Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com.  The Xbox Listening and Advocacy team has confirmed with you this incident has been resolved and has provided you with an Xbox promotional code. We consider this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding potential scammers claiming to be Microsoft.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

If they are asking about the case numbers of were I have called to the  Microsoft tech support here they are they thought I was going to get rid of all my account numbers but they are wrong so here they are this first one is were I called when my laptop went blue screened the first time and they couldn't fix it [redacted] this all the case numbers were I have called the tech support number trying to get them to fix my laptop and the only solution from them was keep downloading the program or call maker of my laptop which will cost me not them but any way this should be what they were looking for

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office 265 Home.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Dear [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your refund.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. 
 
Sincerely,
 
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 update issue. After reviewing your service request number, it appears one of our GES agents has been assisting you. They have made a note to follow up with you on 7/13. Please continue to work with them to find a resolution. Sincerely, Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation
 
 
Meg L[redacted]
Escalation Quality Analyst | Intake QualityGlobal Escalation Services | CSS
Mobile +1 (713) 854 2625
[redacted]@microsoft.com

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding activation of your Office product.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

I look forward to hearing from y'all. I picked up the computer from repair a 2nd time, we both made sure to get the code right away and my computer is working fine now. The computer you guys  corrupted made my wireless keyboard and mouse usb unresponsive so I had to purchase a new  one. Aside from that, my computer is now up and runninging just fine. I still think you should be responsible for my 2nd repair and maybe the new wireless keyboard and mouse as well....Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue you are having with the Xbox Live service. We would like to investigate your issue further but were unable to locate a service request number...

within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have lost your service request number, please call [redacted] Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Groove Music. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. According to the...

Terms of Use, after a free, one-month trial, a credit card will automatically be charged in the following months until the subscription is cancelled, which is why customers are prompted to provide payment information at sign up. Additionally, due to Microsoft policy we are unable to provide refunds for charges made over 30 days prior, and as the agent explained, an exception has already been made with the refund you were provided.
We apologize that we are unable to provide your desired resolution, however are bound by Microsoft policy regarding this issue. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  It was very kind of Microsoft to try responding to my complaint recently (an entire year after I initially made the complaint!), however I am going to have to respectfully decline any offer from them to resolve this issue since I have already used my OWN monies to purchase Windows 8.1 and Windows 7 Pro and Windows 10 Pro for a huge sum in trying to rectify my issues myself over this last year. This has been a very expensive and very frustrating issue for me that could have been avoided easily with Microsoft's help if they had given me a response and key for Window's 10 one year ago. It would appear to me that they intentionally avoided taking care of this issue sooner so that I would take care of it myself. What company takes a year to resolve Revdex.com issues??? I do not want Microsoft to contact me again, and I do not want the the Revdex.com to mark this down as a resolved issue since I have been forced to spend my own money to resolve this myself and have not been offered any monetary compensation of equal value for Windows 10 Pro from Microsoft.Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. Upon further research into this promotion and your complaint, this issue lies with Skype as they will be able to assist you with the promotion. Please visit support.microsoft.com to get skype assistance. Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:
I was told I would be given a refund so they should give me my refund not just say sorry you were lied to and think everything is ok. I  was told I would be given a refund more than once and by more than 1 representative.   Microsoft should train their customer service representatives better so they don't mislead people. 
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue you are experiencing with your Xbox Live Account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit 1-800-4MY-XBOX or http://support.xbox.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Office. As stated previously, Microsoft policy does now allow refunds for products and services. Any agents that have offered one have done so as a courtesy refund, which already exceeds what Microsoft is legally obligated to provide.
Because the offer for resolution was rejected, we are unable to provide further assistance as we have done all we can to resolve this issue. At this time, Microsoft considers this case closed and will no longer be responding to requests regarding this matter.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has provided a response to this issue and we consider this matter closed per our Terms of Use (see link below).Live TOU: http://www.xbox.com/en-US/Legal/LiveTOUSincerely,Microsoft Corporation