Microsoft

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. Upon further investigation, it seems that you had an active Xbox Live subscription during the promotion, which would have disqualified you from this promotion. Due to this, Microsoft considers this matter closed. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 update and Microsoft Office.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:  No remedy to issues presented are being  provided by MSN.  My Revdex.com service review no. [redacted]must be your asking number.    Please provide detail of your next move! to rectify the poor existing condition resulted from MSN shambolic business practices that are evolved here  . 
Expecting  prompt corrective acts from MSN.
[redacted]

Hello,My name is [redacted] and I work for Skype Customer RelationsOffice. My duties include responding to customer complaints. I received your complaint from Revdex.com that you have experiencedissues with Skype. I’m very sorry to read that and I will gladly assist youfurther.Skype vouchers are electronic...

Skype Credit vouchers sold invarious retail outlets. You don’t have to pay for the vouchers online and theymake a great gift for family and friends so that you can keep in touch throughSkype.Disputes and complaints are handled by the retailer directly.You can contact Customer Service via email and live chat forfurther investigation.Skype also offers help and support via:     The Skype Supportwebsite: where you are right now. Search around for your issue, there’sprobably an article available to help, and instructions on how to fix it rightaway.    The SkypeCommunity: expert Skypers and moderators provide answers 24 hours a day. It’ssearchable so an answer may already exist for your question.Detailed instructions how to contact Skype Customer Supportcan be found here: https://support.skype.com/en/faq/FA1170I’m happy to look into this if you kindly provide me withthe voucher codes or Skype name where you have attempted to redeem thevouchers.I hope this response has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding. Kindregards,[redacted] CustomerRelations OfficeSkype

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox issue.  We have been able to find your account and see that you have had multiple interactions with support regarding this issue which appears resolved.  If you are still...

experiencing an issue with your account, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  Please know that as a security measure, Microsoft will NOT contact you directly unless you have contacted us first.  We appreciate your feedback...

and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issue. Unfortunately, after reviewing your latest comment we will not be able to refund your remaining Skype credits as refund requests must be made 14 days after purchase. Once your credits become inactive they remain on your account and can be reactivated when you decide to do so after logging back into your account; this is outlined at the following link: (https://support.skype.com/en/faq/FA10378/how-do-i-reactivate-skype-credit) We were unable to find your service request number with your provided email, if you could update your complaint with your service request number it would be much appreciated. Please provide any information requested of you by our Skype customer service agent. If you are to get back into your account, our agent’s outlined steps will be the only channel to do so. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quotes below from Skype.com and the Microsoft Services Agreement Section 9, part (g):“You can get a refund if: You haven’t used any Skype Credit purchased and you make a refund request within 14 days of that purchase” “…all purchases are final and non-refundable... We reserve the right to issue refunds or credits at our sole discretion.” (https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund) (https://www.microsoft.com/en-us/servicesagreement)    Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an account hack.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account issue. After reviewing your account history and profile it is apparent your monthly gold subscription charges were being applied to one of your son’s Xbox Live Accounts. If you have any further billing questions please visit: (http://support.xbox.com/en-US/browse/billing/xbox-subscriptions) If any new issues arise please visit support.microsoft.com. Microsoft considers this case closed and will not be responding in the future. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We apologize  that we are unable to provide your desired resolution, but Microsoft does not consider this case to be an exception to the Microsoft Services Agreement. At this time, this matter is closed.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live compromised account issue. After reviewing your service request number ([redacted]) it appears one of our GES agents, Latoya, secured your account on 7/15 and left a voicemail and...

sent an email to your @hotmail.com account beginning with letters: da. The investigation revealed no purchases were made while the account was out of your control. Please follow the steps outlined in the email to regain control of your account.    Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We do apologize that we are unable to provide your desired resolution for this issue, but your best option is to go through with the paid out of warranty exchange. If you wish to do so, please visit support.microsoft.com and an agent will be glad to assist you.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Please be aware that as of Monday June 13, 2016, THE PROBLEM HAS BEEN DEALT WITH BY MICROSOFT. The young man Rahul called me and he fixed the probem, so far I am very pleased with the outcome. Only time will tell if it happens again but he took it out completely from what I understand.
Problem resolved thank you Microsoft, its almost a year since I spoke to their tech in the US who did nothing but delete the X.
 
Revdex.com, I really do appreciate you hanging in there this long with me, YOU ARE A GREAT BOON TO PEOPLE WHO CANNOT RESOLVE ISSUES WITH THE COMPANY. Thank you again, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
Enclosed is the Service Request Number that you need to research my complaint.  #[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your console was in violation of our Terms of Use and subsequently banned.  Please understand that the Enforcement...

links below are the only avenue to receive more information regarding your console ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your console ban. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox bundle game.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: there is no service request number. I contacted customer service twice only to be left with no resolution and treated like I was a bother by the end of our conversations. They also talked to me like I didn't have clue what I was talking about. There was no number provided that I would be able to list in the complain. I also find it rude that your company responds to everyone's complaint with the same pre drafted message. What a way to make a customer feel important. Please address my issue. 
Sincerely,[redacted]

Dear Mr[redacted],Thank youfor your reply.Skype has a„Help“ page on skype.com and we provide responses to support questions on https://support.skype.com Thefollowing FAQ provides all information in detail what to do when you haveproblems with suspended Skype accounts: https://support.skype.com/en/faq/[redacted]Suggestionsand FAQ links are also provided in case sign INS are unsuccessful for differentreasons. Your Skypeaccount has been fully unblocked in December 2014 and the automatic accountrecovery has been used on the account in October 2014. Weapologize for any possible inconveniences caused by this.Iappreciate your feedback.Kindregards,[redacted] CustomerRelations OfficeSkype

Complaint: [redacted]
Dear Microsoft, I've contacted my bank before the complaint was sent to Revdex.com. I checked with my bank several times during the months I've waited for a refund and was told the same thing each time, no refund nor is a refund pending from tour company. Only shows the charges Microsoft took off the debit card ending [redacted]. That card has been deactivated and cancelled due to it being lost so I didn't understand how Microsoft was able to take any payment off of the card to begin with but my bank explained that my new card and the cancelled card share the same account and routing number so your company was able to take those payments off even though my subscription was cancelled on my end. If I have to have my bank fax or email you statments for the last three monwas and a letter stating I haven't received a refund from Microsoft, I'd be happy to do so. I shouldn't have to because you all should check your records more thoroughly. My email was sent the same day I made a follow up call and spoke with tsala so its no way the refund was processed. Maybe initiated but not processed. How do you explain customer service Representatives telling me to give it 3-5 bd, then 7-10 be to being told its a scheduled refund for 7/29/17?! I want my refund from this company! You need to pull call logs, records etc to look further into this matter of I'll speak to an attorney as to what my options are legally! This matter has been unresolved for to
I am rejecting this response because:
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.  Sincerely,Microsoft Corporation