Microsoft

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]   
 
 
    No, I absolutely do NOT accept the businesses response. The mere fact that there was no response in over SIX months to this complaint shows just how unprofessional this company is.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Our records indicate that the agent working on your case has sent two e-mails regarding the URL and contact information to the e-mail address listed in your claim. Please double check your inbox and other directories such as your spam folder for any e-mails from the agent on 11/4 and 11/7.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: the business has not provided me with complete details including evidence of what took place on my 8 year old son's account and I have not received a refund of all my purchases on the account. A company should not be allowed to take a consumers funds without providing a valid explanantion instead of a generic response. After several attempts, the only information I can receive from Microsoft is that the account was banned due to a violation of terms. I would like to know what exactly occurred including date, time and additional details so that I can correct the behavior on my end so that my son does not run into this issue again since he enjoys using the Xbox products. I dont want to waste any additional money the terminology used is generic and is not legible enough for a non gaming person such as myself to interpret. So I am rejecting the response once again because the Enforcement Team they refer to does not have contact information and I have paid Microsoft 100s of dollars not the hidden unreachable Enforcement Team to be provided with services and products. There was not warning given to an adult or email sent the account was banned permanently with no notice and 100s taken with no rights to a fair appeal. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. As stated previously, an order has been placed to have your Xbox console exchanged, however our records indicate that as of 11/1, the Service Center had not yet received your device. Until they have it, this case is unable to progress. Please make sure to send in the device as soon as possible. If you have already done this, the Service Center will receive it soon.
We apologize that, due to Microsoft policy, we are unable to fulfill your request for compensation in addition to the exchange. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If...

you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Someone from the Global Escalation Services will be contacting you, and will refer to your service request number, [redacted], to ensure that you are speaking with a Microsoft agent.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoftvia the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.comto get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
MicrosoftCorporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized charges on your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox purchase.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype account. We appreciate you taking your time to provide your honest feedback regarding our services, and your comments have been recorded. We would like to assist you with your concerns, however if you have escalated this case to the Attorney General, we are no longer able to assist via the Revdex.com. Your case will be investigated by the appropriate Escalations team.
At this time, for further requests or information regarding this matter, please contact the Attorney General or Microsoft Escalations agents(s) you have been working with. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue you are experiencing with your Xbox Account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Hello [redacted],
Microsoft has reached out to you via phone and email to assist you with your claim, however, we have been unable to get in touch with you.  We did receive an email response from you on 5/27 where you stated that were unavailable until this week.  Your case (Service Request # [redacted]) is still open and the engineers direct contact information is in the signature of his email.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services is now handling your case. If you are still experiencing issues, or have further requests or concerns, please reach out to the agent you were in contact with and they will be happy to help.
Sincerely,
Microsoft Corporation

Revdex.com:I do not have the reference number however,  the account was in my boyfriend [redacted] name.Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/11/04) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I never got what I wanted to just a phonenumber but we all know microsoft that will just tell you to hold on ...
Final Consumer Response /* (4200, 11, 2014/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
because this is what microsoft alwys does and my credit card could be getting charge at this momment and I cant stop it unless I get it back and remove the credit card
Final Business Response /* (4000, 13, 2014/12/10) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We have reviewed your situation and while we understand your frustrations we are unable to take the action you've requested. We consider this matter closed. Microsoft will not respond to any further correspondence.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One Elite controller issue. After reviewing your service request number ([redacted]) it appears you were in contact with one of our Xbox customer service agents on 12/14....

Our agent correctly stated that your Elite controller is out of warranty and you have already been provided a one-time out of warranty replacement in May 2017. Our agent is also correct in stating your only option at this point would be to purchase a new Xbox One Elite controller. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g) and the Xbox One console and device warranty, Section 1, part (g): “We reserve the right to issue refunds or credits at our sole discretion.” “’Warranty Period’ for Xbox One means 1 year from the date You purchased it; and for Accessories, means 90 days from the date You purchased it.” (https://www.microsoft.com/en-us/servicesagreement)    (http://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-wa...⇄ Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
they have failed to provide a resolution.  Attempts to impose silly hoops to avoid accountability for their faulty products  
Sincerely,[redacted]

Hello [redacted],
Thank you for responding regarding your concerns with Microsoft updates.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-7676.
Sincerely,
Microsoft Corporation