Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com.  The Xbox Listening and Advocacy team has thoroughly investigated this issue. The Xbox Escalations Team is currently working to resolve this matter on service request [redacted]  Please...

continue to work with Xbox Support Team as this will be the best way to resolve this matter.
Sincerely,Microsoft Corporation

Hello [redacted],Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)I want Microsoft to adhere to the terms they agreed to when I first contacted support. It's shady how a company this big is wasting so much money in wages for someone to give me the run around instead of offering the service I was promised which doesn't cost Microsoft any more.

Initial Business Response /* (1000, 5, 2014/12/22) */
Hello,
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and I will...

gladly assist you further.
The email address provided is linked to a Skype account [redacted] however there are no successful payments on the account. If you have issues with a different account, please kindly provide me with the Skype account name you have problems and I will gladly look into this in order to assist you further.
Skype provides different methods of assistance if you wish to resolve the issues with the product:
Skype FAQ's https://support.skype.com/en/
Information about how to unlock a suspended Skype account can be found here: https://support.skype.com/en/faq/FAXXXXX
Skype Community: http://community.skype.com/
In addition we provide technical assistance by Skype Customer Service via email and chat: https://support.skype.com/en/faq/FA1170
I hope this response has been helpful.
We apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The mobile app does not allow to use the video chat option and I would like a fUll refund.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 14, 2015/02/09) */
Hello,
Thank you for your reply.
In order to remove your personal information from the Skype system and remove the account, please follow the instructions provided on our support page FAQ:
https://support.skype.com/en/faq/FA142
I hope this response has been helpful.
Again, we apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Final Consumer Response /* (2000, 16, 2015/02/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Our records show that an agent has continued to reach out to you via e-mail but has not received a response containing an appropriate callback time to discuss the issue over the phone. Because the Global Escalation Services team has not been provided the necessary information after multiple attempts, they will be archiving this case.  Please feel free to contact us at http://support.microsoft.com should you have any questions or concerns.
We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],  
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Unfortunately, you have not provided enough information for us to work with you to address your concerns. The quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642-7676. If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue.
Thank you,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:i already went to this links and they did not solve or answer my problem and I want to see the proof because it is sounding like their is no proof and I have done nothing wrong.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox replacement order.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 8.1.  We would like to investigate your issue further but were unable to verify your account or locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your son’s Xbox Account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issue. If you wish to cancel your Skype number, please follow the steps on the following site: (https://support.skype.com/en/faq/FA12164/how-do-i-cancel-my-skype-number) If you...

are still having issues please visit support.microsoft.com. Your feedback has been recorded.   Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  Previously there was no service request number provided to us.  The customer service rep at the time said there was nothing they could do because they could not find the charges related to this account.  They/there was no help at the time.  I have called 1-800-4my-Xbox to get a customer service number and I had to request that a cutomer service number for that conversation be provided to me several times. The number I was provided on 4/11/16 at 7:53p.m. was [redacted]. The gamer tag is "[redacted]". The e-mail associated with the account no longer exists and Xbox will not remove it from the account. 
Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested and replace your Xbox free of charge. Out...

of Warranty exchanges are the only option for replacing your device once the warranty has expired. When a device is replaced, a three month warranty is automatically added to that device, however beyond the three months, paid out of warranty exchanges or repairs are once again the only option.
If you would like to go through with another out of warranty exchange, one of our support agents will be more than happy to assist you. We apologize that we are unable to provide your desired resolution but are bound by Microsoft's warranty policy. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: 12455964
I am rejecting this response because:i have tried that have had no help from [email protected],I am totally unable to access any multiplayer features on my game and was banned because of a glitch on the game...here you will find a quick synopsis of what occurred... so I was playing forza 7 on my Xbox one,wife wanted to watch tv so I saved my game and started to play forza 7 on my pc,when I first launched it it said syncing got to 90 some percent and was stuck there,I then closed everything reopened forza 7 on my pc it fully synced I had an un natural amount of credits in my account,I did not fraudulently mod or use anything on my account..I called Xbox support and they looked at my account and saw no bans on their side whatsoever,also at time of this ban notification the forums were down and I was not able to post or get a hold of anyone.. I have sent messages on the forums to people I have sent e mails to the forza e mail I have not gotten any responses about this issue,I know that there are KNOWN service bulletins on playing the game on windows 10 and there are many bugs that still need to be worked out,so why am I being punished for bugs and or glitches on that were not done maliciously,I have been a loyal forza patron since the beginning i have absoulty no negative marks what so ever on my XBL account... Sincerely,
Patrick M[redacted]

Complaint: [redacted]I am rejecting this response because: I have never received resolution and no one has ever contacted me to resolve. Sincerely,[redacted]

Dear [redacted], Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your game code.  With the information you provided, we were able to locate your account and a service request for this issue, which is still open.  The Global Escalation Services team is handling your case, and will work with you directly towards resolution. 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your e-mail accounts. We can see that you have provided a service request number for this issue to locate your case in our records. However, service request numbers are always...

10 digits, and the one provided is 11. Please check the number you have provided and update your claim with the correct one. Once we have a valid number, we will be happy to further assist you in escalating your case.
Sincerely,
Microsoft Corporation