Microsoft

Complaint: [redacted]
I am rejecting this response because: As you can plainly see by their response, Microsoft is not trying very hard to offer assistance. This is a software/technology company and they are unable to locate my claim? Despite the fact that they have my current email address, my former email address (the one I am attempting to gain access to), and my NAME, they claim not to have enough information to look into my complaint. The basic information provided to them thus far should allow them to find my request doing a BASIC SEARCH. Again, it appears that they do not have the time to actually assign a living person to provide customer service, relying instead on automated systems to continue stonewalling until I give up. Why can't they simply provide a person to contact who can actually help me? Better yet, how about contacting me?That being stated, the last email from them stated that "Account recovery request [redacted] is now closed." I had a request number, but that request has been closed.I have attached their last email as proof. Claim number closed. No contact information. This is not acceptable.
Sincerely,
[redacted]

Dear [redacted],Thank you for responding regarding your complaint.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.   If you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. After reviewing your service request number it appears one of our GES agents has sent you two emails, one on 8/7 and one on 8/8. Please respond to our agent’s email to move forward with the resolution process. You can set up a good time to chat with them if you would like. If they have not received a response by 8/10 they will be closing your service request. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I want a refund. I gave you the account's email address. Sincerely,[redacted]

Dear [redacted],  Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live. Please be assured that we have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.   You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:I forgot a case # [redacted] and I am not sure what office I spoke to. I think the case # will help.Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft account issue. After reviewing your account history, service request number ([redacted]), and conversation with our Unauthorized Access agent, it appears our agent sent their most recent email on 8/29. Our agent states that the information you have provided so far to prove your ownership of the affected account is either incomplete or does not match their records. If you are able to provide any further information or details please respond directly to our agent’s email or contact Xbox support at the number provided within the email. Microsoft now considers this case closed and will no longer be responding.  Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (g):“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement)    Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
I disagree with Microsoft "because they noted standing by there policy. I purchases a band for 242.00 dollars with a one year warranty. So with regards to standing by your policy is incorrect. I only hand the band for 3 months. I followed all of your warranty instructions to include photos emails and correspondence concerning your inadequate customer service concerning this matter. And it's very simple for your company to undermine a consumer on this issue. I only ask for you to do what is right. Thanks

Complaint: [redacted]I am rejecting this response because: 
I have already contacted support at the number provided several times. No one has been and to assist me, they tell me that I don't understand how websites work and are very condescending. Also I never get a ticket number and no one has a record of my call.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox purchase.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays. 
Sincerely,
Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have provided. If you have a...

Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call [redacted] Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned.  Please understand that the...

Enforcement links below are the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban. Sincerely, Microsoft Corporation

Dear [redacted], Thank you for responding regarding an issue with Advertisements you are receiving on your computer.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.   If you have not yet contacted support about this issue, visit support.microsoft.com or call 1-800-642-7676. Sincerely, Microsoft Corporation

Hello,My name is Kaisa and Iwork for Skype Customer Relations Office. My duties include responding tocustomer complaints.I received your complaitnfrom Revdex.com saying that you have experienced issues with Skype Customer Service. I’mvery sorry to read that and I will gladly assist you further.I have...

checked ourrecords and can see that you have made one call within the subscription periodand this is to a mobile number in United Kingdom.Unlimited Worldsubscription doesn’t include calls to mobile numbers in United Kingodom but tolandline numbers only.The Unlimited Worldsubscription includes:Calllandlines and mobiles in: Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore,Thailand, United States.Calllandlines only in: Andorra,Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile,Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta),Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania,Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway,Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia,South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom,Venezuela.Thisinformation is also provided on the offer page:  https://www.skype.com/en/offers/unlimited-world-calling/I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Complaint: [redacted]
I am rejecting this response because:please see previous response.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue replacing your keyboard. We appreciate the information you have provided, however we can see from the chat that there is not a service request number provided. We would...

like to investigate your issue further but without a service request number we are unable to do so. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely, the resolution describes a shield and not the band I paid 240.00 dollars for. Some escalation process[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/01/28) */
Dear Mr [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I have received your complaint from Revdex.com that you have experienced issues with Skype.
Poor or unstable...

connections cause a number of problems. It's always best to first check your connection if you're having issues with call quality.
Due to fluctuations in the public switched telephone network (PTSN) we cannot always guarantee the quality or reliability of calls made from Skype. Such issues are usually temporary, so if you have problems calling a specific number, we suggest trying again later.
Skype cannot guarantee that the Software, Products or Skype Websites will always function without disruptions, delay or errors. A number of factors may impact the quality of your communications and use of the Software, Products (depending on the Products used) or Skype Websites, and may result in the failure of your communications including but not limited to: your local network, firewall, your internet service provider, the public internet, the public switched telephone network and your power supply.
The charges payable for calling phones (outside of a subscription) consist of a connection fee (charged once, per call) and a per-minute rate as set out on www.skype.com/go/allrates.
The duration of a call is based on one-minute increments. Fractions of minutes will be rounded up to the next minute. The connection fee, where applicable, will be charged at the beginning of the call. Any fractional currency unit charges will be rounded up to the nearest whole minimum currency unit. Charges incurred will be deducted automatically from the Skype Credit balance in your User Account.
If you need assistance troubleshooting call quality issues, please feel free to use our Skype Help page and FAQs: https://support.skype.com
If you believe that you have been charged in error, please provide us with the date, time and called number, and issue you experienced and I will gladly look into this.
I hope this response has been helpful.
We apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype