable to locate your account in our system to view the charges in question with the e-mail or phone number provided. To locate the account, we do need either a service request number, or the e-mail or phone number that is connected to your Microsoft Account. Once we have this information, we will be able to view the charges and continue our investigation of this case from there. Please provide one of these in your reply at your earliest convenience.
Sincerely,
Microsoft Corporation

Revdex.com:I would like to respond back to the company to address their questions. I do not have another account with Skype. The charges appear on my credit card as "Skype subscription" and "Skype.com united kingdom", both use the same merchant ID according to American Express.Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/09/08) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a request for a refund. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your service request number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response as this has been an ongoing issue. I have spoken to customer support, first to cancel the account with Xbox and then on several occasions to get my refund. The support team, some rude explained that I would need access to the email address or phone number that was used to set up the account 6 or 7 years ago. I do NOT have the email account. It was probably deleted over the years. The phone number is my home number but it is a landline so they cannot text me a code that they insist I need. Mu issue is this, the person I originally spoke with found my account, deleted my credit card information and then sent me an email detailing that my refund would be credited to my account. I have that email and I have sent it on with other correspondence included to Microsoft on July 12, 2014. I have received no response. My name, address, home phone has not changed in 15 years. I can't believe that they would not have any information on me regarding this account. Additionally, I have my credit card statements that they have charged every year. I wonder where this money goes that they take from customers. Is there fraud going on? I will not be satisfied until my refund is applied to my credit card.
Final Consumer Response /* (4200, 11, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again Microsoft is giving the same information regarding my account. They are ignoring what I have told them, which is I do not know account information. The account was opened under my name with my credit card info. There employee [redacted] found my account, deleted my credit card and emailed me that my refund was forthcoming. I am frustrated as I have been dealing with this since May. As I've said before my address hasn't changed, nor has my name so I'm sure they can find the account info they need. The email address that [redacted] contacted me through is [redacted]@aol.com. My son's user name was [redacted] on Xbox. This is all info that I have given Microsoft. I would appreciate it if they would stop with the run around! They had all my info and their employee deleted it. They need to be responsible!
Final Business Response /* (4000, 28, 2014/10/08) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refund. Our refund team investigated your issue and discovered that our refund system failed to complete the refund process as you mentioned in your claim. We apologize for the long delay in completing the promised refund to you. Our refund team has now started the refund process, and indicates the refund should be completed within the next 3 business days. In some circumstances, the refund may not go through for up to 30 days depending on your financial institution. Please update your claim when your account balance reflects the refund.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is still working on your case.  Our records indicate that you have been in contact with one of our agents, whose most recent e-mail was sent on 07/07.  At this time, the agent is still waiting on your response.  Please respond to the most recent e-mail for the fastest possible resolution.
Sincerely,
Microsoft Corporation

THANK YOU FILE DISPUTE WITH MY BANK MONEY WAS REFUNDED THRU MY BANK THEY WILL TAKE CARE OF IT IF THEY CAN GET A RESPONSE!

Revdex.com:The issue has been resolved with Microsoft....Thank You so much for your assistance.
 
Please cancel my complaint.
 
Sincerely, [redacted]

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your being unable to remove your payment instrument.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/10/17) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the delay with replacing an Xbox accessory. We apologize for the long delay in sending out the accessory. After review of the Service...

Request Number provided in your claim, it appears a replacement battery pack was delivered to you this week. We hope the accessory delivered to you works well for you in the future. In an effort to improve our customer support, our Xbox Listening and Advocacy Team will reach out to you and record your feedback, and make sure any other issues around the Xbox accessory have been resolved.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (2000, 7, 2014/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a phone call the day after filing this report from a man named [redacted] with Xbox Global Escalation Support and he was very professional and understanding about the whole situation and provided me with acceptable compensation in a very hassle free manner.

Complaint:...

[redacted]I am rejecting this response because:  There had been some speaking towards Resolution but I wanted to Note the Overall Response.  There had been several calls, 3 exactly, preceding my letter to the Revdex.com.  The 3 calls noted in the Complaint had been preceded by a call a day earlier.  I was Initially told that "due to an upgrade in services" they couldn't access the billing records for 24 hrs.  The statement seemed "a tease of sort" but the latter 3 calls taunted some of notions outside of expected Microsoft practices.  However, on May 31, I spoke to a customer rep named "Zane". Zane explained that she could confirm that the there was a duplicate payment and would note to submit a refund. I thanked her considerably and inquired per the time before receipt.  She Responded that it could take 1 to 2  "Billing cycles" with a "billing cycle" being 15 days in length, or 15 to 30 dys.  Resultantly I Susended Anticipation but was "happy"to note on June 3rd the refund had been deposited to my account.  This Letter was to Note that a "customer service rep's" handling of a "matter" can give the wrong impression of a company's practices.  Also, My Expectations of Microsoft's Sophstication is that a customer "need never worry" per a duplicate billing for any or Future services.Sincerely,[redacted]

Hello,
My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint via Revdex.com saying that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further.
I have checked our...

records and can see that you have requested a chargeback for the funds. The charge back has been processed by us, please kindly contact PayPal to check on the status of the refund.
Chargeback requests are time consuming and while the request is pending, we are unable to issue a refund from our side.
I hope this response has been helpful.
We apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
Kaisa
Customer Relations Office
Skype

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
There was none provided to me upon speaking to customer support on this most recent incident because I was informed to contact Xbox support through the xbox forums,since being directed there through customer support prior.Because I was told that Xbox Customer support does not deal with issues regarding the rewards program.An one the XBL Ambassadors claimed that there was an issue with my account,if that is truly the case then I shouldn't be able to make purchases either.Yet I can easely make purchases (which several have been made )without incident and somehow refunding the rewards points is an issue when i'm using the same account and the same account information.

Dear Mr[redacted],My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints.I receivedyour complaint from Revdex.com that you have experienced issues with Skype. I’m verysorry to read that and I will gladly assist you further.Please kindlyprovide me with...

the Skype Numbers you have experienced issues with and I willgladly look into this in order to assist you further.We apologize forany possible inconveniences caused by this.I appreciate yourunderstanding.Kind regards,[redacted] Customer RelationsOfficeSkype

Dear Mr [redacted], My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.  I received your complaint from Revdex.com that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further. Skype...

provides different methods of assistance if you wish to resolve the issues with Skype Customer Service. Different methods how to contact support can be found here: https://support.skype.com/en/faq/[redacted]All Skype subscriptions are recurring by default. You can cancel your subscription at any time on your Skype My account page. Detailed instructions can be found on our support page here when you follow this link: https://support.skype.com/en/faq/[redacted]I’m happy to look into this and assist you further. Unfortunately the email address provided isn’t linked to a Skype account. Please kindly let me know the Skype account name you have experienced issues with and I will gladly look into this.I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,[redacted] Customer Relations OfficeSkype

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. We are sorry to hear about your account issue. As previously stated, this issue was investigated and no fraudulent activity was found to warrant a refund. Microsoft considers this matter closed. Sincerely,Microsoft Corporation