Microsoft

Complaint: [redacted]I am rejecting this response because:
Although you reference the product as a laptop one one section of your store; I purchased it from the section that quite clearly listed it as a tablet.  Your advertising was deceptive and misleading.  I thought the tablet license of Office 365 could be used and was informed after the purchase that what I thought was a tablet, was a laptop.  A reasonable person would conclude that a Surface Tablet is a tablet and not a laptop.  
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: Got an email regarding this from some Microsoft sub-contractor. It had the same bogus email addresses that I've been complaining about that don't work. I responded to the email saying I was available - no response, as is the way these scammers operate.No call - I've been available all day today.Still no response on this from Microsoft itself - just some outsources fraudulent contractor. It's always these do-nothing contractors when trying to deal with this horrible company.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
Claiming the technician has "thoroughly investigated" the issue is a blatant falsehood.  He (they) were not able to thoroughly diagnose the problem as 1) your remote technology did not allow the technician to even see the extent of the problem,  2) had no explanation for the issue and 3) gave up trying to resolve the issue.  Despite his ability to see or understand the issue your technician concluded that the problem must therefore lie elsewhere.  This only shows Microsoft's unwillingness and inability to "thoroughly investigate" issues related to your software.  Further, stating the matter to be "closed" only reinforces Microsoft's unwillingness to take responsibility.
As asked in prior correspondence, is Microsoft suggesting that their software does not work with specific systems or certain monitors?  If so, why is that not disclosed prior to purchase?  Why, if your product does not work, are you so eager to abdicate responsibility and consider all faults to be someone else's?
Frankly, disgusting business practices.
Sincerely,[redacted]

Dear [redacted],
Thank you for responding, this is regarding the complaint you logged on 2/28/15 regarding a tablet in need of repair.  We apologize for the delay, as Microsoft has recently reengaged the Revdex.com.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
I already have contacted Microsoft support. That's why I contacted the Revdex.com. Sincerely,[redacted]

Dear [redacted],
Thank you for responding regarding your Bing issue.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox console. We apologize that we are unable to fulfil your request for a refund or providing the features that Microsoft and Xbox have eliminated. As stated previously, we encourage you to voice your concerns via the forum in the link provided. At this time, we consider this matter closed. Your feedback has been recorded and we appreciate your time.Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

I have been contacted by Microsoft Global Escalation Services who have been both professional and reliable in their call backs.   I have a verbal commitment that Microsoft will compensate me for the damage caused by their service personnel.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for responding regarding your complaint.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.   If you have not yet contacted support, you can reach Xbox support at[redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com.  The Global Escalation Services team has thoroughly investigated this issue and due to the Microsoft Service Agreement, Section 9, part G, Microsoft considers this matter closed. “g. Refund Policy. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply. For more refund information, please visit our help topic.” (https://www.microsoft.com/en-US/servicesagreement/) Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, please note that the team member helping me has STOPPED responding to my emails. This is NOT acceptable. I continue to have issues, and he was doing great for awhile. However, now he doesn't respond. I had to reschedule a meeting because I was sick and that was well over a week ago. Please let me know when this person will respond and correct all of the issues. Thank you.Sincerely, [redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox repair.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 10, 2014/10/03) */
Dear [redacted],
My name is [redacted] and I am contacting you from the Customer Relations Office at Skype, your complaint to the Revdex.com was forwarded to my attention.
I am very sorry to hear that you are have been charged for something that...

you have cancelled a while ago and will look into this for you.
I have checked our database and can see that there is an active Skype Number subscription on your account, this has not been cancelled and has been recurring until now. We have also not received any cancellation requests from you through our Customer Services and thus the subscription has been renewing itself. Please note that a subscription will not be cancelled automatically due to not using a Skype account or the subscription. If you wish to stop using Skype and the products you have to manually cancel all of the payment agreements to not be charged going forward.
We have now cancelled your Skype Number subscription and you will not be charged anymore. Skype Number are non-refundable as per Skype's Terms of Use:
http://www.skype.com/en/legal/tou/#10
More concretely:
10.1 When you purchase Paid-For-Products directly from Skype you will be entitled to a cancellation period of fifteen (15) days (a "Cooling-Off Period") unless you have made use of the Paid-For-Products in any way, in which case the Cooling-Off Period will be extinguished and your purchase cannot be cancelled or refunded.
And here:
10.3 Expenditure of Skype Credit, allocation of a Skype Number, or use of any aspect of a subscription amounts to "use" of a Paid-For-Product. You hereby expressly agree that Skype Numbers may be allocated before the end of the Cooling-Off Period and become non-refundable upon allocation.
To show our goodwill, we have refunded the last charge 2 charges for the Skype Number back to your credit card. You should receive the refund within 5-7 working days.
Thank you for your understanding.
Kind Regards,
[redacted]
Customer Relations Office
Skype

Complaint: [redacted]
I am rejecting this response because:I pay $60 per year for this service and they suspended my son alleging he had cheated. They refuse to give any details about what he specifically did to cheat and refuse to provide any evidence of their allegations against my son. This is absolutely unacceptable.Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  We appreciate the additional information you have provided.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear Ms[redacted],My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints.I receivedyour complaint via Revdex.com that you have experienced issues with Skype. I’m verysorry to read that and I will gladly assist you further.At Skype,we have systems and...

processes in place designed to detect potentiallyfraudulent or illegal behaviour carried out in respect of Skype accounts, thusto protect our Users. Therefore your Skype account was blocked in order toprotect the account information from possible unauthorized access.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks.I haveunblocked your Skype account and you can use all services again. I stronglyadvise you to change your Skype account password and make sure to change it ona regular basis.Pleasevisit http://www.skype.com/en/security/ and read more about how to stay secureusing Skype and online safety.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 2.  The Surface Escalations Team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,Microsoft Corporation