Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 Anniversary update.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon reviewing your interaction with support, you were provided steps on how to fill out an account recovery form to regain access to accounts with alternate account verification.
Due to this, Microsoft...

considers this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype Billing. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)The fraud charges of $23.99 USD, $12.49 USD, $10.00 USD, and $62.99 USD have been determined fraud by [redacted], and as a result money were returned to me by [redacted]. Skype has done nothing, and cannot claim the credit for [redacted]'s timely work and responsiveness.The $11.63 has not been returned to me. Skype writes: "paid services can't be used". If Skype rejects to provide service, and they clearly do, they must return money. I request that this balance be returned to my bank account. Not some credit or whatever, but money in my bank account. Once this reimbursement is completed, I request that Skype permanently erases my banking data to avoid further fraud. Passage about computer viruses and password (btw, mine is randomly generated!) is misleading and it is not appreciated. Skype should know better than attempt to blame user for Skype's own mistakes.To summarize, to date, Skype has done *nothing* to address my original concerns.

Complaint: [redacted]I am rejecting this response because:
Not 1 of your agents gave a service/ticket number. If you email me, I can provide you my phone number and maybe you can locate the information you need based on the time I called. I will not provide my phone number here.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue you are experiencing with Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], . WE have only made an appointment to see what the issue is......after the appointment they are to call me next week and review the next step...this is still ongoing......Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Account password.  The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Dear Ms [redacted],My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints. I receivedyour complaint from Revdex.com that you have experienced issues with Skype. I’m verysorry to read that and I will gladly assist you further.I haverestored the Skype...

Credit balance by refunding the unauthorized calls.Pleasevisit our security page for information on how to protect your Skype accountand stay safe online: http://www.skype.com/intl/en/security/.I hope thisresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft product.  We appreciate your feedback regarding your experience with Microsoft customer support, and your comments have been recorded. If you are still experiencing an issue with your product, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.
 Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I don't have any additional information to give. I signed up for Skype long ago (5 years? 10 years?) so I don't remember which credit card I used or what month I signed up. That is why the normal support channel doesn't work for me and I had to file this complaint.
Normally companies have security questions that I can answer. But with Skype, I can't answer the questions (eg what month I signed up). Your security process is flawed -- as an aside, you should make it easier to recover accounts.
Sincerely,[redacted]

Dear [redacted]Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. After reviewing the account associated with the email address provided in your claim, you were advised by our Xbox support team that your console needs to be repaired. There is an open repair order currently on your account, but our service center has not received your console yet. Please use the shipping label provided for your console repair, and our service center will attempt to get the issue resolved as quickly as possible. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I cannot access their support as they are suggesting. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  Our records indicate that you have been in contact with one of our agents regarding this issue. The Global Escalation Services team is still handling your case, and...

will work with you directly towards resolution. 
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Office.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because  You have no file number because there was no way I could find to contact you , when you updated my computer to Windows 10 without stating that was  the purpose of the update!!!  I did try to find a way to write my complaint on the windows 10 'update'!!  Windows 10 also put my computer into airplane mode unbeknownst to me.  I had to disconnect my router every time I shut down my computer and restart everything.  I had to get professional help to figure out what was the problem!!  There was no explanation that I would no longer have Internet Explorer or what edge was or about any other changes!!Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 uninstall.  The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue you are having with console connectivity. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have lost your service request number, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.Sincerely,Microsoft Corporation