Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issue. After an investigation of your issue, the best course of action for this issue will be to send your console in for an out of warranty repair. This can be set up on your own at https://myservice.xbox.com or by contacting support at[redacted] Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding for Xbox Live account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I don't believe I every got a service request number. The only things I have is the activation Key [redacted]
The Counterfeit Report Number: [redacted]
& My order confirmation from [redacted]Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your purchase of Microsoft Support.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with a Microsoft product or service.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox repair. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your new PC. With the information you provided in your claim, we were able to locate your account and service request for this issue. Our records indicate that you have been in...

contact with the agent working on your case since originally filing this claim, who provided you with a refund and assisted you with a new order of a Dell laptop. Given this information, we want to confirm with you that this issue has been resolved. If not, please let us know and we will see how we can further assist you.
We would like to apologize for any inconvenience caused by this issue. We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an account suspension.  Please understand that the Enforcement link below is the only avenue to receive more information regarding account bans and suspensions.
You can review the...

full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning this issue.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One X shipping label issue. After reviewing your complaint and service request number ([redacted]), it appears one of our Tier 3 customer service agents attempted to give you a call yesterday (1/31) but was unable to reach you and sent a follow-up email to your contact email address attached to your Revdex.com complaint. Our agent states in their email they are able to create shipping labels directly and just needs a bit of information from you so they may send it to you directly. Please respond to our agent (named Jason) with the required information and a shipping label will be sent to you promptly. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I am rejecting response as I do not intend to waste my time any further with an organization that obviously has no regard for its customers.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Microsoft finally resolved the issue. Thanks for all your help! 
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: We know we are being invoiced monthly, but it should've been the one timr for the yearly fee. We can't help the order for an Xbox subscription wasn't processed correctly online while ordering. We want the monthly billing to stop, only pay what we already have and have the yearly subscription effective 3/1/16. I am not asking for anything extra here, just what is right. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an Office 365 subscription. As the website states, at the end of the free trial period, service will continue uninterrupted, and the payment method provided at sign up will be automatically charged until cancellation. For more information on this, please visit the Frequently Asked Questions section on the Free Trial Download page. The link to this page is provided below.
https://products.office.com/en-us/try?legRedir=true&CorrelationId=6dc0ef24-c...⇄ /> We apologize that due to this policy, we will be unable to provide a refund for your subscription. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/09/12) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My dudies include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read...

that and I will gladly assist you further.
US banks have charged a Foreign Exchange Transaction Fee (FETF) for years on their credit (and debit) cards. Each bank has its own policy.
Some banks do not charge. Some banks charge 1%, 2% or 3%. They all vary. The details will be in your card agreement.
In recent times, banks have begun charging FETF for transactions in US dollars if the merchant of record is located outside the United States even though the transaction is in US Dollars.
Skype's billing and payment facilities are located in Luxembourg.
I hope this response has been helpful.
We apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Can you please confirm that the afore mentioned fees are not billed from skype but possibly from my bank.
[redacted]
Final Business Response /* (4000, 9, 2014/10/01) */
Dear [redacted],
We can confirm that Skype is not charging any foreign transaction fees, this is done by the banks.
Some banks, and apparently your bank as well, include an International Service Assessment, a so called ISA fee on international transactions. This is also known as a foreign transaction fee. Credit card company regulations require this charge to be disclosed separately on your statement.

We would like to emphasize that this fee is not part of Skype's charges at all.

It is likely that the reason your bank is charging you an international transaction fee is that Skype is not a registered US company. If you need additional information regarding this fee, please contact your bank or financial institution.
We hope this helps and please let us know if you have any further questions.
Kind Regards,
[redacted]
Customer Relations Office
Skype

(The consumer indicated he/she DID NOT accept the response from the business.)I don't have the service number but there was one established under email [redacted]@gmail.com and gamer tag [redacted]

Complaint: [redacted]I am rejecting this response because:
Microsoft is considering the case closed because over a month has passed. Now it makes sense as of why Microsoft is taking months to respond independently I have been claiming the issue since day 1 of when it happened, opened cases, called customer service, etc. Everything now makes sense. I guess is me against a large company.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Band 2 issue. After reviewing your service request number it appears one of our GES agents is currently assisting you and sent their most recent email to your @live.com address on 7/23. According to our agent one of your Band 2’s is out of warranty and therefore the warranty cannot be honored. They are asking for purchase information for the other Band 2. Please reply to their most recent email with your purchase information if you wish to move forward with the process. For your reference, please refer to this snipped quote from the Microsoft Band standard warranty: “Your new Microsoft Band comes with a one-year limited hardware warranty.” (https://support.microsoft.com/en-us/help/4000369/band-warranty) Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with a promo code. With the information you have provided in your claim, we were able to locate your account and a service request for this matter. Our records indicate that an...

agent you spoke with on 11/15 provided a code to you both via e-mail and the chat session, thereby resolving this issue. If you have further questions or concerns, please let us know and we will assist in any way we can.
At this time Microsoft considers this case closed as resolved. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

there have been no calls to my skype number and when purchasing a skype subscription it statest the the subscription allows for calls from your skype number with this subscription so this is very misleading so skype lied and is lying at any rate I want my money backComplaint: [redacted]I am rejecting this response because:Sincerely,[redacted]