Microsoft

Complaint: [redacted]I am rejecting this response because: I would like some Kind of apology for what happened.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with unauthorized access to your account. With the information provided in your claim, we were able to locate your Microsoft Account in our system. Our records indicate that on...

10/31, you spoke with an agent who walked you through the steps to close your account. Because this was after your claim was filed through us, we would like to make sure you still need assistance before we proceed. Please conform the resolution of this issue, and if not we will be happy to further assist you.
Sincerely,
Microsoft Corporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com. Upon reviewing your account history and conversations with our agents it appears an answer to your bandwidth question has already been provided. If you have any further questions please visit support.microsoft.com. Microsoft now considers this case closed and will not be responding in the future.Sincerely,Microsoft Corporation

Hello [redacted],
 
Thank you for contacting Microsoft via the Revdex.com regarding your concerns with a phone call that you received from someone claiming to be Microsoft.  The phone call you received was a scam and was not from Microsoft.  Microsoft does not make...

unsolicited calls to customers.  We advise that you do not provide any personal information to unsolicited callers.   
 
Sincerely,
 
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Office subscription.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox payments. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. Due to Microsoft policy,...

refunds or changes to payments cannot be provided for purchases made more than 30 days prior, and therefore we are unable to change the payment amount for the Xbox subscription for the past 24 months.
Additionally, as the Xbox Terms of Use state, subscriptions will be automatically renewed each month, and the customer will be notified. For more information regarding Xbox policies on automatic renewal, please see visit http://www.xbox.com/en-US/Legal/livetou or see the snippet below.
     6.4. Automatic renewal. Provided that automatic renewals are allowed in your state, we will inform you by email before automatically renewing your Services. Once we have informed you that the Services will     be automatically renewed, we may automatically renew your Services and charge you the then current price for the renewal term. We will also remind you that we will bill your chosen payment method for the     Services renewal, whether it was on file on the renewal date or provided later. We will also provide you with instructions on how you may cancel the Services. You must cancel the Services before the renewal date     to avoid being billed for the renewal.
In the future, you are more than welcome to continue purchasing an Xbox subscription via the 12-month prepaid method to avoid monthly charges. We apologize that we are unable to provide your desired resolution, but are bound by Microsoft policy regarding this matter. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue on your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Hello,Thank youfor your reply and for the information provided.The Skypeaccount was blocked by our fraud systems after the unauthorized access andtherefore you wouldn’t need to worry about the third party misusing theaccount. I have atthe moment restored the original email address but the account is still fullyblocked and no-one has access to the account. If youdecide that you wish to get the access back, please feel free to let me knowand I will assist you further. I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Destiny 2 issue. After reviewing your complaint and account history, we will not be able to issue a refund as outlined by our services agreement. We would like to suggest that you contact our frontline support at support.microsoft.com for troubleshooting. Microsoft now considers this case closed and will no longer be responding.  Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g):“…all purchases are final and non-refundable.” “We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement)   Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
iT HAS BEEN so many months since I filed the complaint and nothing happened I dumped the computer and the system it was on.  Honestly, who can sit for 4 to six months waiting for a reply from a technology company about a technology issue?
Terrible service.
Sincerely,[redacted]

Microsoft has neglected to fix the problem. And they delayed it an entire year before responding here on the Revdex.com. My problems and issues still exist, and Microsoft still has offered no solution.Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: it took so long for them to respond that. we threw the computer away since we couldn't use it. we could not get an approved product code on the software we bought from Microsoft so the 90.00 we spent was thrown away.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox controllers.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with charges on your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support a[redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:Microsoft banned my account due to communication violations, now my xbox is broke and the will not restore my account so I can access my games, movies, in game content which I have spent over $1000 on. At this point since they will not restore my account I want a refund of $1000. I am tired of fight with them. If I bought these games as a disk I could still use them but I got digital copies so now they want to screw me over. Also I would like you to resolve my issue before closing my claim this time. thanks.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: Complaint: [redacted]I am rejecting this response because: 
When my son went on to load xbox cards he got for his birthday he immediately noticed that 3 games were downloading that he didn't purchase.  We immediately went to the web to look for support number.  It first tried to make me login, but it couldn't find our account.  We then after a lot of searching finally found a phone number.  After 4 hours of sitting on the phone and them really saying over and over that they can't find our account, user tag, or credit card.  The next morning I get an email saying they are declining to help.  Declined?  Then you say I can go on and look at my subscription and transaction history in the next sentence, but my account is wiped on YOUR side of the system.  I can't log on to look at my account!!!!!!   How do you propose that I do that very thing?  I now have 3 charges that hit my card for items that I didn't buy, while I was on the phone with xbox live telling them that our usertag has an email that isn't ours.  We never got anything noting that I had "changed" my email on my usertag.  And my usertag is wiped off your system.  I have pictures of the user tag from my side of the system, that supposedly doesn't exist.  I have pictures of games that are under that usertag too.  I can't believe that when we now have to create a brand new account that we will now lose all those games I purchased.  I can't believe that you won't even give him those games again under a new usertag and xbox live account.   I'd love to fill out your survey!  I can't believe that you don't stand by and make a loyal customer whole when they have purchased tons of games and systems.  Sincerely,[redacted] Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is NOT a resolution as of now - only a contact request, or something of similar nature - but I will continue to try to reach Microsoft on my own with this within the next few days. I am waiting on hold with them as I type this. (Problems/issue NOT resolved as of: 7/30/17) 
Sincerely,
[redacted]

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your fraudulent charges issue. After reviewing your account history and service request number, it appears our unauthorized access team has reviewed your complaint and sent you a resolution email on 8/29. The Xbox which the charges occurred on was previously used at your location. Our UA team will be unable to process refunds pertaining to a sold, discarded or traded console unit as outlined in the Microsoft Services Agreement. If you have any further questions you may respond directly to our UA agent’s email or contact Xbox support at the site below with service request (SR) [redacted]: (http://www.xbox.com/support/contact)   Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 4, part (i) and Section 9, part (g):“You are responsible for all activity that occurs under your Microsoft account…”“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement)    Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the unauthorized charges made by your son on your Xbox Live account.  We would like to investigate your issue further but were unable to locate a service request number within your...

claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269).  Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,Microsoft Corporation