Microsoft

Complaint: [redacted]I am rejecting this response because: I never talked to anyone to get any claim number or anything I have filled out 3 to 4 of your forms that where never answered or even posted to your board. I would appreciate a phone call to discuss and dispute this suspension as it is unfounded. [redacted]. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I don't understand what service request number they are requesting or where to get it.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I would very much accept this response but I think that something else should be done. Why is it that I am the one they are asking these questions? You dont make the victim prove their ownership you make the theif prove their ownership. I dont find it Right that an account that is rightfully mine is being taken from me because I cant prove my ownership over an email. I may not know 100% of the information but I know for a fact the person who stole it knows none of it. What about my credit card records? What about the profile saves and games on my system? What about the emails in my inboxes that prove everything was changed??? This is like putting a person in jail for being stolen from?? How does it make sense for me to get punished and them to get everything I payed for!? Because I dont know the overflow of information I'm expected to remember!? I do not even want a refund I want MY account back. This is wrong. They should be proving their ownership. I have nothing to fear if someone actually investigated. It is mine and I know without a doubt that would be proven if time and effort were actually put in. Someone do something!
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time.Sincerely, [redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Our records indicate you were in contact with an agent as recently as today (05/17), who explained that after thorough investigation of this case we are unable to fulfill your request regarding your Surface Pro 3. We apologize that due to the warranty expiration, we are unable to provide in-warranty services or replacements of your surface and because it was purchased through amazon, we do not have a charge to refund in our system. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox Live billing issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269).  Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/07/10) */
Dear Mr [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read...

that and I will gladly assist you further.
Unfortunately there is no Skype account linked to the email address provided. Please kindly let me know the Skype name you have experienced issues with and I will gladly look into this in order to assist you further.
I hope this response has been helpful.
I will be waiting for your reply in order to assist you further.
We apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Spoke with Jack in regards to this matter and it has been resolved ,thank you againSincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Between the closing of the complaint and the business responding, the business contacted me directly and agreed to replace the unit that was damaged during service. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:  I have no way of contacting Microsoft.  They did call me yesterday and left me a message stating that they will send me a link and if I click on it, it will be the first step to getting my account back.  I did not receive a link yesterday or today.  I called the number 425-882-8080 from which they called me and left the voicemail.  I cannot get past the prompts.  It just repeats.  The person who left me the message did not leave an extension and her name was not clear on the message.  The prompt wants a full name and I had a possible first name only (sounded like Tara).  If you can have them send me a link at [redacted]@columbusstate.edu I will click on the link and answer any questions.  I also would like a full name of a person who is contacting me so when I call back, I can get through their automated phone prompts.
Thank you for all of your help.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an Xbox Live Subscription payment. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. As the agent...

explained, we cannot force a promotion or price that it not readily available to our customers. Your best option may be to wait for another promotion on Xbox Live.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office Professional 2010 installation issue.  The Technical Support Escalations Team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:This is the same response they sent to my previous rejection response.  I do not expect any further action - as long as Microsoft won't fix Skype's "forgot password" function, there is nothing I can do to recover my account.  Please close this ticket, and leave the status as "rejected".
Sincerely,
[redacted]

Hello [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox.  Our records indicate you were in contact with a few of our agents to resolve this issue.  Unfortunately, because you refused to comply with Microsoft policy to...

work toward a resolution, they were unable to help you.  Until we can verify your account, we are unable to at least consider an offer for resolution.  If you would like to continue working toward a resolution, please contact support.microsoft.com and when provided the required information, they will be happy to help.
We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has thoroughly investigated this issue and since our support agent has thoroughly explained the options you have to set up a repair or replacement for your Xbox One console that we are able to offer* the Advanced Exchange or a standard repair option* we consider this matter closed per our Terms of Use (see links below).Live TOU: http://www.xbox.com/en-US/Legal/LiveTOUCode of Conduct: http://www.xbox.com/en-US/legal/codeofconductXbox 360 Warranty Terms: http://support.xbox.com/en-US/xbox-360/repair/warranty-infoXbox One Warranty Terms: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ Corporation

Complaint: [redacted]I am rejecting this response because: It isn't a solution.  As it turns out I was able to downgrade, but there is a big difference between auto updating a security patch and an operating system.  I did not accept your terms and conditions for windows 10.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: The two continues to send correspondence to the wrong email.the product was in warranty when I first attempted to get them serviced in April and May.Microsoft continues to not honor the law.  I have through the Revdex.com tried to resolve this.  But Microsoft seems to want it perused in the local small claims court.  With recorded conversations saying they would not warranties, I think a judge will uphold the law and I can recoup reimbursement for the several hours I have spent dealing with Microsoft's poor customer service and violation of the law.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue repairing your Surface.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com or call 1-800-642-7676.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The issue has been resolved through yet another customer support session. I believe that customers should be made aware of the fact they they have the opportunity for a refund at any point. Sincerely, [redacted]