Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Book exchange. As the terms state, this fee will appear on your account until Microsoft receives your defective device, to make sure that the funds are...

available should anything happen that requires payment for the new device. Once the hardware center receives your original device, the fee will be refunded. This is part of Microsoft's policy regarding advanced exchanges and cannot be modified.
If your original device has been received at the hardware center already and you have still been charged, please visit support.microsoft.com or call 1-800-642-7676 about this issue for the fastest resolution. If you are unable to resolve the issue via this avenue, reply back with your most recent service request number and we will be happy to help.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  I can't believe how dense these people are.  I did NOT have an active live account, I JOINED on or about 6/15 for three months THROUGH the promotion dash board.  How many lies and excuses will you people make?  I will be filing a complaint with the Indiana Attorney Generals office if this is not addressed.  I was supposed to get $10 a LONG time and many emails and messages ago.  My time is valuable and I am sick of you wasting it.YOU may consider this case closed but I do not!Sincerely,[redacted]

I use a free software Ooen Office so I declined Microsoft 10'upgrade SECERAL TIMES A DAY,however they downloaded it to my computer anyway without my permission and interfered with the program I use, caused my printer to default to their program file , prevented me from save as function and caused a serious delay in my business timeline.

Initial Business Response /* (1000, 5, 2014/08/08) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son's stolen Xbox console. We would like to investigate your issue further but were unable to locate a Service Request Number...

within your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2015/01/12) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. After reviewing the Service Request Number in your claim, it appears the service center involved with your...

console exchange may have made a mistake processing your console. We apologize that all of your console accessories were not sent back to you. We will contact the service center and find out what happened with your accessories. Thank you for bringing this issue to our attention.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the response. I still have no idea where my items are and whether or not they will be sent back. Could you please update me on the situation? I only got to use the Xbox for one week before failure and it has already been over two months since I was able to play it.
Final Business Response /* (4000, 10, 2015/01/29) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office Professional issue. After reviewing your complaint, we will not be able to exchange your Office Professional for PC, for a Mac version as outlined by our Microsoft Services...

Agreement. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g): “…all purchases are final and non-refundable.” “We reserve the right to issue refunds or credits at our sole discretion.” (www.microsoft.com/en-us/servicesagreement)       Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your support experience.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your game issue.  The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: it wasn't just the matter of the charge, it was also the fact that I was falsely advertised into making the purchase, didn't get what was advertised, then told I couldn't cancel. Please provide me with the promise South Park stick of truth game, that was suppose to be made available with my digital preorder, which is promoted on your network.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox controller.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Hello [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Store purchase.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-7676.
 
Sincerely,
Microsoft Corporation

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding charges to your credit card.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com. 
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: I have not been notified by the xbox enforcement team since submitting my case review over five days ago to see whether I can appeal my suspension.   
Sincerely,
[redacted]

Final Consumer Response /* (2000, 6, 2015/02/02) */
A full refund of the purchase price has been received.

Initial Business Response /* (1000, 5, 2014/07/29) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim...

or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft's advertising.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 3. We have determined this issue has been escalated to our Surface Support team on service request [redacted].  You refused all options offered by the Surface...

Support agents for replacing your device.  We do not feel your situation warrants an exception to our established replacement policies.  If you would like to proceed with a standard exchange or a secured, advanced exchange we would be happy to reopen your case to assist the exchange.  Otherwise, we consider this matter closed.
Sincerely,Microsoft Corporation

Complaint: [redacted]Greetings To Whom it May Concern: Thank you for your reply, the gamertag in dispute is "[redacted]". Once my dispute has been settled I will be more than happy to update my complaint as resolved and accepted.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
I was contacted by a Microsoft partner telling me that my computer was being used in another country and had viruses on it. They said it was illagle on my part not to have it cleared up. They got into my computer and after I refused to give them money they put a password on my computer where I can't access it. My husband died a few years ago and I have all of my pictures of him and family on there and I can't access it. I startedI to buy another computer but I changed my mind because all the things I need are on that computer and I can't access it.