Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface issue. Unfortunately, your Surface warranty is only valid in the United States and will have to be serviced within the States. In order for your Surface to be serviced please...

visit the following site to register your Surface by clicking device repair. From the device repair page you may begin the service process by seeing if your Surface is in or out of warranty and if any costs will be applicable: (https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/h...⇄ Please refer to the snipped quote below from the Surface Limited Warranty, Section 9: “This warranty is valid only in the United States of America and Canada.” (https://www.microsoft.com/surface/en-us/support/documents) (United States – English) SincerelyMicrosoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My credit card has indicated that a refund has been issued by Microsoft Corporation.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is precisely the nature of the rigmarole of my original complaint.  It is unclear just how I am supposed to contact "[redacted]".   I just want to cut off all associations! (I had one more monthly unauthorized $10.00 "recurring charge" to my credit card this morning.)  I wasn't even able to find an account history because their website said I had no history.   
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
It doesn't fix anything. I already paid to have the computers repaired. If this many people are having an issue with Windows 10 eating hard drives, ruining RAM, and other things then why not just admit that it shouldn't have been released yet and refund the repair money that people have paid out. It's ridiculous that a company that makes billions cannot afford to help their customers fix what has been destroyed. It's even more ridiculous that Microsoft has over 1/2 the market covered and still has such horrible customer service. Read the complaint BEFORE giving me a canned response. 
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a potential Support scam.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
If the console had broken because of something that I did, or because of wear and tear or age, then I would accept that you will not fix it because it is past it's warranty.  However, it broke as a direct result of an "update" sent by your company.  You broke my console, therefore, you are responsible for fixing it, regardless of when the warranty expired.  
I also want to note that I find it highly suspicious that the console broke as a result of an update that you sent exactly two years to the day of when I purchased it.  If I had purchased the extended warranty with my console, then the update that you sent that  broke it would have broken it the day after the warranty expired!  (I purchased the XBox on 12/12/13, and the update that you sent broke it on 12/13/15.  Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your cancelled Xbox account.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue updating your payment instrument for Xbox Live.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Hello [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a code for Quantum Break.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your computer.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:  The "response" is the same as the previous ones.  Microsoft has consumed at least 16 hours of my time, in person at its store, as well as on the phone, with no results.  Microsoft can email to me the instructions on how to try to resolve the problem on my own, without wasting more of my time on the phone.  VERY POOR CUSTOMER SERVICE!!!!!!!!!!!!  Also, as stated in my Revdex.com complaint, I want Microsoft to reimburse me for the two round-trips to its store in Burlington, MA.  My Revdex.com complaint remains unresolved because Microsoft doesn't get it!
Sincerely,
[redacted]

Dear [redacted],
Thank you for responding regarding this issue. We apologize that we are still unable to verify your account or locate your service request with the information provided in your claim.
If you are unable to provide a service request number, please provide more detail on the issue you are experiencing with your Xbox gift card and we will be happy to further investigate. Sincerely, Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. Upon reviewing your Gamertag, it was found that the account does not have an active Xbox Live Gold subscription on it. To view your active subscriptions, please visit http://xbox.com and sign into your...

account to view details about subscription status. Sincerely,Microsoft Corporation

Dear [redacted], 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your product key. With the additional information provided, we were able to locate your service request for this issue to investigate further. We apologize that, as the agent explained, we are unable to provide assistance with product key's that are blocked in the system. We understand this may not be the answer you were hoping for, however due to Microsoft policy we are unable to proceed with this matter.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One controller.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:This  has not been resolved yet but I do have an appointment with a Microsoft representative on May 20 to make further efforts to resolve the issue so it needs to remain open beyond the 7 day period.
Sincerely,
[redacted]

Dear Ms [redacted],My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to complaints.I received your complaint from Revdex.com that you have experienced issues accessing your Skype account. I'm very sorry to read that and I will gladly assist you further.For security...

reasons, Skype can't send you a password via email, however you can easily recover access to your Skype account if you have forgotten the password.Simply go to the account recovery page via this link: https://login.skype.com/recoveryEnter your registered email address and we send you an email with a password recovery token and further instructions. If you don't receive the password token within 10-15 minutes, please check your email junk folder.I hope this response has been helpful.Again, we apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Our records indicate a new service request was opened for you yesterday, August 1st, and your account password reset was approved. Therefore, this issue has been closed as resolved.
If this is not the case, please let us know. We appreciate your time and have recorded your feedback,
Sincerely,
Microsoft Corporation