Microsoft

Initial Business Response /* (1000, 5, 2014/10/15) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (2000, 9, 2014/11/12) */
This issue has been resolved thru Microsoft Customer advocacy group. This Revdex.com complaint may be closed

Complaint: [redacted]I am rejecting this response because: I do not consider this matter closed. I have been without a working controller for a month now. I have tried sending it in the the post office says they require a secondary address. I am unable to send in the defective one. If you truly care about your customers you will give me a call to discuss this matter. I can be reached at [redacted]. If I could send it in I would. If you don't believe me I will put you in a conference call with the post office. 
Sincerely,[redacted]

Revdex.com:
 
The only number that was provided was from GLOBE TECHNOTONICS LLC is VN [redacted]. GLOBE TECHNOTON also stated that  they or MICROSOFT were the only ones that could provide this service of removing viruses.
Received message from NORTON SECURITY that a 360 Security was in conflict with NORTON Security and recommended that the 360 Security be uninstalled. 360 Security was installed by GLOBE TECHNOTONIC. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory provided my account is credited. [redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 4 issue. After reviewing your service request number it appears one of our GES agents is currently assisting you and sent their most recent email on 7/18 and also left a voicemail the same day. Upon receiving your updated shipping address, our agent states, the shipping of your unit will be expedited. Please continue to work with our GES agent to arrive at a resolution as quickly as possible and respond to their email with any further inquiries. Sincerely, Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and although have not recieved and actual apology I am pleased that I was actually acknowledged.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I have nor violated any terms of use I stole nothing and it's not a temporary ban it's a permanent account ban I have never been banned or tried to defraud you guys on any level I have emails proof of purchase I have not stolen anything from you guys so u would like my account backSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I find the offered resolution unacceptable. Your enforced upgrade, which I declined (but you just did it anyway against my wishes), destroyed my hard-drive making  my computer entirely unusable. I cannot replace it for a $150  voucher. Your unethical behaviour is a disgrace and you have been pubicly reported for it within the UK and sued for it (successfully) in the US. In reslo se to my complaint you have repeatedly, but unssuccessfully tried to blame me, and then simply resorted to lying to me via the Revdex.com, suggesting you wish to 'work with me to find a solution'. Your customer service is shameful, your actions are entirely in breach of your own company ethical policy as well as acceptable business practice as clarified above. As a loyal Microsoft customer I am disgusted. Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at[redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue accessing your account.  We have created a case for this issue, logged under the service request number [redacted].  The Global Escalation Services team will investigate...

this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have provided. If you have a...

Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, please call [redacted] Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.Sincerely,Microsoft Corporation

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your device's operating system.  Your case has been escalated; the Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your suspension, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response for several reasons. First, the response was extremely delayed, and I have already had to purchase a new computer during the time that has passed when I have been waiting for a response. As I stated in my initial complaint, I have already contacted support.microsoft.com several times, and my contact with this support service made my issue worse rather than better. This resulted in ruining my computer beyond repair due to fatal errors with Windows 10, and the support service was not able to assist me with repairing my computer (although they encouraged me to keep Windows 10 on my computer so that they could fix the errors). I am requesting reimbursement for the value of my computer at the time because of this. I would like to receive a personal response to my complaint, rather than an automated response. Please contact me when you are prepared to adequately address my concerns. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I have been sent this same letter 3 times, and the lack of care and coldness to me is the same. NO! You still have not taken into my consideration my hate for this product & my loss of personal files. Taking this into consideration does not work out as a solution to my loss of files & total distrust of this company. So NO I am not going to accept this cold feedback!Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I was asked for backup information and a support case number.I have provided the attachments as proof of purchase and support emails. I never did receive a call from Level 2 Tech Support on the WIN 10 problems.I have explained the situation as best I can and am not satisfied with the results yet. This caused a 2 week downtime for my computer and frustration because of lack of support.I am still asking for a refund from Microsoft.
Sincerely,
[redacted]