Microsoft

Complaint: [redacted]
I am rejecting this response because: I do not know and could not find out how to obtain a "service request number". Trying to talk to a person instead of an automaton lead to the attached web page which does not actually allow to talk to a person but links back to another (Skype) automaton.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Hello,My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints.I received your complaint via Revdex.com saying that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further.All Skype subscriptions...

are recurring by default but can be cancelled at any time. This is stated in Skype Terms of Use and also during the purchase flow. Please go to the FAQ page for detailed instructions for cancellations and refund: https://support.skype.com/en/faq/FA1881In order to cancel your subscriptions or Skype Numbers you need to sign into the correct account on skype.com and choose “sign in” and go to the my account page. There just on the left side click on the subscription and then choose “cancel subscription”.To cancel the Skype Number, click in the middle of the page on the Skype Number tab and choose Skype Number “settings”. Then “cancel Skype Number”.Please kindly let me know what kind of issues are you experiencing when you try to cancel the subscriptions and we will look into it?You can get in touch with Skype Customer Service when you follow the instructions provided on our support page here: https://support.skype.com/en/faq/FA1170Please visit Skype Support page for any assistance you need: https://support.skype.com/en/I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Revdex.com: Since Microsoft is only offering for me to accept their offer and not admit their software attempting to force windows 10 on my system and unsuccessfully uninstalling it when I declined it. I am forced into accepting their version of resolution and making an attempt to fix my computer. If they fail to restore my computer to its original operating condition, I will be back.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I already advised to reach out state attorney for this issue. So I don't want to take further action on this Revdex.com .  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: A Tech Supervisor(didn't his name) called me this morning from 425.635.2970, he was suppose to email me his contact information and asked me to provide a screen shot along with the URL. This was hours ago, I have not received the email this Supervisor said he would email me. I am still waiting for his email. So please go ahead and email me your contact information, and I will provide the screenshot along with the URL.Sincerely,[redacted]

I DESIRE FOR THEM TO OPEN MY MSN/BING AND HOTMAIL, PLEASE? [redacted]Complaint: [redacted]I am rejecting this response because:
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox account. As stated previously, if your account has been banned, the only way to get more information on it is through the Enforcement team at http://enforcement.xbox.com/. However, our records indicate that your account status is clear and active, so if you are still experiencing issues, please provide your service request number for this matter and at that time we will be able to further investigate.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com.  The Global Escalation Services team has thoroughly investigated this issue and while we understand your frustrations, we are unable to take the action you’ve requested. We consider this...

matter closed.
Sincerely,
Microsoft Corporation

Microsoft has finally allowed me to change my email address. Complaint resolved.

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: there was no service request as I was unable to reach an agent.  The telephone number provided for Microsoft (888-665-4228) only provided 2 options, support and product information.  Both had a message to seek assistance at www.microsoft.com/mobile.  I attempted to contact the disability department by chat and they were unwilling to assist, as I am not blind or deaf.  I was directed to the support chat, which started out at approximately 28 minutes and increased to over 3 hours of wait time for a representative.  Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted]Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your refund.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We apologize for the delay in contact, but we have reached out to the Global Escalation Services team and an agent will contact you as soon as possible to work with you directly toward resolution. We appreciate your time and patience with this matter.
Sincerely,
Microsoft Coporation

Complaint: [redacted]
I am rejecting this response because: I WAS NEVER GIVEN ORDER NUMBERS OR REFERENCE NUMBERS. I WAS TOLD MULTIPLE TIMES I WOULD RECEIVE A CALL BACK FROM MICROSOFT TO RESOLVE THE ISSUE AND NO ONE EVER CALLED. WHEN I CALL BACK I GET TRANSFERED, HUNG UP ON AND TREATED RUDELY. I WOULD LIKE A PHONE CALL FROM A SUPERVISOR AS MICROSOFT. THUS IS RIDICULOUS!!!! I HAVE BEEN CALLING SINCE DECEMBER. MY 10 YEAR OLD CHILD WAS ROBBED OF HIS CHRISTMAS PRESENT. I WRITE MULTIPLE BLOGS FOR PARENTING SITES AND I WILL CONTINUE TO ADVERTISE ABS SHARE OUR STORY. I WANT MY SON'S ACCOUNT RESTORED OR A REFUND OF THE MONEY YOUR COMPANY STOLE FROM MY 10 YEAR OLDS.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/08/25) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your service request number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
 
Complaint: [redacted]
 
I am rejecting this response because:
 
Sincerely,
 
[redacted]
 
 
Microsoft has dragged this complaint on for over 1 year and promised that my situation would be rectified smoothly via email.  Microsoft is stating out right lies throughout the complaint in regards to having "bing" representatives reach out to me and never did.
Aditya AND the Microsoft rep mentioned that the bing team would be reaching out. They never did.  It will be publicly recorded via Revdex.com, that Microsoft has dragged this case on for over 1 year, made promises it never fulfilled and closed a case after their own representative stated that I would be able to speak to a "bing" representative. Its clear that Microsoft feels there is no error when a disabled minor is being defamed on their search engine, when google has no such results.  Its incomprehensible that Microsoft's representative had me take over 7 hours to compile a case for them to take care of.  Here’s an additional note, Microsoft stated, numerous times that a Bing representative would reach out to me and never did. I never had the opportunity to speak to one of the reps.  Microsoft has done nothing except exacerbate this situation by having a general customer service rep handle a task that is not within his scope of power. They have purposely led me on to deal with an incompetent representative in order to say that they had “someone speak to me”, when in fact, each time they rebut my claim, would state that a bing rep was reaching out to me.  The fact of the matter is that something can be done and Microsoft just does not want to.  There is no trace of my son on any websites yet they continue to post defamatory content via “auto suggest” and “searches related to” regardless of the fact that even google does not display such results. 
 
Aditya requested documentation that took me 7 hours to compile.
He stated that he needed it to move forward with deletions on Bing.
Aditya also stated that he couldn’t move forward without my documentation
Aditya and I spent close to 6.5 hours on the phone over the course of the summer
Unbeknownst to me, Aditya had no power or motive to carry out anything he told me he would do.
Aditya and Microsoft has made this problem much worse.
 
Aditya has taken it upon himself to represent Microsoft, as well as the in their escalations unit, as a representative who could execute modifications on Bing, even though content Is not present on Bing, yet it’s still displaying negative auto suggestions regarding my son.
Aditya misrepresented Microsoft and led me on for months to believe he was going to take action
On the phone Aditya made it clear that he was working with his Bing team to take care of this. Everything Aditya stated to me was a lie
This complaint will also be noted on the complaint with the attorney general’s office, district attorney, Revdex.com and ftc.
I will be going out of my way to make sure Aditya is terminated for his false representation of Microsoft and his blatant lies, not to mention he Wasted months of my time
I want to also make it clear about a statement Aditya made while conversing with him.  He stated that “I cannot take care of anything until I receive proper documentation” and
At that point I will move forward.” The entire time, Aditya knew he didn’t not have the capacity in his position to take care of any of the requests I was asking and instead of transferring me
To a rep in a higher position, he continued to mislead me.
It is also clear, regardless of Aditya doing this, that Microsoft intention was an attempt to wear me out by working with Aditya who has no authority and then after he dropped the ball, I wouldn’t take the time to approach the situation again.
Lastly, Microsoft needs to get this done, once and for all.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Book Exchange.  The Surface Escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,Microsoft Corporation