Microsoft

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son's account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox gift card.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. A review of your account shows that you have been able to send the Xbox back to us. At this time, if there is no further assistance needed, Microsoft considers this matter closed.Sincerely,Microsoft...

Corporation

Hello,
 
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
 We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
 If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
 
 Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox Account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your billing issue.  The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface replacement order. Upon review of the case number you have provided, we are unable to verify the status of your order. Please update this claim with the order number to...

confirm the status of your replacement.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows 10 upgrade.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows update issue. Unfortunately, after reviewing your complaint we will not be able to cover any repair costs as use of Windows is at your own risk as outlined by our Services...

Agreement. You bear the entire risk of using the services. Microsoft now considers this case closed and will no longer be responding.   Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g), Section 12, Section 7, part (b) and the Windows License Terms, Section 6: “We reserve the right to issue refunds or credits at our sole discretion.” “You understand that use of the services is at your own risk and that we provide the services on an ‘as is’ basis ‘with all faults’ and ‘as available’. You bear the entire risk of using the services.” “Sometimes you’ll need software updates to keep using the Services. We may automatically check your version of the software and download software updates or configuration changes. You may also be required to update the software to continue using the Services.” “The software periodically checks for system and app updates, and downloads and installs them for you. You may obtain updates only from Microsoft or authorized sources, and Microsoft may need to update your system to provide you with those updates. By accepting this agreement, you agree to receive these types of automatic updates without any additional notice.” (https://www.microsoft.com/en-us/servicesagreement)    (https://www.microsoft.com/en-us/Useterms/OEM/Windows/10/UseTerms_OEM_Windows_10...⇄ Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding questions about OneDrive.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 3 issue. After reviewing your complaint and service request number ([redacted]) it appears our Tier 3 customer service agent has been assisting you and sent their most recent email on 1/9. Our agent’s email states that they were able to set up an exchange order for your Surface and have sent a prepaid shipping label to you. We see in your most recent email response to our agent on 1/10 that you have shipped the Surface as requested. Our agent’s 1/9 email states once your Surface is received by our shipping center a replacement device will be sent out to you. If you have any questions during this exchange process please respond to our agent’s 1/9 email and they will get back to you as soon as possible. Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. As stated previously, our records on your service request indicate that the agent you spoke with changed the information on your account to prevent the sales tax from being applied in the future. As this was the original issue, this case has been closed as resolved. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  We were able to create a new service request for you under the service request number [redacted]. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Hello,My name is Kaisa and I work for SkypeCustomer Relations Office. My duties include responding to customer complaints.I received your complaint via Revdex.com sayingthat you have experienced issues with Skype. I’m very sorry to read that and Iwill gladly assist you further.Please find detailed...

instructions how toremove a Skype account information and close an account on our support pagehere: https://support.skype.com/en/faq/FA142The best way to close your account is to choosethe correct topic on the contact form and contact Skype chat support. In case you have an account that youbelieve shouldn’t be linked to your email, also report it the same way to SkypeCustomer Support.I hope this response has been helpful.Again, we apologize for any possibleinconveniences caused by this. I appreciate your patience andunderstanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft Office.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  A service request number is a unique 10-digit number obtained by contacting Microsoft Support so they can create a cased for you. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your opinion about our advertising.  We appreciate the time you have taken to provide your honest feedback. Your comments have been recorded and we appreciate your continued support of Microsoft products and services. Microsoft now considers this case closed and will no longer be responding.  Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with a recently purchased Xbox game.  A service request has been created for this issue, logged under SR number [redacted].  The Global Escalation Services team will...

investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  I WAS a targeted recipient.  The promo WAS on my Xbox dashboard and the pictures shown of all terms on slickdeals were taken BY ME from my dashboard.  Codes bought through third parties might not qualify but the terms did not state that and the promo allowed for inputting codes THROUGH the promotion link!If you choose to ignore the Revdex.com, you can also deal with the Indiana Attorney Generals office.  All for $10?  Fine.  It's the principle of the thing really.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: for one Microsoft has not said they would contact DELL regarding this issue, nor has anyone from a US based corporate office returned any of my 9 phone calls. microsofts response offers ZERO to me, why aren't they taking action/
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your upgrade.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation