Microsoft

Dear Mr [redacted],My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints. I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and I will gladly assist you further.To protect our...

customers from fraud, we set limits for the purchase of Skype Credit and subscriptions. These are simply protections Skype puts in place to watch out for out-of-the-ordinary purchase activity.If your payment is declined, your best option is to try again later. Check out our ways to pay.The Order # [redacted] was created but not Delivered, this means that the voucher credit was not applied to the account. The order status Created usually means that your order hasn't been finished yet. You have most likely initiated your purchase using a selected payment method but haven't continued. Therefore, your order had been stopped before your payment actually reached the payment service provider. You can try again. You can find the full list of order statuses with explanations on our support page and in the FAQ: https://support.skype.com/en/faq/FA288/Skype provides different methods of assistance if you wish to resolve the issues with the product:Skype FAQ's https://support.skype.com/en/ Skype Community: http://community.skype.com/In addition we provide technical assistance by Skype Customer Service via email and chat: https://support.skype.com/en/faq/FA1170I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,Kaisa Customer Relations OfficeSkype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because they have merely stated that they would contact me and have not done so.  Microsoft has not tried to resolve my issue which I believe is fairly easy for them to do and costs them nothing.Sincerely,[redacted]

Dear Ms[redacted],My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints.I receivedyour complaint from Revdex.com that you have experienced issues with Skype. I’m verysorry to read that and I will gladly assist you further.During theSkype Number...

purchase flow each customer sees the following information:„Please note: This is a recurring payment.We will store your payment method and you willbe charged each time your subscription automatically renews until you cancel.You can cancel any time on your account page under Skype Number.“Beforebeing able to confirm the purchase it is required to tick the following foracceptance:„I understand Skype Numbers are not refundableafter purchase as they are deemed “used” when allocated to you.“All Skypesubscriptions are recurring by default. You can cancel your subscription at anytime on your Skype My account page. Detailed instructions can be found on oursupport page here when you follow this link: https://support.skype.com/en/faq/[redacted]Refunds aregiven in accordance to Skype terms of Service and Refund Policy http://www.skype.com/en/legal/tou-usa/#10that each customer has to read and accept before getting access to theservices.Upon checkingour records, the last Skype Number order has already been reversed and thepayment agreement was cancelled by Skype Customer Service.Pleasekindly forward the email copies to me via Revdex.com that you sent to Skype CustomerService and didn’t receive response in January and I will gladly look into thisfurther.I hope theresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kind regards, [redacted] CustomerRelations OfficeSkype

Hello [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Lumia 1020.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is provided their "resolution team" contacts meSincerely, [redacted]

Dear [redacted],  Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  This account was issued a suspension for engaging in the harassment of other players on Xbox Live. The conduct that led to this suspension may include, but is...

not limited to: -      Verbal abuse, profanity, stalking, or griefing directed at other players To check your current enforcement status and prior history, please visit enforcement.xbox.com.On Xbox 360, the account will be unable to access the Xbox Live service for the duration of the suspension. On Xbox One, the account will be unable to access specific Xbox Live features. This may include, but is not necessarily limited to: multiplayer gameplay, text messages, voice messages, Skype on Xbox One, video communications, Upload privileges, in-game chat, and parties. Xbox Live does not monitor Skype calls, but due to the nature of the violation the suspension impacts all communications features.   To help avoid future Enforcement actions, please review our Enforcement website, the Xbox Live Code of Conduct and the Terms of Use. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.   You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/. Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the presumption that the resolution is swift and meaningful. Given the character-count constraints of the Revdex.com form, I was unable to include the full text previously. The text below will provide you with a more accurate account of my specific problem. 
I have been unable to conduct any freelance work for the last month and a half because your recent Windows Anniversary Updates have damaged and wreaked havoc on my Dell Inspirion laptop computer. While your technical support staff has been as helpful as possible, I’ve had to work on this incessantly to return it to its normal functioning state.
Following the initial update, one technical support person spent 2-3 days getting rid of the bluescreen loop that it was in. I made additional setting changes, such as creating restore points that were later erased, only to have another update automatically installed which sent me back to square one of bluescreen [redacted]. I once again worked with your staff and it took another couple of days to enable me to even start my computer normally.
Then, the next update (1607) arrived, flooding my storage to a point that was more than double what it had been prior to these changes and totally crashed my computer. I couldn’t even get in touch with technical support because I couldn’t get in to do so! I can’t remember at this point all that I did, but I somehow managed to get in and remove files and such, giving me a couple of MB to work within. The obvious next step was to create more storage for the inevitable future update, from which I’d obviously be unable to restore to an earlier date, only to find that none of my USB ports worked.
I again contacted tech support and they worked on that for another couple of days, finally managing to get one USB port to work. I messed around with it for a few days and finally found the settings, located in two separate places, that needed to be changed back to their original states to enable the other USB ports. So, I’m now trying to dedicate an external drive to storage in anticipation of the next inevitable update.
I’m sure I needn’t detail all of the areas that the updates entered and reconfigured, screwing up the hard-drive and corrupting files that I experienced but it even disengaged “chkdsk” and other critical boot scans. The updates screwed up my incoming, network and wi-fi connections. The updates changing other options and settings have required that I investigate the cacophony of configurations and services on my machine. My computer continues to “run hard” – making noises it never made before and has been suddenly overheating, as well.
I work every day using this computer to create content, marketing materials and online marketing venues for clients who have with short deadlines. I’ve been unable to complete a single project throughout this entire period and my financial situation has been greatly affected. In addition, I was in the initial process of setting up an online jewelry store which should have been completed and running by now, but have been stuck at the same place I was at the onset of these problems.
During the short times when the computer itself was accessible, even the desktop applications to my 365 subscription to would not function. I’ve already received a one-month refund from that sector of your conglomerate. It’s darned fortunate that I am experienced in trouble-shooting and could do the work myself rather than hire an expert because I certainly couldn’t have afforded outside assistance.
I remain in recovery mode from this long and time-consuming retrogression, thanks dearly to Microsoft. I fear that I have lost clients as a result. Your hasty updates have cost me dearly. These updates should have been optional, allowing me, the consumer, to determine whether or not my computer was compatible with said updates and could afford the storage space that they would consume. The consistent deletion of restore points has presented additional recovery issues that could have at least kept me in business.
I’m sure this has negatively affected a great number of your similarly loyal 30+-year customers. I, for one, am extremely, let’s just say agitated, and have been for the duration with the upset this has caused in my recent life avocation. I request that you find some reasonable way to recompense me for my loss of income and for personal turmoil that were a direct cause of your poor business decisions.
Please contact me upon your consideration at [redacted].[redacted]@outlook.com (oh – and I’ve been without my desktop Outlook program for the duration, to which the online version is absolutely no substitute (missing incoming mail, unattainable contact addresses, etc., but that’s another story of these months of outright failure on Microsoft’s behalf).
Sincerely, 
[redacted]
[redacted].[redacted]@outlook.com

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue interfacing your computer. We have reviewed your situation and while we understand your frustrations, the functionality you are trying to achieve is only capable with the Pro version...

and therefore we are unable to fulfill your request. If you are in need of any assistance purchasing the Windows 10 Pro upgrade, please let us know and our agents will be happy to help.
We apologize that we are unable to provide your desired resolution, however must offer to you what we offer to all valued Microsoft customers. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com. Once again we apologize that we are unable to provide your desired resolution. At this time, the options you have requested are not available, however your comments have been recorded and will be forwarded to the appropriate department. At this time, Microsoft considers this case closed. We appreciate your time and continued support of Microsoft products and services.Sincerely, Microsoft Corporation

Hello,My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints. I received your complaint via Revdex.com saying that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further.The email address...

provided is linked to one Skype account. In case you have experienced issues with a different email address, please kindly provide me that email address, so we can look into this in order to resolve the issue for you.I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Initial Business Response /* (1000, 5, 2014/09/10) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that...

and I will gladly assist you further.
Upon checking our records I can see that you had two different recurring subscriptions: Unlimited united States and Skype Number. Both are recurring by default and need to be cancelled separately.
I have issued a refund for the Skype Number recurring order and the funds will be returned to your credit card account. The number and payment agreement are therefore cancelled.
Please note that all Skype subscriptions are recurring by default.
May I please also refer you to our Terms of Use, Paragraph 9 that each user has read and accepted prior of receiving access to any of Skype services:
http://www.skype.com/intl/en/legal/terms/tou/#payment
9.4 Recurring Payments. Where you purchase Products on a subscription basis (monthly, every 3 months or annually (as applicable)), you acknowledge and agree that this is a recurring payment and payments shall be made to Skype by the method you have chosen at the recurring intervals chosen by you, until the subscription for that Product is terminated by you or by Skype.
You can cancel your Skype Number subscription at any time.
I hope this response has been helpful.
We apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype

Complaint: [redacted]I am rejecting this response because: My isssue is not resolved yet. Microsoft requested my information regarding my service orders. They do not have that readily available to consumers via the website. My Gamertag is Mr [redacted] vn and the email associated with it is [redacted]@gmail.com. In addition I spoke to costumer support about this issue with my xbox and they put me on hold for over 20 mins after I asked to speak to a supervisor. Microsoft can pull the tape for the conversation due to them saying "Calls are recorded for quality assurance"Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was contacted by a Support Escalation Engineer and a replacement key was issued.  I would like to thank the Revdex.com for their assistance in this matter.  Without their help, the matter would not have been resolved.Sincerely, [redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 issue. After reviewing your service request number it appears one of our GES agents is currently assisting you and had a chat with you on 8/2. They have 8/10 listed as the day they will be reconnecting with you. Please continue to work with our agent to arrive at a resolution as swiftly as possible. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:I have now tried for weeks to contact the Microsoft Store and when trying to reach them using the virtual agent I am now asked for a Microsoft Surface device serial number to even allow access.I will not connect any other way.Your support portal shows it trying to connect chat and that fails UNTIL...You place a Surface product in the sales basket and go back to the exact same page and amazingly it connects but they say they cannot help, chat # does not exist or they drop the chat and never attempt to at least send a transcript. I would like a email address to contact as I am out of options.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface replacement order.  With the information you provided in your claim, we were able to locate your service request for this issue, including the e-mail from the...

agent explaining the voided warranty and the Service Center's inability to repair it due to the device's damage.
We do not have any record, however, of a new service request for the order that was placed after you received your damaged device back. This would have been provided by the agent with whom you spoke about a new replacement order. If you have one, please provide it in your reply, and at that time we will be able to proceed.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
This is not a resolution, just a canned letter asking for more information.
The Service Request Number: [redacted]
I also never received a call back as requested from the initial interaction.Sincerely,[redacted]