Microsoft

Complaint: [redacted]I am rejecting this response because: Microsoft is asking for a service request number.  I don't know what that is or where I would get it.  My Microsoft Account is tied to my email address [redacted]@gmail.com.  The original purchase was made via Order number [redacted] with my credit card ending in [redacted] and the refund was made via order number [redacted] in the form of "not a refund to my credit card"...  I really don't know what more information I could provide here.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:microsoft has made it very clear that there customers don't matter. I broke no part of the TOS agreement. However I have done away with all 3 Xbox one systems. I don't want Microsoft garbage in my home. They feel they are above the law and don't realize I am a paralegal. Microsoft feeds people like me bull crap stories. When no TOS agreement terms are broken and they can't provide the proof. As I said I have sold all 3 of the junk Xbox consoles and will begin a boycott the XBLET is broken and is just as much garbage as Microsoft the corporation. Being totally square about that. They allow employees to abuse the system and allow hate speech to be use and then punish the openly gay. I'm not sorry. I'm done  wasting my money on a garbage company. Who doesn't value human rights. And again Microsoft refuses to do anything about the problem at hand. They access the console and Kinect remotely and spy on people and allow people to be taunted and harassed and allow the bad people to break the TOS and the innocent people just get treated like crap. The guy from Microsoft who began harassing me in November was right. Investigations are not done and Microsoft is a crap company. I deman full reimbursement or do we need to take this into court?
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: The Work order#[redacted]. I would like Microsoft to pay for my upgrade to Windows 10 that I downloaded for free, that I would have to pay for now since my computer was cleaned back to factory condition in 2011. I lost my programs, applications and upgrades over the last 3 years.  Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/10/31) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim...

or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for responding regarding your Skype issue. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  If you have not yet contacted support about this issue, visit support.microsoft.com. When you contact a customer service agent, ask for the service request number of your case. Sincerely, Microsoft Corporation

Revdex.com:The only number I was told about was [redacted]Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Microsoft Office.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Advanced Exchange issue.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with a Windows 10 update.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
Microsoft is simply attempting to snowball me because I complained about the way in which they've egregiously dis-regarded user privacy and our rights to protect that which belongs to us. I complained via their community forums, of which I ordinarily was able to access by signing in with my Microsoft Outlook.com credentials. The context of my concerns, as I stated in my forum responses, clearly emphasize the unethical business practices Microsoft has engaged in with regard to it's customers. I detailed information about how Microsoft forces Windows 10 nagware upon users and has even automatically upgraded many users systems without their permission, simply because the user might have had the Automatic Updates option ticked within the Windows Update Module. Such option is only meant to automatically download and install updates (aka, patches) to the OS, not a full system upgrade. However, Microsoft has already been caught red-handed doing this, which is why I felt the need to highlight this within the context of my forum responses.
No where in my responses have I ever made any threats to Microsoft nor have I used any profanity either, yet Microsoft has proven, by it's recent action of blocking my further access to these forums, that it is more concerned with censoring the truth about it's unethical business practices and it's egregious violations of user privacy-------topics of which I only put front and center within the context of my forum responses because people, especially Microsoft customers, have a right to know the truth.
If Microsoft refuses to allow public criticism-------what else do you call that but blatant censorship and an infringement upon the constitutional rights of citizen's to voice the concerns as a part of the freedom of expression this country is known for?
I'm not interested in playing this cat and mouse game with Microsoft simply because they're now mad that I just called them out on the carpet for the obvious wrongs they've been committing against it's user base and I'm certainly not apologizing for exposing these truths for all to see.
How can we expect the system to be fair if corporations like Microsoft are simply allowed to get a free pass to sweep whatever it wants under the rug-------even if what it's attempting to hide might otherwise become a subject for investigation into how it potentially violates users privacy rights, thus putting the safety of our very own identities at an even greater risk of exploitation than at any other time in the history of this now digital age in which we live?!
It's about time agencies of oversight start drawing the line so that companies like Microsoft are compelled to respect the boundaries that should never be up for debate ever. Our personal privacy is an innate human right and need in order to maintain the human condition with dignity and respect-------yet this very precept is being threatened by the actions of Microsoft with regard to it's new operating system Windows 10. The ToS agreement and Privacy Policy Microsoft has constructed clearly infringes upon our basic human rights and basically extorts us of our own identities in order to simply provide to us a product for consumption.
How on earth did it ever get this bad to begin is beyond me, but one thing is plain to see, these companies are not going to stop violating our rights until enough of a spotlight is shown upon this terrible situation. That is why I responded to their community forum in this way.
We need a voice of reason amid all this madness. If we don't stand up against these abuses of power now, how can we ever expect a fighting chance in the future? Sincerely,[redacted]

Dear [redacted],Thank you for responding regarding your Surface Pro cancelation issue. After reviewing your service request number it appears one of our GES agents has requested the refund of your purchase on 6/26. It normally takes 3 to 5 business days for the refund to be reflected in your account. Our GES agent will be checking in with you next Monday to verify that you have received the refund. If you have any further questions please reach out to the agent assisting you and they would be happy to help.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your account security.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your computer.  We have created a new case for you, logged under the service request number [redacted]. The Global Escalation Services team will investigate this matter and...

contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 experience.  The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: When I submitted my complaint, I included the following numbers or codes: 0x80016CFA.  This was the code that was on the warning report.  The message read that My windows7/server 2008R27I.E.11.0 I. E. browser had been disabled.  The IE stood for Internet Explorer.  I did not gvie tne an y personal information.  This does not comfort me, as I was unable to and eventually failed the course, which I now have to retake and repay the cost of this class, which will go against my student account.  So if you think that I'm happy-GUESS AGAINSincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your compromised Skype account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your billing inquiry.  Our Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
Service Request Number: [redacted]
 
Your customer service reps suck as well....It takes days to get anything done by email....Sincerely,[redacted]