Microsoft

Complaint: [redacted]I am rejecting this response because: my concern was not addressed. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox Elite controller. We apologize that because your device has exceed its 90-day warranty, we are unable to fulfill your request for a replacement controller. We...

understand this may not be the answer you were hoping for, however we are bound by Microsoft policy regarding warranties and exchanges.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows 7 product key.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Complaint: [redacted]I am rejecting this response because: The buisness is unfair and cheated me out of money for xbox live and for the xbox itself.  This company has not in any way tried to fix this issue. I had my bank compromised that is not my fault and tried several times give my new number of my new debt card when the bank issued a new one and the associates did not know how to unlock my xbox and told me to start a new account with xbox live and the xbox 360 would work again, I did this and the xbox still did not work but they kept charging me for the live that I could not even use because when they lock a xbox they do not know how to unlock it. It is sad that this company can do this to the consumers.  I was being charged for xbox live and could not get them to stop charging my card.  It does not allow you to take your card back off, I tried since the xbox was still locked even stopping auto pay they still charge the account.  The way I did get it to stop is I edited my card which I do not believe everyone would think to do. I was just lucky that I tried this and it worked.  I edited my name and expiration date and my bank would not let them charge any more.  I think this is horrible they lock my xbox and then get me to put another card on by telling me my xbox would be unlocked then it was not and then to continue to charge my card even though I could not even use the xbox.  I had paid a year and a half of the 2 year contract and paid $199.00 for this xbox before my bank was compromised and then paid a few months of live after the xbox was locked. This is really not a good company,  would never buy xbox again.  Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live charge. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Chat start time
Jun 13, 2016 1:14:11 AM EST
Chat end time
Jun 13, 2016 1:50:30 AM EST
Duration (actual chatting time)
00:36:18
Operator
Rich
I contacted support on the date and time listed above.  I spoke with Rich who refused to offer any assistance.  I do not have the requested service number because I was not even offered repair services.  I was basically told that I was out of luck that Microsoft does not offere any support or back there products after a very limited 90-day warrantly.  No repair options, nothing.  For the claimed made about this controller and for the price that they charge treating a long time customer this way is not good business. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox. We apologize that you are unhappy with your Advanced Exchange replacement. Our records indicate you have remained in contact with the agent working on your case, who set up a replacement order for your PSU, refunded the charge of $152.55 and provided 3 months of Xbox Live as well.
Because the agent has received your approval of resolution for this issues, it has been closed as resolved. For any further questions or requests regarding this matter, please feel free to reply directly to the agent's most recent e-mail and she will be happy to help.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. With the information you provided in your claim, we were able to locate your account and a servicer request for this matter. Our records indicate that you have been in contact...

with an agent, who most recently asked you to redeem a code provided for a $1 voucher in hopes to fix the issue. Please do this and reply to her most recent e-mail to continue working toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. After reviewing the Service Request Number you provided in your claim* we are only able to offer the options that you listed in your claim. You can either send in the console...

for repair to our service center and wait for it to be fixed* or there is an advance exchange option which requires a processing fee and a credit card hold* but we send you a console first. After you are satisfied with the replacement* you would send the bad console back to us. Sincerely,Microsoft Corporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One Elite Controller issue. Upon reviewing your complaint our agents are correct in saying your controller is out of warranty, purchase date 12/23/16, so it may not be replaced. Due to this reason we consider this case closed and will no longer be responding. Please refer to the snipped quote below from the Xbox One Product Warranty, Section 1, part g:“’Warranty Period’ for Xbox One means 1 year from the date You purchased it; and for Accessories, means 90 days from the date You purchased it.”(http://support.xbox.com/en-US/my-account/warranty-and-service/console-kin...⇄ Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. The country you reside in, Romania, does not support Xbox One, including the game [redacted]. Games and console availability are designated by region so some content and hardware is not supported in the country in which you reside. Due to this, Microsoft considers this matter closed.Sincerely, Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: Precisely, the one of the main reason of so many, is that changing my outlook email address [redacted]@outlook.com, has created such a humungous problem.  I am unable to login with my old outlook email I requested a cancellation for.  I was getting an average of 75 daily junk emails.  It was consuming so much of my time, like Microsoft is doing with their dictatorial email account.  Even though I cancelled this email address, it is not going to be cancelled until 04/29/17, imagine that?  And then to reopen it I have to get a text to my previous cell phone number.  Therefore, Microsoft makes it impossible for me to get to my account.  All of my devices have warning messages that I can't fix.  Most professional business with business common sense and customer service skills, lets us change an email address without losing access to my account.  However, it is not like this with chaotic and convoluted Microsoft.  My eyes and brained are fatigued about now, but I have to respond or I lose my money.  Microsoft don't care that they injure me or drive me crazy.  I have the following outlook email addresses due my several devices.  And since, Outlook dictates we must initiate a device with a Microsoft account, I have created other accounts, one for each device.  My other outlook accounts are [redacted]@outlook.com, and [redacted]@outlook.com.  However, this email address lead to a shell of a profile for me; thus, all my history and my MS Office subscriptions are under the [redacted]@outlook.com.  But there is nothing I can do to consolidate them.  Microsoft has turned communist.I do much better accounting as an inactive CPA Tier II, than Microsoft ever will.  Since, the attached receipt was given to me at the Microsoft Store; in which I have to attached a copy here. But Microsoft is preventing me to print the email MS sent me after I signed up. I cannot print it because Microsoft is even preventing me to have full use of my OLD emails I downloaded into MS Office Outlook into the cancelled account.  My Outlook freezes up.  Microsoft is doing the same thing with my other 2 devices, maddening.Attached is my credit card receipt for my payment.  I never want to have anything to do with Microsoft again.  And since, Microsoft is not allowing me any access to my subscriptions and account history, I am going to file a complaint with the State Attorney General and with the federal government, if Microsoft blocks my services, just because I had to change my email address, and all of the sudden becomes political, even with the customers, like the last technician and www.msn.com, anti-Trump, bad, bad, bad.Thank you.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your purchases.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me because it has dragged on long enough and my time is more valuable than spending much of it on the phone with Microsoft. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
 
     The problem with the Surface 2 tablet was never resolved.  In the time since I filed my complaint I have contacted the Microsoft Support team 5 times, and while the technicians with whom I dealt were very courteous and professional, they were not able to provide a solution to return my tablet to it's original working order.
 
     It is my belief that the User Interface driver update was not comparable with the build version of my Surface 2.  Therefore it would seem that this is an issue that I could not have caused or prevented.  I do not believe there is a hardware issue with my Surface 2.  The situation was that I was using it one evening and it worked; an update was pushed sometime later; and after a restart the next morning the touch screen failed.
 
     I enjoyed using my Surface 2.  We have 3 at my house.  Not only do I own one, but I have purchased one for my son and another one for my daughter.  All I'm asking is to please provide assistance in returning mine, without any cost, to its previous working condition.
Sincerely,[redacted]

Dear [redacted],  Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10.  We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your Windows 10, please update your Revdex.com claim...

confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this issue, please visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Lumia.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation