Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live issue.  We appreciate the time you have taken to provide your honest feedback. Your comments have been recorded and we appreciate your continued support of Microsoft...

products and services. In the future if you ever want to cancel any type of Microsoft subscription please visit the following site: (support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-a-microsoft-s...⇄ Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
The product (microsoft office) does not work properly and hasn't from day 1. The fact that Microsoft is answering the Revdex.com a year after the complaint was lodged is an illustration of this companies gross incompetence and disrespect towards its customers.Sincerely,[redacted]

Hello [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-4MY-XBOX.
 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for responding regarding this issue.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Lumia 635. We have reviewed your situation and while we understand your frustrations, we are unable to provide further assistance as the Lumia 635 is not included in the devices upgradable to Windows 10. We consider this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade.  We were able to create a service request for you regarding this issue, under the service request number [redacted].  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

I believe the last ticket from the help desk was [redacted].  I did call for tech support again twice but they refused to escalate my problem to level 2 support where I had at least made some progress previously.  On the level 1 support all they do is repeat the same actions again and again, and the problem is never fixed.  It wastes many hours of my time (and theirs, different person each time, multi-hour sessions) and in the end I am worse off than when I started.  Each time they uninstall or reinstall Outlook, I have to set up my email addresses and the server sends me hundreds of messages, even more time consuming.
I have had to purchase a new computer and new software.  The Microsoft support center completely failed me.  The best solution at this point is to refund the amount of my tech support subscription and a refund of 9 months' Office 365 subscription (since Sept. 2015).  Thank you.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Gears of War Backwards Compatibility promotion.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269).  Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live gift card issue. After reviewing your complaint and account history it appears one of our Xbox customer service agents has been assisting you and sent their most recent email on (9/9) asking for the best time to give you a call. They have a note to reach out to you tomorrow, (9/12). Please respond to our agent’s email at your earliest convenience with a time that would work for them to call you. Our agent will be more than happy to work with you towards a quick resolution. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  You cannot just produce products that are going to break and cost $150.00 without at least a year warranty with replacement.  It's a lousy unlawful thing for you to do to line your pockets on the consumers dollar.  Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issue. After examining your service request number it appears you are already in contact with one of our GES agents. We encourage you to continue working with them toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
  I have the emails from start of the issue until now. I was contacted by MANY Support agents and got really tired of their in circles replies, I ASKED FOR A MANAGER MORE THAN 10 TIMES, they kept sending me back and forth to their colleagues as they called them AND NEVER ONCE WAS TOLD I WAS DIRECTED TO A MANAGER .
  I was finally contacted by a Support agent named Victor who TOLD ME that even though they are my kids I cant have my name even as the guardian on more than one account and TO MAKE THE CHANGES AND MY ACCOUNT and kIds accounts WILL BE FIXED. So I FIXED THE NAMES and ONLY 1 ACCOUNT MY DAUGHTERS ALSO HAD MY NAME ON IT, my Sons is in his name Only and was never in my name yet because of it having 20,000 rewards points on there His account was SCAMMED to.
  Anyway I MADE THE CHANGES and I CONTACTED VICTOR to let him know that I made the Changes , and THEN a SUPPORT MEMBER KAY MESSAGED ME BACK saying my account and my kids accounts were Closed and THEY STAND BY THEIR DECISION but if we would like to open new accounts we can but our 60,000 POINTS ARE GONE>
      THATS NOTHING MORE THAN LEADING SOMEONE IN CIRCLES AND SCAMMED .
  Also I find it funny you say that this is Bings Responsibility Because ITS NOW MICROSOFT REWARDS , no longer bing rewards , I have emails from Microsoft saying I need to contact bing and bing saying I need to contact Microsoft but IF IT IS BING THEN LET ME ASK YOU A QUESTION?? WHY IS MICROSOFT THE ONE WHO CANCELED OUR ACCOUNTS ????? If it is up to Bing then bing would be the one who canceled my account. So I'm holding Microsoft responsible , if they are the ones who canceled it they are the ones who can reinstate it .
  My Kids and I WILL NOT GIVE UP UNTIL THIS IS RESOLVED , my son saved his points for Months to get a Game for his Birthday and YOU ROBBED HIM OF THAT . YOUR COMPANY IS RUNNING A SCAM AND THIS WILL NO LONGER HAPPEN OR IT WILL BE KNOWN , I WILL FILE EVERYWHERE I CAN AND TELL MY STORY DAILY . IM CURRENTLY TRYING TO CONTACT MEDIA THAT WILL TAKE THE STORY AND I HAVE OVER 85,000 VIEWS AND COMMENTS ON MY STORY .
 I have the email from Victor saying to change the names and the accounts will be fixed and they are fixed, I want my account reinstated with the points that were on it and bonus points for going through this and I'm asking the same on my children's behalf Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: there is not a service request. I am complaining about service from your customer service and how I was treated while trying to get my producted fixed. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Microsoft support is in the process of restoring Windows 10 to my computer. Once complete, which should be Saturday, March 4, 2017 the matter will be closed.
Sincerely,
[redacted]

Dear [redacted], 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We apologize that we are unable to provide your desired resolution for this issue but we are bound by Microsoft policy regarding warranties and repairs, which states that the extended warranty on a repair or replacement device is 90 days. 
If you would like to go through with a paid, out of warranty exchange please visit support.microsoft.com and an agent will be more than happy to assist you. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft account unauthorized access issue. After reviewing your service request number ([redacted]) it appears one of our Tier 3 support agents sent an email to your gmail address...

beginning with “**[email protected]” today (12/13), regarding the steps you will need to follow to regain access to your account. Once you have followed the steps outlined, please respond to our agent’s email with the required information to move forward with the resolution process.    Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: Kinect broke while troubleshooting system with your employeeSincerely,[redacted]