Microsoft

Complaint: [redacted]I am rejecting this response because:
I am disabled and have few if no resources at my disposal to challenge this dispute. The legal route will take months to resolve the issue. Meanwhile, Microsoft continues to block my legitimately acquired internet protection software. Since my last post, I am left with only the firewall that hasn't been blocked. Updates are pending that will disable it also. I haven't rebooted my computer in 4 days to avoid further disruption. They will eventually force a reboot and I will restore my computer to an earlier restore point to regain some control. This cat & mouse game has gone on for over 2 months. I need immediate relief, not delayed or canceled possible actions. I need any pressure available to be applied against Microsoft. They are a huge corporation with vast resources. I am just a little ant compared to them. They are in violation of federal anti trust laws. Please notify them of this. The Justice Department is ignoring this issue. The rich & greedy are immune to prosecution apparently. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: THIS IS A COMPLETE RUN AROUND! This is no way to treat a loyal and paying customer!Sincerely,[redacted]

Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming...

your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: I have already tried every instruction listed in an email that I just received from Microsoft. Nothing works to make the computer work properly. Most importantly, the company is still refusing to offer a refund, and they have not delivered what was promised.  Microsoft had a chance to remedy the matter in March when they told me by email that they would be sending another computer. They did not follow up. I request nothing less than a full refund with the ability to send them the machine immediately.  Considering that I have suffered from losing a lot of work and time (the computer would fail regularly mid-project), I have suffered enough, and also needed to make other arrangements. Again, I request a full refund. Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with charges to your account.  We have created a service request for this issue, logged under the service request number [redacted].  Please use this number for reference to...

your case.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)There is no admission of their known product defect and certainly no resolution to my specific problem. The email associated with my xbox is [redacted]@gmail.com.

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype account. With the information you provided in your claim we were able to locate a service request for this issue on your account. We see that you have filled out the form that is required in order to discuss issues with your account, but it has not been filled with sufficient information. As the agent explained to you, we are unable to discuss your account or provide information unless it passes the verification process. This policy is in place to protect valued customers like you.
You are more than welcome to fill the form out more than once. When we have obtained enough information to verify ownership, we will be happy to proceed.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)i didnt steal anything and you ban people for no reason you say I steal from a marketplace but I am not a hacker or a theft so investigate it again if you want pictures of the games you accused me of stealing if you want the picture of disks let me know

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
The Service Request # [redacted] was completed and we are now operational, but it took a week to correct, during such time we had to purchase protection from another vendor to cover our needs temporarily.  The purchase price was $120.00 for one month and we asked for a refund of this from support and they stated they could do nothing to help.  The Microsoft solution is up and running now but we still wish to have a refund for the temp solution purchase while Microsoft corrected the issue as Microsoft did not fulfill their SLA. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your rewards. Your case has been escalated and reviewed by the Global Escalation Services team, and it has been determined that your account was in violation of the Terms of Use and subsequently closed. We apologize that we are unable to further discuss or provide assistance with this matter.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)Awesome thank you Xbox when my account runs out I'm done with Xbox live I didn't want to but I guess ill go over to PSN and try that can't be any worse than xbox

Dear [redacted],  Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.   You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/.    Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. From the original case notes: “Due to the purchase history, this account has been constantly making purchases for the last several years. While the purchasing in the last 30 days is noticeably more, purchasing has been allowed on this adult account since creation.This is an account that was created over the age of 18 making it an adult account with no restrictions in place.Account has had several payment instruments (4) on the account in which they have been updated and removed meaning it was aware that credit cards were on the account.”At this time, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:I have been totally disappointed with this experience. I understand it goes through a third party but Xbox is who was paid for the game.  There should be some type of compensation.  I also have a complaint in with [redacted] who I believe is the publisher I need to go through. Until there is a some type of compensation resolution, I will not accept a response from this company.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I have tried to call the support line and I get told that there is a long wait and I should go online. I've tried to resolve this issue online. I also have a job and a family and can't wait on the phone forever to resolve a simple issue. I'm trying to pay my bill. All I need is to simply have the expired card removed and have the card ending in 0187 added as the main/only card. 
Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Office. Our records indicate that since your last reply, you were able to speak with the agent working on your case and troubleshoot the issues. We understand this case has been archived as the troubleshooting did not resolve it, however please feel free to contact the agent with any further questions or requests regarding this matter. We appreciate your time and continued support of Microsoft products and services.Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]