Microsoft

Complaint: [redacted]
I am rejecting this response because: my account was hacked I had know knowledge of anything or what was happening this needs to be resolved by unbanning my account I had no knowledge of whatever you guys are saying I did try telling that to support and enforcement and have been not listened too I tried changing information on account by the time I had a chance to I was already banned for something I had no part of I have read on your forums of people getting band because of people reporting for no reason and the banning of accounts for no reason this needs to be further looked into and I am very disappointed on how this matter has been taken. I have been a memeber for ten years and hope on all purchase reimbursements, because I am not able to recover anything games, content etc. 
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding feedback on your experience.  We appreciate the time you have taken to provide your honest feedback regarding your customer service experience with Microsoft, and apologize that it was unsatisfactory. Your comments have been recorded and we appreciate your continued support of Microsoft products and services. 
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: microsoft has not repaired or handled the broken issues.  Their service has been horrible.Sincerely,[redacted]

Hello [redacted],
As previously stated, we have made several attempts to reach out to you via both phone and email and we have not heard back from you.  This case is now considered closed due to lack of response. If you are still experiencing an issue, please reach out to the engineer who emailed you at the email address listed in this complaint.  The engineer listed their direct phone number and office hours in their signature.
Sincerely,
Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)Hello,I didn't get any "Service Record Number" from Xbox Support.My Xbox Live Account associated e-mail is: [redacted]@yahoo.com, and the user name is: [redacted].Also, I bought and activated an Xbox Live Gold card on January 16, 2015 under the same account stated earlier.The Xbox Live Gold has the serial no: [redacted].As I stated in my previous letter, I tried to download the [redacted] game with my laptop and not directly from Xbox. In my Xbox Account didn't appear any record of my tentative to download the game. When I tried to download it later, with Xbox, I got: This Code Has Already Been Used.I would like to be able to download the game I payed for.Thank you,[redacted]

Dear [redacted],Thank you for updating us on your new issue. We would like to suggest that you please refer to our agent's followup email they sent you on 10/13 and click on the link to our Answer Desk. Be sure to provide them with your SR number when you contact them and they will be able to assist you. We would also like to refer you to answer desk for any future issues that may arise. Sincerely,Microsoft Corporation

Complaint: [redacted]yes I received a controller but it was not the one that I requested and it is not new at the least I expected a new in box controller what I got was some other kids scratched up xbox controller with Cheeto dust on it but whatever at least it worksSincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One S console issue. After reviewing your service request number and conversation with our agent, they are correct in stating that the decision to not repair the device due to...

tampering will not be overturned. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quote below from the Xbox One Product Warranty, Section 5, part (c): “…this warranty does not apply if Your Xbox One or Accessory is… opened, modified, or tampered with…” (https://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-w...⇄ Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  The product that Microsoft is selling has known defects.  It may have a 90 day warranty, but there have been millions of controllers sold that suffer from the same problem.  It isn't right that Microsoft is allowed to sell a product with a known defect and force people to purchase replacements every 4-5 months.  Microsoft should extend their warranty on controllers similar to how they extended the warranty on the Xbox 360.Sincerely,[redacted]

Hello,My name is Kaisa and Iwork for Skype Customer Relations Office. My duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with Skype. I’m very sorry toread that and I will gladly assist you further.At Skype, we have systems and...

processes in placedesigned to detect potentially fraudulent or illegal behaviour carried out inrespect of Skype accounts, thus to protect our Users. Our usual policy is that we will remove the restrictionfrom a Skype account as soon as we have done a few security/identity checks, tomake sure we open the account for the rightful owner and not for thefraudsters. The necessary checks after an incident like that include theverification of some of your payment details as well as the necessity to changeyour Skype account password. Password change can only be done after successfulverification.Due to the nature of Skype, the amount ofinformation we store is limited but we are working on improving theverification process and appreciate any feedback.I have adjusted the account settings so you canchange the password on your account to get the access back. After changing thepassword, please confirm the change via Revdex.com to me, so I can unblock the services.Please go to this link: https://login.skype.com/recoveryand enter your registered email address. You will receive a password recoverytoken to recover the account access.Choosing a secure password to access your Skype account is crucial.Hackers use lists of common passwords to access accounts (not only on Skype butacross all websites). It is therefore critical that you use a strong, uniquepassword.Use a mixtureof letters, numbers and characters - like characters above the numbers onmany keyboards such as %, $, £ and !.Avoid namesas these are easily broken.The longerthe password is, the stronger it usually is but the harder it is torecall.Avoid writingyour password down by choosing a password you can remember.I hope this response has been helpful.I will be waiting for your reply in orderto assist you further.Kind regards, Kaisa Customer Relations Office Skype

Dear [redacted]-[redacted], Thank you for providing additional information. We have reviewed your case and due to Microsoft policy we are unable to take the action you have requested.  Because your device was purchased in 2014, the one year warranty has now expired and therefore we are unable to offer an in-warranty exchange or repair free of charge. Your best option for resolution of this matter may be to go through with an out of warranty exchange of your Surface RT. If you would like to do this, please visit support.microsoft.com and one of our agents will be happy to provide further assistance and information.We apologize that we are unable to provide your desired resolution for this issue. We appreciate your time and have recorded your feedback.Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for responding regarding this issue. We apologize for the misunderstanding. We can see that Sayed has updated your case and processed an order for your $300 prepaid Visa gift card as compensation for this issue. We are happy to have provided a resolution. Please keep in mind that, as stated in his e-mail, the card may take 15-20 business days to reach you.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype account. We have reviewed your situation and while we understand your frustrations, we are unable to fulfill your request without the form completed with sufficient information to prove ownership of your account. This procedure is a part of Microsoft policy and is in place to protect valued customers like you.
You are welcome to fill out the form more than once if you are unsure about your answers. However, until we have enough information to prove ownership, we are unable to move forward with this matter. We understand this may not be the resolution you were hoping for, but stand by Microsoft's policies regarding account recovery. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding feedback on your Microsoft product.  We appreciate the time you have taken to provide your honest feedback regarding your upgrade to Windows 10, and apologize that it was...

unsatisfactory. Your comments have been recorded and we appreciate your continued support of Microsoft products and services. 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your product key.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue printing with Windows Live Mail and Excel.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.  Please understand that in order to obtain one, you must go through Microsoft support first. Please visit support.microsoft.com or call 1-800-642-7676 and an agent will be happy to assist you.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 4. It appears one of our agents has been assisting you. If you still have an issue please reach out to them and they would be happy to continue assisting you....

Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I can't have a service response number, because the Microsoft personnel refused to help me on the phone!  Called multiple times at multiple numbers.
Sincerely,[redacted]