Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 experience.  The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I don't agree with your decision. I think you have shady an unethical business values.  You have lost a long time customer and I will be letting everyone I know about my experience and how MS opted to handle.  Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: They did not resolve the issue. Now want service number. The servie number [redacted]Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/09/16) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and I...

will gladly assist you further.
Upon checking our records there is already two Skype accounts created that are linked to the email address provided.
In case you need helpf from Skype Support, please visit the following FAQ where you find information about how to contact Skype Customer support and what kind of support is offered: https://support.skype.com/en/faq/FA1170
I hope this response has been helpful.
We apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That website did not list my problem. I need a telephone number so I can speak to a person and resolve my problem. The only option was to ask other customers to solve my problem. Or someone can call me.(XXX-XXX-XXXX) Or if they have a chat line, how do I get listened to?
Final Business Response /* (4000, 9, 2014/09/23) */
Dear [redacted],
Thank you for your reply.
Unfortunately Skype currently doesn't offer any phone support but you can contact Skype Customer Service through email and chat. We apologise for any issues you might have faced reaching out.
You can contact Skype Chat support directly following the instructions here: https://support.skype.com/en/faq/FAXXXXX
From your description it seems that you are using Skype on Mac. Please find instructions how to set up the number in the FAQ: https://support.skype.com/en/faq/FAXXXXX
I hope this response has been helpful.
Again, we apoligise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Final Consumer Response /* (2000, 11, 2014/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My computer guy was able to activate my system while talking to the tech dept of Skype. Of course I had to pay him for his time.

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue activating your software.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Hello,Thank you for your reply.Upon checking our recordsI can see that the Skype Number has been refunded by Skype Customer Service onOctober 5th. The funds will be returned to the credit card account and thenumber is no longer fuctioning on the account.I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Complaint: [redacted]I am rejecting this response because:My money was taken from Microsoft systems and EA have no way to refund me via your system now EA,  while a separate entity, use your system and as a valued customer of many years fund my treatment to be unacceptable as I have no recourse it seems to blatant dishonesty on behalf of EA.  Now EA have taken a stance which sadly leads me to go via my credit card company in order to get compensation. My main gripe with MS here is why my custom seems to be of less value than others who MS have compensated over the same issue,  so sadly it seems my association with Ms and EA will have to come to an unnecessary end but my sense of injustice is too strong. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:it is not fix all.it do is show surface Sincerely,[redacted]

Dear [redacted],
Thank you for responding regarding issues with Windows 10.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Hello,My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints. I receivedyour complaint from Revdex.com saying that you have experienced issues with Skype. I’mvery sorry to read that and I will gladly assist you further.At Skype,we have systems and...

processes in place designed to detect potentiallyfraudulent or illegal behaviour carried out in respect of Skype accounts, thusto protect our Users. Therefore the Skype account was blocked in order toprotect the account information from unauthorized access.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks, to make sure we open the accountfor the rightful owner and not for the fraudsters. The necessary checks afteran incident like that include the verification of some of your payment detailsas well as the necessity to change your Skype account password. Password changecan only be done after successful verification.Youraccount settings have been adjusted in a way that you can recover your accountby changing the password. You can do this here: https://login.skype.com/recoveryYou need toenter the registered email and follow instructions.After youhave changed the password, please confirm the change via Revdex.com and I will unblockthe Skype account.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Kindregards, [redacted] CustomerRelations OfficeSkype

Initial Business Response /* (1000, 5, 2014/08/04) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Xbox Live service. We have reviewed your situation and while we understand your frustrations we are unable to take the action...

you've requested. We consider this matter closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I was never reimbursed for the unauthorized Xbox charges that were charged to my acct. Despite numerous calls to Microsoft to ask for a fair outcome, they failed to resolve the matter.  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: one again, the email was sent at 1am this morning, secondly it doesn't show any orders or service request. I am not playing back and forth with your generic email response. Get someone to take responsibility and refund my money since once again it isn't showing. If you would provide me your direct email I would be happy to send you a screenshot. As large as a company this is the most disgusting process to argue to get a item replaced under your warranty and countless amount of hours. I do not have and will not invest more time playing games to try to make you honor your warranty.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I understand that there is no compensation for the e-mails that they deleted, but a customer service manager never contacted me to discuss how I was treated.  At this point, that is the larger issue.  The last contact I had with them, I was told a manager would contact me.  They still have not.  I don't need to deal with someone about the e-mails, I need to deal with a customer service manager about how I was given wrong phone numbers and hung up on and told a manger would contact me, but then they didn't.  That is not acceptable customer service.  I have told them many times now that I'm not asking for someone to work through the e-mail issues with me.  I have recognized that they screwed me over and aren't willing to own up to that or compensate for that.  I have been asking to speak with a customer service manager.  Once I was given an email to contact a manager and he never responded.  The next time I went on chat, a manager on there told me she would have a customer service manager contact me, and they never did.  I want to talk with a customer service manager to know that how customers are being treated will be dealt with and in the future they will be treated with respect and not lied to.  I want to call Microsoft and see that they are a company that treats their customers well.  If I have been treated this way so many times, I know other people have too. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: New details are as follows, I called a manager and he setup the AE repair your spoke of in your response, I told him since the last repair console they sent had the exact same symptoms as my original launch (no power to the system whatsoever) that my guess would be the power brick has been the issue all along and never the console but he said he spoke to his tech department and they say since my power brick is showing a solid orange light it has to be the console, so I trusted him and let him do the AE repair, charge my credit card another $400 plus tried making me pay another $15 shipping on top of the $150 they had me pay initially for the first repair but somehow that got worked out. Of course this AE repair system came and guess what?? NO POWER AGAIN!! It's blatantly obvious its the power brick and you guys have misdiagnosed and wasted a lot of my time and money, not only have you had me send in my original launch console I got on day one and would have liked to kept as a day one collector, especially if there was nothing wrong with it in the first place and its been the power brick the whole time but I doubt you guys can can give me it back but what I do expect is I send back the first repair console so you can refund me my $400 holding fee, as well I want the original $150 'console' repair fee refunded on my credit card since you guys misdiagnosed and I never needed one to begin with otherwise I will be calling my credit card company to dispute that charge. I still am in need of the much cheaper power brick to fix my original issue and considering everything you guys have put me through for an entire month of running around, I'd hope you would just send me the power brick but considering microsoft charges me at every turn for anything they can I won't hold my breath but even if I have to pay I will, I just need one to finally end this nightmare... Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Account Balance. This issue was previously addressed with the Xbox Listening and Advocacy team and everything was explained to you. [redacted] provided information about your account and that we...

are not able to provide the requested action. Since we have already provided resolution to this issue, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: On the SKYPE problem, Microsoft and Lenovo expect me to accept invitations from SEXUAL PREDATORS to be my SKYPE friends. This never happened on my previous computer during my wife's and daughter's sessions with SKYPE. I find this highly unacceptable for any person or business to allow. I have yet to connect my camera on this "new" computer.The OneDrive Virus problem was totally ignored by Arush. My private and personal data is still compromised on a daily basis. I told Arush what I expected from Microsoft, if he was truly an employee of Microsoft. As a full-blooded U.S. Citizen, I expect full-blooded U.S. Company cooperation resolution to my problems. 
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. After reviewing your complaint and service request number ([redacted]) it appears you were able to connect with one of our Xbox customer support agents on 10/12. According to their...

notes they were able to process your refund and they mention that you should see the funds in your account within 5-7 business days. If you have any further questions please reach out to our Xbox support at support.microsoft.com and provide them with your service request number. Sincerely,Microsoft Corporation