Microsoft

Complaint: [redacted]
I am rejecting this response because:
This is what I've been dealing with Microsoft.   I never received 4 refunds from them.  I am ready to sue them.  All sales final?   I cancelled my service in Jan 2015.   How is it legal to keep a customers money.   I want and need this resolved ASAP.   I would love to see their contract where it says all sales final and where it says too bad if you cancel, I'm keeping your money.  
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with hacking.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue accessing your content.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently permanently suspended from...

accessing Xbox Live.  Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension. Microsoft is under no obligation to release content from an account once the Enforcement team has taken action upon it.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: This company shared private information and then sent updates to damage my computer system.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 upgrade notifications.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the Windows 10 upgrade prompts.
Sincerely,
Microsoft Corporation

Dear [redacted], 
Thank you for contacting Microsoft Corporation via the Revdex.com. We apologize that we still are unable to find a service request number within your claim or within the information you provided. A service request number is a ten-digit number given by customer support when they are contacted regarding concerns with a product or service. We understand you have been in contact with support, so if you have a service request number, please update your claim with it or provide it in your reply. Once we have this, we will be able to proceed with your claim.
Sincerely, 
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype account issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution as soon as possible.    Sincerely, Microsoft Corporation

Revdex.com:
Thank you for your follow up in this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find this finished without any other recourse available.
Again, appreciate the Revdex.com attention to this complaint.
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: it didn't resolve my question and problemSincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your e-mail. With the information you provided in your claim we were able to locate your service request regarding this matter. As the agent explained, this is a known issue...

that the support team will continue to work toward resolution of, however we are unable to provide one at this time. We apologize for the inconvenience and appreciate your patience while the Support team investigates.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Microsoft's customer rep just e-mailed me last evening to offer to pay a six-month refund for the charges to my bank account, I told them this will be acceptable. Thanks,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if they put my system back the way it was before contacting them. I had an updated browswer and program installed.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I have already tried contacting Support as you suggesting,  in fact over 7 times.  The first 6 times they refused to help saying they could not confirm who I was.. They called me "[redacted]"  and said my Id could not be confirmed. The 7th time I was told to find and send my order confirmation but THAT is the problem.. I have no order because I DID NOT ORDER ANYTHING. I have attached an image showing the withdrawal from my bank account  Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: The agent is no longer responding to my requests and will not allow me to provide proof of ownership of my account.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with charges on your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: The resolution is still to be determined.  Once a resolution is determined, I will likely then accept a response to resolve this complaint.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Microsoft has taken no responsibility for hijacking my computer. They offer no apologies for the 4 hours of my time that it cost me to repair their hack. Simple stating that their customer service resolved the issue and that they now consider the matter closed is another slap in the face to me and reinforces my assertion that Microsoft cares nothing about their clients. Therefore,  I call, once again, for the Tennessee State and Federal governments to step in and hold Microsoft responsible for forcing operating systems that their own staff openly admits is fatally flawed upon clients that decline Windows 10. Furthermore, the download that rejects the "decline" is deceptive and fraudulent. So NO, I reject Microsoft's response. Sincerely,[redacted]

Much appreciation and thanks, they finally stepped up and refunded a charge both they and I know was in the wrong as the subscription had already been cancelled but my electronic charge of 74.19 was removed so everything  is peachy noRevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear (First Name Last Name),
Thank you for contacting Microsoft Corporation via the Revdex.com regarding rephrase customer’s concern.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation