Microsoft

Complaint: [redacted]I am rejecting this response because: my account and the information inside was violated and your representative told me it is my fault my account was hacked and my information violated it was not me as I hadn't even been in same state. YOUR company says it protects information but you did NOT do that whatsoever you gave me the run around. "Even if your not at home holding the controller" yes because my account information was breached and YOUR company didnt help whatsoever.  Sincerely,[redacted]

Hello [redacted],
Thank you for responding regarding Office 365.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with charges to your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon reviewing your interaction, a complete investigation was done to ensure that your Kinect was received damage beyond the specifications required to pass as undamaged. This is the final response into...

this inquiry.
Due to this, Microsoft considers this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. Upon reviewing your service request number and conversation history with our customer service agent, our agent was correct in saying no refund will be issued per our policy. Due to this reason we consider this case closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement)Sincerely,Micro...⇄ Corporation

Hello,My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints. I receivedyour complaint from Revdex.com that you have experienced issues with Skype. I’m verysorry to read that and I will gladly assist you further.All Skypesubscriptions are...

recurring by default. You can cancel your subscription at anytime on your Skype My account page. Detailed instructions can be found on oursupport page here when you follow this link: https://support.skype.com/en/faq/FA1881Refunds aregiven in accordance to Skype terms of Service and Refund Policy http://www.skype.com/en/legal/tou-usa/#10 that each customer has to read and accept before gettingaccess to the services.I’m happyto look into this for you, however, the email address provided isn’t linked toany Skype accounts. Please kindly provide me with the Skype account name (viaRevdex.com) you have experienced issues with and I will look into it.I hope thisresponse has been helpful.Kindregards,[redacted] CustomerRelations OfficeSkype

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this issue is no longer relevant. It is extremely disappointing that it took over a year (almost 2 years) for Microsoft to respond. No additional response or information is needed. Please do not contact me further about this matter.Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: this did not solve my problem it actually further proved how bad and unfriendly consumerism Xbox is enforcement department is. I have been for the last 4 months trying to defend my account from unjust suspensions going all over the place and coming here proves how ridiculous this has come too. I've been a customer for 13 years founding the jobs the enforcement team has and this is the respect I get. I haven't seen any company treat it's loyal customers like this before. I will continue to peruse my crusade of fair practice because this is corruption at it's finest by letting users exploit the very system to protect individuals is unfair.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your account. At this time, our records indicate this issue has been resolved and Microsoft has closed this case. Please let us know if you are in need of further assistance. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox controller issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with advertisements. With the information you have provided in your claim, we were able to locate your service request for this matter which explains that this happens when 3rd...

party cookies are disabled. In order for the changes to persist, 3rd party cookies needs to be enabled as the browser opt-out functionality relies on cookies to maintain the preference.If you are still experiencing issues after enabling 3rd party cookies, please let us know and we will be happy to further assist. We appreciate your time and have recorded your feedback.Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: The package was well packaged. You guys clearly told me there was no damage to the package on arrival. You guys claim that the item arrived damage, but the packaging was not damaged. I have requested for pictures of the damage. However, you guys refuse to provide me with any pictures. You guys claimed that the item was either shipped damaged, if not provide you guys with evidence. Here is my evidence that the item was shipped undamaged.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/07/16) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that...

and I will gladly assist you further.
Please note that all Skype subscriptions are recurring by default. Signing out of Skype or uninstalling the aplication doesn't cancel the payment agreement. Skype also states the warning about recurring payments before you are asked to complete the payment. In addition users are asked to read and accept the Terms of Use.
May I please also refer you to our Terms of Use, Paragraph 9 that each user has read and accepted prior of receiving access to any of Skype services:
http://www.skype.com/intl/en/legal/terms/tou/#payment
9.4 Recurring Payments. Where you purchase Products on a subscription basis (monthly, every 3 months or annually (as applicable)), you acknowledge and agree that this is a recurring payment and payments shall be made to Skype by the method you have chosen at the recurring intervals chosen by you, until the subscription for that Product is terminated by you or by Skype.
You can cancel your subscription at any time. Just sign in to your account here:
https://secure.skype.com/account/call-phones/packages
and click Settings next to the subscription you want to cancel, then click Cancel subscription.
More information how to contact Skype Customer Service can be found here: https://support.skype.com/en/faq/[redacted]
If you are having trouble signing into Skype, you can find help in this FAQ as well: https://support.skype.com/en/faq/[redacted]
As an exception I have issued a refund for the recurring orders for the current year. The payment agreements have been cancelled and there won't be any further charges. The funds will be returned to your credit card account.
Please may I also refer you to Skype Terms of Service and paragraph 10. Refund Policy (http://www.skype.com/en/legal/tou/#10):
10.1 When you purchase Paid-For-Products directly from Skype you will be entitled to a cancellation period of fifteen (15) days (a "Cooling-Off Period") unless you have made use of the Paid-For-Products in any way, in which case the Cooling-Off Period will be extinguished and your purchase cannot be cancelled or refunded.
10.2 Outside of the Cooling-Off Period, only subscriptions are refundable unless used or expired.
10.3 Expenditure of Skype Credit, allocation of a Skype Number, or use of any aspect of a subscription amounts to "use" of a Paid-For-Product. You hereby expressly agree that Skype Numbers may be allocated before the end of the Cooling-Off Period and become non-refundable upon allocation.
I hope this response has been helpful.
We apologise for any possible inconveninces caused by this.
I appreciate your pateince and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No where does she say she is returning my money.
The person responding did not read my compliant, she just quoted the terms, when am I going to see my money??
Final Business Response /* (4000, 10, 2014/07/22) */
Dear Ms [redacted],
Thank you for your reply.
First of all, we have explained in the previous email that we have issued a goodwill refund for the orders from 2014.
Quoting "As an exception I have issued a refund for the recurring orders for the current year. The payment agreements have been cancelled and there won't be any further charges. The funds will be returned to your credit card account."
The funds will be returned within 10 days, however it depends of your financial institution when they are visible on your account.
Secondly, please kindly understand that it is crucial to know the Terms of Use of a service that you sign up for. Agreement by accepting the Terms of Use is a contract between you and Skype. By reading the Terms of Use you should be able to understand the agreements that you have accepted.
I hope this response has been helpful.
We apologise for any possible inconveninces caused by this.
I appreciate your pateince and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Final Consumer Response /* (4200, 12, 2014/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent numerous emails since May, 2013. They were ignored. I am offended that Skype is making it seem they are doing me a favor by giving me $9.99. I am certain that I am not the only person who has had the same experience.
What is more important giving me my money back, as requested or continuing to hide behind "terms." There was no person to speak to escalate my request to a human being. I am certain that there is both state and federal consumer laws that require an ability to speak with a human.
As a financial person, I understand the cost saving model, but I am certain is violates consumer protection law.
Out of frustration, I file this complaint. I was hoping that Skype would recognize this failing in compliance.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your product key.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding feedback on your Microsoft product.  We appreciate the time you have taken to provide your honest feedback regarding the Windows 10 upgrade, and apologize that it was unsatisfactory....

Your comments have been recorded and we appreciate your continued support of Microsoft products and services. 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I tried to work with the organization before contacting the Revdex.com.  I will not ever buy any product from this company.  No legitimate business takes nearly 5 months to respond to a customer complaint.  I train customer service employees for a wide variety of companies and would fire anyone who handled a complaint the way my complaint was handled by the company.  Initially I received a message saying this company did not respond to Revdex.com supported complaints.  Poor, Poor business practice.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Microsoft sold me a product that they knew before even selling it to me that it would never work.  As confirmed by a Microsoft rep in a Best Buy.  Microsoft attempts to contact me have all been after normal working hours.  I don't think Microsoft is picking on me in particular because they don't know me but rather this is a systemic problem within Microsoft.  In my opinion Microsoft does not care about the businesses that buy there product. 
Microsoft says they couldn't reach me by phone yet they have my email address and could have easily schedule an appointment with me using my email address.   In my opinion this is an excellent example of why I believe Microsoft does not care about small businesses.  There was an easy resolution to the problem of not being able to reach me by phone after hours and the solutions was to schedule a phone appointment using the email address they had on file.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I do not believe there was a violation to the extent to be banned.  I am requesting transcripts of alleged violations.  If they cannot be produced then this claim of violation is false and should be rectified immediately.  
Sincerely,
[redacted]