Microsoft

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son’s account suspension.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your account currency.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issues you’re experiencing with your recent Surface purchase.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows Vista issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Windows Vista issue.
Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your refund.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with device encryption.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.  Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: nothing has been done and it has been over a month.Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Band 2 warranty replacement issue. After reviewing your service request number it appears one of our GES agents has been in contact with you and is assisting you. They have made a note that they will check in with you again on 7/8. Please continue to work with them towards a resolution.Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. After reviewing your service request number it appears one of our GES agents was able to resolve your issue and sent you a follow-up email on 8/5. If you have any further questions or concerns, please visit support.microsoft.com and mention service request number: 1394036358. Sincerely, Microsoft Corporation

Hello [redacted],
We apologize for the delay in responding to your Revdex.com complaint.  Upon reviewing the case notes for service request number [redacted], it appears that this issue has been resolved as you did receive a replacement keyboard.  If this issue has not been resolved, please reply and we will continue to assist you further.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office for Business. As previously stated, the Global Escalation Services team is investigating this issue and will be in contact with you directly. Our records show that this case is still open. For any further questions, please reach out to the engineer with whom you have been in contact.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Not sure why you would email me back at an address that I never gave you.  That is not my email address.  My correct email address is [redacted]@hotmail.com, the one I have given each time it has been requested.  
Also, I will not consider this complaint resolved until I have a working laptop back in my hands.  What is the estimated time for repair/evaluation/or replacement?  As I've said before, I work from home on my laptop, and I've been losing income every single day since the day I installed Windows 10.  So far that is 12 days, nearly half a month.  
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I don't understand what is meant by "accepting" or "rejecting" a response.  They have asked me a question, so I will try to answer it.
 
Thank you for replying to the Revdex.com complaint.  I was not given a number when I spoke the to customer service representative, but I do have the full conversation if you wish me to email that to you.  It was done through chat on your web site.  The customer service representative is Emirey S. and it was on January 18th.  She/he was very polite but didn't have the authority to solve the problem.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Revdex.com:Although this is my 3rd reference number. This one is the most recent [redacted]. I would also like to add that the last 2 times I have contacted microsoft, my request was just to receive some type of correspondence recognizing that they are still working on it. This response to a Revdex.com complaint is the first time I have heard from microsoft, going on 3 weeks. This is incredibly frustrating considering the amount of products that I pay for yearly/monthly. (fraudulent claims aside)Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The representative that contacted me was polite and worked with me toward a solution.Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with a recent purchase. We were able to locate a service request and see that you have been in contact with Microsoft Support about this issue. As the agent explained, we are...

unable to cancel pre-orders, but can certainly issue a refund once the game is released. Your best options would be to contact your bank about the charge, or wait for the release date.  We apologize that we are unable to deliver your desired resolution.  At this time, Microsoft considers this case closed.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a refund for tech support.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com or call 1-800-642-7676.
Sincerely,
Microsoft Corporation