Microsoft

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is disappointing that it took so long to resolve though.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your computer.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band. We apologize that due to the warranty expiration on your device, we were unable to provide any service or repairs for it. We understand this may not be the result you were hoping for but stand by Microsoft policy regarding these issues. At this time, we consider this case closed.We appreciate your time and have recorded your feedback.Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]  I have tried time and time again to contact Microsoft to no avail.  I am STILL getting automatic downloads and at times at the MOST IN-Oprotune times.  It slowes down my computer to a crawl.  I still can NOT use my anti-virous.  I must reset my Flight sim addon nearly every time I get a download.  And did I mention the FACT that I HATE WINDOWS 10?  I HATE WINDOWS 10!  Windows 10 reminds me of the is that set up o'bamacare.  All I want is to get rid of Windows 10 and get my Windows 7 back and the automatic downloads to STAY OFF.

Complaint: [redacted]I am rejecting this response because:
Your product has a common defect that should be replaced outside the 90 day warranty if the consumer experiences the defect. It's pretty sad that your standard controller which retails for about $40-$60 (depending on where you purchase it) performs better than your supposed Elite controller which retails for $149.99. Your team most certainly will not set up a paid exchange of my controller as I will never purchase an Xbox Elite controller again. Furthermore as a die hard Xbox supporter that recently purchased a PS4 to play the Uncharted series, I will be making my console purchases strictly for the PS4 moving forward. Thankfully my Xbox Live subscription is so to renew on 1/1/17 and I will not be renewing at that time. At least Sony acts like they care about their customer's experience with their products which is more than I can say about Microsoft. Thank you Microsoft for making a difficult decision easier for myself. I must say I am very disappointed in your company and your lack of customer service.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your replacement order. We sincerely apologize for the inconvenience, but can assure the Global Escalation Services team is handling your case as best they can. We have reached out to the team working on your case and requested an update as soon as possible. In the mean time, please let us know if there is anything we can assist you with. Once again, we appreciate your patience with this matter.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refund request.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If...

you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
This issue is over a year old, ignored and never resolved by Microsoft. I was left holding the bag while Microsoft laughed all the way to the bank. I will never do business with their retail sales division again.
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your daughter's account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
Here is the case# I was given by Microsoft :-  [redacted]Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
MS has ALL information available regarding the case to evaluate my request, after all this time the response provided is ridiculous to say the least, and it is my best effort to keep this conversation within professional terms...
I still waiting for the resolution requested in the original message!Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. The customer advocacy team investigated the issue and provided refunds when they were warranted. At this time, Microsoft considers this matter closed as all available information has been provided to you.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox repair order. With the information provided in your claim, we were able to locate your account and a service request for this matter. We understand you have agreed...

to take the Xbox device into the Microsoft store to resolve this issue, and an agent has provided a token for one month of Xbox Live. We apologize that we are unable to provide further compensation, however if you are unable to resolve it in the store please let us know and we will be happy to further investigate. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because requesting refund of $263 for reimage repair caused by a known MS update error that corrupted operating system. See original complaint information. 
FYI, just recently another known issue of corrupted user login screen has had a "fix" applied with help of MS support. But, again another instance of known issue with no known repair other than to recreate user login.
Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2014/12/03) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a game purchase price. We would like to investigate your issue further but were unable to locate a Service Request Number...

within your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows Live mail.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. ...

If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Windows mail.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: This does not rectify my complaint which is paying a fee to Microsoft for a system update issue that they put out that has left my Xbox One inoperable. This response is a blatant slap to the face by Microsoft and clearly shows that you are more worried about taking my money instead of owning up to a faulty device with a less than stellar warranty. It is greatly documented that your "one year" warranty is inadequate. I have wasted alot of time and money on your product and company just for you to give me the finger and tell me too bad so sad. There has to be a better option than some 3 lined response. Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue returning your product.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Band 2 warranty replacement issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft...

Corporation