Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I had to get a new laptop and lost everything I had on the one I had. Nothing was done in a timely manner and that is truly unacceptable in my standings. I was going to put my work and possible my company on all your software but after this I will not. I am going to be going to an apple computer in the near future and will not return to any type of Microsoft run computer. I refuse to be told I can not have a supervisor and be treated like me and my Late Husband are dumb. And that was all we got treated like when we called. I lost several important programs and almost all my work files. Some of which were legal documents. You have not advised me if you have retrained or gotten rid of the employees who refused to put a supervisor on the phone from then, you have not advised me as to why my laptop at the time decided to update on it's own, with the updater turned OFF. Your lack of a timely response also leaves me to believe that you do not really care about what your customers are saying, or do not really care what they do. It seems like you all want is to make people and companies like mine to leave. So I am not going to be with Microsoft products after today. Thank you for not doing anything or wanting to do anything about my issues with Microsoft 8. Sincerely,[redacted]

Dear [redacted],
Thank you for responding regarding concerns with the Windows 10 upgrade.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue, Once again, we apologize for the delay in responding to your claim, but are very pleased that Microsoft and Dell were able to provide a resolution. Regarding charges for service, we are unable to open a service request for this as it is part of Microsoft's policy. Because your Windows operating system came with your computer, as provided by the manufacturer, it is not eligible for free support. If you had purchased your operating system separately, this would be different.
We hope that this answers your question sufficiently. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Hello,Thank you for your reply.Thank you for confirming the password change. I have nowlifted the restrictions from the account and you have full access to allservices.I hope this response has been helpful.Kind regards, Kaisa Customer Relations OfficeSkype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com with your concerns about the Xbox Live service. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have lost your service request number, please call [redacted] Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. After receiving your complaint, a service request was created for you to discuss your concerns with an agent from the Escalations team and work toward resolution, which is why...

you have been contacted. However, if you no longer wish to do so, please reply directly to the most recent email sent from the agent working on your case, and let him know you would like him to close your case and cease further contact.
At this time, Microsoft considers this case closed. We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your device replacement concern.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
They are merely suggesting the same in-effective steps for dealing with my problem that I was originally instructed to do by Microsoft on several occasions-------non of which actually addressed my concerns but instead simply sent me on a wild goose chase to find someone whom knew how to deal with my problem and desired solution. To this day I have not received any specific correspondence that acknowledges my reported problems with an effective solution to them.
 
I am not going back to the web-site just to shuffled around by another group of Microsoft support representatives whom simply do not know how to handle my situation. I have been down that road many times and it is obviously not working. I want something with expertise and pull from Microsoft to contact so that I can establish  a sound solution-------not further empty promises nor ill-conceived guidance.
 
I've made clear on numerous occasions what the scope of my problem is and I've made specific request of Microsoft to provide me with copies of the email-headers associated with all the emails I marked as 'Phishing' within my online Outlook.com account. I've told Microsoft that in order for me to report anything to law enforcement about the harassing emails, that I would need this information from them first. Therefore since I still have not received that cooperation from Microsoft, I cannot file a report with the Police.
 
I take this matter very seriously because it involves the exploitation of my personally identifiable information as manifested through the context of the phishing emails I'm receiving from the criminals sending them. These criminals ascertained my information illegally and have been using it illegally. I need Microsoft's help to prove that and the only way I can is if Microsoft can provide me with physical copies of the email headers I've marked as phishing since this all started to happen last June.
 
I want Microsoft to enact due diligence directing a fully knowledgeable representative whom can help me with my issue---not just another customer service representative whom will simply record my information and give me another case but then does not help me. I'm tired of the run-around! This has been going on for almost a year.
 
I want Microsoft's cooperation period. My account is receiving an enormous amount of phishing emails from a sender/or senders of whom, I know have illegally obtained and exploited my information. I need Microsoft's help in determining whom these senders are and where the emails are really coming from.
 
I don't know how much more specific I can be but I know that I've made this specific request of Microsoft already dozens of times--------apparently to no avail of any help whatsoever with regard to my issue.
 
 
Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 4 shipment issue. After reviewing your service request number it appears one of our support agents is currently assisting you and sent their most recent email (7/26). Please...

feel free to reply to their email with any questions or concerns during the resolution process. Your service request number is: [redacted]. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. ...

If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269).  Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office 365 issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
I wish Microsoft would stop playing games with me. Everyone on the phone for Xbox live is able to locate my case simply my searching my gamer tag [redacted]. But it is [redacted]. it's likely a closed case now. It's incredibly frustrating to be told that I need to provide console ID's, when I have given the console I'D from my own 360 console that my gamer tag was last played on, I've sent photos of the gamer tag on the console from my TV, I even tracked down a console I briefly played on at a friend's house that was sold to a lady out of state, convinced her to give me the console I'D after 24 hours of begging. Only to be told it doesn't match, once again. I've asked multiple times how could I play on these consoles but Xbox doesn't ever see on their end that I used them? I'll send my 360 with the hard drive into Microsoft for it to be inspected. I have done everything I can on my part. Sincerely,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
To answer your question, my skype account is [redacted]. The problem I'm having is 1) everytime when I tried to call a [redacted] (who has the majority of Chinese mobilephone customers), my call is either automatically dropped off by skype or it gets disconnected right after 2 mins. This simply makes it unusable. I contacted your CS before. However, the representative was not only rude (hang up my phone call without giving help), but also giving a ridiculous solution that asking me to contact every number that I want to call beforehand so they can talk to [redacted] to allow skype to go through. This is ridiculous and not convenient at all. Since skype is not providing the service you promised, I want a full refund. 2) the representative later on continue to ask me to get refund from [redacted] where I purchased my voucher. How is this even possible to ask them to refund a voucher I've redeemed on my skype account? The voucher from [redacted] was purchased from skype and it's the same as I purchased from skype. Or in another word, it's like buying a merchandise from an authorized reseller and if anything happens, the manufacturer will provide warranty and help without having to kick the ball to the reseller. The solution he provided is totally unreasonable and not doable at all. 3) my wife is constantly having issues while using our home wifi or [redacted]te or our school's fast wifi to make phone calls to USA landlines and mobiles. The phone call quality is so bad that everytime none can bear it at all and have to look for other methods. When we reported the issue to the representative, he first insisted that it was because of our internet and even tried to do so after I told him our bandwidth is far more better than a skype voice call needs. He not only doesn't show any professionalism in understanding this issue, but also provides no help at the end. 4) I almost forgot to mention, the first representative that I contacted tried to assure me that everything will be taken care of and I can try the other day (which I tried and thus had to call again, only to get all the ridiculous things on point 1,2,3). He told me to "have faith"... Sorry skype, I wanted to like you like before but this time I'm leaving for sure. I just want my money back, you can close my account or do whatever you want to take the credits back because I won't need them.

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live refund issue. We have been able to locate your account and information. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding Skype.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you...

have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I have provided all of the information that I have. I spoke with a person over your online chat system and at the time, I provided them all the same information I have provided you. There should be a log of that conversation. I also let them access my computer files as well. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Hotmail on your mobile device.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation