Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office and Skype for Business.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon reviewing your account, Microsoft cannot lookup a 25 digit code from a card number, it is the responsibility of the consumer to maintain the card and 25 digit code until it is used. In reviewing the service request, it was found that Microsoft provided to you, out of policy, codes to equate 8 months of Xbox Live Gold for the inconvenience.
Due to the concessions already provided to you, Microsoft considers this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your HP. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  We see you have provided one from a case opened with HP, however we will need one specifically from Microsoft. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com and they will provide a service request when a case is created.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: Thank you. Can someone respond to me by email now, so I can have a point of contact while they investigate? 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:  I just want you to  know how many hours and hours I put into just getting 99.00 back.  Hours on the phone, writing 3 letters, pay to have 2 certified.  all ignored.  Then at the last second you make me email all the copies of everything I sent you to India Which by the way also took me a couple hours because I had to make copies of stuff, get bank accounts to go back that far on computer, scan it and the computer and then figure out how to email them all, not from my computer.  If you were paying me for the hours I put into all of this it would be 2cents an hour.  Not worth most peoples time but this became personal to me because I have never been treated so poorly by any CO.[redacted]

Complaint: [redacted]I am rejecting this response because:  I contacted Microsoft through theirs help line several times.  I was told by them that they had done all they could do and they were closing my case.  The only remedy that they suggested was that I take my computer into one of their stores and for a fee they would try and fix it.  The nearest store is a 4 to 5 hour drive away for me and they stated they would not accept the computer through shipping.  I have since purchased a new computer and I think I should be reimbursed for it.  I certainly shouldn't have to incur any expense for them to fix what they brokeSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Microsoft is still not requesting any proof that I was charged. It is debited from my son's bank account and says Microsoft Xbox, same charge as every other month. Sick of them refusing to actually look into it. Why is no one asking for a copy of the statement? Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. According to our records, your subscription was cancelled 11/22/2015. Upon further investigation, you have now received 5 months of refunds. At this time, Microsoft cannot provide any further refunds for this issue due to the date of cancellation and the out of policy refunds you have already received.
Due to this, Microsoft considers this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your console.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Your customer service agent never gave any numbers, he hang up in my face. you can check by the email [redacted]@hotmail.comSincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an account ban.  We apologize that we are unable to assist you with this issue. Please refer to the Xbox Services Agreement regarding account bans for more general information.  As stated previously, the Enforcement link below is the only avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Hello,
 
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
 
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
 
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
 
 
 
Sincerely,

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns replacing your mouse. We have received an update on this request and confirmed that an agent was in contact with you and successfully placed an order for your Arc Touch Bluetooth mouse. Your device should arrive soon. For further requests regarding this matter, please reach out to the agent who assisted you and they will be happy to help.
At this time, Microsoft will be closing this case as resolved. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
This is truly un acceptable of a company offering a specific service. We basically are un able to efficiently operate in this manner. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
The number I was given was [redacted]. Microsoft 365

Hello,My name is Kaisa and I work for Skype Customer RelationsOffice. My duties include responding to customer complaints.I received your complaint via Revdex.com saying that you haveexperienced issued with Skype. I’m very sorry to read that and I will gladlyassist you further.I have now cancelled the...

payment agreement and issued arefund for the latest order. There will be no further charges for thesubscription.All Skypesubscriptions are recurring by default but can be cancelled at any time. Thisis stated in Skype Terms of Use and also during the purchase flow. Please go tothe FAQ page for detailed instructions for cancellations and refund: https://support.skype.com/en/faq/FA1881Refunds areprovided in accordance to Skype Terms of Use Paragraph 10. Refund Policy:http://www.skype.com/en/legal/tou-usa/#10Youcan get in touch with Skype Customer Service when you follow the instructionsprovided on our support page  here: https://support.skype.com/en/faq/FA1170Please visit Skype Support page for any assistance you need:https://support.skype.com/en/I hope this respons has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your understanding. Kind regards, Kaisa Customer Relations OfficeSkype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your promotional purchase. With the information you provided in your claim we were able to locate your account and service request for this issue. As the agent you were in...

contact with explained, not all retailers provide this specific bundle, and this retailer is one of them. We apologize that the promotion it is not offered with the product you purchased.
We apologize that we are unable to provide your desired resolution. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your recent purchase. With the information you provided in your claim, we were able to locate your account and a service request associated with this issue. Our records...

indicate that you were in contact with one of our agents on 6/29/16 about this matter who issued your refund of $32.55 for the game, and for this reason, this case has been closed as resolved. 
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution. 
Sincerely,
Microsoft Corporation